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Reviews of Best Western Plus Dunfermline Crossford Keavil House Hotel

4 out of 5
Best Western Plus Dunfermline Crossford Keavil House Hotel
Crossford, Dunfermline, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 207 out of 400 reviews" "
Rating 8 - Good. 130 out of 400 reviews" "
Rating 6 - Okay. 40 out of 400 reviews" "
Rating 4 - Poor. 12 out of 400 reviews" "
Rating 2 - Terrible. 11 out of 400 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Brian, ROMSEY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice Hotel with pool, spa & gym. However the bar facilities were poor with a very limited selection of basics i.e. no blended whiskies or brandy selection .. Breakfast was again limited.. the toaster only done one side. The scrambled eggs were however excellent.. and jam was a tablespoonful plopped in a bowl. Not what I expected of a 4 **** hotel though.. the staff were always helpful and friendly.. we paid 4*** price and got 2.5 ** The room was relatively clean .. although the armchairs and carpet were stained.. The toilet failed to flush properly..
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Gorgeous hotel, but not up to 4* standard
Keavil House is a beautiful building that makes you feel like you are in the middle of nowhere whilst actually being close to amenities. Plenty of parking including disabled parking right by the door. Our room was spacious, with great views of the courtyard and mostly quiet. (Staff were lovely going to talk to some noisy neighbours) However we didn't have hot water for 2 days of our trip, the toilet seemed to constantly fill with brown water and the phone either didn't work, or no one bothered to ever answer. I'd go with the former as my partner called from her mobile and managed to get through first time. Upon telling staff they were apologetic and sent someone to deal with the water issue although this did take another day before it worked. The pool and spa are again beautiful with plenty of changing rooms and showers. During our trip however the spa was closed and the hot tub was out of order. Also if you are disabled and need help getting changed from someone of the opposite sex you'll have difficulty with separate changing rooms and no disabled room. Facilities within the changing rooms are adequate though. If I had booked a cheaper hotel then my stay would have been fine. For a 4 star and relatively expensive hotel (compared to some of our other options), unfortunately we weren't satisfied with our stay and would choose somewhere else in future.
Stayed 3 nights in Jan 2024

4/10 Poor

David

Travelled with partner
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Dayan, Miami

Stayed 3 nights in Dec 2023

2/10 Terrible

Pauline

Stayed 1 night in May 2023

10/10 Excellent

Mathieu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet. Easy check-in. It was originally hard to find the hotel but this is due to Apple/Google Maps error.
Stayed 1 night in May 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations and amenities for the $$
Stayed 2 nights in Apr 2023

10/10 Excellent

Zuzana

Stayed 1 night in Apr 2023

2/10 Terrible

Muhammad

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay, spending time in the swimming pool and the sauna. All staff members are welcoming and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent customer service. Dealt efficiently with all of our requests. Will definitely be back.
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 1 night in Mar 2023

8/10 Good

David

Travelled with pets
Liked: Cleanliness, staff & service
This is a lovely place to stay, tho they do need to be more on-tip of simple maintenance items. My shower was the only negative and this can be simply remedied. I still recommend this hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight
Great stay lovely clean quiet hotel food excellent staff friendly and helpful.Pool sauna jacuzzi steam room great clean friendly staff
Stayed 1 night in Mar 2023

10/10 Excellent

Steven

Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay, accommodation was comfortable, room was too hot though, and couldn’t open a window? Also hardly any Croissants at breakfast, could do with more pastries. One note that guests should be told that there are classes which take place in the swimming pool, we weren’t made aware of this, and had to cut our time short.
Stayed 1 night in Feb 2023

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, staff & service
Not too bad overall
The hotel was rather nice and the room was a very good size and had lots of comforts. I found the bed a bit uncomfortable for me. Food in the restaurant was good.
Stayed 3 nights in Jan 2023

4/10 Poor

Mr Derek

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor restaurant service
Well the hotel was ok on average, But the restaurant was very poor Poor service. Poor menu . Om one night i went to dinner. Asked to wait 15 minutes for a table, but there was plenty available to sit at straight away Was forgotten about. Not even ask if i wanted a drink while i was waiting. Walked out of the bar area after 40 minutes, and went elsewhere for a takaway . My previous stay was pleasant, but i wont be back
Stayed 3 nights in Dec 2022

10/10 Excellent

Ross

Stayed 3 nights in Dec 2022

8/10 Good

amanda

Stayed 1 night in Nov 2022

6/10 Okay

Kenneth

Disliked: Property conditions & facilities
Not great.
This hotel needs a good overall update, very dated. Bathrooms are so old.
Stayed 1 night in Nov 2022

10/10 Excellent

Agnieszka

Stayed 2 nights in Nov 2022

6/10 Okay

Neil

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
.

10/10 Excellent

Stuart

Stayed 1 night in Oct 2022

8/10 Good

Derek

Stayed 1 night in Oct 2022

10/10 Excellent

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite and professional, check in was quick as we did most of it online beforehand, plenty parking, room was spacious and bed was very comfortable, restaurant setting and food were both lovely. Pint of Heineken was only £5.25 and my partner said it was very nice!
Stayed 1 night in Oct 2022

4/10 Poor

Brian

Disliked: Staff & service
So So place to stay
Staff was unpleasant at Check-in and checkout. I requested an iron but never received it. Slow internet.
Stayed 3 nights in Oct 2022

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

8/10 Good

Lee

Stayed 1 night in Oct 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary stay
We booked as we were married at the hotel 26 years ago & wanted to visit around our anniversary. Our room was lovely and very big with a huge en-suite which had both a bath & a walk in shower. There were patio doors with direct access to the lovely gardens. We used the leisure complex which was very nice, pool, jacuzzi and steam room. We ate in the hotel and the meals were excellent and as the staff knew it was our anniversary we had complimentary Prosecco.
Stayed 1 night in Sep 2022

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

8/10 Good

Kirsten

Stayed 2 nights in Sep 2022

10/10 Excellent

sean

Stayed 1 night in Aug 2022

10/10 Excellent

Clifford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice quiet country house hotel with great friendly staff and a very nice restaurant serving with a nice varied menue
Stayed 2 nights in Aug 2022

10/10 Excellent

Harry

Stayed 1 night in Aug 2022

10/10 Excellent

Kenny

Stayed 2 nights in Aug 2022

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast times
overall very good but put off having breakfast as when booked for first try was told 7a.m. was not available and had to book 6:50 or 7:10 Just felt had to be there regimented time! Rather than relaxed sometime between 6:30 and 9a.m Therefore did not book again.
Stayed 4 nights in Aug 2022

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Lovely hotel
Lovely stay This hotel. Set in beautiful grounds. Dinner at night was lovely, and nice breakfast the next day, although it could have been warmer. One negative, these bathrooms do need upgraded. Not a great shower and a very tight space due to a very small bath.
Stayed 1 night in Aug 2022

8/10 Good

Keith

Liked: Property conditions & facilities, room comfort
Not quite superb
First the positives. Dinner was excellent with a good portion size. Breakfast was similar to most hotels with a cold buffet but the hot was cooked to order, so better. Our room had a door into the gardens which were a pleasant stroll. And we were directed on a nice walk in the nearby woods. The pool area was clean and a good size. The bed was large and comfortable. Unacceptable cleanliness in the bathroom was promptly rectified by a member of staff, thank you Chrissy. If only that was all I would have been happy. There was only 1 mug, the phone didn't seem to work and we could hardly have been further from reception. Breakfast serivce left a lot to be desired. Day 1 we waited almost 20 minutes to order food -- I had to speak to someone. Day 2 a similar situation but this time with our tea -- again I had to speak to someone after a 10 minute wait.
Stayed 2 nights in Aug 2022

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff. Spacious clean and quiet room. Very good food and I appreciated being able to get room service.
Stayed 1 night in Jul 2022

10/10 Excellent

Fiona

Stayed 1 night in Jul 2022

10/10 Excellent

Alan, Inverness

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just gets on with being a nice and good hotel.
Just does exactly what is says on the tin. It is a good 4 star hotel with a nice location.
Stayed 2 nights in Jul 2022

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for my great neice's wedding and the venue, the staff and the food were superb. A wonderful place for a wedding which I would highly recommend. A beautiful place for Hugo and Emily to start their married life.
Stayed 2 nights in Jul 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick service in the dining room - great bartender.
Stayed 1 night in Jul 2022