This was the single worst experience I’ve ever had at a hotel. I understand short staffing. But the people in charge of this hotel are not capable of a basic level of cleanliness and service. Broken glass on the walkway, roaches in the room, both dead and living that I had to kill (I was told they are working on it and have pest control “scheduled”), leftover hair in the bed, and obvious smoking smell in non-smoking rooms. The night manager had a “that’s just the way it is” attitude, other than the broken glass which she promised to have cleaned up when I reported it at 11pm, but it was still there when we left at 8am.
If we had had another choice at 11pm we would not have stayed and will not stay here again. You have a choice if you haven’t booked your room yet, don’t make this mistake.