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Reviews of Hotel du Vin & Bistro St. Andrews

4 out of 5
Hotel du Vin & Bistro St. Andrews
40 The Scores, St. Andrews, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 405 out of 595 reviews" "
Rating 8 - Good. 146 out of 595 reviews" "
Rating 6 - Okay. 29 out of 595 reviews" "
Rating 4 - Poor. 9 out of 595 reviews" "
Rating 2 - Terrible. 6 out of 595 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kaylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with seaside views and conveniently located for shops and town sites
Stayed 1 night in Apr 2024

10/10 Excellent

Dayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. ONLY thing I think they should do is provide a bit of a tip on how to unlock door. A bit tricky, and takes many many times until able to unlock. Met someone else in the hallway thinking the same thing. Other than that, wonderful night sleep and stay.
Stayed 1 night in Apr 2024
Response from Andrei on 19 Apr 2024
Dear Dayna,Thank you for a kind and generous review,will share your feedback with our maintenance team.Appreciate the constructive feedback as we have just refurbished the rooms.Best wishes,Andrei

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a nightmare - drove around for 45 minutes prior to finding a spot. All the pay parking in the area only took coins, which I did not have.
Stayed 1 night in Apr 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, restaurant has great food
Stayed 2 nights in Apr 2024

10/10 Excellent

McKenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous rooms, wonderful sea views and very close to St Andrew’s.
Stayed 1 night in Mar 2024
Response from Andrei on 29 Mar 2024
Dear McKenzie,Pleased to read that you have had a fabulous time.Best wishes,Andrei

10/10 Excellent

Atsuko

Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay. Everything met our expectations. Staff was friendly, hotel very clean and great atmosphere. Beds are comfortable
Stayed 1 night in Mar 2024
Response from Andrei on 29 Mar 2024
Dear Elizabeth,Appreciate that you shared how great your experience was !Best wishes,Andrei

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility itself is attractive, the bistro's menu and food were wonderful. The staff was helpful and friendly beyond description. I do not have enough pleasant things to say about this hotel. If we, hopefully, are in the area again, there is no where else I would even consider staying.
Stayed 1 night in Mar 2024
Response from Andrei on 20 Mar 2024
Dear Keith,Wow,such a great review,I am so pleased to read and share this with the team,your comments are greatly appreciated.Hope to have the pleasure to look after you again in the near future.Best wishes,

8/10 Good

Jonty

Stayed 1 night in Feb 2024
Response from Andrei on 29 Mar 2024
Dear Kristin,Thank you for a great review !Best wishes,Andrei

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Happy friendly staff, nice room, good views
Stayed 1 night in Feb 2024
Response from Andrei on 20 Mar 2024
Hi Joan,Appreciate that you took the time to share such great news about your stay.Best wishes,Andrei

10/10 Excellent

Kristin

Stayed 2 nights in Nov 2023
Response from Andrei on 29 Mar 2024
Dear Kristin,Thank you for an amazing review !Best wishes,Andrei

10/10 Excellent

Euan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent an overnight at the hotel in February and were upgraded to a suite due to ongoing works on the second floor. The hotel, staff, room and surrounding areas were all perfect and we would stay again in a heartbeat.
Stayed 1 night in Feb 2024
Response from Herve on 24 Feb 2024
Euan,Thank you for your recent visit and 5* review. Delighted you had a great break.Very best wishes

6/10 Okay

Andriy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Very disappointing. They did not provide me with a room I booked. I booked the junior suite, which had been shown on photo, instead I was provided with a room which size was a exactly as a regular room. Strangely they said they also considered that room a junior suite while admitted it’s size and everything else is a same as regular room. No compensation or anything else was offered. The staff did not even apologise. They said the room which was on the photos (shown as junior suite) was busy, so I had to take the other or leave it. Finally, while I was checking in at 8:40 pm, they did not mention also that restaurant kitchen was closing at 9pm, so I also missed a dinner.
Stayed 2 nights in Jan 2024
Response from Herve on 5 Feb 2024
Andriy,Thank you for your recent visit and I am sorry we came somewhat short of your expectation on this occasion. Our Junior Suite main point are the large Seaview window and the Laphroaig room has a specular window over the sea and West sand beach. I am sorry the team didn't inform you the Bistro was closing at 9pm.Very best wishes

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrei on 20 Mar 2024
Thank you for a glowing review !Hope to see you soon,Andrei

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last-minute overnight solo trip
Staff were really welcoming upon check-in, especially to Nellie (dog). Beautiful bedroom, not much of a view, but not in room much as such a great location. Minutes to both the beach and the shops. The shower was the best!
Stayed 1 night in Jan 2024
Response from Herve on 26 Jan 2024
Kathy,Thank you for your recent visit and I delighted it ended being a great last minute decision. Glad Nelly loved it too :)Very best wishes

6/10 Okay

Marcella, San Diego

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The negative unfortunately outweighed the positive, but the negative can be fixed. The positive: * Location was great, you could walk to everything. * L'Occitane amenities The negative: * The staff was not overly friendly and when you asked for something they seemed bothered. * Our room had a view although you had to stand to see it - if you sat in the chairs you couldn't see the view so nice but not easily enjoyed. * The bathroom toilet wouldn't flush, you had to hold it down three times to get it to flush and wait for the water to fill up inbetween * The maid left used amenities in the bathroom - the holder for eartips was missing the eartip cleaners and was opened. * On the Saturday night the students were hanging around the Aquarium and it was noisy until after 1am - we had to keep our windows closed which made the room hot. * There was no plug for the hair dryer in the bathroom so I had to unplug the coffee machine and plug it in there. Problem was the closest mirror wouldn't be reached by the cord of the dryer so you couldn't see what was going on. * First night ordered room service, was so good. On the 2nd night our food at the restaurant was horrible so I ordered the same items from room service because they were so good. They immediately came with ice for our drinks, then came back about 10 minutes later with bread, then 20 minutes later with the entree, so had to get up three times. The bacon was not cooked, was about 5 chips on my plate. Not good.
Stayed 2 nights in Jan 2024
Response from Herve on 22 Jan 2024
Marcella,Thank you for your recent visit. We pride ourselves to offer great hospitality with attention to details and I am sorry came short of our usual standards on this occasion and please accept my most sincere apologies. Rest assured I will review with the team.Very best wishes

10/10 Excellent

Lijun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Herve on 22 Jan 2024
Thank you for your recent visit and 5* review.Very best wishes

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay in great location
Hote is excellently located and within east walking distance of the town centre and the Old, Jubilee and New Golf Courses. Staff were superb, we got a relatively cheap upgrade to a deluxe room on the day. Breakfast was really good, cooked to order with a lot of choice. Evening bar was great atmosphere, good quality drinks and not a complete rip off. Highly recommended
Stayed 3 nights in Jan 2024
Response from Herve on 16 Jan 2024
Simon,Thank you for your recent visit and delighted you loved the hotel.Very best wishes

6/10 Okay

Alison

Travelled with partner
Liked: Cleanliness, staff & service
It was average for what we paid. Nice staff, food reasonable, room average.
Stayed 2 nights in Jan 2024
Response from Herve on 9 Jan 2024
Alison,Thank you for your recent visit and I am sorry we came short of your expectations on this occasion. We aim to be better and please accept my sincere apologies.Receive my very best wishes for 2024

6/10 Okay

Alan

Travelled with family
Scottish hospitality....so disappointing
Surprise trip for my wife's 40th birthday. Having been 10 times previously and knowing the room we love - i specifically requested the room and got notification from the hotel to say the room had been confirmed...all excellent until check in. New staff compared to what we had become accustomed (i appreciate the difficulties of hospitality recruitment/retention), but we were given a different junior suite. The room was most definitely not the level of junior suite i had been accustomed to at this hotel. I asked for an alternative which i was told they would have a look without any care and told they were full. The room Ardbeg was dark and tired at best - certainly not worth junior suite prices. I even asked for a downgraded room to no avail. It thereafter became apparent there were only 2 rooms on the level open due to refurb work. The workers were quiet albeit 3pm at check in drilling away and 9am again drills/electric screwdrivers and language not ideal when my young daughter was about. Postive - the boy at breakfast was very switched on and able to cope alone providing excellent customer service unlike his colleagues. On the whole i was really disappointed having been such frequent visitors and that loyalty seeming to count for nothing instead getting put up in the construction area. I doubt I'll be back as such a special event was ruined in part by the room provide, the works ongoing and with what i'd class as lazy and uninterested customer service.
Stayed 2 nights in Jan 2024
Response from Herve on 9 Jan 2024
Alan,Thank you for your recent return visit and I am sorry we came short of our usual standards on this occasion. We started some bedroom improvements and I am very sorry to hear you experienced bad language from the contractors. Rest assured this was raised right away with everyone. I trust we will be able to welcome you back in the future and reassure you of our commitment to great service.Receive my very best wishes for 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hogmanay stay
Really like this hotel. Small and comfortable. Staff were very helpful and managed my wife’s allergy in a knowledgeable way - she is celiac. Great location with hogmanay fireworks just outside the front door. We had a great time.
View from hotel on New Year’s Day
Stayed 2 nights in Dec 2023
Response from Herve on 5 Jan 2024
Alan,Thank you for your recent visit and delighted you had a great Hogmanay stay.Wishing you all the very best for 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and the location is perfect for walks - right next to the golf course and about a 5 min walk to the main street. Loved my stay, would love to come back sometime.
Stayed 2 nights in Dec 2023
Response from Herve on 5 Jan 2024
Rachel,Thank you for your recent visit and the 5* review. Delighted you had a great break and we look forward to welcoming you back soon.Wishing you all the very best for 2024

10/10 Excellent

Gary

Travelled with pets
Staff were amazing with me and my guide dog. Can’t wait to return. Can’t rate highly enough. Thanks. 5 stars
Stayed 2 nights in Dec 2023
Response from Herve on 21 Dec 2023
Gary,Thank you for your recent visit and pleased you had a great Festive break.Very best Festive wishes

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic experience
Clean room, great location, lovely and warm with great decor. Only issue was that they didn’t supply a kettle/tea bags in the room. Apart from that very minor issue, a great stay and would highly recommend.
Stayed 1 night in Dec 2023
Response from Herve on 21 Dec 2023
Andrew,Thank you for your recent visit and delighted you had a fantastic stay with us. While our espresso machine are on the desk top, our tea making facilities with biscuit from my French home town - St Michel chef chef are placed in the wardrobe or inside the desk. It was there.Very best Festive wishes.

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Eve was excellent at helping us feel welcome.
Stayed 1 night in Nov 2023
Response from Herve on 13 Dec 2023
Kristin,Thank you for your recent visit and for the 5* review.Delighted Eve made you so welcome to the hotel.Very best Festive wishes

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in St Andrews
My wife and I had an overnight at Hotel Du Vin , St Andrews . Although there was some renovation works going on , our stay was excellent . Rooms were lovely , both very clean and warm . Have stayed at The Fairmont , Russacks , Scores in St Andrews and Hotel Du Vin is on par with them all . Staff were extremely helpful Best regards David
Stayed 1 night in Dec 2023
Response from Herve on 18 Dec 2023
David,Thank for your recent visit and pleased you enjoyed your Festive break.Very best wishes

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, friendly staff and great breakfast
Stayed 1 night in Nov 2023
Response from Herve on 4 Dec 2023
Janice,Thank you for your recent visit and pleased you had a great stay with us.Very best Festive wishes.

10/10 Excellent

Neil

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a fantastic situation, looked after both of us and our dogs really well .
Stayed 3 nights in Nov 2023
Response from Herve on 29 Nov 2023
Neil,Thank you for your recent visit and delighted you had a great break with your dogs.Very best Festive wishes

8/10 Good

Steven

Nice hotel close to town centre but parking can be limited.
Stayed 2 nights in Nov 2023
Response from Herve on 21 Nov 2023
Steven,Thank you for your recent visit and please you enjoyed the hotel.Very best wishes

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, central location
Lovely one-night stay at the hotel. Very comfortable room, excellent shower and great breakfast. Location is ideal - right in the heart of the town. Would definitely book here agin if staying in St Andrews.
Stayed 1 night in Nov 2023
Response from Herve on 21 Nov 2023
Ross,Thank you for your recent visit and please you had a most comfortable stay with us.Very best wishes

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Herve on 21 Dec 2023
Thank you for your recent visit and great rating.Very best wishes

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good well presented room with comfy bed and quality toiletries and tea/coffee provisions. Bistro food quality rather poor and over priced.
Stayed 1 night in Nov 2023
Response from Herve on 21 Nov 2023
William,Thank you for you recent visit. While I am please you enjoyed the hotel, I am sorry you were somewhat disappointed with your dinner on this occasion.Best wishes

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Herve on 21 Dec 2023
Thank you for your recent visit and great rating.Very best wishes

10/10 Excellent

George

Travelled with partner
Fabulous location and views. Our room very comfortable. Cozy bar.
Stayed 2 nights in Nov 2023
Response from Herve on 14 Nov 2023
George, Thank you for your recent visit and 5* review. Delighted you enjoyed the hotel and its facilities.Best wishes

10/10 Excellent

Heatherlea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and comfortable stay
Stayed 2 nights in Nov 2023
Response from Herve on 14 Nov 2023
Heatherlea,Many thanks for your recent visit and delighted you had a fabulous stay with us.Very best wishes

10/10 Excellent

Amber

Stayed 1 night in Nov 2023
Response from Herve on 21 Dec 2023
Thank you for your recent visit and great rating.Very best wishes

8/10 Good

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Herve on 21 Dec 2023
Thank you for your recent visit and great rating.Very best wishes

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at the Hotel du Vin & Bistro St. Andrews. The hotel is well situated, just steps away from the 18th Hole of the Legendary Old Course at St Andrews. Location is perfect for easy Access to the golf course, university, sites and town of st Andrews. The property is very charming and has a very cozy feel. Room was extremely comfortable and clean. We had a meal in the hotel restaurant which was wonderful and had a spectacular view of the North Sea. Very lovely. We enjoyed drinks in the bar, which was very cozy and charming as well. All interactions with staff were wonderful. I’ll be returning!
Stayed 2 nights in Oct 2023
Response from Herve on 8 Nov 2023
Rachael,Thank you for your recent visit and delighted you had a great break. Many thanks for the 5* review and we look forward to welcoming you back soon.Best wishes

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in a wonderful location.
Stayed 3 nights in Oct 2023
Response from Herve on 22 Nov 2023
Michael,Thank you for your visit and 5* review. Delighted you had a great time

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2023

10/10 Excellent

Corey Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Old Course, Sea, and dowtown shopping. Food was great and staff were lovely. We really enjoyed our stay in this boutique hotel
Stayed 4 nights in Oct 2023
Response from Herve on 15 Nov 2023
Corey,Thank you for your recent visit and for your 5* review. Delighted you had a great stay.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent hotel for our 1 night stay in St. Andrews. It’s a quaint, cute property that is literally steps away from the old course. The staff was friendly and the room was clean with a spacious bathroom. We don’t usually hang around our hotel too long when traveling but we found ourselves enjoying a drink at their bar before and after dinner and enjoyed breakfast with the beautiful view at the restaurant. Definitely a great stay!
Stayed 1 night in Sep 2023
Response from Herve on 9 Oct 2023
Michelle,Thank you for your recent visit and delighted you had a most enjoyable stay.Best wishes

8/10 Good

Wendy

Stayed 1 night in Sep 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel great location staff were very friendly and helpful. Great breakfast.
Stayed 1 night in Sep 2023
Response from Herve on 21 Sept 2023
Ken,Very many thanks for your recent visit and we are delighted you had a most enjoyable stay at Hotel du Vin St Andrews. Thank you for your great review.Very best wishes

10/10 Excellent

Steven

Stayed 1 night in Sep 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Good location friendly staff
Stayed 1 night in Sep 2023
Response from Herve on 20 Sept 2023
Dale,Thank you for your recent visit and the 5* review.Very best wishesHerve

6/10 Okay

Joshua

Travelled with partner
Liked: Cleanliness
The proximity of the property to the pavilion.
Stayed 2 nights in Sep 2023
Response from Herve on 20 Sept 2023
Joshua,Thank you for your recent visit.Best wishes

10/10 Excellent

james

Stayed 1 night in Sep 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location , room overlooking St Andrews Bay . Friendly staff , cozy room , St Andrews has a great vibe . I would and will retuen in a heart beat to to Hotel Du Vin . Many thanks for a wonderful stay .
Stayed 2 nights in Aug 2023
Response from Herve on 8 Sept 2023
Howard,Thank you for your recent visit and the 5* review. Delighted you had a most enjoyable stay.Very best wishes

8/10 Good

Tyson

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from Herve on 21 Dec 2023
Thank you for your recent visit and great rating.Very best wishes