Ratings based on 311 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
68% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

New Low Standard

Posted 19-Jul-2016
Policies are third world at best Rooms are cleaned once every seven days. Guests, if you can call them that, are expected to carry Their soiled towels down to the front desk if they want clean ones. How many germs are spread throughout the facility daily, in the elevator, hallways, lobby, etc? Never again.
Comment from Hotel Management
22-Jul-2016 by Manager, Hotel Management
Thank you for your recent review of your stay. We are disappointed to read that our housekeeping policies did not meet your expectations. We do offer additional housekeeping services at a minimal charge if you would like to receive housekeeping daily. The staff and I appreciate your comments, as it will only help us to improve. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
4out of 5
by A verified traveller from Oregon

Posted 05-Jul-2016
We spent one night at this hotel. It is very nice and good bang for your buck!
Comment from Hotel Management
07-Jul-2016 by Manager, Hotel Management
Thank you writing such a positive review. I'm glad to see you enjoyed your room at an affordable price. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4out of 5
by A verified traveller from Charlotte, NC

Good location north of Seattle

Posted 05-Jul-2016
Updated Clean and convenient xxxxxxxxxxxxxxxxxxxxxx xxxxxxx x. Xxxxxxx xxx x.
Comment from Hotel Management
07-Jul-2016 by Manager, Hotel Management
Thank you for taking some time to write a review. I'm glad to see you enjoyed your stay with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
1out of 5
by A verified traveller

Not near beach at all

Posted 28-May-2016
Showed up with non cancellable rate after a long day's drive from Montana. Booked a 3 day stay. Even called to let them know we would arrive late & they told us no problem. When we arrived, the manager was very rude and told us they were overbooked and they couldn't accommodate us. Here we were, strangers in a foreign place. She didn't even offer us alternatives or even remotely begin to help us find a place to stay at 11:00 at night. I resorted to using my own phone & ended up getting a beautiful place at Silver Cloud Inn just a short drive away on the waterfront in Mukilteo. So worth a little extra amount....amazing staff, fab restaurants, brewery, park, and beach within easy walking distance. I've traveled all over the world, and have been treated better by people in 3rd world countries that I was at the ESA in Mukilteo.
2out of 5
by A verified traveller from CA

Smoking, still?

Posted 20-May-2016
Pros: Location.
Cons: Removal of all smoking.
Location: Strip mall with much shopping, food and banks.
I made reservations for a non-smoking room and was told on check-in that this room was no longer available. The fact that I got a smoking room was only a further surprise given I cannot remember another US hotel that any smoking was allowed.
Comment from Hotel Management
26-May-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
4out of 5
by A verified traveller

Posted 18-Apr-2016
Good location to walk to ceu course I was attending in Mukilteo, WA.
Comment from Hotel Management
27-Apr-2016 by Manager, Hotel Management
Thank you for your recent review of our property. It’s great to read that you had a pleasant stay and that we were able to accommodate your needs with our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
2out of 5
by A verified traveller from vancouver wa

Posted 16-Feb-2016 on Orbitz
Wasn't able to sleep due to all the sounds in the room and outside of the room. Pay extra to stay somewhere else!
3out of 5
by A verified traveller

good for quick buisness trip

Posted 18-Jan-2016 on Hotels
only complaint was minimal tv channels and couldn't find tv guide
Comment from Hotel Management
02-Apr-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that we were unable to exceed your expectations. Moving forward, we will make sure our rooms are properly stocked prior to guest arrivals. Still, I am glad to read that we were able to accommodate your needs with a satisfactory stay overall. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
4out of 5
by A verified traveller

Nice place

Posted 08-Jan-2016
Clean good value.would stay again. Close to shopping .
Comment from Hotel Management
19-Jan-2016 by Manager, Hotel Management
Thank you so much for posting a review of our property. I am so pleased to read that you enjoyed our convenient location and found our hotel to be a great value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
5out of 5
by A verified traveller

Posted 08-Nov-2015 on Hotels
Stayed for 6 nights. Was a great stay.
Comment from Hotel Management
23-Jan-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.