Ratings based on 707 Verified Reviews

4.0 out of 5
83% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Very good resort

Posted 02-Jan-2017
Pros: Location and cleanliness. Very friendly staff
Cons: Slightly cheaper meals, better in house movie...............which is getting change as advised by Jenny
Location: Limited shops and other so call restaurants close by,but quality is 2-3 star at best. Plenty of tours, activities etc but very expensive.
My wife and I spent Christmas and New Years Eve 2016 at this resort. Everything about the resort was very good. Jenny the customer relations manager was excellent and nothing was too much trouble for her. The rest of the staff was very good as well. The only thing stopping me giving them a five rating was the pricing within the resort.............the quality of the food and service was very good but the pricing was a little high. I would however expect this to be the case at all other resorts. I would suggest not hiring a car because there is not much to see outside resort, outside areas pretty average. Suggest getting a up-market bus (they are around and you need to search for them) from Nadi airport to resort, about 2 hr journey. 5 -7 days max stay is the limit for this area.
2out of 5
by A verified traveller from Sydney,Australia

Over priced, unsafe and unreliable resort.

Posted 30-Dec-2016
Pros: The Guest manager Jenny was great - she did switch our room and tried to solve the pool issues and is assisting w the ongoing theft investigation.
Cons: Close the pool to the locals!Not safe nor appropriate. Actually have proper kids club with actual activities on time not just ad hoc or at random time
Location: The beach is dirty and has lot of rubbish but there is apparently a golf course and other guests enjoyed the scuba diving.Very overpriced food!!
We had planned this for a long time and were expecting to have a wonderful family holiday and babymoon over the Christmas period. What a bad experience we were in for.At arrival at 11pm we were met with a night portier with quite bad English that didn't really understand us.He tried to charge our credit card for special bond and then refund it at the end of the stay -then offered "special price" by reducing it to half price?! We managed to stop him and after 30 min of issues we finally got our room.It was quite small comparing to pics we seen and it was dusty and smelled of toilet.Wasnt set up properly for 4.Had to call to get towels and glasses etc.Shower water was brown and smelly and in the morning we realised we had a view of the back garden ie the maintenance staff hangout by some bins and where they had their smokes and breaks.The balcony was covered in bird poo on the furniture,walls and a hole in the roof where there was a birds nest with squawking chicks and a constant worm feeding and the roof leaked so everything on the balcony got drenched.After 2 days a dead bird fell out of the nest and the bugs came along.The pool area is quite run down w rusty nails in the pool and the edges cracked,sharp and my kids cut their feet several times.The locals can use the pool so at any given time the only pool was full of local loud,rude young men hitting on my 7&8 girls and agrressive local kids.Scary.Kidsclub non existing and we had valuables stolen from our room.List goes on..
2out of 5
by A verified traveller from Los Angeles

Great location but horrible service

Posted 24-Dec-2016
Front desk tried over charging me. House keeping was harassing my family that they needed to leave even after we had paid the extra fee for a late check out. Not cool. Hopeless unfriendly front desk staff. But some of the waitresses and the porters were friendly and helpful. They don't deserve my business at all.
3out of 5
Recommended
for Everyone
by A verified traveller from Sweden

Great location with uneven quality!

Posted 20-Nov-2016
Location great for acctive vacation. Close to activities like jetski tour, snorkeling, scuba diving and much more. However, guakity of staff and rooms varies. We had two rooms one in the newer part, great room and one in the older part which was not really nice! Staff somtimes very surprised about very simple service requests! If you want to go scuba diving don't take the recommended one from the hotel... walk across the street instead and you'll find a very good PADI certified dive center at a lower cost!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Oct-2016
Beautiful location and hotel. One issue was the quality of the food was not worth its price like the burger for example. The breakfast buffet is nice when the food is fresh. Loved the stay especially for the price we paid, definitely recommend.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Oct-2016
Pros: Fijian people
Location: Location beautiful
Great service. Very friendly. Beautiful surroundings. Staff very helpful to make our stay personalised to meet our needs for this holiday. Excellent for families.
4out of 5
Recommended
for Everyone
by A verified traveller

I'd definitely go back!

Posted 14-Oct-2016 on Wotif
Location: Pacific Harbour was fairly quiet during September. We mostly ate at the resort as the local restaurants weren't competitive or appealing.
GREAT breakfast, pretty beach, nice facilities. This resort has had a recent renovation so the new section and breakfast restaurant is very modern and well appointed. We stayed in the original section- but this was also clean and was fine. There is a lovely river that you can explore by borrowing the resort's kayaks. It was also lovely to swim in a sandy beach with fairly clear water, fronting the hotel.
4out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Posted 13-Oct-2016
Very new facility that is well appointed. A few glitches on the house-keeping side but understandable in the context of training a large new workforce. Surprised that the pool was closed from 6pm each evening. The marina is great and this would be a perfect spot for yachties to come in for a few days. I would definitely go back there.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Oct-2016
Only thing to comment on is the double beds being two singles put together. Otherwise the place was flawless
4out of 5
by A verified traveller

Great hotel for relaxation

Posted 11-Oct-2016 on Hotels
Great ambiance, convenient rooms. good views and direct access to beach. Very courteous staff. The ensuite toilet did not have any exhaust or window and foul smells has to escape through the room. Food was not great but brake fast very good.