Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
67% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Posted 23-Aug-2016
This is a 2 star hotel at best. Will never stay here again.
1out of 5
by A verified traveller from Vancouver

Disorganized hotel with no manager.

Posted 10-Aug-2016
Pros: Nothing
Cons: Need to have a manager and more staff. There was only one person at the front with a line up growing with complaints.
We are a family of 3. Our reservation was for one room with two beds. When we checked in, there were no rooms available with two beds. So they gave us two separate rooms with one bed in each room. We were not happy, as our family would be staying in two separate rooms. We asked to speak to the manager but they did not have a manager. We asked to take a look at the rooms to see where they were located. They were located across from one another. When we went into one of the rooms, it had not been cleaned. The hotel did not have any other rooms available so they transferred us to another hotel location about a 8 minutes drive away.
Comment from Hotel Management
22-Aug-2016 by Manager, Hotel Management
Thank you for your recent review. I would like to start by apologizing for your bad experience that you had at our hotel from the moment you started checking in. We should of have called your prior to your arrival to let you know of the overbooking situation and inspected the rooms to make sure they were clean. Thank you for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
1out of 5
by A verified traveller

New Low Standard

Posted 19-Jul-2016
Policies are third world at best Rooms are cleaned once every seven days. Guests, if you can call them that, are expected to carry Their soiled towels down to the front desk if they want clean ones. How many germs are spread throughout the facility daily, in the elevator, hallways, lobby, etc? Never again.
Comment from Hotel Management
22-Jul-2016 by Manager, Hotel Management
Thank you for your recent review of your stay. We are disappointed to read that our housekeeping policies did not meet your expectations. We do offer additional housekeeping services at a minimal charge if you would like to receive housekeeping daily. The staff and I appreciate your comments, as it will only help us to improve. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
4out of 5
by A verified traveller from Oregon

Posted 05-Jul-2016
We spent one night at this hotel. It is very nice and good bang for your buck!
Comment from Hotel Management
07-Jul-2016 by Manager, Hotel Management
Thank you writing such a positive review. I'm glad to see you enjoyed your room at an affordable price. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4out of 5
by A verified traveller from Charlotte, NC

Good location north of Seattle

Posted 05-Jul-2016
Updated Clean and convenient xxxxxxxxxxxxxxxxxxxxxx xxxxxxx x. Xxxxxxx xxx x.
Comment from Hotel Management
07-Jul-2016 by Manager, Hotel Management
Thank you for taking some time to write a review. I'm glad to see you enjoyed your stay with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
1out of 5
by A verified traveller

Not near beach at all

Posted 28-May-2016
Showed up with non cancellable rate after a long day's drive from Montana. Booked a 3 day stay. Even called to let them know we would arrive late & they told us no problem. When we arrived, the manager was very rude and told us they were overbooked and they couldn't accommodate us. Here we were, strangers in a foreign place. She didn't even offer us alternatives or even remotely begin to help us find a place to stay at 11:00 at night. I resorted to using my own phone & ended up getting a beautiful place at Silver Cloud Inn just a short drive away on the waterfront in Mukilteo. So worth a little extra amount....amazing staff, fab restaurants, brewery, park, and beach within easy walking distance. I've traveled all over the world, and have been treated better by people in 3rd world countries that I was at the ESA in Mukilteo.
2out of 5
by A verified traveller from CA

Smoking, still?

Posted 20-May-2016
Pros: Location.
Cons: Removal of all smoking.
Location: Strip mall with much shopping, food and banks.
I made reservations for a non-smoking room and was told on check-in that this room was no longer available. The fact that I got a smoking room was only a further surprise given I cannot remember another US hotel that any smoking was allowed.
Comment from Hotel Management
26-May-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
5out of 5
by Joe from Spokane

Great Place

Posted 08-May-2016 on Hotels
We stayed here because the rooms were very reasonable and we had stayed here about 10yrs ago and it was a great experience back then. We would definitely recommend and stay again. I know when your on vacation it hard knowing if an area you stop has a safe neighborhood but I can guarantee you can feel safe in Mukilteo.
Comment from Hotel Management
23-Jul-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience at a great value! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3out of 5
by A verified traveller

Posted 27-Apr-2016 on Orbitz
For most part, it really didn't affect me too much as I was just passing thru. The room was comfortable but bathroom simple stuff like hair dryer, hair conditioner, and hand lotion wasn't available. I don't travel much so I don't know if this is norm or not but $112/night little pricy I thought.
4out of 5
by A verified traveller

Posted 18-Apr-2016
Good location to walk to ceu course I was attending in Mukilteo, WA.
Comment from Hotel Management
27-Apr-2016 by Manager, Hotel Management
Thank you for your recent review of our property. It’s great to read that you had a pleasant stay and that we were able to accommodate your needs with our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!