Hello Antoinette. Thank you for reaching out to us about your recent stay. We are so pleased to see you enjoyed your time with us and were comfortable during your stay! We hope to see you again, soon!

Hey Sabine! Thank you for taking some time to rate our property. We are so grateful to see feedback from our guests and are glad to see your stay went well! We appreciate your business and hope to be able to host you again on your next trip to Fargo!

Hi Gregory. Thank you for taking some time to write to us about your recent stay. We are pleased that our location in close proximity to the Hector Intl. Airport worked well for your lodging needs while in Fargo. We hope to be able to host you again, soon!

Hello Ronald! Thank you for taking some time to write to us. We're very pleased to see you enjoyed your stay as much as we enjoyed hosting you. We'll make sure to pass along your comments to our team and look forward to your next visit!

Hello Brendalee! We just wanted to stop and say thank you for taking some time to write to us about your recent stay. We are so pleased to see you enjoyed your time and our close proximity to Hector Intl. Airport and complimentary airport shuttle worked well for you! We do have a few restaurants a few blocks away from our location like Buffalo Wild Wings, Applebee's, and a few local options a couple blocks further down the road our property is located on but depending on the weather, there are fewer options within walking distance which is partially why we stock so many meal solution options in our on-site convenience store, the Candlewood Cupboard. We appreciate your feedback and hope to see you again, soon!

Hello Tracie! We just wanted to stop and thank you for rating our property. We are so glad to see you enjoyed your time with us as much as we did! We hope to see you again, soon!

Hello David. We apologize for any confusion you faced during your time with us. Shuttles to and from the airport are complimentary with any reservation; however, we only have so many parking spaces available for guests to leave their vehicles for an extended period of time and they were all pre-reserved at the time of your check in. These additional parking packages are available online using the Park, Stay and Go packages but last minute additions to your regular reservation for extended parking can be turned away depending on how many people have pre-reserved the extended parking and paid in advance for them. I hope this information clears up any confusion. If you were denied a shuttle without leaving a vehicle, that is our mistake and I will gladly pay for any costs you incurred purchasing your own taxi or uber to the airport. All our websites should state parking is complimentary during a guest's stay, but that there are additional costs for extended parking. We only allow up to 10 of these packages at a time since we only have 92 parking spaces for a hotel of 90 rooms. I hope you understand this policy. Please feel free to reach out to me directly if we need to reimburse you for shuttles to and from the airport without parking your vehicle in our lot long term.

Hello Marsha. We just wanted to stop by and thank you for giving us a 5 out of 5 rating. It appears everything went well which we're happy to see! We hope to be able to host you again on your next trip to Fargo!

Hello Karen. We just wanted to thank you for taking some time to rate our property. We are glad to see everything went well! We hope the rest of your travels were successful and look forward to hosting you again, soon!

Hello Tracy. Thank you for taking some time to write to us about your recent stay. We are so relieved that our front desk agent was able to help you get a better accommodation after your original room had bad odors. We appreciate you bringing this to our attention so we could fix the issue before our next guest arrived. We will make sure to pass along your comments to our agent as she would love to hear that you were satisfied with the resolution she could provide. We're hitting our 20 year anniversary for the hotel this year, and with being open for 2 decades, we have noticed wear and tear coming up. We are actively working with our maintenance engineer to address these problems and have many upgrades in the works for carpets, lighting fixtures, furniture, tech items, etc. in 2024 that we are very excited about. We hope we will be able to host you again during your next trip to Fargo to prove your experience with your initial room is out of the ordinary and to see the coming upgrades scheduled. We appreciate your feedback and hope to see you again, soon!

Hello Martha! We just wanted to reach out and thank you for taking some time to write to us about your recent stay. We are so pleased that our location on the North end of NDSU campus worked well for your trip! We hope to be able to host you again, soon. Go Bison!

Hello Frannie. Thank you for taking some time to write to us about your recent stay. We are so pleased to see you enjoyed your time with us as much as we enjoyed hosting you. Those ice storms are definitely interesting but our team is pretty amazing at reacting quickly to make sure our walk ways get cleared and aren't going to cause injuries for our guests. We hope to see you again, soon!

Hello Ronald. Thank you for taking some time to rate our property. It appears you had a great stay which we love to see. We appreciate your business and hope to see you again soon!

Hello Joel! We just wanted to stop by and thank you for taking some time to rate our property. It looks like everything went smoothly and you enjoyed your time with us. We appreciate your business and look forward to hosting you again next time you're travelling our way!

Hello Natalie. We just wanted to stop by and say thank you for taking some time to write to us about your recent stay. We love your picture and are so glad to see you enjoyed your stay and are very thankful to be a part of your vacation travels! We hope to see you again, soon!

Hello Bruce! Thank you for reaching out to us about your recent stay. We are so pleased to see you enjoyed your time with us as much as we enjoyed hosting you. We hope to see you again soon!

Hey Mike! Thank you for taking some time to tell us about your recent stay. We are so glad to see you were able to get some much needed rest before such an early flight! We're truly blessed to have amazing guests who are mostly quiet and respectful which definitely makes our hotel a peaceful place for our guests and team members, too! We hope the rest of your travels went smoothly, as well. Come see us again next time you're traveling through Fargo!

Hello Angela. Thank you for taking some time to rate our property. It appears everything went OK, but if you have any specific feedback on how we can improve for a perfect stay next time, we'd love to hear from you. We appreciate your business and hope to be able to host you again next time you're travelling this way!

Hi Christopher! Thank you for taking some time to rate our property. We are so pleased to see you enjoyed your time with us as much as we enjoyed hosting you. We appreciate your business and hope to see you again, soon!

Good Evening Jennifer, just wanted to stop by and say thank you for the postive review about your recent stay with us. Im pleased to hear that your entire stay went well and everything was up to your liking during your trip to Fargo. We truly loved hosting you and we hope to hear from you again soon!

Good morning IMAS, Thank you for taking some time to rate your stay with us. We are so pleased to see that everything went well. We hope to be able to host you again soon!

Hello Daniel. Thank you for taking some time to rate our property. We are so pleased to see you enjoyed your stay with us. We appreciate your business and hope to see you again, soon!

Good morning Greg, Thank you for taking some time out of your day to let us know about your most recent stay with us. We are so pleased to see that everything went well. We absolutely loved hosting you and hope to hear from you soon!

Hello Susan, Thank you for taking some time out of your date to rate your most recent stay with us. We are so pleased to hear you enjoyed staying with us as much as we loved hosting you. We hope to hear from you soon! Thank you

Good Evening Marnie, Thank you for the positive feedback about your recent stay with us. We are pleased to hear that everything went well and you enjoyed staying with us as much as we loved hosting you. We hope to hear from you again soon!

Good Morning Tami, thank you for taking some time out of your day to tell us about your recent stay at our property. We are so glad that our Sealy Pillow Top mattresses were to your liking and gave you a comfortable night sleep. We are so sorry to hear about the cleanliess issues you experienced. We do hope you brought any issues to the front desk staff immediately so we could address them right away. If youd like to reach out directly with any concerns you have about your stay wed love to speak with you. We do hope to be able to host you again on your next trip to Fargo. Have a great day.

Good Morning Geralyn, Thank you for taking the time to tell us about your recent stay. Without any context we are unsure of what we could have done better or what you might have enjoyed about your stay with us but nevertheless thank you for your positive feedback. We do hope to be able to host you again on your next trip to Fargo.

Hello LeAnn and Jeff! We just wanted to stop by and say thank you for putting in a rating for us. It looks like everything went well which we're always pleased to see. We'll see you again next time you're travelling through Fargo!

Good Evening Karen, We just wanted to take some time out to tell you thank you for the great feedback. We are so sorry again that you came under not the greatest circumstances and we wanted to reiterate that we are sorry for your loss. We are certainly glad that our Front Office Manager was able to make an impact on your stay. We do hope that we are able to host you again if you make another trip to Fargo!

Hello Anne, Thank you for reaching out to us about your recent stay. Without any context, we are unsure what we could have done to improve your rating and experience at our hotel. We do hope you brought any issues during your stay to the attention of our front desk team so we could address them immediately and improve your comfort. If you would like to contact us directly with your concerns, we would be happy to speak with you and see what items we need to address for future guests. Thank you again for your time and business and we hope to hear from you soon.

Good Morning Troy, We are so glad to see that you enjoyed your stay at our property. Without any context we are unsure of what you enjoyed about the hotel and what could have been done different. If youd like to give us any direct feedback wed love to hear from you. We do hope to be able to host you again in the future!!

Hello Jodi. Thank you for taking some time to write to us about your recent stay. Unfortunately, ice machines are not a possibility at our property due to the lack of space and plumbing lines required to install them; however, our ice machines in freezers should be kicking out more than a few pieces every hour. We have researched the room you stayed in and our maintenance engineer will be addressing the ice maker issue and water pressure for future guests. We appreciate you bringing this to our attention so we can resolve it. We also have bags of ice we keep on hand complimentary for our guests in case of these types of issues and to get you started until the ice maker kicks in consistently which does take an hour or so. These are available upon request with our front desk team. We do hope this less than perfect situation doesn't kinder you from staying with us on future trips to Fargo as we would love to host you again.

Hello Larry. Thank you for reaching out to us about your recent stay. Without any context, we are unsure what we could have done to improve your rating and experience at our hotel. We do hope you brought any issues during your stay to the attention of our front desk team so we could address them immediately and improve your comfort. If you would like to contact us directly with your concerns, we would be happy to speak with you and see what items we need to address for future guests. Thank you again for your time and business and we hope to hear from you soon.

Hello Roberta, We are so pleased you that you took some time out of your day to tell us about your recent stay. We absolutely love that our staff made an impact on your stay. I will make sure to pass that along to them. We are also so glad that our onsite ammenties such as The Lending Locker and The Candlewood Cupboard were something that you were able to enjoy during you time with us. As always we appreciate your kind words and we hope to be able to host you again whenever you are back in Fargo!

Good morning Chelsy, Thank you for taking some time out of your day to tell us about your recent stay. We are pleased to hear that eveything went well. We certainly loved hosting you as much as you enjoyed staying here. We hope to see you again on your next trip to Fargo!

Hello Rosa. We just wanted to thank you for taking some time to rate our property. We are pleased to see you enjoyed your stay but if you have any specific comments on how to turn your 4 out of 5 to a 5 out of 5, we're always striving for excellence and would love to hear your feedback. We appreciate your business and hope to see you again, soon!

Hello Stephen. Thank you for taking some time out to tell us about your recent stay. We are glad to see your stay was mostly enjoyable but apologize for the inconvence of having noisy neighbors. We can imagine the disappointment of not having the peace and quiet we typically expect at our property and hope you brought this to our attention during your stay so we could address the situation with your neighbors. We hope to see you again during your future trips to Fargo so we can show you that we are a quiet hotel and your experience was an exception.

Good Morning Natalie. Thank you so for taking the time to tell us about your recent stay. We are so glad to see that everything went well. If you have an specific comments we'd love to hear your feed back. We look forward to hosting you during your next trip to Fargo!

Hello Rachel. Thank you for taking some time to write to us about your recent stay. We were very excited to host you and your family during your trip to Fargo. When you arrived around 12pm, we were happy to house your vehicle prior to your check in time and stated we should have an early check in available around 2-2:30pm. We told you we had a similar room with two double beds available immediately if you would like to switch your room type from one with two queens. We offered this as a courtesy to try and get you into your room hours before our actual check in time at 3pm. You declined which is completely fine, but did not allow us to complete your check in early at that time. Upon coming back to the hotel around 2pm, you were told that they were cleaning the room you were to be going into but were not done with the cleaning. About a half hour later, you came back and the room was not inspected yet so our General Manager went up to the room to do a final inspection and called the front desk to let them know your room was ready for an early check in. We understand your frustrations with having to come back multiple times to see if your room was ready; however, we were still able to get you in before our 3pm check in time and were doing the best we could to accommodate you. We appreciate you apologizing to our front desk agent who was only doing what he could with the rooms we had available for your attitude; however, we are very disheartened seeing a less than great review considering we did everything we could to accommodate you with offering free parking before your check in time and rushing to get a room done as soon as possible for an early check in.

Hello Mark. Thank you for taking some time to write to us about your recent stay. We are sad to see you found nothing about our extended stay suites with full kitchens, honor system run Candlewood Cupboard convenience store, home away from home business model, and award winning customer service unique. We will make sure to address this with our team to make future guests feel as valued and unique as we pride ourselves on making them feel. We do hope to be able to host you again in the future and prove that our amenities and team work hard to be well above average.

Hello Margaret! We just wanted to stop by and say thank you for taking some time to write about our property. We're glad to see everything went well and our property suited your needs well for your time with us. We can't wait to host you again on your next visit to Fargo!

Hello Ann! Thank you for taking some time to write to us about your recent stay. We are so grateful to hear the opinions of our guests and are happy to see you enjoyed your time with us as much as we enjoyed hosting you. We can't wait for your next trip to Fargo!

Hello Tiffany. Thank you for taking some time to write to us about your recent stay. We are so pleased to see you enjoyed your time with us as much as we enjoyed hosting you. We look forward to your next visit!

Hello Amanda. Thank you for taking some time to reach out to us about your recent stay. We apologize for the less than perfect stay you experienced. We do hope you brought your concerns to our front desk so we could move your room and take care of the odors in your original room. We always want to ensure our guests are comfortable in their rooms, especially when staying multiple days. Our front desk teams members are fantastic; however, we only typically have one person scheduled at the desk per shift with additional managers helping during business hours so if a guest needs help in their room, our employee wants to take a short break, heat up food, use the restroom, etc. we have a sign that we will put up stating that we have stepped away from the desk but also walking our guests through utilizing the walkie-talkie function on the phone so our representatives know someone is waiting on them. They will in turn, pause what they are doing or try to complete their current task quickly and get back to the desk to assist. We do understand that this can be a bit frustrating if you are stopping by the desk multiple times. We also have a function on our in-room phones to dial zero and reach the front desk team who bring our cordless phone with anytime we're leaving the lobby so you have quick access to one of our agents for any questions or concerns you may have. We do hope the rest of your travels went well and hope to be able to host you again in the future.

Hello Rebecca! Thank you for taking some time to write to us about your recent stay. We are so pleased to see our wonderful team was able to help with your shuttle and our location on NDSU campus near Hector Airport worked well for your needs here in Fargo. We are up on the North end of Fargo so depending on your travel needs, ubers and taxis can be a bit daunting; however, with easy access to main roads, interstate and close proximity to restaurants, we hope this didn't cause too much of a hassle for you. We hope to see you again next time you're traveling through our way!

Hello Richard. We just wanted to stop by and say thank you for taking some time to write to us about your recent stay. We are so pleased to see your room was clean and comfortable for you. We can't wait to host you again next time you're traveling through Fargo!

Hello Janet. Thank you for taking some time to write to us about your recent stay. We apologize that your stay was anything less than amazing and welcome any specific feedback you have for us to improve for the future. We are glad to see your interactions with Tre were pleasant and will make sure to pass along your comments to him. We appreciate your business and look forward to your next visit.