Ratings based on 151 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 14-Oct-2016 on Hotels
5 out of 5
by A verified traveller from London

Disappointing - Would not stay again.

Posted 04-Oct-2016 on Hotels
I haf high hopes of this hotel from reading some reviews and seeing the online pictures but would advise others to take those with a pinch of salt. I was met by the receptionist who was sat beside the bar puffining on an e-cig... Highly unprofessional! Check in was slow as they did not know how to use the computer system. The room wad actually not bad, clean... fast wifi and reasonably comfortable bed. On the other hand, the window frame was rotting and covered in dust and cobwebs. The door into the main hall also had large gaps in the frame, this allowed the bright hall light that stayed on ALL night basically lit the room. The restaurant/pub was run down and grotty. Carpet all over was sticky and disgusting. Breakfast was not great and the local alcoholics frequent the pub at night so definitely try out some of the lovely restaurants up town rather than eat there! Finally, on my 2nd night I had awful trouble with a group of guests staying between 2 rooms. They were shouting and slamming doors all night. On ringing reception (which is unmanned) you get transferred to the duty manager sleeping on site. In my case I was transferred through to someone in a flat upstairs who didn't work in the hotel! All while the noise went on and on. If you want a cheap stay, by all means it wasn't awful however I will not be going back!
3 out of 5
by A verified traveller

Convenient Location

Posted 25-Sep-2016 on Hotels
It was an overnight stay and to explore a little of Exeter City. although the room was clean and comfortable the rest of the building needs a little TLC. Very grubby in places.There was no lift so not really suitable for the elderly or infirm.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 24-Sep-2016 on Hotels
3 out of 5
by A verified traveller

Posted 17-Sep-2016 on Hotels
A standard hotel. The room was fine and spacious.The pub' s decor was past its prime. Nice pub garden and conservatory. Convenient for the centre.
5 out of 5
by A verified traveller

Friendly and Convenient Hotel

Posted 15-Sep-2016 on Hotels
Great location and nice patio area for drinks and food. Very friendly staff.
2 out of 5
by A verified traveller

Cheap for a reason

Posted 05-Sep-2016 on Hotels
Hotel hallways were disgusting and the room wasn't much better. Sheets did not appear to have been changed from the previous guest. Bathroom was falling apart. Great location but clearly the hotel is more of a hobby for the bar owner.
4 out of 5
Recommended
for Everyone
by A verified traveller from Devon

Good location, friendly staff, clean room

Posted 03-Sep-2016
We booked the City Gate due to location. We had no prior expectations. First impressions, from the outside, it does look tired. We went to reception upon arrival and staff were friendly, welcoming and helpful. We were shown to our room and were pleasantly surprised. Yes, decor needed as tidy up in places, however the room was light, airy and clean. Bed was firm with good quality pillows. It is not a luxury hotel, but had everything we needed and it was a good base for our trip to Exeter. We would stay again.
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Central location, bit noisy, comfy bed

Posted 30-Aug-2016
Place needs renovation but don't let that put you off. If all you need is a comfy bed and a well equipped bathroom, it's great. If you're after luxury, then perhaps not the hotel for you. Slightly noisy due to single glazed windows and situated on busy road but nothing that kept us awake
3 out of 5
by Steve from Ashford

City Centre Location

Posted 16-Aug-2016 on Hotels
I felt this was a pub with bedrooms rather than a hotel. Rooms were nice and the bed was comfortable. Wifi was too slow to do anything with. Excellent location with friendly staff but I feel it is too expensive for what you get. The bar closed at 11pm even for residents!