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Reviews of Marcella Royal Hotel - Rooftop Garden

4 out of 5
Marcella Royal Hotel - Rooftop Garden
Via Flavia 106, Rome, RM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 528 out of 1002 reviews" "
Rating 8 - Good. 374 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jerri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff, the rooftop bar and restaurant is wonderful. This is my 2nd visit to this hotel, quiet and clean, highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Federica - Reservation Manager on 18 Apr 2024
Thank you very much for your feedback!We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooftop terrace is stunning. Fantastic staff. Great buffet breakfast. Surrounded by nice restaurants and walking distance to all landmarks (10 mins to trevi fountain), 25 mins to Coliseum. Highly recommended.
Stayed 4 nights in Apr 2024
Response from Federica - Reservation Manager on 15 Apr 2024
Thank you for your feedback!We are happy to hear that you enjoyedy your stay with us and we hope to welcoming you again in our hotelKind regards

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Marcella Royal hotel on 15 Apr 2024
Thank you very much for your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was fantastic. all so friendly, welcoming and helpful. i arrived with jet lag and they did everything to make me feel comfortable.
Stayed 2 nights in Apr 2024
Response from Federica - Reservation Manager on 8 Apr 2024
Thank you very much for your feedback! We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooftop restaurant and wonderful breakfast! Big clean room esp. the 4-piece washroom. Great value for the money! Location is great. Highly recommended!
Stayed 1 night in Mar 2024
Response from Federica - Reservation Manager on 2 Apr 2024
Thank you very much for your feedback!We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great break
Stayed 1 night in Mar 2024
Response from Federica - Reservation Manager on 29 Mar 2024
Thank you very much for your feedback!We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

10/10 Excellent

adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities
A great stay
Stayed 4 nights in Feb 2024
Response from Federica - Reservation Manager on 6 Feb 2024
Thank you very much for your feedback

10/10 Excellent

FAILELEI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service. We will definitely stay there again. Quiet, clean and convenient location. Love this place. Thank you to the great staff.
Stayed 5 nights in Jan 2024
Response from Federica - Reservation Manager on 1 Feb 2024
Thank you very much for your feedback!We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

8/10 Good

Sam

Stayed 3 nights in Dec 2023
Response from Marcella Royal hotel on 28 Dec 2023
Thank you very much for your feedback

8/10 Good

Edgar, San diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, centrally located within 20 minutes walking to monuments, staff professional and nice!
Stayed 3 nights in Dec 2023
Response from Marcella Royal hotel on 27 Dec 2023
Thank you very much for your feedback

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Favorite Rome Hotel
Hotel was a gem. Room very clean and kept up, staff really helpful and friendly. Was greeted daily, asked if everything was good. Bed could have been softer but loved the pillows. Rooftop restaurant has nice views, very relaxing. My real problem was room was warm for me as this was winter, so only the heat was turned on. Had to keep window open, which is fine except for the trash pickup late at night is a bit noisy for an hour.
Stayed 2 nights in Nov 2023
Response from Marcella Royal hotel on 20 Dec 2023
Thank you very much for your feedback. We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. The staff is extremely professional, helpful and gives you a first class experience.
Stayed 6 nights in Dec 2023
Response from Marcella Royal hotel on 20 Dec 2023
Thank you very much for your feedback. We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful , great breakfast included . Rooms were big for Europe nice renovated bathrooms
Stayed 4 nights in Dec 2023
Response from Marcella Royal hotel on 20 Dec 2023
Thank you very much for your feedback. We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.

6/10 Okay

Jamille

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Marcella Royal hotel on 28 Nov 2023
Thank you for your feedback

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Great Rooftop View
We loved this hotel. The staff were super helpful. They sold us Metro tickets so we could skip the hassle in the station. We had a great dinner and breakfast on the rooftop.
Stayed 2 nights in Nov 2023
Response from Federica - Reservation Manager on 13 Nov 2023
Thank you very much for your feedback!We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again.Kind regards

6/10 Okay

nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Marcella Royal hotel on 6 Nov 2023
Thank you for your feedback

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and checkin was quick. Location is good maybe a 1 to 1.5 km walk to most sites. I found it easy to walk and navigate Rome Streets. I didn’t utilize the rooftop bar and restaurant but it looked very nice.
Stayed 1 night in Oct 2023
Response from Federica - Reservation Manager on 30 Oct 2023
Thank you very much for your feedback.We are happy to hear that you ejoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

8/10 Good

Sandra, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were great. Good check-in experience. Room was very clean but not very sound-proof. Nice rooftop dining area.
Stayed 3 nights in Oct 2023
Response from Federica - Reservation Manager on 31 Oct 2023
Thank you for your feedback.We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

10/10 Excellent

Carolanne, Fletcher

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very quiet. Nice rooftop bar and breakfast!
Stayed 4 nights in Oct 2023
Response from Federica - Reservation Manager on 19 Oct 2023
Thank you very much, we are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

10/10 Excellent

bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and would rebook in the future.
Stayed 2 nights in Sep 2023
Response from Federica - Reservation Manager on 16 Oct 2023
Thank you for your feedback!We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, quaint hotel and staff was great
Stayed 2 nights in Oct 2023
Response from Federica - Reservation manager on 13 Oct 2023
Thank you very much for your feedback.We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Federica - Reservation Manager on 2 Oct 2023
Thank you very much for your feedback!We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

10/10 Excellent

Steve

Stayed 1 night in Sep 2023
Response from Marcella Royal hotel on 29 Sept 2023
Thank you very much for your feedback.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2023
Response from Marcella Royal hotel on 28 Sept 2023
Thank you very much for your feedback!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marcella Royal hotel on 27 Sept 2023
Thank you very much for your feedback!

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Marcella Royal hotel on 25 Sept 2023
Thank you very much for your feedback.We are happy to hear that enjoy your stay with us.Kind regards

8/10 Good

Edele

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this property is exceptional. No request was too much, each met with my expectations above and beyond. Friendly staff at the front desk, highly recommend this hotel.
Stayed 2 nights in Sep 2023
Response from Federica - Reservation Manager on 13 Sept 2023
Thank you for your feedback!We are happy to hear that you enjoyed your stay and our staff and we hope to welcoming you again in our hotel.Kind regards

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, beautiful rooms, would definitely recommend.
Stayed 2 nights in Aug 2023
Response from Federica - Reservation Manager on 5 Sept 2023
Thank you very much for your feedback! We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

8/10 Good

Gorrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early prior to check in but the hotel checked us in and kept our luggages and placed them in our room when ready. We really appreciated that as we were able to start touring Rome early and not have to worry about our bags. Room was okay. Found the mattress to be hard and pillow very flat. Good size bathroom. Hotel very clean and staff very pleasant.
Stayed 3 nights in Aug 2023
Response from Federica - Reservation Manager on 29 Aug 2023
Thank you very much for your feedback.We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel

10/10 Excellent

Yelitza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien localizado, limpio, personal atento
Stayed 5 nights in Aug 2023
Response from Marcella Royal hotel on 31 Aug 2023
Thank you very much for your feedback

10/10 Excellent

WEI FU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property
Stayed 2 nights in Aug 2023
Response from Federica - Reservation Manager on 21 Aug 2023
Thank you very much for your feedback,We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Marcella Royal hotel on 21 Aug 2023
Thank you for your feedback

10/10 Excellent

Justine

Stayed 1 night in Aug 2023
Response from Marcella Royal hotel on 28 Aug 2023
Thank you very much for your feedback

6/10 Okay

Elizabeth

Liked: Property conditions & facilities
The property was great. In a great area. Rooms small but its good for the price. Only issue i had was i had a do not disturb sign in my room and the staff just walked in. Made me skeptical to leave my stuff. As my room didnt need anything since it was my second day there. The breakfast was convenient. Minimak items but a good orice. However the staff tries to rush. I had a brand new plate of food. Went to go grab some juice. And the waiter cleared my table.so i had to get a new plate and they wasted food. I was only up for a minute. And then despite you being a guest there you need a reservation for dinner. It felt kind of odd
Stayed 6 nights in Jul 2023
Response from Marcella Royal hotel on 28 Jul 2023
Dear Mrs Elizabeth, thank you for your feedback and for choosing to stay in our hotel.We investigate regarding the do not disturb sign. We always register the do not disturb of the day and was not signed your room during your stay. It may be that the sign just turned in the other side which is " Please make up your room" that's why they enter in your room. Regarding the size of the room we don't have bigger single rooms but we assign for you one of the single room with the french bed. Do not hesitate to contact us next time and we can give you the prices for Double rooms single use with double bed which are bigger.Also regarding the restaurant in high season we require reservation because in this period we are always fully booked and we also take reservation for external person. In order to avoid a crowded place we decide to take reservations for dinner due to high request.We hope to welcoming you again in our hotel.Kind regards

10/10 Excellent

Amanda

Stayed 3 nights in Jul 2023
Response from Federica - Reservation Manager on 28 Jul 2023
Thank you very much for your feedback

10/10 Excellent

teo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Little far from the tourist attractions if you’re walking but area is quiet and hotel is very nice.
Stayed 2 nights in Jul 2023
Response from Marcella Royal hotel on 20 Jul 2023
Thank you for your feedback

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop area for breakfast and evenig drinks, food quite expensive......hiwevee lits if options around street.
Stayed 4 nights in Jul 2023
Response from Marcella Royal hotel on 20 Jul 2023
Thank you for your feedback

10/10 Excellent

Matthew Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Federica - Reservation Manager on 10 Jul 2023
Thank you for your feedback.We are happy to hear that you enjoyed your stay with us and we hope to welcoming you againKind regards

10/10 Excellent

Kortni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing. It’s a smaller hotel but still very nice. The staff honestly made our experience the best, they were extremely helpful, nice, and generous. We would definitely go back and stay at this hotel. The food places around here were top tier as well! And most site seeing locations were within a 10-30 minute walk. The room was nice and clean and comfortable.
Stayed 3 nights in Jul 2023
Response from Federica - Reservation Manager on 17 Jul 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel.Kind regards

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and the bathroom was updated. We really enjoyed the rooftop bar area, the drinks were wonderful. The hotel is in a really nice area close to restaurants, gelato, cafes, and more. It's a quiet and clean neighborhood. Front desk staff was available 24/7 and were very helpful. Very charming hotel.
Stayed 2 nights in Jun 2023

6/10 Okay

Brittany

Liked: Staff & service
Disliked: Property conditions & facilities
Was not as close to sites that we wanted to see as we had figured. Space felt dated and worn.
Stayed 2 nights in Jun 2023
Response from Marcella Royal hotel on 13 Jul 2023
Thank you for your feedback. We are located in the city centre but since the centre of Rome is quite big not all the attraction are close by to us. We are sorry about your review, we are a storic hotel but we also have renovated rooms. If you will plan to come back to Rome do not hesitate to contact us and we will do our best in order to assign you our latest renovated rooms.Kind regards

10/10 Excellent

James, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a long weekend
Stayed 3 nights in Jun 2023
Response from Federica - Reservation Manager on 26 Jun 2023
Thank you for your feebdack!We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotelKind regards

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Marcella Royal Hotel was exactly as described. It’s walkable to several sites and very safe. The staff were friendly and helpful.
Response from Federica - Reservation Manager on 20 Jun 2023
Thank you very much for your feedback.We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotelKind regards

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent customer service. Breakfast was excellent on a beautiful rooftop venue. Easy check in, helped with information and calling for a taxi. Safe, walkable, and great restaurant and bar.
Stayed 3 nights in Jun 2023
Response from Marcella Royal hotel on 19 Jun 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and we hope to welcoming you next time in our hotel.

10/10 Excellent

tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop terrace bar was great. The staff were also friendly and knowledgeable
Stayed 3 nights in Jun 2023
Response from Marcella Royal hotel on 12 Jun 2023
Thank you for your feedback!We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Marcella Royal hotel on 12 Jun 2023
Thank you for your feedback

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Marcella Royal hotel on 13 Jun 2023
Thank you very much for your feedback

8/10 Good

Gregory

Stayed 1 night in Jun 2023
Response from Federica - Reservation Manager on 26 Jun 2023
Thank you for your feebdack!We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotelKind regards

10/10 Excellent

Arkady

Stayed 4 nights in May 2023
Response from Federica - Reservation Manager on 26 Jun 2023
Thank you for your feebdack!We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotelKind regards

10/10 Excellent

barrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous Staff excellent over and above the call of duty
Stayed 4 nights in May 2023
Response from Marcella Royal hotel on 5 Jun 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and we hope to welcoming you again in our hotel