Ratings based on 666 Verified Reviews

4.0 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 28-Jun-2017
Breakfast was great the staff were nice, but the beds were uncomfortable
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Superb service

Posted 07-Mar-2017
Superb service, extremely helpful and pleasant staff always willing to help.
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Loved it

Posted 06-Mar-2017
Pros: everything
Cons: The lunch menu having a variety of food
Location: 30 mins from Milan city centre very cheap to get cab
I loved the hotel very nice and friendly, I shall definitely be revisiting they always went the extra mile and I was very happy about my trip. The room was nice and clean and room service was amazing. Lowendy and Becka? ( Apprentice) on STAGE was of amazing help. There was so many things to do in the hotel and with the two days we had to do everything I did not have enough time.
3 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Nice location

Posted 15-Feb-2017
Lowendy & Alice at the front desk & Niccola in the restaurant were all great! We did have issues with our room, we had to switch on our 2nd night due to water problems & in the 2nd room there was a buzzing noise all night. Both Lowendy & Alice were apologetic & graciously gave us a small compensation for our inconvenience.
3 out of 5
by A verified traveller

Not near anything.

Posted 30-Jan-2017 on Hotels
It was clean. The shower door lets floor get ruined with water. Room was cold heater doesn't really do anything. Wifi was weak. Spa area closes at 8 on weekends They don't give you a second key so when one person leaves the room with the key there's no lights because the one key takes the power for the room.
3 out of 5
by A verified traveller from london

Hotel is very different to its description.

Posted 22-Oct-2016
Unfortunately the hotel was not what we had in mind. Described as a 4 star sleek high rise hotel, but this could not be further from the truth. Located on a deserted industrial estate, it had the image of a poorly maintained block of London council flats rather than the plush hotel we had been promised. The initial impression unfortunately ruined our mood, and the improved interior appearance could not repair this. The room was clean and spacious, in keep with the main lobby and restaurant. The staff were also extremely polite and helpful. The top floor pool had potential but was not well kept and freezing cold. The views were also nothing special to look at. The gym was basic but adequate for a quick workout. The spa did not wow us enough to spend the extra money to see it. The location was not brilliant for travelling to the city centre either, as you were reliant on the hotel shuttle to get to the metro (which only ran every hour, and was often running late). The only other option was a 45min tram ride or a rather expensive taxi. Overall the hotel was okay, just nothing special! and very uninspiring from its appearance. Fine if you just want a bed to rest in, but not suitable for anything more than that. (Photo of how it really looks attached)
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2016
Decent hotel , however restaurant overpriced with a limited menu . The pool was out of use for 4 of my 5 days there and the spa opening times were limited and out of use for 2 of my 5 day stay. Reception staff were helpful and gave us good tips re getting around and places to eat. Would rate the experience 3/5 As. Above all rated 3/5
4 out of 5
Recommended
for Everyone
by A verified traveller from zurich

nice quite hotel

Posted 02-Aug-2016 on CheapTickets
Great staff members, great service 15 min from Milano Center, not very easy to get with train or bus, better with taxi or a own car. Great food ( menu could be bigger) Nice wine sortiment
4 out of 5
Recommended
for Everyone
by A verified traveller from S

Absolutely fantastic

Posted 01-Aug-2016
They are the most friendliest staff I've ever encounted, Paulo was very helpful as soon as I arrived, giving me instructions on how to use the metro and where the best places to visit are. The manager of the mirror restaurant, always made me feel welcome, always refreshed my bread basket (the oatmeal bread is to die for) the free shuttle bus is a life saver, at sometimes it runs a little late but who cares it's free :) and not a 1 hour walk which I learnt the hard way 5* for me
2 out of 5
by A verified traveller from new jersey

hotel is a 2-3 start hotel

Posted 24-Jul-2016
The pool was dirty the water had a bad smell the spa wasn't included .if you want to use the sauna or steam room you need to pay $15. Per person they should specify that when booking a 4 start hotel should include all those amenities. me and my husband went out and come back at the hotel around 12:30 am the front door was luck more than 15 minutes waiting for someone to open the door and let us in