Premium bedding, desk, blackout curtains, soundproofing

Reviews of Quality Inn

2.5 out of 5
Quality Inn
100 Trowbridge Rd, Buzzards Bay, MA

Reviews

7.2

Good

Rating 10 - Excellent. 82 out of 378 reviews" "
Rating 8 - Good. 142 out of 378 reviews" "
Rating 6 - Okay. 79 out of 378 reviews" "
Rating 4 - Poor. 43 out of 378 reviews" "
Rating 2 - Terrible. 32 out of 378 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room lighting was best I've seen, with choice of bedside lamp or directed reading light.
Stayed 1 night in Mar 2024
Response from Pranay on 28 Mar 2024
Wendy, We're delighted to hear that you appreciated the lighting options in your room! Thank you for your positive feedback.

8/10 Good

Ricot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PRK on 12 Mar 2024
Hello Ricot,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay at Quality Inn, Bourne. We appreciate your business and hope to welcome you back soon!Best Regards!!

6/10 Okay

Kathryn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
They advertise that breakfast is included then sent an email that it is not. Only provided coffee and juice. Heater was iffy. Rug in front of the sliding glass door was cold and wet. I was there in January!
Stayed 1 night in Jan 2024
Response from PRK on 16 Jan 2024
Hello Kathryn,We thank you for your feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience, so I appreciate your time in sharing an area of opportunity that we can improve on. I hope you will visit us again during any future travels and thank you once again for your feedback.Take Care!

4/10 Poor

Kathleen, Sea Girt

The room was ice cold when we arrived, the television control dod not work properly and no one could work it that was on site. We had to leave due to a family emergency and everyone I spoke with was "not authorized" to discuss a refund and could not direct me to someone that could. Would not recommend staying there. Most folks at the desk did not speak English very well. The night time manager was polite and very helpful but limited on what he could do.
Stayed 2 nights in Jan 2024
Response from PRK on 13 Jan 2024
Hi Kathleen, Thank you for taking the time to share your feedback. We appreciate your input regarding the AC and TV channels. Your comments will help us to improve. Check out time is 11 am and NOT 2 pm so the refund request is inappropriate.

2/10 Terrible

Marybeth

Disliked: Property conditions & facilities
I had requested a king size bed on my reservation and even though my reservation said I would have a king size bed, they reported it was queen. I was told they had no king size beds available as there was a group there. I was part of the same group. No
Stayed 1 night in Dec 2023
Response from PRK on 13 Jan 2024
Hi Marybeth,Thank you for taking the time to share your feedback. Hotel is responsible to provide a room to OTA guests and hotel did that. OTA did not send any information regarding the group, if they have provide this information then hotel will accommodate those guests to gather.Regards!

2/10 Terrible

Lindsay, milford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PRK on 29 Dec 2023
Hello Lindsay,We thank you for your feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience. I appreciate your time in sharing your feedback. I hope you will visit us again during any future travels, and thank you once again for your feedback.

2/10 Terrible

judith

Did not stay there. Told me my credit card was declined. They wanted to charge me more that what was on your sight.
Stayed 3 nights in Sep 2023
Response from PRK on 5 Dec 2023
Hi Judith, Thank you for taking the time to share your feedback. Please check your credit or debit card statement, how much it was charged for your stay. If our chip reader says your card was decline than hotel must ask to pay with different method. It doesn't mean that you were overcharged.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great, disappointed there was no breakfast. Little noisy from bridge.
Stayed 1 night in Nov 2023
Response from PRK on 29 Nov 2023
Hi Peter, Thank you so much for your kind review. We're thrilled to hear you had a wonderful experience at our hotel. Our team takes great pride in providing clean and comfortable accommodations, along with excellent customer service. We're glad you enjoyed your stay. We hope to welcome you back soon!

2/10 Terrible

Donna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from PRK on 15 Nov 2023
Hello Donna,We thank you for your feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience, so I appreciate your time in sharing your feedback. I hope you will visit us again during any future travels and thank you once again for your feedback.Take Care!

10/10 Excellent

Deborah, west Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool/hot tub just wished it was open earlier in am and later at night. 9-8 is not enough time.
Stayed 1 night in Oct 2023
Response from Pranay on 25 Oct 2023
Deborah, Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is perfect for our short stay. Staff was very accommodating and helpful. Just the Heating and A/C worked well but way too much of some disinfectant or fragrance comes out of it.
Stayed 2 nights in Oct 2023
Response from P on 25 Oct 2023
Joseph, We value your business and appreciate your feedback. Thank you.

10/10 Excellent

Jean

Liked: Staff & service, amenities, property conditions & facilities
That’s awesome
Stayed 1 night in Oct 2023
Response from Pranay on 9 Oct 2023
Jean, Thank you so much for taking the time to leave us this amazing review.

6/10 Okay

David

Stayed 1 night in Oct 2023
Response from Pranay on 9 Oct 2023
Thank you for staying with us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from PRK on 8 Oct 2023
Hello Timothy,Thank you so much for your feedback. We do appreciate enjoying all our great amenities the hotel offer. We strive on creating memorable experience with your stay. Hope to see you in the near future.Have a nice day!

10/10 Excellent

Stephen W.

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Raj on 2 Oct 2023
Thanks for staying with us.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
It was okay. Inly for a night. Would've rather had room on ground floor, as there is no elevator. There was a half-full Pepsi bottle in the mini-fridge, which makes me question cleanliness of room.
Stayed 1 night in Sep 2023
Response from PRK on 1 Oct 2023
Hello,We thank you for your candid feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience, so I appreciate your time in sharing an area of opportunity that we can improve on. I hope you will visit us again during any future travels and thank you once again for your feedback.Take Care!

2/10 Terrible

Oguz

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a bacteria found in the waters of the district that the Hotel took their water from. And there was an order by the municipality not to use the water. But the Hotel reception did not warn us about it. We accidentally found out about it when the bar was reluctant to give us the few bottled water that they were hiding in their warehouse.
Stayed 1 night in Aug 2023
Response from Pranay on 26 Sept 2023
Oguz, Your review is very concerning to us. We will investigate this review and let our guest know about this issue.

10/10 Excellent

Noah

Stayed 1 night in Sep 2023
Response from PRK on 15 Oct 2023
Dear Noah,Thank you for taking the time to provide us a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to welcoming you again soon.

2/10 Terrible

Lisa

Business traveller, Travelled with partner
Would not give me a refund after my event was canceled due to a HURRICANE.
Stayed 1 night in Sep 2023
Response from PRK on 23 Sept 2023
Hello Lisa,I apology for learnig that your reservation was not cancelled. As per checking with font desk manager, I found this. Hotel has offered you to modify your arrival date, as your rate plan does not allow us to cancel a reservation. You decided not take that offer. Please consider us again and call direct to hotel to make a reservation so you don't loose your money.Have a great rest of the day!!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place no doubt. Just signage not very visable.
Stayed 2 nights in Sep 2023
Response from Pranay on 20 Sept 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from PRK on 13 Sept 2023
Hello David,Thank you so much for review. I am very pleased to learn you had an enjoyable experience. If ever you notice anything that seems "off" in your room, please do not hesitate to bring it to our attention and we will address it right away. Thank you again, and we look forward to welcoming you back soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Checkin staff dressed very casually. Not what you'd expect at a hotel at $183 per night. He did want to show us around. Hallway smelled musty. The room was spacious and clean. The pub next door had amazing cheesecake and good service.
Stayed 1 night in Sep 2023
Response from PRK on 13 Sept 2023
Hello!Thank you for choosing to stay with us in Bourne, Cape Cod. We're glad to hear that you enjoyed our location and friendly service. We appreciate your feedback on front desk staff and will take it into consideration. We hope to welcome you back again soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Raj on 7 Sept 2023
Thanks for staying with us.

6/10 Okay

White

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This quality inn is independently owned an operated. They do not follow the same rules as other choice brands. The charge additional fee for every small thing. Change of towels, cleaning the room before every three days, if there was an extra guest. Overall clean space, functional for a quick stay. Easy check-in process. The check-out process before 10am was complicated. You had to call a number to get someone to the front desk.
Stayed 2 nights in Sep 2023
Response from Raj on 7 Sept 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Tomasz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and stay were pleasant. Nothing fancy but in general more than decent stay. Beware of included breakfast. It is pretty much non-existent. Some bread and cream cheese. It is being described as continental breakfast.
Stayed 1 night in Sep 2023
Response from Raj on 7 Sept 2023
Tomasz, Thank you for your review and hope to see you again for future stays.

2/10 Terrible

Falandia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Don’t go there, I paid $320 for a night and the breakfast was very dry, they only served bagels, yogurt and waffles…when i came for checking in/out I had to wait for half an hour…please do not even waste your time by going there, oh yeah one more thing the pool was so very dirty
Stayed 1 night in Aug 2023
Response from PRK on 1 Sept 2023
Hello Falandia,Thank you for your feedback about your recent stay with us. We strive for complete guest satisfaction and your valued comments are what help us to find those areas of opportunity to improve. Please accept my sincere apologies for waiting half an hour for both checking in and out time. We have breakfast as Quality Inn standard. I hope you will reconsider a future stay with us

8/10 Good

Belledrine

Travelled with family, Business traveller
Liked: Amenities
Good
Stayed 1 night in Aug 2023
Response from PRK on 28 Aug 2023
Hello Belledrine,Thank you for leaving a positive review about your recent experience with us.I am very pleased to learn you had an enjoyable experience. If ever you notice anything that seems "off" in your room, please do not hesitate to bring it to our attention and we will address it right away. Thank you again, and we look forward to welcoming you back soon.

6/10 Okay

Ann

Liked: Property conditions & facilities, room comfort
Shows it’s age but decent for the cost. No elevator. Room seems fairly recently updated not lobby or hallway.
Stayed 2 nights in Aug 2023
Response from PRK on 27 Aug 2023
Hello Ann,We thank you for your feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience, so I appreciate your time in sharing an area of opportunity that we can improve on. I hope you will visit us again during any future travels and thank you once again for your feedback.Take Care.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
We always book the Quality Inn during the Falmouth Road Race weekend because I know I can rely on them! My stays here are consistently great.
Stayed 2 nights in Aug 2023
Response from PRK on 2 Sept 2023
Hi Chris ,Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, red stains on comforter and mold in the bathroom. Desk clerk was arrogant and of no help. Skip this one
Stayed 2 nights in Aug 2023
Response from Raj on 23 Aug 2023
Thank you for your feedback! We are very sorry that you experienced the issue with the room. I will let the housekeeping know about the issue. Thank you for letting us know.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Raj on 23 Aug 2023
Thank you for staying with us.

6/10 Okay

Heidi

Liked: Cleanliness
Rooms were very nice & bed was great. Carpet in hallways was obnoxious and restaurant on site was terrible.
Stayed 1 night in Aug 2023
Response from Pranay on 18 Aug 2023
We are truly sorry for not meeting your expectations while staying with us here at our Motel. We are fixing the issues you have experienced. Thank you for letting us know.

8/10 Good

Gun Han

Stayed 1 night in Aug 2023
Response from Raj on 7 Sept 2023
Gun Han, Thanks for staying with us.

10/10 Excellent

Bryana

Stayed 4 nights in Aug 2023
Response from PRK on 3 Sept 2023
Hello Bryana,Thank you for staying with us and for taking the time to share your review. We are so delighted to hear that you enjoyed your stay. We appreciate your staying and hope you will choose us again when you travel to the Bourne, Cape Cod area in the future.

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine. However the breakfast was dreadful. The on-line listing for this place stated free breakfast. However, after we had signed up and paid, we received an email stating the breakfast would be limited to the "continental" variety due to "supply chainl" difficulties. Supply chain? That sounded like an incredibly weak excuse -- and the breakfast was even more meager than one would expect for continental. Terribly disappointing experience. We had a cup of coffee and left in search of a diner that would serve an adequate breakfast. This situation was beneath the standards of Quality Inn.
Stayed 1 night in Aug 2023
Response from PRK on 11 Aug 2023
Hello James,We thank you for your candid feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience, so I appreciate your time in sharing an area of opportunity that we can improve on. I hope you will visit us again during any future travels and thank you once again for your feedback.Regards!

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to bike trail .
Stayed 1 night in Jul 2023
Response from PRK on 5 Aug 2023
Hello Carol,Thank you so much for review. I am very pleased to learn you had an enjoyable experience with us. Bike trail near Cape Cod Canal is very good attraction and you can ride bike without any vehicular traffic. Thank you again, and we look forward to welcoming you back soon.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from PRK on 4 Aug 2023
Hello Brandan,Thank you for sharing your enjoyable experience in staying with us. We (the team) are here for you, and it sounds like we hit the mark during your recent stay.Thank you again, and we look forward to welcoming you back soon!

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
The tub in our room did not work in that the drain would not close. We were told that all tub drains on the second floor would not close. When asked why, they could not answer why. The room's rug was also not vacuumed well and left grit on your feet.
Stayed 3 nights in Jul 2023
Response from Pranay on 2 Aug 2023
Richard, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

4/10 Poor

Jessika

Business traveller
Disliked: Staff & service
The people from the office made my children uncomfortable every time they went to get breakfast. I also ended up getting charged more even though I was already paying for a roll away mattress for my handicapped mother.
Stayed 3 nights in Jul 2023
Response from PRK on 28 Jul 2023
Hello Jessika,Thank you for taking the time to share your experience with us. I am sorry to hear that your childern has an issue during your stay. Hotel has some rules that must be follow by each guests. Rollaway bed is an exrta service from the hotel and it will be charged for if guest request for it. So hotel did not charged any extra,only charged for any extra service provided.Thanks again for your review and hope you consider again to stay with us in future travel.Regards.

10/10 Excellent

MILENA

Stayed 3 nights in Jul 2023
Response from PRK on 28 Jul 2023
Hello Milena,We thank you for your feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience. I appreciate it. I hope you will visit us again during any future travels and thank you once again for yourreview.Best Regards!!

8/10 Good

Patricia

Stayed 2 nights in Jul 2023
Response from PRK on 16 Aug 2023
Dear Paricia,Thank you for taking the time to leave a review for other guests to see. We hope you had a lovely time during your stay, and we look forward to welcoming you back the next time you are in town.

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, helpful and attentive to ones needs.. Continental breakfast was minimal. Shower was fantastic in that hot water came quickly and constant. Place is showing its age as some doors don't close entirely, but would definitly stay there again if in the area
Stayed 4 nights in Jul 2023
Response from PRK on 26 Jul 2023
HelloTodd,Thank you for sharing your positive experience with fellow travelers. We all love what we do, and we aim to make your time away from home as home-feeling as possible. I will be sure to pass along the kind words to our staff as well, and thank you again!Regards!

8/10 Good

Vincent

Stayed 1 night in Jul 2023
Response from Raj on 25 Jul 2023
Vincent, Thank you for staying with us.

6/10 Okay

Mary

Carpet in the room should be clean. Needs to check all water fault set broken. Ice machine are broken. don't have elevator to 2nd floor. Small refrigerator need in the room.
Stayed 2 nights in Jul 2023
Response from PRK on 16 Jul 2023
Hello Mary,Thank you for taking the time to post a review about our property. I am very sorry that our property does not have an elevator, In Cape Cod area many property DOES NOT have elevators. In each room we have mini fridge, microwave, coffee maker and iron and ironing board. We are working on ice machine to work sooner to provide ice for our guests.Thank you and take care.

6/10 Okay

Bill

Disliked: Cleanliness, property conditions & facilities
The rooms have a very strong chemical smell.
Stayed 2 nights in Jun 2023
Response from PRK on 15 Jul 2023
Hello Bill,We thank you for your feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience, so I appreciate it. I hope you will visit us again during any future travels and thank you once again for your.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice Front desk woman 5*****
Stayed 2 nights in May 2023
Response from Prem on 12 Jul 2023
Abby, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

4/10 Poor

Luciano

Travelled with family and small children
This property do not provide housekeeper, a continental breakfast was terrible and staff was terrible!!
Stayed 2 nights in Jul 2023
Response from PRK on 11 Jul 2023
Hello Luciano,We thank you for your feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience, so I appreciate your time in sharing an area of opportunity that we can improve on. I hope you will visit us again during any future travels and thank you once again for your feedback.Regards!

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, room comfort
Good stay
Our stay was satisfactory. The room was clean and very spacious. The included breakfast was decent - waffles, bagels, and yogurt; coffee & O.J. There was rarely an employee at the front desk. The pool could have been a little cleaner. Good location
Stayed 3 nights in Jul 2023
Response from PRK on 9 Jul 2023
Hello Kathlene,Thank you for taking the time to leave a review for other guests to see. I am delighted to learn that you enjoyed the breakfast. Thanks once again and we look forward to welcoming you back the next time you are in town.Thanks!

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
First room we found hair on bed and a bra strap with handcuffs by the headboard …. front desk said wow one day off and I miss it all … second room had blood on sheets no apology , asked what can be done he said I’ll ask the manager in the morning to have rooms cleaned , third room good I will be calling in the morning for a refund so disgusting
Stayed 1 night in Jul 2023
Response from PRK on 9 Jul 2023
Hello Cheryl,We thank you for your candid feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience, so I appreciate your time in sharing an area of opportunity that we can improve on. I hope you will visit us again during any future travels and thank you once again for your feedback.Take Care!

2/10 Terrible

alfredo

Disliked: Staff & service
Stayed 3 nights in Jun 2023
Response from PRK on 9 Jul 2023
Hello Alfredo, Thank you for your feedback and for staying with us recently. Our goal is always to provide our guests with a comfortable and pleasant experience. I hope you will visit us again. Regards!