Ratings based on 353 Verified Reviews

3.6 out of 5
65% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from mukilteo wa

Good location and decent room but beware of staff

Posted 19-Feb-2017
The breakfast includes a granola bar and a muffin… When we arrived the Wi-Fi wasn't working, the elevator was down, the hot water in our room was warm putting a generously , in the toilet stopped working. I also was completely shocked by how I was treated on behalf of the "manager" but the other stuff was warm and friendly. I feel a little bit like they were doing us a favor by letting us stay there versus most places appreciating your business. All in all for the price I was satisfied. Make sure you book with Expedia as it's much cheaper than booking through the hotel itself.
4out of 5
Recommended
for Everyone
by A verified traveller from SJ

Posted 10-Feb-2017
Friendly staff, nice neighborhood if you like to go on walks, grocery store and Starbucks literally next door over.
Comment from Hotel Management
16-Feb-2017 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am proud of our team for providing you with great customer service. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5out of 5
Recommended
for Everyone
by A verified traveller from Washington

One of my favorite hotels

Posted 24-Dec-2016
Location: Paine Field, Boeing Everett factory tour/Future of Flight which is in the same parking lot.
This place is great, by far the best hotel in the Everett/Mukilteo area in my opinion. Excellent breakfast, right next to Paine Field so you can watch planes take off including the massive dream lifter that transports 787 fuselage pieces from around the world to Everett. Very clean, smells good, great linens. One of my favorite hotels anywhere.
Comment from Hotel Management
28-Dec-2016 by Manager, Hotel Management
I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that you enjoyed the grab-and-go breakfast and that our rooms were to your liking. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
3out of 5
Recommended
for Everyone
by A verified traveller

Kitchen Nice

Posted 11-Dec-2016
Pros: Smoking rooms available. East access shopping. Kitchen great.
Very noisy near stairwell. All night long door slammed. Elevator out of order during entire visit.
Comment from Hotel Management
28-Dec-2016 by Manager, Hotel Management
Thank you for your recent review of your stay. It was great to hear that you enjoyed having easy access to shopping as well as a kitchen to cook in, but we apologize that your stay was not as quiet as it should have been and that the elevator was not in service. We can assure you that we are doing our best to have our brand new elevator running as quickly as possible. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
2out of 5
by A verified traveller

Broken Elevators!

Posted 26-Nov-2016
Pros: The room was really clean
Cons: The smell of smokers is intense! I'm use to non-smoking hotels.
Location: Close to the highway which was nice.
The Elevator was broken the whole time I stayed that this hotel. Plus I was kicked out of my room early in the morning on the day of my check out cause they needed to do work on the elevator that was going to impact my room. I wasn't offered anything for this but the ability to pack up all my stuff and go to another room or check out early. I won't be staying here again!!
Comment from Hotel Management
08-Dec-2016 by Manager, Hotel Management
Thank you for your recent review. While I am happy to hear that you enjoyed our location I am disappointed the rest of your stay was not up to your expectations. We are currently having our elevator upgraded and remodeled and it should only be down for just a few more days. I would like to speak to you further though about the incident of the staff asking you to leave your room before check out. I would greatly appreciate that. I hope you will give us another chance in the future to show you what a great hotel we can be.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Nov-2016
조용하고 좋아요........ 주차장 넓고....주변에 마트 있고..... 맥도날드 있고......등등 가격대비 좋아요....
4out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Nov-2016 on Hotels
3out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Nov-2016 on Hotels
2out of 5
by A verified traveller from New Westminster, BC, Canada

Recommended by Expedia for the area we wanted

Posted 19-Nov-2016
Pros: location
Cons: everything
Hotel old and not really clean. Pillows very thin and uncomfortable, furnishings, bedding and towels old and worn out. Breakfast was neither hot nor plentiful, only one kind of small muffins, no fruit or yogurt. Packaged porridge was the only hot food. Would not stay here again. Very over priced for what we got.
Comment from Hotel Management
08-Dec-2016 by Manager, Hotel Management
Thank you for your review. While I am happy to hear you enjoyed our location, I am disappointed to hear that our rooms, pricing and grab-and-go breakfast were dissatisfying to you. We take comments like yours to be able to improve our guests experience. I hope that you will give us another chance in the near future to show the positive strides we have made.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Nov-2016 on Hotels