Search Hotels Near Ethel K. Smith Library, Charlotte

"I recently had the pleasure of staying at the Sonesta in Charlotte, and I must say, it was a fantastic experience! The hotel exceeded my expectations in every way. The staff was incredibly helpful and friendly, always ready to assist with a smile. Their attention to detail made me feel welcome and valued throughout my stay. The amenities were excellent, providing everything I needed for a comfortable and enjoyable visit. From the well-maintained fitness center to the relaxing pool area, I truly appreciated all the thoughtful touches. Overall, my time at the Sonesta was delightful, and I would highly recommend it to anyone looking for a great place to stay in Charlotte. I look forward to returning in the future!"

"Service good"

"This is a great property and I'm looking forward to my next visit sometime next month."

"I’ll start by saying the staff was absolutely phenomenal. In particular Tabitha, who was extremely helpful and did her best to manage our concerns. The breakfast had a good spread (breads, muffins, yogurts, pancakes, waffle maker, sausage, bacon, eggs, potatoes, juices, etc) and well stocked throughout the morning. And the price was absolutely right. But that low price came at a hefty cost of overall hotel condition. It is in desperate need of a major overhaul. Not just the drab browns and old carpet, but the condition of the furniture, the stairs, the ice maker, the overall property itself. It’s just old and it shows. But the worst factor was the smell. Our first room smelled really musty/wet and we considered complaining, but then we found that the refrigerator didn’t work. We need that for toddler’s milk. So we asked to switch which the staff helped accommodate. But the second room smelled even worst (I’d say smelly feet) and based on the smell down the hallway every room was going to smell the same. So we opted to keep the first room, worked with the staff to get the fridge operating (again, thank you, Tabitha, for all your help!) and literally bought a can of febreeze and bombed the room. It helped, even if a placebo effect. Overall I wished I had spent a little more. If you’re passing through and need a place to crash and want a good breakfast, it’ll pass. If it’s part of a vacation, look elsewhere. "

"C"

"The breakfast was dirty when we arrived at 1pm. The stag at the desk was not warm and inviting. But the manager was good. When we return from being out the front desk staff was on their phone an did joe say hello A"

"Enjoy the stay breakfast was good "

"Arrived at 1:15pm and was told my room was ready but to get in it I would have to pay $75, which I did not do. When we finally got in the room, we immediately noticed bugs crawling all over the bathroom floor. The toilet seat was loosely sitting on the toilet so I know the toilet wasn't cleaned. That is so unsafe. We were only in the room for a couple minutes and left for a concert. We got back to the room around midnight which is when we found out the beds were full of bugs too. We finally couldn't take the nastiness anymore so we left at 4:30am to head home. I called the front desk lady and she said she would have the manager call me, which never happened. I will never stay at a Doubletree again!"

"10/10 would recommend to anyone !!!"