Ratings based on 303 Verified Reviews

3.7 out of 5
71% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by Richard

Nice setting, poor facilities

Posted 23-Jun-2017 on Hotels
No air con in the room, just a couple of fans which were inadequate in the heat wave. Got very little sleep as a result. My room was in the Grange, away from the main house. Breakfast was supposed to be served in the Grange but no staff there when I arrived at 7am and no explanatory notice so I had to go to the main house. Poor customer experience. On the plus side, the terrace and grounds are nice and the staff friendly.
4 out of 5
by Honor

Posted 23-May-2017 on Hotels
I received a very warm welcome from very helpful and attentive staff. The grounds were beautiful and I enjoyed a delightful walk. My room was obviously in the midst of a renovation as the bathroom had only been half completed but the quality of the materials being used indicates that it will look amazing when finished. The chipped paintwork, the dusty blind .....not to mention the temperamental door lock (!) I have no doubt will all be rectified in the near future. My stay was very good value for money in beautiful surroundings so hopefully with all the improvements the price will not go up dramatically.
4 out of 5
by L M

Lovely service, nice located

Posted 03-May-2017 on Hotels
The staff were very friendly and the room was very well appointed, but a bit tired with regard to decor. As a woman travelling alone it would have been nice for the receptionist to have pointed out that the room was on the ground floor and would I be happy with that.
3 out of 5
by A verified traveller

Disappointing

Posted 01-May-2017 on Hotels
Started with very poor service at check in. Disappointed with rooms condition for price paid. Location of room in relation to venue where wedding function was taking place was unacceptable for us ladies wearing heels!!!! Wedding breakfast food was hot which was great considering the number of people being served at the same time. Nice venue but room and reception service levels at check in and check out not to standard.
4 out of 5
by Simon

This traveller left a rating score only Posted 01-May-2017 on Hotels
3 out of 5
by Malcolm

De Vere need to invest in this property.

Posted 03-Apr-2017 on Hotels
Murder Mystery Dinner was excellent fun, simple but well cooked food. The rooms are very tired although the shower was excellent. The double bed pushed against a wall was a bit odd and inconvenient. The breakfast was a good spread, although the CK Joe's food was very average.
2 out of 5
by David

This traveller left a rating score only Posted 16-Mar-2017 on Hotels
4 out of 5
Recommended
for Business Travellers
by A verified traveller from camberley

Posted 13-Mar-2017
very comfortable, easy free wifi connection, free parking, very clean and quiet
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Mar-2017
Pros: Its quiet location
Cons: Be honest that its undergoing refurbishment and some rooms have not been refurbished
Location: It has good access to M4 and m5
This hotel has some refurbished rooms and others not. The photographs on the expedia website are for the refurbished rooms but most likely you will be allocated an unrefurbished room so it is a bit disappointing. However to be fair, the room was clean ( though tired), comfortable and quiet.
3 out of 5
by A verified traveller

ROOM TIRED AND IN NEED OF SOME TLC

Posted 18-Feb-2017 on Hotels
This hotel is in beautiful setting and great location. The sad thing is the room was quite tired looking and need of some attention in certain areas, the bed was very uncomfortable, the location of the room meant that the room was quite dark. There was peeling paint in the bathroom, the seal on the shower screen was hanging off and the bath panel was in need of paint or replacement. There were no tissues in the room, and no literature on the area. The menu didn't offer much it was all pretty basic. Also a few smiles and friendliness wouldn't go amiss. All that said, I enjoyed my stay, the local area is quiet just what you need to relax for a couple of days.