Bar (on property)

Reviews of Southernhay House Hotel

4.5 out of 5
Southernhay House Hotel
36 Southernhay East, Exeter, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 36 out of 50 reviews" "
Rating 8 - Good. 12 out of 50 reviews" "
Rating 6 - Okay. 2 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is perfectly located. The staff is simply incomparable.
Stayed 2 nights in Nov 2023
Response from Sally on 18 Nov 2023
Thanks so much Patrick, it was a pleasure to have you here.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are great!
Absolutely fantastic, staff couldn't help us enough. Really great stay.
Stayed 1 night in Nov 2023
Response from Sally on 18 Nov 2023
It was our pleasure Nicholas.

10/10 Excellent

laurel

Stayed 1 night in Sep 2023

6/10 Okay

Fei

Travelled with partner
說實話,我看了小紅書過來的,地理位置很OK,但房間真的不行,小不說了,廁所只夠一個人轉身,居然還沒有咖啡機!!想喝咖啡只能每天去下樓買到院子喝。歷史建築物是噱頭,但我覺得價格太貴,兩晚550磅。花園還行吧,可能我住英國,覺得還行吧,價格太高。
Stayed 2 nights in Aug 2023

8/10 Good

Sarah

Liked: Amenities
Very comfortable bed . Incredible bath . Very convenient for cathedral , station and sights . Staff very courteous . Only whinge is for the cost of the room I would have expected more choice of tea s , coffees milk etc and maybe a pack of biscuits !! Despite warning I thought more care could have been taken for dietary intolerances or warning me to find an alternative restaurant for evening meal .
Stayed 1 night in Aug 2023
Response from Sally on 21 Aug 2023
Thank you for your review Sarah, it was lovely to welcome you here. I'm sorry to hear that you found our menu limiting. All very good and useful feedback.

10/10 Excellent

Melissa

Stayed 1 night in Jun 2023

8/10 Good

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Lovely hotel, not enough water in the room
Stayed 1 night in May 2021
Response from Sally on 26 May 2021
Thank you for your review, we will happily provide more water on request.

10/10 Excellent

Al, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location in attractive street close to city centre, charming hotel, really friendly staff and excellent breakfast, would definitely stay again.
Stayed 1 night in Oct 2020
Response from Sally on 7 Nov 2020
Thank you Al, It's so lovely to hear that you enjoyed your stay here.

10/10 Excellent

Julie, High Wycombe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem in the heart of Exeter! Thoroughly enjoyed our stay and the breakfast was epic. Super clean and so geared up for Covid. Can’t recommend enough.
Stayed 1 night in Sep 2020
Response from Sally on 16 Sept 2020
Thank you Julie, it means so much to hear that you had such a good time and appreciated the new procedures in place. We hope to see you again soon.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Great hotel, really good location, fit out and staff, brilliant
Stayed 1 night in Aug 2020
Response from Sally on 15 Aug 2020
Thanks so much for your review, it means a lot and I'll share with the team. We hope to see you again. Sally

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Exeter Warm Welcome Back!
It has recently just reopened and was very well set up and organised to deal with social distancing but keeping a very welcoming greeting with excellent service throughout our stay, highly recommended
Stayed 1 night in Aug 2020
Response from Sally on 9 Aug 2020
Thank you for your lovely review Kim, it means a lot and I'll share with the team. Kind regards Sally

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay.
This small hotel has an interesting history and is very close to shopping and the Exeter Quayside. We received a very warm welcome on arrival, with tea and biscuits. Our bedroom was very comfortable with a well appointed bathroom. Although a limited menu for dinner the food was freshly prepared, plentiful and delicious. Breakfast is excellent with fresh orange juice, pastries, and a good choice of hot dishes. Loved the pancakes, bacon and maple syrup! Like dinner everything was freshly prepared. Service was friendly, nothing was too much trouble. The only downside is the lack of parking on site but there is plenty of on street parking and a multi storey car park is only three minutes away.
Stayed 2 nights in Mar 2020
Response from Sally on 18 Mar 2020
Thank you Patricia for your lovely review - I will share with the team and we hope to welcome you here again. Best wishes Sally

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel in Exeter
Beautiful rooms, excellent food. Worked well for a brief visit to Exeter. Close to cathedral.
Stayed 1 night in Mar 2020
Response from Sally on 11 Mar 2020
Thank you Jonathan, we really appreciate your feedback. Best wishes Sally

8/10 Good

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay away from boring chains
Good hotel that’s a change from the chains. Didn’t have hair conditioner in the rooms which I thought was odd and there is a student block opposite which has a lot of noise middle of the night
Stayed 1 night in Feb 2020
Response from Sally on 26 Feb 2020
Thank you for your review, conditioner is available at reception, along with a selection of toiletries that can be purchased however we will look at the in room facilities too. We are surrounded by apartments - some are let to students but not exclusively, I am sorry to hear that this disturbed your stay. We hope to welcome you back on another occasion. Best regards

10/10 Excellent

Verified traveller

Travelled with partner
This hotel has a fantastic location, minutes from the cathedral and all shops and restaurants. The team at this hotel are so welcoming and helpful and serve the most beautiful and well thought out breakfast...little pot of berries, yoghurt and granola, mini croissants, fresh orange juice and then a delicious menu to select your actual breakfast from. The bar is a really nice area and they make great cocktails. Would highly recommend this place!
Stayed 1 night in Dec 2019
Response from Sally on 7 Jan 2020
Thank you so much for your kind review. I means a lot to us and I will share with the team. Best wishes

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in central Exeter
Great to find a well appointed , clean , characterful hotel with thoughtful touches and not too commercial . Lots of atmosphere in the bar on Friday evening . Didn’t stay for breakfast as I had booked room only - but smelt and looked great as I walked past on the Saturday morning . Will definitely be back .
Stayed 1 night in Dec 2019
Response from Sally on 28 Dec 2019
Thank you Louise, it's lovely to hear that you appreciated the little touches. We hope to welcome you here on another occasion.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Sally on 15 Dec 2019
Thank you David, we really appreciate it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Sally on 10 Dec 2019
Thank you for this lovely review. Best wishes

8/10 Good

Canry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a happy stay!
Stayed 3 nights in Sep 2019
Response from Sally on 5 Oct 2019
Thank you Canry, lovely to hear.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Sally on 5 Oct 2019
Thank you for your great review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Exeter
Characterful and welcoming hotel with lovely breakfast.
Stayed 1 night in Aug 2019
Response from Sally on 19 Aug 2019
Thank you Michael, we hope to see you here again. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Sally on 3 Aug 2019
Many thanks for your review.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southernhay Exeter
Superb and exactly what we expected when searching for a boutique hotel. Excellent location, so close to the city centre but in a quiet spot. Reception also looked after my mobile charger for a few days, having left it behind. Would not hesitate going back for those special occasions.
Stayed 1 night in Jul 2019
Response from Sally on 3 Aug 2019
Thanks Andrew, we are so pleased that you enjoyed your stay here. Hopefully see you on your next visit to Exeter.

10/10 Excellent

Charley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Sally on 3 Aug 2019
Thanks Charley

10/10 Excellent

AG, Colchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly and professional. Very good shower!
Stayed 2 nights in Jul 2019
Response from Sally on 27 Jul 2019
Many thanks for our fab review, we really do appreciate it. Best wishes Sally

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and unique hotel. Service excellent - would definitely stay here again
Stayed 1 night in Jun 2019
Response from Sally on 17 Jun 2019
Many thank for your review, we hope to welcome you again here soon.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Sally on 17 Jun 2019
Thank you for rating us. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Everything was great . Service food staff very helpful. Central location fantastic. Would I stay again ? In a heartbeat. 😊
Stayed 2 nights in May 2019
Response from Sally on 17 Jun 2019
Thank you for your lovely review. We hope to welcome you here again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and in a great location, however I booked three rooms for myself and two colleagues
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019

8/10 Good

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Sally on 16 Feb 2019
Thank you Rhys, we hope to welcome you again here soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Geoff, Isle of Wight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is really nice and in a very pretty part of the City. It's very close to the City centre, being about 5 minutes walk. Highly recommended
Stayed 1 night in Oct 2018

8/10 Good

Michael, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean vintage property with a very modern upgrade.
Stayed 2 nights in Sep 2018

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Elegant hotel in great location, a few minutes walk to the cathedral and centre. Very friendly staff.
Stayed 2 nights in Aug 2018

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special place ...
This is a very charming non-chain hotel, that is beautifully and tastefully appointed. You do get a sense of being very special when you stay. Overall very positive experience. Fantastic bathroom area with the best shower I’ve ever experienced in a hotel. I’d have preferred a small fridge for milk rather than having to keep asking reception for it, but overall, a lovely hotel.
Stayed 1 night in Jul 2018
Response from DMC on 16 Aug 2018
Thank you Jonathan, that's a lovely review to read this morning! As a small hotel, we like that we can identify all of or guests and offer a personal service. I'm glad you liked the shower - we went for the best we could find! It's no trouble to bring fresh milk (or anything) up to your room - we don't have fridges as we aim for gold stars on energy.

10/10 Excellent

mary, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the best hotel you can find in Exeter.
I am a repeated customer. This is a great hotel. The staff team is excellent. Food is of excellent quality, you should never skip the breakfast. Everything is just amazing.
Stayed 3 nights in Jun 2018
Response from DMC on 16 Aug 2018
It's always nice to welcome you here Mary and thank you for posting your lovely comments. We appreciate them, and you! Hope to welcome you here again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Very attractive decor and comfortable. Excellent breakfast. Quiet and relaxed. Centrally located near Cathedral.
Stayed 1 night in Jun 2018
Response from DMC on 16 Aug 2018
Thank you. As the person responsible for the décor, I'm especially touched by your kind words ;) We're aiming for a grown up, relaxed feel for anyone looking for a city centre location without the usual city centre hassle.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Superb boutique hotel with friendly staff and excellent food
Stayed 1 night in May 2018

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stately Home Hotel
Irreplaceable 200+ year old home. Excellent service and helpful advice. Great breakfast.
Stayed 1 night in May 2018

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect in every way😀 and we hope to be back .

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!! It’s brilliant.
We loved it. Quirky and comfortable room, great friendly staff and amazing location for getting to the nearby restaurants and the cathedral. We didn’t eat at the hotel because of its closeness to everything so can’t comment. Great setting and great stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hervorragendes Frühstück. Sehr zentrale Lage mit viele Restaurants in Fussnähe. Einziger Abzug: kein Schrank im Zimmer. Ansonsten haben wir uns sehr wohl gefühlt.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Any

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cosy
The boutique hotel is very pretty. The staff is small but efficient, attentive and work very well together. They are always prepared to meet one’s demands. There are steep stairs to the beautiful room I chose but that was not a concern since the staff took care of my luggage. Thank you very much for all, especially Juliana since she is Brazilian and speak Portuguese 😃😃
Stayed 6 nights in Jan 2019
Response from Sally on 16 Feb 2019
Thank you for your lovely review. We really appreciate your comments about our team, we are small but have worked together for a long time and so its great to hear that it has been noticed. I will of course pass on your thanks to Juliana too. Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altes Herrenhaus toll renoviert
Sehr gutes Essen und Frühstück, alles ganz individuell. Empfehlenswert!
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018