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Reviews of Holiday Inn Express Evansville West, an IHG Hotel

2.5 out of 5
Holiday Inn Express Evansville West, an IHG Hotel
5737 Pearl Dr, Evansville, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 245 out of 486 reviews" "
Rating 8 - Good. 151 out of 486 reviews" "
Rating 6 - Okay. 51 out of 486 reviews" "
Rating 4 - Poor. 20 out of 486 reviews" "
Rating 2 - Terrible. 19 out of 486 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and front desk. Very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen, La Porte

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and friendly
Stayed 1 night in Apr 2024

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great quick stay
Stayed 1 night in Mar 2024

8/10 Good

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and the room was very clean along with the staff having good customer service when checking-in and checking-out of the hotel. I would stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

Christy, Madison

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee at the front desk was nice and accommodating.
Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean; friendly staff.
Stayed 4 nights in Jan 2024

4/10 Poor

Janelle

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Yvette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael, Needham

Stayed 3 nights in Dec 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and welcoming. Very clean facility. Didnt get room service until day 4 but other than that, was a great place to stay.
Stayed 5 nights in Dec 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
We had a great stay. We were in town visiting family. The staff allowed us to use the breakfast area for a small bday party for our granddaughter. The staff was great!
Stayed 2 nights in Nov 2023

10/10 Excellent

Tamela

Stayed 2 nights in Jul 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Beverly

Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service, quiet room. Room darkening shade was nice. Good breakfast that was open til 10 am, which is nice for those who don’t want to hurry in the morning.

10/10 Excellent

DARYL

Stayed 1 night in Sep 2023

2/10 Terrible

Amy

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Marla

Stayed 1 night in Jul 2023

10/10 Excellent

Debbie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would have given you a 5 of 5 but three was construction going on in the lobby and entire first floor. The room was very clean and orderly. A little off the beaten path. Several nearby food choices.
Stayed 1 night in Jul 2023

6/10 Okay

Kenneth

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
So they were doing construction which we understand. However nothingbwas said when booking. Webwork nights and sleep days but were woken up around 9 a.m every morning. So not a great trip
Stayed 4 nights in Jun 2023

10/10 Excellent

Gretchen

Stayed 3 nights in Jun 2023

8/10 Good

jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Don

Stayed 1 night in Jun 2023

4/10 Poor

Debbie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Paid 370.00 through expedia get there pool is shut down they wouldnot let me move to another room granddaughters birthday reason for visit they were dissapointed as normally visit and swim was not informed of closure in my itinerary states there is pool ans then remodel right next to our room and beating hamering etc late then got charged another 40.00 to my other card they asked for in case of incidentals a whole fiasco over 400.00 very dissapointing

2/10 Terrible

Marteariny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon check in, the entire building lights were outfitted
Stayed 2 nights in Mar 2023
Response from The HIEW Team on 8 Mar 2023
We regret that you encountered issues with your visit. As mentioned by the Front Desk upon check-in, the west side of the city was impacted by a tornado earlier in the day on the date of your arrival. We were quite fortunate not to receive any damage to the hotel or other nearby businesses, others were not so lucky. Unfortunately, the storms did cause widespread power outages throughout the region which affected our property as well. Our records indicate that your reservation was offered cancellation without penalty due to the circumstances, which was accepted. We appreciate you taking the time to leave us some feedback about your reservation. If we can answer any further questions about your visit, please do not hesitate to be in touch.

6/10 Okay

Donald Kenton

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
False Advertisement
Absolutely horrible stay! Please do not use the photos from Hotels.com as a reference. Perhaps in a year when the renovations are complete it may look that way. The hotel is under renovation and is an absolute mess. The lobby is filthy along with the only elevator covered in cardboard boxes to line the walls. Whom ever put the photos on Hotels.com website should be released from their position. And Hotels.com should remove the photos as they are what I would call false advertisement. As a business traveler who stays in hotels more than I do my home, I promise I will not be seen at your location ever again.
Stayed 2 nights in Feb 2023

8/10 Good

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at the property. It is under construction and they are renovating at this time. Staff has made it as clean and quiet as possible while this is occurring. All staff that I had encounters with were very nice. Great WIFI. I would have given a perfect rating, but the elevator was broken, and we were on the third floor. Those stairs get tiresome when you have someone that is handicapped in your party. Staff could not help this though. I am sure it was an inconvenience for them as well.
Stayed 1 night in Feb 2023
Response from The HIEW Team on 8 Mar 2023
Thank you for taking the time to let us know about your visit with us! The renovations are ongoing and we can't wait to share the finished product with our valued guests. We really appreciate your understanding while we are going through our "growing pains"! You will be happy to hear that the elevator issue you encountered during your stay has been addressed. Our service inspector found a small sensor had failed. This sensor was quickly replaced and the elevator is back in business.Thank you again for your review, we are looking forward to your next visit with us!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from The HIEW Team on 8 Mar 2023
Thank you for your feedback, Curtis! We appreciate you taking the time to let us know about your visit with us. If you are back in the Evansville area, come and see us!

2/10 Terrible

Rachel

Disliked: Cleanliness, property conditions & facilities
The entire place was unclean and my entire family group switched hotels at last minute. Not good at all.
Stayed 1 night in Feb 2023

10/10 Excellent

Trudy

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Melissa

Stayed 1 night in Dec 2022

6/10 Okay

Brooke

Travelled with family
Rooms not ready
We got there after 6pm and our room was not ready. Friends staying at hotel also did not have rooms ready. No lobby area where we could sit and talk. Small breakfast area, however the breakfast selection was good.
Stayed 1 night in Oct 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Aug 2022

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my destination and gave me multiple options for dining nearby
Stayed 2 nights in Aug 2022

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room was probably one of the nicest rooms I've stayed in, but the bed mattress was probably the hardest most uncomfortable I've ever slept on. Might as well laid the sheets on concrete.
Stayed 1 night in Aug 2022

10/10 Excellent

Mary

Stayed 1 night in Aug 2022

4/10 Poor

Maruti

Travelled with partner
Disliked: Property conditions & facilities
Property needs upgrades. Breakfast was disappointing.
Stayed 1 night in Aug 2022

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay
Traveling across country moving…easy check in and very clean and comfortable room
Stayed 1 night in Aug 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location as it’s close to restaurants, movie theater and shopping. Staff was very friendly and accommodating.
Stayed 3 nights in Jul 2022

8/10 Good

Kailene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Lady at the front desk was very friendly and welcoming.
Stayed 1 night in Jul 2022

10/10 Excellent

Matthew

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel! Just a bit far from the rest of the city and a bit of a drive to get to most restaurants and businesses. But a good deal and a good stay.
Stayed 2 nights in Jul 2022

8/10 Good

Diane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was very easy and the young lady was very nice
Stayed 1 night in Jul 2022

10/10 Excellent

Chastity

Stayed 1 night in Jul 2022

10/10 Excellent

Rebecca A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2022

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel close to restaurants and movie theater. Bathrooms have Dove Shampoo Conditioner and Bodywash in shower. Pillows were great. Would highly recommend.
Stayed 1 night in Jul 2022