Outdoor pool

Reviews of Best Western Inn of the Ozarks

2.5 out of 5
Best Western Inn of the Ozarks
207 W. Van Buren, Eureka Springs, AR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1004 reviews" "
Rating 8 - Good. 290 out of 1004 reviews" "
Rating 6 - Okay. 80 out of 1004 reviews" "
Rating 4 - Poor. 27 out of 1004 reviews" "
Rating 2 - Terrible. 7 out of 1004 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay and will consider staying here again.
Stayed 2 nights in Mar 2024
Response from Margie T. Front Office Manager on 25 Mar 2024
Thank you so much for staying with us! We hope to see you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised by the cleanliness and spaciousness of the rooms.
Stayed 1 night in Mar 2024
Response from Margie T. Front Office Manager on 24 Mar 2024
Thank you for filling out a review of your stay. We hope to see you again when you're in Eureka Springs.

8/10 Good

Steven

Liked: Cleanliness, staff & service
Says they have hot tub. They do not. Should take it off.
Stayed 1 night in Mar 2024
Response from Margie T. Front Office Manager on 20 Mar 2024
Good afternoon!I am sorry the hot tub was not available at the time of your reservation, we are in the process of replacing the whole thing. We do have it posted on our website, but 3rd party websites don't allow temporary changes like that to be posted. Thank you and we hope to see you again in the future!

10/10 Excellent

John, Wichita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were GREAT - - the nicest people
Stayed 2 nights in Mar 2024
Response from Margie T. Front Office Manager on 20 Mar 2024
Thank you so much! We appreciate you and the kind words! Please, come back anytime!

10/10 Excellent

Macheal

Travelled with partner
Our stay was amazing!
Stayed 1 night in Mar 2024
Response from Margie T. Front Office Manager on 20 Mar 2024
Thank you so much for staying with us! We appreciate you and hope to see you again soon!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
I liked the location of our room and the privacy
Stayed 2 nights in Mar 2024
Response from Margie T. Front Office Manager on 20 Mar 2024
We are so happy you enjoyed your stay! Thank you and we hope to see you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Inn was comfortable and clean although it is obviously an older property. The cafe was excellent Our room had very poor lighting but, as I said, it was clean. Which is what you want most in a hotel room
Stayed 1 night in Mar 2024
Response from Margie T. Front Office Manager on 15 Mar 2024
Thank you so much for staying with us! We appreciate you and hope to see you again soon!

10/10 Excellent

Brandon, Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
If they ever make a remake of the original Dirty Dancing, they should make it here. This place is stuck in time in the 80's, and while that may sound like a bad thing, it's actually not. Everything is pristine like it was in the 80's and we had a whole lot of fun. I can't wait to go back.
Stayed 1 night in Mar 2024
Response from Margie T. Front Office Manager on 15 Mar 2024
Thank you so much! That's a very interesting description, I will be sharing this with our crew! Come back anytime!

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far one of the best stays in any hotel I’ve ever been to. Beautiful view, great staff. The room was extremely neat and clean. Great experience. 10/10 would recommend this hotel to everyone!
Stayed 1 night in Mar 2024
Response from Margie T. Front Office Manager on 11 Mar 2024
Thank you so much! We are so glad you enjoyed your stay with us! We appreciate you and hope to see you again soon!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, in the middle of everything.
Stayed 1 night in Feb 2024
Response from Margie T. Front Office Manager on 4 Mar 2024
Thank you so much for staying with us! Hope to see you again soon!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Margie T. Front Office Manager on 1 Mar 2024
Thank you for staying with us! We appreciate you and hope to see you again!

10/10 Excellent

Daniel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Employees were all super nice dog friendly in house restaurant has great food
Stayed 1 night in Feb 2024
Response from Margie T. Front Office Manager on 1 Mar 2024
Thank you so much for staying with us!! The kind words are very much appreciated. Please, come back and see us anytime!

8/10 Good

Dellbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, nit too far from Downtown and local market. Also good onsite restaurant casual dining and fast food options nearby.
Stayed 4 nights in Feb 2024
Response from Margie T. Front Office Manager on 1 Mar 2024
Thank you so much for staying with us!! We appreciate you and hope to see you again!

10/10 Excellent

Jeffrey, Canandaigua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don't underestimate this hotel, a great value. A little older style, but that does not mean shabby in any way. Great views. We will be going back.
Stayed 1 night in Feb 2024
Response from Margie T. Front Office Manager on 1 Mar 2024
Thank you for that! We appreciate you and can't wait to see you again! We love our little piece of paradise!

8/10 Good

Esmerejildo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Margie T. Front Office Manager on 28 Feb 2024
Thank you for your review. Please come back and see us again when you're in Eureka Springs.

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean bed was comfortable and the staff was friendly
Stayed 1 night in Feb 2024
Response from Margie T. Front Office Manager on 28 Feb 2024
Thank you for your 5 out of 5 review. We're sorry for the delay in responding. We hope you will come back and see us again soon.

10/10 Excellent

Jenny, Kansas city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Margie T. Front Office Manager on 28 Feb 2024
Thank you for your review. We appreciate our guests taking the time to send their experience with us. Hope you get the chance to come stay with us again.

10/10 Excellent

Joe

Stayed 1 night in Dec 2023
Response from Margie T. Front Office Manager on 28 Feb 2024
Thank you for the 5 out of 5 review. Sorry for the delay in responding. Please come back and see us again.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was larger than expected. Clean and quiet. Restaurant was good.
Stayed 3 nights in Dec 2023
Response from Margie T. Front Office Manager on 28 Feb 2024
Thank you for your review. We are sorry for the late response to you. We hope to see you again when you're in Eureka Springs.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Margie T. Front Office Manager on 28 Feb 2024
Thank you for your review. So sorry we haven't responded sooner. Hope to see you back again.

10/10 Excellent

perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place at great price
super clean and in great location. wonderful folks providing great service
Stayed 4 nights in Dec 2023

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kelly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and functional. The decor is dated but if you’re traveling on a budget and just need a clean room and a good nights sleep this is it
Stayed 1 night in Dec 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Margie T. Front Office Manager on 5 Dec 2023
Thank you so much for staying with us! Hope to see you again soon!!

8/10 Good

Lucinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the rooms were clean!
Stayed 1 night in Dec 2023
Response from Margie T. Front Office Manager on 5 Dec 2023
Thank you very much for staying here with us! We appreciate it and you!

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very convenient and the staff was very friendly.
Stayed 1 night in Nov 2023
Response from Margie T. Front Office Manager on 21 Nov 2023
Thank you so much for the kind words! We appreciate you and hope to see you again soon!

8/10 Good

Johnson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and convenient to go other attractions.
Stayed 2 nights in Nov 2023
Response from Margie T. Front Office Manager on 20 Nov 2023
Thank you so much for staying with us! We appreciate you and hope to see you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Margie T. Front Office Manager on 20 Nov 2023
Thank you so much for the wonderful review! We are so glad you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Margie T. Front Office Manager on 13 Nov 2023
Thank you so much for staying with us! We appreciate you and hope to see you again soon!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! Especially Amy. She went above and beyond to help my daughter and I. So pleasant and courteous. Our room was clean and comfortable. Will definitely return next fall!
Stayed 2 nights in Nov 2023
Response from Margie T. Front Office Manager on 4 Nov 2023
Thank you so much for the kind words, I will make sure all the staff is shown! Come see us again soon!!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and clean. The cafe was amazing!
Stayed 2 nights in Oct 2023
Response from Margie T. Front Office Manager on 31 Oct 2023
Thank you so much! We are so glad you enjoyed your stay with us and Myrtie Mae's! Please, come back anytime!

10/10 Excellent

Dennis, Lincoln

Travelled with partner
Liked: Staff & service
Location is away from a lot of stuff to do. We have a room next to us that had 2 dogs and they bark a lot throughout the night. For the price I really wouldn’t recommend this one & normally any Best Western is usually excellent to stay at.
Stayed 1 night in Oct 2023
Response from Margie T. Front Office Manager on 29 Oct 2023
Thank you for taking the time to send us your review. I am curious to know if you called the desk about the barking dogs. We want everyone staying with us to enjoy their stay. I am sorry that you did not. Please come back and give us another chance to show you a better time.

8/10 Good

Anita

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!! Dirty stairwells and concrete!!!
Stayed 2 nights in Oct 2023
Response from Margie T. Front Office Manager on 29 Oct 2023
Thank you for your review. I will send your comment to maintenance to address. Hope to see you again,

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially enjoyed the restaurant that was on site. Very nice.
Stayed 1 night in Oct 2023
Response from Margie T. Front Office Manager on 26 Oct 2023
Thank you so much for staying with us! We appreciate the kind words, and we hope to see you again soon!

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff!
Stayed 2 nights in Oct 2023
Response from Margie T. Front Office Manager on 26 Oct 2023
Thank you so much for staying with us! We are so glad you enjoyed your stay, and we hope to see you again!

10/10 Excellent

Toni

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about Inn of the Ozarks. Rooms are updated, people are friendly, restaurant is good food and service, property has plenty of amenities, dog friendly. My only recommendation is that there be some receptacles for dog waste bags at the top section of the property (room #100's) I had doggie bags but nowhere to throw them.
Stayed 2 nights in Oct 2023
Response from Margie T. Front Office Manager on 26 Oct 2023
Thank you so much for all the kind words! We appreciate it and you! I will definitely pass along the suggestion about the receptacle, that's a wonderful idea! Thank you again, we hope to see you again soon!

10/10 Excellent

Tara

Travelled with group
Very satisfied with our stay. Was more than we expected. Will definitely stay again.
Stayed 2 nights in Oct 2023
Response from Margie T. Front Office Manager on 29 Oct 2023
Thank you so much for your 5 out of 5 review. See you next trip.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, room comfort
Nice motel
Is was nice. It is an older motel but very serviceable. Wish we had had a cart to take our luggage to the room. The restaurant was great!
Stayed 1 night in Oct 2023
Response from Margie T. Front Office Manager on 23 Oct 2023
Thank you so much for staying with us! We appreciate you and hope to see you again soon! Next time, please ask us for help with luggage! We would love to help you! Thanks again!

10/10 Excellent

roy

Stayed 1 night in Oct 2023
Response from Margie T. Front Office Manager on 23 Oct 2023
Thank you so much for staying with us! Please, come back anytime!

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like the price! Staff very nice.
Stayed 1 night in Oct 2023
Response from Margie T. Front Office Manager on 19 Oct 2023
Thank you for the kind review. I will be sure to pass on your compliment to the staff. Hope to see you back again.

10/10 Excellent

Keatyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The covered parking for motorcycles was convenient and kept our bikes safe and out of the rain
Stayed 2 nights in Jul 2023
Response from Margie T. Front Office Manager on 9 Oct 2023
Thank you so much for staying with us! So glad you were able to take advantage of the motorcycle cages! Please, come back anytime!

6/10 Okay

Alice

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room was tired and needed upgrades
Clerk at check in was friendly. Gave us a quiet location. Room was tired and not very clean. Bed was comfortable. Chair and Ottoman were filthy . Breakfast at Myrtle Mae’s was very good and well priced.
Stayed 3 nights in Sep 2023
Response from Margie T. Front Office Manager on 6 Oct 2023
Thank you for staying with us! I will definitely pass along your comments to help our team make things better for a future stay. Hope to see you again in the future.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the accommodations . Rooms were very clean and well appointed. Staff was very helpful and friendly. I would stay here again and recommend them to others. We also ate at the attached restaurant and found the food to be reasonable priced and very tasty. Staff again was very helpful, friendly and service was excellent.
Stayed 2 nights in Sep 2023
Response from Margie T. Front Office Manager on 6 Oct 2023
Thank you so much for staying with us! We appreciate the kind words, and hope to see you again soon!

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nicely laid out and easy to drive around the buildings. It would have been nice if a comment was offered that there was no breakfast included with the overnight stay at this hotel. There is an on-site restaurant but it is not part of the hotel.
Stayed 1 night in Sep 2023
Response from Margie T. Front Office Manager on 6 Oct 2023
Thank you for staying with us! I apologize that no one mentioned the breakfast situation, but we hope you enjoyed the restaurant! Myrtie's is wonderful! Hope you come back sometime! Thanks again!

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stunk!
The room next to ours had smokers and our room stunk!! Hotel did nothing about it.
Stayed 3 nights in Sep 2023
Response from Nicole on 29 Sept 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and quiet
The room was very clean and neat and spacious. And nice and quiet. The restaurant was wonderful! We at breakfast and it was very tasty. Waitress service was great too!
Stayed 1 night in Sep 2023
Response from Margie T. Front Office Manager on 27 Sept 2023
Thank you so much for staying with us! We appreciate you and hope to see you again soon!

8/10 Good

Altus Keith

Travelled with family
Liked: Cleanliness, staff & service
Dated but clean and beautiful area
Stayed 2 nights in Sep 2023
Response from Margie T. Front Office Manager on 25 Sept 2023
Thank you so much for staying with us! We appreciate you and hope to see you again!

10/10 Excellent

Marci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Sep 2023
Response from Margie T. Front Office Manager on 25 Sept 2023
Thank you so much! Please, come back anytime!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Margie T. Front Office Manager on 25 Sept 2023
We appreciate you and hope to see you again soon!