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Reviews of Airam Brasilia Hotel

3 out of 5
Airam Brasilia Hotel
SHN Quadra 05, Bl. A, Brasília, DF

Reviews

4.8
Rating 10 - Excellent. 38 out of 660 reviews" "
Rating 8 - Good. 96 out of 660 reviews" "
Rating 6 - Okay. 150 out of 660 reviews" "
Rating 4 - Poor. 159 out of 660 reviews" "
Rating 2 - Terrible. 217 out of 660 reviews" "

5.4/10

Cleanliness

5.2/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Arlindo

Stayed 2 nights in Feb 2024

4/10 Poor

Edmund

Disliked: Cleanliness, property conditions & facilities
Awful Wi-Fi service. Limits to three devices per room. Difficult to get and stay connected. Weak signal snd slow internet.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rune

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and friendly staff.
Stayed 1 night in Oct 2023

4/10 Poor

Walter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Gross hotel. Did not want to touch the bed sheets or use the towels. Went into the room and the shower was just used. My girlfriend and I used the bathroom and left. Disgusting.
Stayed 1 night in Jun 2023

2/10 Terrible

ETHAN P LAVINE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t honor my reservation and no refund
The hotel did not honor my reservation. Upon arrival, they informed me they had no clean rooms available, and said my only choice was a dirty room. This is unacceptable at any time, and criminal during the COVID pandemic. Worse yet, Hotels.com would not issue a refund. They claimed that they couldn’t get in touch with anyone to confirm I hadn’t stayed at the hotel. When I called the hotel personally to find out who they could speak with, Hotels.com did not follow up with them. I was cheated out of the full cost of my reservation and was refused service. Hotels.com is an absolute scam.
Stayed 1 night in Jun 2021

2/10 Terrible

Breno

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
One of the hotels I wouldn’t return anymore.
I don’t recommend. Poor and not tasty coffee, main entrance floor completely dirty. What else to talk about?
Stayed 4 nights in Dec 2019

2/10 Terrible

Gianmaria, pindamonhangaba

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disaster
Blood in the pillow, cold shower, 2 elevators broken, only a dirty one working, really bad experience
Stayed 2 nights in Feb 2018

10/10 Excellent

WILLIAM J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
it is safe but not luxury
Hotel is good for a short trip. It is not a luxury accommodation but it was the cheapest and the only one available in the area. Room was clean and bed comfortable. My room was on the side of the main road and it was very noisy although it was on 16th floor. When you consider the price per day add 20 $Reals (aprox 6-7 USD) to the rate per day in case you need WiFi to Internet. Breakfast was OK. No one in the hotel speaks English.

6/10 Okay

Tariq, New York

Liked: Cleanliness
Disliked: Staff & service
An acceptable hotel, needs some improvement.
The hotel location is perfect, in the same area as all hotels in Brasilia. Near a mall. Getting to the hotel from the airport was super easy. one bus and 8 Reals. Our first disappointment Nobody and that is nobody speaks anything other than the local language. Trying to communicate was a nightmare. The room was nice size and clean. Second Disappointment Only 5 channels and all were local on a 29 inch TV. Rooms were air-conditioned. Breakfast was OK, not a lot of variety but enough to be considered Good. English Breakfast Tea drinkers forget about it, there is no such tea in the hotel and maybe Brasilia. There was a couple of herbal teas and the water was barely warm. Coffee was good, they had sweet and no sugar. Overall the stay was good, but we missed a lot of things.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Dated Hotel
Unfortunately hotel staff are not very friendly or helpful. I suspected that the hotel had been shut down sometime ago and only reopened to accommodate those attending the world cup - the decoration was very dated and some of the signs in the hotel were inaccurate - directing you to services, e.g. gym, which was no longer present. The breakfast was of very low quality.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from Gerente on 28 May 2016
Obrigada pela avaliação. Cordialmente, Airam Hotel.

2/10 Terrible

australian , Sydney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Fawlty Towers
A dirty bathroom, mess house breakfast. Mini bar was an empty full sized fridge taking up half the room. Also third world dirty toilet, disgusting, in the reception area. A World Cup gouge. Old, depressing, dirty with an unsafe lift. Stopped above the floor.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The place feels like it hasn't been cleaned since 1976, and photos in the dining room are clearly from that era. Staff is nice enough, but they seem to know they don't have to try very hard. There was a coating of grime on the curtains and the furniture. But, it was the cheapest, so you get what you pay for.

2/10 Terrible

Carlos Machado, Florianopolis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is old and badly maintained.
Elevator didn't work properly, room badly lighted, not really clean. Uncomfortable beds. VERY expensive for what is offers. Breakfast is poor and served in a dark, bad room.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
barely acceptable
Very shabby building and furnishings. Thankfully, the floors are laminate so no grungy carpet. The windows and doors are so thin that I kept checking to see if they were open. The bed was surprising comfortable and the linens were clean, so that made it acceptable. I did not take advantage of the food offerings. It is 2 blocks to a nice mall that has a good food court and some restaurants. There is a taxi stand right outside the hotel and you can walk across the park to the other hotel cluster that has a couple more restaurant choices. The Belgium beer bar over there is the best find in town, but expensive. If you're looking to save money and don't care about your room, then it is safe and clean.

2/10 Terrible

Carlos Borges, Fort Lauderdale

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, ugly and abanoned
In so many years of Hotels.com affiliation, I've never had a bad experience like that. Minimal things like, a phone at the room which does not make outside calls, no wake up calls, very poor breakfast, old and not very clean facilities and, bizarre! almost no lights at the front desk area!!!! My friends in Brasilia ask me why I choose this one???? Well, lesson learned. Hotrels.com should not carry this one.

4/10 Poor

Lawyer, São Paulo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well placed, but old and not very confortable.
It seems like an old hotel that had had its best days. The beds are old, poor towels and old mobilia.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Internet is NOT free (10USD/day min. payment) Reception does NOT speak English. Breakfast is very average. Location is great at a stone through from the new Stadium...

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick any other!
Very bad, the service is the worst I've ever had, I arrived 10 pm and they said my room was not ready, and I had to wait 45 minutes to get a room. When I got to the room, the bed was bad, the bath wasn't very clean and the towels are the worst I've seen. The noise of the room was terrible.

8/10 Good

Glen, Santa Fe, NM, USA

Liked: Cleanliness, staff & service, property conditions & facilities
OK Hotel....less cost than the others
One Staff member was our saving grace,speaking perfect English while no one else on staff spoke a word! One of the first hotels in Brasilia, a bit funkier than the surrounding hotels,but way less mola. Right in the heart of the hotel area,the main tower and water fountain close by. Mostly Brazilians at our Hotel, and a basic but good breakfast buffet.

2/10 Terrible

edson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service

8/10 Good

Muzza, New Zealand

Liked: Staff & service
Hotel stay reasonable value for money
A reasonable hotel in the centre of Brasilia. Price OK for what it is. It is an older hotel. I arrived late, good assistance from front desk and made to feel welcome. Very near the fountain and market.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite happy
An old, bad and inneficient maintained property with lack of service, not english language and poor management.

6/10 Okay

Nelly, Bogotà

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
not impresed...so ogly, rooms normal, nothing special
For me less than 3 stars hotel. 1 person on the desk, 5 person waiting, no international fhone call even nationals you have to buy a card for make the calls

2/10 Terrible

Rene, Arkansas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Impressed!
This is a really terrible, overpriced hotel! No one speaks English and the service is terrible. It is and old, outdated and dirty hotel. Do not stay here, even if you think the price is great! I stayed at other hotels in Brazil at a better rate and they were all 5 star hotels compared to this one.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Avid, Keene, NH, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous choice
Dirty, smelly, faded, with terrible customer service. I made this reservation at the last minute and it was the only possible hotel, given that I was traveling with two teenagers. Steer clear of this disastrous hotel.

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo
Stayed 2 nights in Mar 2024

4/10 Poor

paulo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ruim. O único item que salvou foi a recepcionista muito simpática e atenciosa. O gerente geral se escondeu e não quis aparecer
Stayed 1 night in Mar 2024

6/10 Okay

Marcos

Disliked: Staff & service
Stayed 2 nights in Mar 2024

2/10 Terrible

Hans-Jürgen

Stayed 5 nights in Feb 2024

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
Péssima experiência! Hotel sujo, confuso, faltava comida. Não recomendo. Pior experiência da vida!
Stayed 3 nights in Feb 2024

2/10 Terrible

Helvécio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
local ótimo, porém o prédio não tem manutenção adequada, poucos funcionários para atendimento, manutenção e limpeza. não se importam com os hóspedes. tipo se não gostou, procura outro.
Stayed 4 nights in Feb 2024

6/10 Okay

Jurandir

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Cristiano

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Edson

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

Marineide

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Bartolina Ramalho Catanan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssima. Até o lençol estava sujo sem troca
Stayed 4 nights in Dec 2023

4/10 Poor

wagner

Business traveller
Ruim para terrível.
Só prestou a localização.
Stayed 2 nights in Dec 2023

4/10 Poor

CARLOS H

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Quarto aparentemente sem limpeza. Pizza dentro da geladeira.l (não tem frigobar). O hotel não está em boas condições.
Stayed 1 night in Dec 2023

4/10 Poor

Saulo

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

João

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Local onde o atendimento é.
Stayed 2 nights in Dec 2023

6/10 Okay

MARCOS

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

ALEX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Oseas

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Dec 2023

4/10 Poor

PAULO AUGUSTO

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Domingos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL NÃO DEVERIA SER AUTORIZADO A OPERAR
Hotel sem a mínima estrutura fisica, de acomodação, serviços e atendimento necessários para existir. Sujo, mal cuidado e péssimo atendimento. O supra-sumo das péssimas condições do hotel foi deparar-me com uma ratazana enorme defronte à porta de entrada do hotel subindo uma lixeira aberta, quando do meu check-out.
Stayed 1 night in Nov 2023