- Liked: Staff & service, amenities
Someone had clearly smoked in the elevator. Some basic things were missing in the room, like dish soap. The hair dryer plug was cracked and the electric parts were exposed.
Book online or call:020 3564 4853
In the business district, Extended Stay America Philadelphia - Malvern -Swedesford Rd is in an area with good shopping. Play-A-Round Golf and Historic Sugartown are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit King of Prussia Mall and Exton Square Mall. QVC Studio Park and Chanticleer Garden are also worth visiting.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
There were five of us, and we only had 2 towels and one wash cloth to start with. We told them we wanted 5 of each, and I finally went down at around 9 p.m. when they had them ready. I had to pick them up (no biggie). There was a lot of noise from the room above us (jumping and banging). It raddled our doors etc. We told the desk about it, and they said they would take care of it. They did NOT take care of it. It went on until 2 in the morning, and then started back up at around 4:30 a.m. We were gone most of the next day, and when we got back, NOTHING had been done to our room, including not replacing the used towels etc. That night, the noise also continued into the next day. Needless to say, we will NEVER stay at this hotel again, and if this is any indication of the "chain," we will not stay in any of them.