Outdoor pool

Reviews of Sonesta Essential Vacaville - Napa Valley

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 422 out of 768 reviews" "
Rating 8 - Good. 234 out of 768 reviews" "
Rating 6 - Okay. 73 out of 768 reviews" "
Rating 4 - Poor. 23 out of 768 reviews" "
Rating 2 - Terrible. 16 out of 768 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andreina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Duaine

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel closed due to damages
Stayed 4 nights in Dec 2023

2/10 Terrible

Anita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Terrible experience. Water main burst and destroyed all my personal items. Staff was not helpful and did not provide any incentives or refund. I would like a refund for the room and items destroyed
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023

6/10 Okay

Carol

Travelled with group
Liked: Room comfort
Room was too closed to event activities, very loud for several hours. Heard lots of noise throughout the night as well. Sorry this was not one of the better hotels I have stayed in.
Stayed 2 nights in Nov 2023
Response from Cassie on 1 Dec 2023
We do apologize for the noise from the event. We hope you give us another chance.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean are the two hallmarks of my travels and stays in hotels/motels. This place was a bullseye for both. You'll not be disappointed.
Stayed 1 night in Nov 2023
Response from Amber H. on 15 Nov 2023
Thank you for your review. Glad you enjoyed your stay!

10/10 Excellent

Loren

Stayed 2 nights in Aug 2023
Response from Amber H. on 15 Nov 2023
Thank you for your review!

8/10 Good

Shellee, Irvine

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Amber H. on 15 Nov 2023
Thank you for your review!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet. Good value
Stayed 3 nights in Oct 2023
Response from Amber H. on 2 Nov 2023
Thank you so much for your review. We appreciate you!

10/10 Excellent

Kris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amber H. on 1 Nov 2023
Thank you for your review!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cassie on 30 Oct 2023
Thank you for staying with us and the review.

6/10 Okay

Jordan

Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean, but overpowering smell of cleaner in the room. Luckily we could open the window. Otherwise very nice and helpful staff.
Stayed 2 nights in Oct 2023
Response from Cassie on 30 Oct 2023
Thank you for the feedback and staying with us. We will let our staff know to use less. We hope you continue to stay with us.

2/10 Terrible

Summer

Stayed 1 night in Oct 2023
Response from Cassie on 29 Oct 2023
We do apologize about your stay if there is something we could do to change your mind and give us another chance please let us know

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cassie on 26 Oct 2023
Thank you for staying with us. We hope to have you back in the future.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cassie on 23 Oct 2023
Thank you, We are glad you enjoyed your stay

10/10 Excellent

Agustina

Travelled with family
Liked: Cleanliness, amenities
Nice and clean the bathroom clean
Stayed 1 night in Oct 2023
Response from Cassie on 23 Oct 2023
Thank you, We are pleased you had a good clean stay

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Cassie on 23 Oct 2023
Thank you for staying.

10/10 Excellent

Linda E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cassie on 23 Oct 2023
Thank you for staying and glad it was good for you as well.

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
The curtains in the room did not close completely, and leading a lot of ambient light that meets sleep difficult. There was also a constant humming sound that disrupted sleep. The bathroom sink didn’t drain well and that was inconvenient when washing up and brushing one’s teeth. Lastly, the in-room coffee was awful. However, the breakfast buffet was very nice and kept stock. Staff were friendly and welcoming.
Stayed 3 nights in Oct 2023
Response from Amber H. on 18 Oct 2023
Hello, thank you for your review. We apologize for the inconvenience of your stay and are actively working on looking into these issues as well as changing them for more comfort. Glad you enjoyed your coffee at breakfast! We hope you give us another chance.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from rbrown on 13 Oct 2023
Thank you so much for your review. Please come back.

6/10 Okay

Geoff

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Roaches
Ok.. but roaches... hotel hasn't given any type of apology or upgrade/ discount offer to redeem themselves as yet. Just said oh we will get it fixed. Would have left if had found them the night we checked in
Stayed 1 night in Oct 2023
Response from rbrown on 13 Oct 2023
I am so sorry Geoff that we did nothing at all. This is certainly not how we do things. Please let us know directly at the hotel and we will take care of your next stay.

8/10 Good

Melanie, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Very quiet on the 3rd floor. Housekeeping staff was attentive.
Stayed 2 nights in Oct 2023
Response from Amber H. on 12 Oct 2023
Thank you for your review. Glad you enjoyed your stay. Hope to see you again.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Amber H. on 1 Nov 2023
Thank you for your review!

10/10 Excellent

Linda E

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience and would love to stay there again!
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
One night is fine
This hotel was fine for a night. Check in and front desk were very unattended, distracted and rude. The rooms need attention and updating. Mold spots in the bathroom and ripped privacy curtains.
Stayed 1 night in Oct 2023

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It worked for us, a bit dated but clean and comfortable.
Stayed 3 nights in Sep 2023
Response from Amber H. on 27 Sept 2023
Hello, Thank you for your review. We are working hard on renovations, but happy to hear you enjoyed your stay.

8/10 Good

Corene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and clean hotel with lots of parking
Very clean hotel with great amenities. Close to freeway. I would stay here again.
Stayed 1 night in Sep 2023
Response from Amber H. on 27 Sept 2023
Hello, Thank you for your review. We are so happy to hear you enjoyed your stay!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from rbrown on 23 Sept 2023
Thank you so much for your review! Please come back.

6/10 Okay

Lanita

Stayed 2 nights in Sep 2023
Response from Cassie on 25 Sept 2023
Thank you for your feed back. Is there something we could do to improve the scoring in the future?

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023
Response from Cassie on 21 Sept 2023
Thank you for staying with us. We are happy you had a good stay.

6/10 Okay

Martin

Stayed 1 night in Sep 2023
Response from Cassie on 21 Sept 2023
Thank you for your response. Is there something we can do to make it better for your next stay?

10/10 Excellent

Aileen

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cassie on 21 Sept 2023
Thank you for your response. We are very pleased you had a good stay

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023

8/10 Good

Mark

Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cassie on 21 Sept 2023
Thank you for the response. We are happy that you had a good stay with us and can't wait to see you again.

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Cassie on 3 Sept 2023
Thank you for the review. We hope you enjoyed and come back again. Have a good day.

10/10 Excellent

Banapsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Cassie on 3 Sept 2023
Thank you for the review. We're happy to hear you enjoyed your stay and hope you join us again

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Amber H. on 31 Aug 2023
Thank you! Greatly appreciated.

8/10 Good

Deborah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good, better than good. The front desk woman was super nice and let us check in early. The breakfast was good. The rooms are spacious, the beds not so great, uncomfortable. The a/c was a bit loud and worker great.
Stayed 1 night in Aug 2023
Response from Amber H. on 31 Aug 2023
Thank you for your feedback! We are working on upgrading our rooms, please bare with us.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Amber H. on 31 Aug 2023
Thank you! We appreciate your review! We can't wait to see you return!

6/10 Okay

Sylvia

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Amber H. on 31 Aug 2023
Hello! Thank you so much for choosing Sonesta essential. is there something we could've done better? Or something we could improve on? Looking forward in hearing back from you!

10/10 Excellent

Y Y

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staffs.
Stayed 2 nights in Aug 2023
Response from Cassie on 15 Aug 2023
Thank you. We hope you come and stay again

8/10 Good

april, Citrus Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Room was clean. Breakfast was good with options for everyone. Could stay here again if I’m in the area
Stayed 1 night in Jul 2023
Response from Cassie on 13 Aug 2023
Thank you for the review. Can't wait to see you again!

10/10 Excellent

Y Y

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff and service!
Stayed 1 night in Aug 2023
Response from rbrown on 9 Aug 2023
Thank you so much for your positive comments. Please come back.

10/10 Excellent

Shelby

Stayed 1 night in Aug 2023
Response from rbrown on 7 Aug 2023
Thank you so much Shelby. We so appreciate positive reviews.Please come back.

6/10 Okay

Mick

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from rbrown on 2 Aug 2023
Thank you for your feedback. Please come back.

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from rbrown on 31 Jul 2023
Thank you so much for your positive review. Please come back.

10/10 Excellent

Elizabeth

Stayed 3 nights in Jul 2023
Response from Amber H. on 31 Aug 2023
Thank you so much! We appreciate your review and hope to see you again soon!