Ratings based on 281 Verified Reviews

3.2 out of 5
67% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from san francisco

too expensive!

Posted 10-Jan-2018
it's way too expensive to stay here & not even worth it.
Comment from Hotel Management
15-Jan-2018 by Guest Relations Manager , Hotel Management
We appreciate you taking the time to post your review. Please contact us directly for us to receive more details on your unhappy stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Good hotel close to interstate

Posted 27-Nov-2017
Staff were friendly and helpful. Room was clean and up to date. Have stayed here before and had no problems either time. Would have no issue recommending this place.
Comment from Hotel Management
27-Nov-2017 by Guest Relations Manager, Hotel Management
We sincerely appreciate you returning to our hotel during your visit to Vacaville. Thank you for your review. We hope to service you again.
5 out of 5
Recommended
for Everyone
by A verified traveller from vacaville

broken toilet seat

Posted 24-Oct-2017
I would expect that for $240 spent my toilet seat at least would be fixed. Ontop of that I had DO NOT DISTURB on my room and room steward still knocked to see if I want service.
Comment from Hotel Management
04-Nov-2017 by Manager, Guest Relations, Hotel Management
We apologize for the inconvenience caused during your stay. Your feedback is forwarded to our housekeeping and maintenance department. We will work hard to fix the issues.
3 out of 5
by A verified traveller

Posted 16-Oct-2017 on Hotels
Comment from Hotel Management
19-Oct-2017
Thank you for your star rating. Please do contact us directly so we may know why we did not receive a perfect rating.
4 out of 5
by A verified traveller

Posted 05-Oct-2017 on Hotels
Stay was excellent and staff was very helpful. Room very comfortable and refrigerator and microwave glad to have them. However very displeased when my vehicle got water spots from sprinklers, it to took me all day to removed them. May be chemicals in water.
Comment from Hotel Management
19-Oct-2017
I sincerely apologized for the bath your car received while parked on our property. I have reported your complaint to our landscaper and we are working hard to adjust our sprinkler. Thank you for staying with us.
3 out of 5
by A verified traveller

Failed to Provide Receipt.

Posted 04-Oct-2017 on Orbitz
Pros: Location
Cons: Provide Receipt.
Hotel failed to provide a receipt either by e-mail or hard copy. Computer wasn't working.
Comment from Hotel Management
09-Oct-2017 by Guest Relations Manager, Hotel Management
I apologize we did not respond to your request after check out. Your reservation was booked through Orbitz and they provide you directly with a receipt which is not available to us. If you do have any further questions please contact us. We hope to see you again in the future.
5 out of 5
by Robert

Pleasant stay

Posted 02-Oct-2017 on Hotels
The room and bath were very nice. The towels were the best!!...thick, plush, white. Fridge and microwave in room. Good breakfast. Very nice town.
Comment from Hotel Management
19-Oct-2017
Thank you for taking the time to post your review. We hope you will visit us again in the future.
3 out of 5
by A verified traveller from South Lake Tahoe, CA

Works

Posted 28-Sep-2017
Pros: hotel staff, bathroom, shower and tub, central location, cost.
The room was small and kind of out-of-date decorations-wise, but definitely clean, close to the front door, and the office staff was very nice and helpful. The bathtub had been re-modeled so it had the new outwardly-bending shower curtain and a nice seat in there. It was very centrally located which was great. The area seemed safe.
Comment from Hotel Management
30-Sep-2017 by Guest Relations Manager , Hotel Management
Thank you for taking the time to post your feedback. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

nice place to stay

Posted 28-Sep-2017
Pros: cleanliness
Cons: nothing
Location: close to my son's house and to places to eat
everyone was very friendly and accommodating and it was clean and comfortable.
Comment from Hotel Management
30-Sep-2017 by Guest Relations Manager , Hotel Management
I am glad you are enjoying your stay and hope you are having a wonderful visit with your son. We look forward to your next visit.
1 out of 5
by A verified traveller

Bed bugs in the hotel will kill you !!! REALLY

Posted 27-Sep-2017 on Hotels
Those bed bug is killing us!!!! TERRIBLE, HORRIBLE The government should shut it off.
Comment from Hotel Management
19-Oct-2017
Dear traveler, Please contact us directly for the unfortunate situation you experienced at our hotel. Since we did not receive this complaint at our property during your visit, we would like to correct the situation immediately. We would greatly appreciate it.