Outdoor pool

Reviews of Marco Beach Ocean Resort

4 out of 5
Marco Beach Ocean Resort
480 S Collier Blvd, Marco Island, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 724 out of 1001 reviews" "
Rating 8 - Good. 199 out of 1001 reviews" "
Rating 6 - Okay. 52 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

donald

Stayed 6 nights in Nov 2021

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
review
excellent restaurant, all 5 star
Stayed 3 nights in Jan 2022
Response from Michael Nan on 9 Feb 2022
Dear Harry, Thank you for leaving us such a wonderful review! We look forward to welcoming you again soon! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

4/10 Poor

mike

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Just not a great place for kids. Too small of a pool, not many dining options. Our view from the balcony was of the pool. Had to walk a long way to the beach through a parking garage. Overall just kind of a boring atmosphere.
Stayed 6 nights in Dec 2021
Response from Sanela Markovic Assistant Front Office Manager on 14 Jan 2022
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Timothy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Dec 2021
Response from Michael Nan on 29 Dec 2021
Thank you Timothy for staying with us and for such a nice comment! We look forward to welcoming you again soon! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd year here and we loved it just as much if not more than our last time. The staff are very friendly, the maid service is one of the best, and the beach attendants and wait staff are amazing. And all the rooms are suites with a kitchen. We can’t wait to come back!
Stayed 7 nights in Dec 2021
Response from Sanela Markovic Assistant Front Office Manager on 27 Dec 2021
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Stephanie W

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There were roaches in our bathroom. Crawling on the walls, in the shower and on the sink. We had to shake out the towels before we used them. Left the light on to tr to keep them at bay. Roaches were also crawling on the kitchenette counter. Of course we alerted management and they sent a very nice gentleman with a can of household bug spray as if roaches choose only one location. Spray had no effect!
Stayed 3 nights in Dec 2021
Response from Sanela Markovic Assistant Front Office Manager on 27 Dec 2021
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Angela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Nov 2021
Response from Sanela Markovic Assistant Front Office Manager on 30 Nov 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Casey

Stayed 4 nights in Oct 2021

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and beautiful beach.
Stayed 1 night in Oct 2021
Response from Michael Nan on 26 Oct 2021
Thank you for staying with us and for such a great comment! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do it all over again for sure!!
One of the best resorts we have ever stayed at, the employees went above and beyond to make our stay memorable. The distance to the beach here is much closer than most of the resorts on the beach so was easily accessible. Spa was great! Food was excellent.
Stayed 2 nights in Oct 2021
Response from Sanela Markovic Assistant Front Office Manager on 20 Oct 2021
Dear Victoria, We appreciate your feedback and hope to see you again in near future!

10/10 Excellent

yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

Jonathan

Travelled with partner
Liked: Staff & service, amenities
The staff was extremely helpful and accommodating. Also easy to walk to local restaurants and shopping. The only thing we didn’t like very much was that there were parts of the hotel that felt a little old or dated. It was clear the facility could use some updates (worn out carpet in some areas, elevator was old and noisy, doors that were worn or dinged up, etc. None of that was a problem really, but it was something we noticed. The only actual problem we found was that the AC in our room smelled musty. On closer inspection we noticed the air filter for our rooms AC was filthy and looked like it hadn’t been changed in a very long time. We just turned off the AC and kept our balcony door open as it was very nice out. Leaving on a positive note though, the beach, pool area, and multiple bars were fabulous, and the staff was THE BEST. We’d certainly consider staying again, but I do hope they make some facility updates.
Stayed 2 nights in Oct 2021
Response from Michael Nan on 16 Oct 2021
Dear Jonathan, Thank you for staying with us and for sharing your experience! It was a great pleasure to have you as our guest and we thank you for the constructive feedback as we always strive for excellence. We look forward to welcoming you again in the near future! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Michael Nan on 16 Oct 2021
Thank you for rating our resort Susan! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

Lillian, greensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and very accommodating staff!
Stayed 2 nights in Oct 2021
Response from Sanela Markovic Assistant Front Office Manager on 12 Oct 2021
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Amisaday

Travelled with family
Coolers
I was not very pleased when I walked outside with a cooler to the beach I have small kids special needs and immediately the attendants at the beach told me I couldn’t bring a cooler I explained to him I had two small kids that needed snacks and milk and that was unacceptable to understand about not taking coolers I felt extremely unpleasant bad taste in my mouth and I even had to complaint to the manager at front desk and it was all so strict I didn’t feel comfortable
Stayed 2 nights in Oct 2021
Response from Sanela Markovic Assistant Front Office Manager on 4 Oct 2021
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Sanela Markovic Assistant Front Office Manager on 4 Oct 2021
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort. Staff was very friendly, courteous and attentive. Highly recommend.
Stayed 2 nights in Sep 2021
Response from Sanela Markovic Assistant Front Office Manager on 20 Sept 2021
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Haley Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was clean, room was clean on arrival and house keeping came frequently. pool area and beach area were well managed and clean. lobby and enterence was welcoming
Stayed 6 nights in Sep 2021
Response from Sanela Markovic Assistant Front Office Manager on 20 Sept 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a must stay! The atmosphere extraordinary and the staff is AMAZING!
Stayed 3 nights in Sep 2021
Response from Sanela Markovic Assistant Front Office Manager on 20 Sept 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jim A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the pool and beach is great
Stayed 5 nights in Sep 2021
Response from Michael Nan on 17 Sept 2021
Dear Jim, Thank you for staying with us and for rating our resort! We look forward to welcoming you again soon! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

8/10 Good

Dorian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant with room for improvement
The location is great but the carpet in the hallways needs a bit of refreshing as it has an odor, at least on the 8th floor. Room service can be enhanced and personnel trained better because she didn't bring salt/pepper, ketchup, and hot sauce that were initially requested as part of the dinner order.
Stayed 2 nights in Sep 2021
Response from Michael Nan on 17 Sept 2021
Dear Dorian, Thank you for staying with us and for taking the time to leave us a review! We were pleased to have you as our guest and to read about your experience. We would also like to thank you for your constructive feedback and it will be shared with our designated team leader as we always strive for excellence. We look forward to welcoming you again in the near future! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

Jose Manuel

Stayed 3 nights in Sep 2021

10/10 Excellent

Elene Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, wish there was more pools at this property.
Stayed 3 nights in Sep 2021
Response from Michael Nan on 16 Sept 2021
Dear Elene, Thank you for staying with us and writing such a comment! We look forward to welcoming you again in the near future! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

CARMEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent
Stayed 4 nights in Sep 2021
Response from Michael Nan on 9 Sept 2021
Dear CARMEN , Thank you for staying with us and for leaving such a nice comment! We look forward to welcoming you again in the near future! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

Dayron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2021
Response from Sanela Markovic Assistant Front Office Manager on 8 Sept 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property!
Stayed 1 night in Sep 2021
Response from Sanela Markovic Assistant Front Office Manager on 7 Sept 2021
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacations
Beatiful hotel and great service. Service at the beach was excellent.
Stayed 2 nights in Jul 2021
Response from Sanela Markovic Assistant Front Office Manager on 6 Sept 2021
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Ryan F

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was excellent. Very polite and friendly.
Stayed 3 nights in Sep 2021
Response from Sanela Markovic Assistant Front Office Manager on 5 Sept 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic facility, great location and wonderful staff. Very unique resort.
Stayed 1 night in Sep 2021
Response from Sanela Markovic Assistant Front Office Manager on 5 Sept 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Edward Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Sanela Markovic Assistant Front Office Manager on 31 Aug 2021
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Kyle Warren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that property does not have a large number of rooms to keep your stay more pleasant. Staff was very accommodating and pleasant. Disliked that restaurant was closed and dining options were limited.
Stayed 6 nights in Aug 2021
Response from Sanela Markovic Assistant Front Office Manager on 31 Aug 2021
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Meloney J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was beyond pleasant. It was epic!! We would definitely return in the future and recommend to others.
Stayed 3 nights in Aug 2021
Response from Michael Nan on 28 Aug 2021
Dear Meloney J, Thank you for staying with us and for this wonderful review! We were so delighted to have you as our guest and to read about your experience. We look to welcoming you again very soon! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place, very nice people, make you feel like a million box
Stayed 1 night in Aug 2021
Response from Sanela Markovic Assistant Front Office Manager on 24 Aug 2021
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Marlene

Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING about this resort was AMAZINGA from the time you step into the front doors!!! You are immediately greated by a fresh smell and then by some of the BEST staff ever!!! The hospitality doesnt end after you check in. It remains consistent throughout your entire stay! From the front desk, to the room service, to the pool service, to the valet!!! Everyone is pleasant and accommodating to your needs. You never feel as if they are annoyed with your requests or questions. The rooms are cleanly and they keep them that way for your entire stay!! It was one of the GREATEST resort experiences that I have had!!! I highly recommend staying here!!
Stayed 7 nights in Aug 2021
Response from Michael Nan on 14 Aug 2021
Dear Guest, Thank you for staying with us and for this terrific review! We were very delighted to have you as our guest and to read about your experience. We look forward to welcoming you again in the near future! Sincerely, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice looking. Staff very nice
Stayed 1 night in Aug 2021
Response from Michael Nan on 13 Aug 2021
Dear Guest, Thank you for staying with us and for leaving a great review! We look forward to welcoming you again in the near future! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best place we have ever stayed. Maid service 3x a day. The entire staff was amazing. All the perks and amenities were more than i had imagined. Definitely will stay again!!! I really have nothing negative to say
Stayed 5 nights in Jul 2021
Response from Sanela Markovic on 1 Aug 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was excellent! Housekeeping with twice daily service. Valets were so friendly and helpful-thanks Doug! This place had the best beach space and staff was fabulous about having chairs and umbrellas set on the beach. I cant wait to return
Stayed 4 nights in Jul 2021
Response from Sanela Markovic Assistant Front Office Manager on 25 Jul 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family trip
I loved this place, well located, clean, excellent service.
Stayed 2 nights in Jul 2021
Response from Sanela Markovic Assistant Front Office Manager on 6 Sept 2021
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Keith

Stayed 4 nights in Jul 2021

8/10 Good

Osmany

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Cleanness issues.
The hotel is pretty good with excellent service at the beach. We were unable to get reservation in the Reastaurant for dinner because they were lack of personnel and they were using the half of the capacity only. We have been there several time and never need reservation for the restaurant before. the room is very comfortable, however at our arrival we found that shower was not clean and a part of a razor from prior client was in the shower. Additionally, the sofa fabric that it is color beige was really dirty. We had to request that the robes were changed since one of them had make up rest. I really love that place and I would like that the pandemic period do not damage their comfort, quality and excellence.
Stayed 8 nights in Jul 2021
Response from Michael Nan on 22 Jul 2021
Dear Osmany, Thank you for staying with us and for taking the time to write such a detailed review! We are glad that you enjoyed our excellent services and would also like to apologize for the inconvenience you experienced with your room condition. Please rest assured that your comments will be shared with our designated team leaders as we always strive for excellence. One more time, thank you for staying with us and we look forward to welcoming you again soon! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful and private. We hardly saw anyone on the elevator and we're well taken care of. The beach is gorgeous and we can't wait to go back. My only complaint (And I think this is Covid-staffing related because other places in the area were as well) is that things felt limited. The pool bar closed at 5, for example, and the food service hours were shorter than I would have liked. It's an amazing upscale resort and you won't be disappointed!
Stayed 3 nights in Jul 2021
Response from Sanela Markovic Assistant Front Office Manager on 21 Jul 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtesy of all the staff members was great. Surprisingly Rude guess were annoying by not abide by the rules on the beach. I actually felt sorry for your staff dealing with these rude people.
Stayed 3 nights in Jul 2021
Response from Sanela Markovic Assistant Front Office Manager on 16 Jul 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Rooms we're amazing. They also had a great view.
Stayed 5 nights in Jul 2021
Response from Sanela Markovic Assistant Front Office Manager on 16 Jul 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Sanela Markovic Assistant Front Office Manager on 24 Jul 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay. On second stay staff knew we were “repeat customers”. This time, no comment regarding our loyalty. Just a bit surprised. We use a “sleep and shuttle” at an airport hotel when we have early flights-they ALWAYS know that we’ve come back.
Stayed 5 nights in Jul 2021
Response from Michael Nan on 9 Jul 2021
Dear Guest, Thank you for staying with us and we really appreciate your loyalty to Marco Beach Ocean Resort! I will ensure to share your comments with our team and we will be looking forward to welcoming you again whenever your travels bring you back to Marco Island area! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

Jerica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING COMEBACK 4TH WEEKEND
Another amazing trip with my family staying with the phenomenal folks from Marco Beach Ocean! The room, the food, the service once again top notch! You are family from the moment you walk in to the lobby! Thanks MBOR family and see you real soon!
Stayed 3 nights in Jul 2021
Response from Michael Nan on 9 Jul 2021
Dear Jerica, Thank you for staying with us and for this wonderful review! We look forward to welcoming you again in the near future! Sincererly, Michael Nan Front Office Manager Marco Beach Ocean Resort

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. The chairs and umbrella set up was great. Staff was all friendly. Food & Beverage service on the beach. Clean beaches. Probably the most relaxing vacation I’ve ever been on. We will definitely be back.
Stayed 4 nights in Jun 2021
Response from Sanela Markovic Assistant Front Office Manager on 4 Jul 2021
Thank you for staying with us! We appreciate your feedback!