Food court

Reviews of Guadalajara Plaza Expo Business Class

3 out of 5
Guadalajara Plaza Expo Business Class
Ave Mariano Otero 3261, Col. Verde Valle, Guadalajara, JAL

Reviews

8.6

Excellent

Rating 10 - Excellent. 470 out of 942 reviews" "
Rating 8 - Good. 326 out of 942 reviews" "
Rating 6 - Okay. 86 out of 942 reviews" "
Rating 4 - Poor. 30 out of 942 reviews" "
Rating 2 - Terrible. 30 out of 942 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in Feb 2024
Response from Hotel Guadalajara Expo on 7 Mar 2024
Hola Mayra, buenos dias! Agradecemos mucho tu visita, estuvimos felices de atenderte. Esperamos verte pronto!

10/10 Excellent

Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful managers/people. overall I had a wonderful experience in the City of Guadalajara and surrounding area. I recommend the experience to others planning a trip/vacation.
Stayed 12 nights in Feb 2024
Response from Hotel Guadalajara Expo on 14 Feb 2024
Hello Cornelius, good afternoon!We are very happy to know that you had a great stay with us, it was a pleasure to understand you.Please come back soon!

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, very affordable professional, and friendly staff...
Stayed 1 night in Jan 2024
Response from Hotel Guadalajara Expo on 14 Feb 2024
Hello Jose,We are glad that you enjoyed the kindness of our staff, thank you for choosing us.Welcome!

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente atención!
Stayed 3 nights in Dec 2023
Response from Hotel Guadalajara Expo on 28 Dec 2023
Hola Eduardo, buenos dias! Gracias por tu preferencia; fue un placer atenderte. Esperamos verte pronto!

10/10 Excellent

Javier G

Stayed 3 nights in Oct 2023
Response from Hotel Guadalajara Expo on 28 Dec 2023
Hola Javier, buenos dias! Gracias por tu preferencia, fue un placer atenderte. Regresa pronto!

8/10 Good

José Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos cambiaron de tipo de habitación por alguna razón >:v
Stayed 2 nights in Nov 2023
Response from Hotel Guadalajara Expo on 28 Dec 2023
Hola Jose, buenos dias! Gracias por quedarte, valoramos la puntuación que nos has proporcionado. Esperamos verte pronto!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jul 2023
Response from Hotel Guadalajara Expo on 21 Jul 2023
Hola Victor, buenas tardes! Agradecemos tu visita, nos encanto tenerte en casa. Esperamos verte pronto!

10/10 Excellent

Damara

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Hotel Guadalajara Expo on 21 Jul 2023
Hola Damara, buenas tardes! Nos alegra que hayas disfrutado tu estancia con nosotros. Gracias por la puntuación que nos has proporcionado. Feliz regreso!

8/10 Good

Jorge

Stayed 1 night in Jun 2023
Response from Hotel Guadalajara Expo on 21 Jul 2023
Hola Jorge, buenas tardes! Nos alegra que te quedaras con nosotros.. gracias por la puntuación que nos has brindado. Bienvenidos!

4/10 Poor

Michael

Wifi signal bad. No complementary coffee for guests? Who heard of such a thing?
Stayed 3 nights in Jun 2023
Response from Hotel Guadalajara Expo on 29 Jun 2023
Hola Michael! Gracias por tu visita; el café de cortesía que manejamos esta dentro de la habitación, junto con una cafetera para uso personal. Esperamos verte pronto!

10/10 Excellent

nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are old.
Stayed 1 night in Jun 2023
Response from Hotel Guadalajara Expo on 21 Jun 2023
Hola Nora, buenos dias! Tomaremos en cuenta tus comentarios para crear mejores y mas increíbles experiencias para todos. Bienvenidos!

10/10 Excellent

Gabriel

Stayed 2 nights in Jun 2023
Response from Hotel Guadalajara Expo on 21 Jun 2023
Hola Gabriel, buenos dias! Gracias por compartirnos esta puntuación, estuvimos felices de tenerte en casa. Bienvenidos!

10/10 Excellent

ricardo

Stayed 4 nights in May 2023
Response from Hotel Guadalajara Expo on 21 Jun 2023
Hola Ricardo, buenas tardes! Agrademos mucho tu preferencia, nos alegra que hayas disfrutado mucho tu estancia! Te esperamos pronto!

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Guadalajara Expo on 30 May 2023
Hola Lourdes, buenas tardes! Estuvimos contentos de tenerte en casa, gracias por tu valoración, regresa pronto!

6/10 Okay

SANTIAGO

Stayed 1 night in May 2023
Response from Hotel Guadalajara Expo on 16 Jun 2023
Hola Santiago, buenas tardes! Agradecemos la puntuación que has compartido con nosotros, esperamos verte de regreso y mejorar continuamente tu experiencia. Bienvenidos!

10/10 Excellent

armando

Stayed 1 night in Apr 2023
Response from Hotel Guadalajara Expo on 21 Apr 2023
Hola Armando, buenas tardes! Muchas gracias por tu preferencia, valoramos mucho la puntuación que nos has brindado. Excelente viaje, te esperamos pronto!

10/10 Excellent

Jaime

Stayed 1 night in Mar 2023
Response from Guadalajara Plaza Expo on 29 Mar 2023
Hola Jaime, buenos días! Muchas gracias por tu visita y la valoración que nos estás dando. Regresa pronto!

8/10 Good

Edmundo

Travelled with family
Liked: Cleanliness, amenities
Nice breakfast
Stayed 1 night in Feb 2023
Response from Hotel Guadalajara Expo on 14 Mar 2023
Hola Edmundo, Agradecemos tu visita, nos alegra que hayas disfrutado mucho el desayuno. Esperamos verte pronto!

4/10 Poor

Rick

Business traveller
Disliked: Amenities, property conditions & facilities
Please do yourself a favour and avoid this hotel. Read the other reviews carefully, multiple people have talked about the mold smell and old facilities. there is nothing "Executive" in it. Its situated in expo area and billed as a "business class" hotel but there are many better options, I would say its at standard hotel quality, because of a lack of care. The hotel is badly in need of renovation, which causes the exprience here to be very poor. WHat are the issues? I choose this hotel to get a good night's sleep because I was traveling, Upon checkin these are the thigns I discovered which caused me to leave after one night: -noise transmits easily from room to room becasue of the gap below door frame. (its so bad that when neighboring rooms are being cleaned u can smell the disinfectant because all the same air is circulated thru the hotel everything on the floor (Smells and noise) is transmitted into your room. -old ac unit does not introduce fresh air, just recirculates the air. no heat and the large glass windows transmit cold on a cold day -carpets that retain smell and moisture -biggest issue - mold! the moment the elevator opens the smell is clear. I stayed on 4th floor, the whole floor and rooms had moisture smell. If you are sensitive to smells you will hate this. -off brand tv and bottled water, low quality shampoo/soap and the number #1 complaint is the internet. 1) the signal is very very weak 2)if you want high speed internet you must pay extra
Stayed 1 night in Nov 2022
Response from Hotel Guadalajara Expo on 24 Nov 2022
Hi Rick, good afternoon!We appreciate your visit; We greatly value your comments and we will take them into account to continue creating and maintaining good experiences for everyone.

2/10 Terrible

Eduardo, Tustin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like at all fron desks i nice but room has fleas or bedbugs cuz me and my wife tha night that I stay next day we wake up both with bites, and smells very bad is terrible
Stayed 3 nights in Oct 2022
Response from Hotel Guadalajara Expo on 25 Oct 2022
Hi Eduardo,We appreciate your visit; We are sorry that you had an incident in the room, we take your comments into account to follow up and review the issue.Best regards.

10/10 Excellent

Jaime

Stayed 3 nights in Oct 2022

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very nice area
Stayed 3 nights in Jun 2022

8/10 Good

Rocío Paloma

Stayed 2 nights in May 2022

4/10 Poor

Miguel

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in May 2022

8/10 Good

maria, Miami Shores

Stayed 3 nights in May 2022

10/10 Excellent

Ofelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was. Clean all personal as very friendly excelente food No complains
Stayed 7 nights in Apr 2022

8/10 Good

Christian

Liked: Cleanliness
Stayed 1 night in Apr 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Carlos

Stayed 2 nights in Mar 2022

8/10 Good

Bernardo Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados de el hotel son unas excelentes personas todos sin excepción hacen muy bien su trabajo desde los meseros las personas de la limpieza hasta los de la recepción muchas gracias a todos por tan buen servicio
Stayed 4 nights in Apr 2022

4/10 Poor

Salvador

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Poor
Stayed 2 nights in Mar 2022

10/10 Excellent

Osvaldo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , friendly staff and good location
Stayed 1 night in Mar 2022

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Edgar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

arnulfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Gte. de servicio al Huésped on 21 Mar 2020
Estimado Arnulfo Agradecemos u visita y esperamos regrese pronto a esta su casa.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2020
Response from Gte. de Servicio al Huésped on 9 Mar 2020
Agradecemos su visita y esperamos regrese pronto a esta su casa.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is great. Lot of choices and free for 6 years old and younger
Stayed 1 night in Feb 2020
Response from Gte. de Servicio al Huesped on 2 Mar 2020
Dear guest We appreciate your view and your comments

10/10 Excellent

ErikaA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really like the fact that they offered or has a third party shuttle to take you to the airport at any time.
Stayed 1 night in Feb 2020
Response from Gte. de servicio al Huésped on 27 Feb 2020
Estimada Srta. Erika Agradecemos su visita y que se tomara el tiempo de hacernos llegar su comentario.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Gte. de Servicio al Huésped. on 25 Feb 2020
Agradecemos su visita y esperamos regrese pronto.

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020
Response from Gte. de Servicio al Huésped on 24 Feb 2020
Agradecemos su visita y esperamos regrese pronto

10/10 Excellent

elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2020
Response from Gte. de Servicio al Huésped. on 19 Feb 2020
Estimado Sr. Elias Agradecemos su visita y esperamos regrese pronto a este su Hotel.

8/10 Good

Jerry

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Missing
There were not enough towels and no wash clothes in room.
Stayed 1 night in Jan 2020
Response from Gte. de Servicio al huésped. on 27 Jan 2020
Estimado Sr. Jerry Pasare el comentario a las áreas involucradas para que esto no vuelva a pasar. Le envío una disculpa por los inconvenientes que esto le pueda haber generado.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is very nice, clean, and modern
Stayed 4 nights in Jan 2020
Response from Gte. de Servicio al Huésped. on 15 Jan 2020
Estimado Huesped Agradecemos su visita y el tiempo que se tomó para enviar sus amables comentarios. Sera un placer recibirle nuevamente

8/10 Good

Azucena

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Gte. de Servicios al Huésped on 2 Oct 2019
Estimado Huesped Agradecemos su vista y esperamos regrese pronto.

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019
Response from Gte. de Servicio al Huésped on 12 Aug 2019
Agradecemos nos eligiera como su hotel para su estadía. Esperamos regrese pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had kids making noise in hallway all night. Called front desk 4 times. They said they would but never did 1 thing. Never stay here again
Stayed 4 nights in Jul 2019
Response from Gte. de Servicio al Huésped. on 5 Aug 2019
Dear guest, We appreciate you choosing us as your Hotel for your vacation and we will take into account your comments so kind that you send us and we regret the inconvenience of the noise. We hope to return soon

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Room was clean and comfortable, breakfast buffet excellent, staff attentive. Location ideal next to teh Expo Center where I had to go. Only ding was noise from kids out in the hall, sometimes at midnight. Also lack of a refrigerator in the room and an ice machine. Would have been nice to have a few English channels on TV. No major complaints and I would stay there again.
Stayed 4 nights in Jul 2019
Response from Gte. de Servicio al Huésped. on 5 Aug 2019
Dear guest, We appreciate you choosing us as your Hotel for your vacation and we will take into account your kind comments. We hope to return soon.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jul 2019
Response from Gte. de Servicio al Huésped on 5 Aug 2019
Dear Guest, We appreciate your visit and hope to return soon.