Exterior

Reviews of Quality Inn & Suites Farmington

2.5 out of 5
Quality Inn & Suites Farmington
555 Scott Ave, Farmington, NM

Reviews

8.2

Very good

Rating 10 - Excellent. 409 out of 975 reviews" "
Rating 8 - Good. 321 out of 975 reviews" "
Rating 6 - Okay. 144 out of 975 reviews" "
Rating 4 - Poor. 55 out of 975 reviews" "
Rating 2 - Terrible. 46 out of 975 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly guest services.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Priscilla,We are thrilled to hear that you enjoyed our friendly guest services during your stay. Our team prides themselves on providing excellent customer service to all our guests. If you have any more feedback to share, please do not hesitate to reach out to our management team.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Denise,We are delighted to hear that you had an excellent experience at our hotel! If you have any additional feedback to share, please do not hesitate to reach out to us so we can continue to improve our services. We hope to welcome you back in the future for another fantastic stay!

8/10 Good

Axel, Mukilteo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Nice knowledgeable staff
Stayed 1 night in Apr 2024
Response from Manager on 5 Apr 2024
Hello Axel,We appreciate your feedback regarding our knowledgeable staff. Your satisfaction is important to us, and we strive to provide excellent service to all our guests. If you have any further comments or suggestions, please do not hesitate to contact our management team directly.

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a ridiculous deposit. It was dirty and the staff was rude.
Stayed 1 night in Jan 2024
Response from Manager on 27 Mar 2024
Hello Adrian,We're sorry to hear about your experience. Please contact management to address any concerns regarding your stay. Thank you for sharing your feedback with us.

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Easy parking. Clean
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Virginia,We appreciate your positive feedback on our convenient location, easy parking, and cleanliness. Thank you for choosing to stay with us. Your satisfaction is our priority, and we hope to host you again soon for another enjoyable experience!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility did not have an elevator, but the rooms was equal the the Hampton by Hilton in Farmington NM
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Patricia,We regret any inconvenience caused by the lack of an elevator but are pleased you found the room comparable to a Hampton by Hilton. Your feedback is valuable for us to improve our services for future guests.

10/10 Excellent

Shanna

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Shanna,We are delighted to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future for another memorable experience.

8/10 Good

Kaliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The water was hot, the staff were friendly, and the heating/cooling system worked very well.
Stayed 5 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Kaliana,We are thrilled to hear that you had a pleasant stay with us. It's great to know that you found the hot water enjoyable, encountered friendly staff, and had a comfortable room temperature. Thank you for sharing your positive feedback!

10/10 Excellent

FRANK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, staff very helpful
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello FRANK,Thank you for your kind words about our friendly and helpful staff. We strive to provide exceptional service to all our guests and we're glad to hear that we met your expectations. It was a pleasure having you stay with us and we hope to welcome you back in the future.

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities
It was a great stay
Stayed 3 nights in Feb 2024
Response from Manager on 13 Feb 2024
Hello Raymond,Thank you for your kind words! We are delighted to hear that you had a great stay with us. Your satisfaction is our top priority and we strive to provide excellent service. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Dianna, Chinle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was alright.
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Dianna,Thank you for choosing our hotel for your stay. We appreciate your feedback and value your opinion. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it very well
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello William,Thank you for your kind feedback! We're delighted to hear that you had a pleasant stay with us. It's always rewarding to know that our guests enjoyed their experience. If there's anything else we can assist you with in the future, please don't hesitate to let us know.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff - from front desk to breakfast host was excellent. Place was extremely clean, just a bit out dated. Would stay again!
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Eddie,Thank you for your positive review! We're thrilled to hear that you had a great experience with our staff and found our hotel to be clean. We appreciate your feedback about the outdated decor and will certainly take it into consideration for future improvements. We look forward to welcoming you back again in the future!

10/10 Excellent

Clarissa, Gallup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. Breakfast is good there. Like staying here.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Clarissa,Thank you for your kind review! We're delighted to hear that our friendly staff and satisfying breakfast made your stay enjoyable. It was a pleasure hosting you, and we hope to welcome you back again in the future.

10/10 Excellent

Taska

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Taska,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. We always strive to provide excellent service and make our guests feel comfortable. Should you have any further feedback or if there's anything else we can do for you, please feel free to reach out to us directly. We hope to welcome you back in the future.

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Lorenzo,We appreciate you choosing our hotel for your recent stay! If you have any specific feedback or concerns regarding your experience, please reach out to us so we can address them accordingly. We value your input and hope to welcome you back in the future for an even better stay.

10/10 Excellent

Clarissa, Gallup

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with Kristy, she was very friendly and helpful. Her hospitality was very welcome. Property is very clean.
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Clarissa,Thank you for your feedback! We are delighted to hear that Kristy provided you with exceptional service and that you found our property to be clean. We take pride in our staff's friendliness and cleanliness standards. We hope to welcome you back on your next visit to the area.

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Patricia,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the future for another fantastic stay!

8/10 Good

William

Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello William,Thank you for choosing our hotel for your stay. We appreciate your rating and value your opinion. We would love to hear more about your experience, so please feel free to reach out to us with any feedback. We hope to have the opportunity to welcome you back in the future to provide an even better stay.

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2023
Response from Manager on 13 Jan 2024
Hello Christopher,We truly appreciate your perfect rating! We hope you had an exceptional experience during your stay at our hotel. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Toby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to exit and enter.
Stayed 2 nights in Jan 2024
Response from Manager on 12 Jan 2024
Hello Toby,We appreciate your feedback regarding the ease of entering and exiting our hotel. We strive to provide convenient access for all our guests. Thank you for choosing our hotel for your stay.

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s always amazing . Staff is very friendly! Always so welcoming .
Stayed 3 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Franklin,Thank you for your kind words! We pride ourselves on our friendly and welcoming staff. It was a pleasure having you as our guest and we look forward to welcoming you back in the future for another amazing stay.

6/10 Okay

Jaclyn, Los Angeles

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property is very old. Room was okay, however bathroom was very dated and dirty. Shower water pressure was extremely low. Staff was very nice and helpful, but overall I did not enjoy my stay unfortunately.
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Jaclyn, Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We apologize if the condition of the bathroom did not meet your expectations. We value your input and will address the issues raised to ensure a better experience for future guests.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Gary,Thank you for choosing our hotel for your stay! We are thrilled that you had a great experience with us. If you have any further feedback or suggestions, we would love to hear from you.

10/10 Excellent

Ethelena

Liked: Staff & service, amenities
Bathroom was clean lots of hair on the floor. Age of the building
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Ethelena, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to maintain high cleanliness standards and have addressed this with our housekeeping team. We appreciate your input regarding the age of the building and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Lanny

Stayed 1 night in Dec 2023
Response from Manager on 25 Jan 2024
Hello Lanny,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Denise

Disliked: Property conditions & facilities
Lots of trouble with door keys.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Denise, We apologize for any inconvenience you experienced with the door keys during your stay. Our team is constantly working to improve our systems and ensure a seamless check-in process. We appreciate your feedback and will use it to address this issue. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Clarissa, Gallup

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a friendly desk clerk he was awesome. I thank you for letting us stay.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Clarissa,Thank you for your kind words about our friendly desk clerk. We're glad to hear that you had a positive experience during your stay with us. We appreciate your feedback and hope to welcome you back again in the future.

6/10 Okay

Bart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy tv didn’t work fight outside window.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Bart, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We are constantly working to improve our facilities and address any noise issues. We encourage our guests to reach out to our management team directly for prompt resolution of any concerns.

10/10 Excellent

Charlie

Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Charlie,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back soon for another fantastic stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
visiting family
it was affordable and nice. just has a lingering odor but it was good
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Dear Guest, Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found our property affordable and pleasant. We apologize for any inconvenience caused by the odor and will address it promptly. We hope to welcome you back in the future for an even better experience.

2/10 Terrible

Chen

Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Chen,We're sorry to hear that you weren't completely satisfied with your stay. Please reach out to us with any specific feedback you may have so we can address any concerns. We value your input and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

Loretta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Loretta,We're sorry to hear that you didn't have a satisfactory experience during your stay. We would appreciate it if you could kindly provide more details about your stay so that we can address any issues you encountered. Please reach out to our hotel directly so that we can better assist you.

8/10 Good

Franklin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Franklin,Thank you for choosing our hotel for your stay! We appreciate your high rating and are thrilled to hear that you had a positive experience with us. We hope to welcome you back in the future for another great stay.

8/10 Good

Bob

Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Bob, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 3 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Winston,to have you as our valued guest at our hotel! We're thrilled to hear that your stay was enjoyable. Your satisfaction is our top priority, and we strive to provide exceptional service to all of our guests. Thank you for your feedback, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Franklin,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and it is rewarding to know that we met your expectations. Should you have any further feedback or if there is anything else we can assist you with, please feel free to get in touch with us. We hope to welcome you back soon!

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello Lynda,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Taska

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Taska,Dear Guest, Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience during your time with us. We truly appreciate your kind words and hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is lowest again
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Brandon,Thank you for sharing your feedback with us. We appreciate your loyalty as a repeat guest and understand the importance of affordable rates. We continuously strive to provide value for money and hope that you will consider staying with us again. Please don't hesitate to contact our management team if you have any further concerns.

10/10 Excellent

Delwyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasant stay!!
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Delwyn,Thank you for your continued loyalty and for sharing your positive experience with us! We are delighted to hear that your stay was pleasant. We truly appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello James,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a fantastic experience. Should you have any further thoughts or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a clean room, I would love to stay here again..
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Juanita,Thank you for choosing to stay at our hotel. We are glad to hear that you found your room clean and comfortable during your stay. We appreciate your positive feedback and would be more than happy to welcome you back in the future.

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Hello Brandon,We're sorry to hear that you didn't have a satisfactory experience during your recent stay at our hotel. We would appreciate it if you could kindly reach out to us with any specific feedback you may have, so that we can address your concerns accordingly.

10/10 Excellent

Rocio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal atento y amable,,, gracias
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Rocio,¡Gracias por compartir su experiencia con nosotros! Nos complace saber que nuestro personal fue atento y amable durante su estancia. Su amabilidad significa mucho para nosotros y nos alegra haber superado sus expectativas en términos de servicio. Esperamos darle la bienvenida nuevamente en el futuro.

6/10 Okay

Ivan

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No Elevator !!!! I ask for a Room in the first floor because my wife needs and front desk attendant didn't even look or search... Because I come from Expedia, I suspect
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Ivan,Thank you for sharing your experience with us. We apologize if there was any confusion regarding your room request. Our front desk team always strives to fulfill guest preferences, however, room assignments are subject to availability. We regret any inconvenience caused and appreciate your understanding. Please feel free to reach out to our management team for further assistance.

10/10 Excellent

Lyle

Stayed 1 night in Nov 2023
Response from Manager on 12 Dec 2023
Hello Lyle,We are thrilled to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and create a comfortable experience for our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Brian,We're delighted to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and create memorable moments for all our guests. If there is anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back again soon!

2/10 Terrible

Gwendolyn

Disliked: Staff & service
Piss poor service with lost property
Do not forget your belongings at this hotel, you will never get them back. I left a nightgown of great sentimental value behind during a stay. I called the hotel the next day. The clerk told me it was in lost and found and said they will send it back to me. Weeks later, nothing happened. I called and left messages. I even got corporate Choice Hotels involved, but because the hotels are independently owned, they could do nothing. I wrote personally to the manager Chrissie and she never bothered to reply. I called again and the clerk told me he will discuss it with Chrissie and call me back the next morning. He never did. All this effort to get my property back amounted to nothing. Stay away if you value your belongings.
Stayed 1 night in Oct 2023
Response from Manager on 14 Nov 2023
Hello Gwendolyn, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced regarding your lost nightgown. We understand the sentimental value attached to personal items and we regret any frustration caused during your attempts to retrieve it. We have addressed this issue with our management team and will take appropriate measures to ensure better communication and follow-up in the future. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people are very nice, so is breakfast kitchen people. Room is clean, and housekeeping service is exceptional good. They also provide coffee all day long, as well as iced lemon water. This time, we stayed 4 nights, feel very relaxed after whole day long hiking.
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Cheng, Thank you for sharing your positive experience at our hotel. We're delighted to hear that you found our front desk staff friendly, enjoyed our clean rooms, and appreciated our exceptional housekeeping service. It's great to know that you were able to relax after a long day of hiking. We hope to welcome you back soon for another enjoyable stay.