Ratings based on 569 Verified Reviews

3.3 out of 5
55% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington

Classmates reunion

Posted 19-Aug-2017
Pros: Quietness around the hotel rooms, large rooms, cleanliness, wonderful staff.
Cons: Making sure rooms are not smelling like tobacco smoke. (It is all non smoking rooms)
Location: Close to city, bus, shuttle between casino's, restaurants.
I rented 3 double rooms for 6 guests, 2 rooms were more than adequate, one room evidently had had smokers (non smoking rooms), and required a ozone machine twice to rid the room of the smell. It helped but didn't fully remove the odor. One person in that room is highly susceptible to that odor. The staff did their best to help this situation but evidently the odor was in the upholstery and carpet. I requested extra items for the rooms and they were there waiting for us when we arrived, while there I also asked for another coffeepot as in one room it was not working correctly, it was replaced immediately. All in all our experience for gathering of friends was a excellent experience. Food in the restaurants and deli is outstanding. All the staff throughout the casino were very pleasant and catered to our needs full time. I would use the facility again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel and staff

Posted 11-Aug-2017
Pros: What I liked the most was the staff, the machines, the buffet, and the location.
Cons: nothing.
Since the time we arrive they where all very friendly and very helpful. The hotel was clean and the rooms as well. I would recommend anyone who likes to play slots machines and enjoy a good buffet.
4 out of 5
Recommended
for Everyone
by A verified traveller from Anchorage, AK

Nice hotel close to family and friends

Posted 05-Aug-2017
Pros: It's connected to a Casino!
Cons: Room odor
Location: Easy to get to off I-5, great buffet, and spacious casino- would have liked access to an indoor pool.
Everything was great, but the room had a funky smell- probably from smokers. That was the only thing negative about my experience at the Emerald Queen Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel, close to everything

Posted 31-Jul-2017
We Stay here every summer for the Good Guys car show. The staff are friendly, and helpful. The room is always clean, & the restaurant is very good.
1 out of 5
by A verified traveller from portland or

Horrifying!!!

Posted 28-Jul-2017
The rooms that I resurfaced for myself and my mom were non-smoking but sure enough the room smelled like smokes!!! The sheets were nasty!!! Terrible experience! Had to let my mom stay in a different hotel coz she can't stand the smell! The security people at the lobby and casino were rude and very unfriendly maybe because I'm Asian but horrible and didn't in anyway enjoyed my stay! I wish u would refund my money!
4 out of 5
Recommended
for Couples
by A verified traveller from Penticton BC

great staff

Posted 27-Jul-2017
Pros: staff
Cons: it is getting dated
Location: casino
was there for a concert and everything went great, shuttles were free and easy to access
Comment from Hotel Management
28-Jul-2017 by EQC, Hotel Management
Hello, Thank you for taking the time to share your review with us. We appreciate your valuable feedback. Debbie D / Hotel Director
2 out of 5
by A verified traveller

Posted 26-Jul-2017
Cons: Shower was backed up when in use. Towels that were frayed.
The shower backed up when used and the towels were frayed. You had to weave your way through a smoked filled casino to get to check in for the hotel.
Comment from Hotel Management
28-Jul-2017 by EQC, Hotel Management
Hello, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to rectify the issues. Debbie D / Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient place to stsy

Posted 15-Jul-2017
Friendly staff, clean and comfortable room. Fun to be able to gamble on site.
Comment from Hotel Management
24-Jul-2017 by EQC, Hotel Management
Hello, Thank you for staying with us. We appreciate your feedback. Debbie D / Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver wa

Hotel close to puget sound ativities

Posted 12-Jul-2017
Cons: Having to walk through casino to get to hotel lobby is an issue with all the thick smoke from the smokers. also hotel staff having to breath it all da
hotel room was clean and tidy. Had to walk through casino to get to hotel lobby, very thick smoke to make your throat hurt as you walk through casino part. The room did not have a smoke smell. Our room had a huge air conditioner unit out side window which was loud so we requested another room and the hotel staff switched our room for us no problem. traffic to hotel can be hectic due to rush hour, best time to travel to hotel would be too plan your arrival time to be around 11 a.m. to 2p.m. to avoid rush hour monday thru friday.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tualatin, OR

Location and nice sized room.

Posted 11-Jul-2017
Pros: Rooms were good sized and clean.
Cons: Your entrance to the Hotel Check in Desk. Not very inviting and very smoky and congested.
Location: Location was close to I5. Not far from Seattle, Puyallup, Dog Show was at Fairgrounds in Puyallup.
Rooms were very nice and clean. Plenty of room and bed was comfortable. Clean and not smelly. Disappointed about entrance to hotel check in. Had to run a gauntlet of people, machines and smoke to get to check in desk. Not very inviting. Don't get me wrong, I like to gamble and I used to smoke. Just don't like to bring all my baggage and personal items thru a bunch of people and smoke.
Comment from Hotel Management
11-Jul-2017 by EQC, Hotel Management
Thank you for staying with us. We appreciate your feedback.