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Reviews of Premier Splendid Inn Pinetown

3 out of 5
Premier Splendid Inn Pinetown
65 Kings Road, Pinetown, KwaZulu-Natal

Reviews

8.0

Very good

Rating 10 - Excellent. 43 out of 114 reviews" "
Rating 8 - Good. 45 out of 114 reviews" "
Rating 6 - Okay. 14 out of 114 reviews" "
Rating 4 - Poor. 7 out of 114 reviews" "
Rating 2 - Terrible. 5 out of 114 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lebogang

Stayed 1 night in Sep 2023
Response from Ettalize on 28 Sept 2023
Good morning, We tried to contact you to enquiry about what we could do to improve - unfortunately there was not answer.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ettalize on 29 Aug 2023
Thank you for the rating

8/10 Good

Sifiso

Stayed 1 night in Mar 2023
Response from Ettalize on 7 Nov 2023
Thank you for the rating

10/10 Excellent

Varaidzo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and clean
Stayed 1 night in Feb 2023
Response from Team Pinetown on 22 Mar 2023
thank you for the rating

10/10 Excellent

Zweli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Team Pinetown on 22 Mar 2023
thank you for the rating

2/10 Terrible

christopher r

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Ettalize on 7 Nov 2023
2 out of 10? Please accept my apology for dropping the ball

10/10 Excellent

Vunani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Splendid Inn Pinetown on 20 Jan 2022
Thank you for staying with us and for the fantastic review

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to stay again
well located hotel for P:inetown, helpful and attentive staff. Minor issues, sorted quickly and professionally
Stayed 1 night in Nov 2021
Response from Splendid Inn Pinetown on 23 Nov 2021
Thank you for taking the time to give positive feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money. The place is safe and clean.
Stayed 1 night in Nov 2021
Response from Splendid Inn Pinetown on 16 Nov 2021
Thank you. We appreciate the good feedback .

10/10 Excellent

Zama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Ettalize on 7 Nov 2023
Love 10/10

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lady at reception couldn't find our booking
Stayed 1 night in Jun 2021
Response from Ettalize on 7 Nov 2023
Thank you for the rating

8/10 Good

Vunani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Ettalize on 7 Nov 2023
Thank you for the rating

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, staff & service
Even though I had my confirmation of booking the Hotel said they had no booking for us. Fortunately they had a room available. However tea, coffee, towels etc only set up for 1. Everytime we needed something we had to walk to reception as the phone did not work. The aircon is so loud u cannot hear the tv. Apparently they r all the same. Having said all of this the Staff are amazing and somehow make u want to go back.
Stayed 2 nights in Dec 2020
Response from Splendid Inn Pinetown on 3 Jan 2021
Thank you for taking the time to give us feedback. I will advise the maintenance and housekeeping team regarding the issue and get it resolved. Stay Safe

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020
Response from Splendid Inn Pinetown on 3 Jan 2021
Thank you for your positive feedback

10/10 Excellent

ALLAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Ettalize on 7 Nov 2023
We love 10/10 - Thank you

8/10 Good

Bezuidenhout

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2020
Response from Ettalize on 7 Nov 2023
Thank you for the rating

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from SI Pinetown Team on 12 Feb 2020
Thank you for the rating

10/10 Excellent

Bongani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ettalize on 7 Nov 2023
Thank you for the 10/10

10/10 Excellent

Zenande

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid splendi stay
We enjoyed our stay. The service was excellent. Kindly indicate the check in time.
Stayed 1 night in Oct 2019
Response from Ettalize on 7 Nov 2023
Thank you - we love 10/10

6/10 Okay

Chandru

Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from Splendid Inn Pinetown on 21 Oct 2019
Thank you for your review

8/10 Good

Ntobeko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Ettalize on 7 Nov 2023
Thank you for the rating

10/10 Excellent

Khulekani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Ettalize on 29 Jan 2019
Dear Guest, Thank you for the great rating, we are glad that you enjoyed your stay with us.

10/10 Excellent

ziningi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
it was amazing, very well located, next to supermarket. The staff are very professional and friendly.
Stayed 1 night in Jan 2019
Response from Ettalize on 29 Jan 2019
Thank you for your positive review about your experience at Splendid Inn Pinetown. We are delighted that you enjoyed your stay.

10/10 Excellent

Temba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Ettalize on 27 Dec 2018
Thank you for the positive feedback, I am happy you enjoyed your stay at the Splendid Inn Pinetown.

6/10 Okay

Verified traveller

Mixed bag
2 out of 4 people had a good stay but the other two had issues with hot water and very noisy airconditioners.
Stayed 1 night in Dec 2018
Response from Ettalize on 27 Dec 2018
Thank you for the feedback - We will look into the hot water issue and I am very happy to advise that we will start to replace our air conditioners in due course

8/10 Good

LUCKY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
It was very good friendly staff very clean and good food
Stayed 1 night in Oct 2018
Response from Ettalize on 27 Dec 2018
Thank you for the feedback - it is Lovely to receive positive feedback from happy guests.

8/10 Good

Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Ettalize on 29 Jan 2019
Thank you for your positive score. We are delighted that you found all in order

6/10 Okay

Yoliswa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was awesome but I was intimidated on Saturday when we were naked in the room then boom a lady that was cleaning before without knocking was so angry...
Response from Ettalize on 31 Jan 2019
Please accept my deepest regrets for the challenges experienced, I have taken cognizance of your comments and we will rectify this as a matter of urgency.

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ettalize on 29 Jan 2019
Thank you for taking the time to rate your stay

8/10 Good

Mandlenkosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was what we expected
Stayed 3 nights in Dec 2017
Response from Ettalize on 29 Jan 2019
Thank you for the rating

10/10 Excellent

Sherence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
remarkable
It was peaceful, remarkable and fantastic
Response from Ettalize on 29 Jan 2019
Thank you for this affirmation that we are indeed meeting the high expectations of our most valued guests.

10/10 Excellent

classy joint, quality of service at an affordable rate, durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfection at its best
this are the words coming of my wife's mouth and not mine "honey youve done for me since we got married but booking this hotel id say you really delivered, this is remarkable, marvellous" when we get im going to recommend this to my colleagues, family and friends and september girls outing is going to be held here. this place is good for everyone, couples, family and friends and even a community group. looking for classy hotel at an affordable rateand quality of service. this is place for you.
Stayed 10 nights in Dec 2017
Response from Ettalize on 29 Jan 2019
Thank you for this affirmation that we are indeed meeting the high expectations of our most valued guests.

10/10 Excellent

Thamsanqa Lovely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Dec 2017
Response from Ettalize on 29 Jan 2019
I am delighted that you did in fact enjoy your stay at Splendid Inn Pinetown and that you found our offerings and service levels satisfactory.

4/10 Poor

Chandru

Disliked: Cleanliness, property conditions & facilities, room comfort
Pinetown Disappointment
Very disappointing. Not what I was expecting. Very run down and need of a major uplift. Terrible wifi.
Stayed 1 night in Oct 2017

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from Ettalize on 29 Jan 2019
Thank you for the great rating - I am delighted that you enjoyed your stay with us.

8/10 Good

ray, Connecticut,USA

Liked: Cleanliness, staff & service, property conditions & facilities
Close mall and is in a busy area
Hotel is very excellent,but they need to train the housekeepers to tone it down when doing thier job in the morning. (Very loud)and also try to tell customers as well
Stayed 7 nights in Sep 2017

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Ettalize on 29 Jan 2019
Thank you for this great 10/10 rating

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
Happy
No complaints.
Stayed 1 night in Jul 2017
Response from Ettalize on 29 Jan 2019
Thank you taking the time to rate your stay

10/10 Excellent

Thulani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the service was exceptional
it was really amazing to stay at Premier Hotel
Stayed 3 nights in Jul 2017
Response from Ettalize on 29 Jan 2019
Thank you for this affirmation that we are indeed meeting the high expectations of our most valued guests.

10/10 Excellent

kavan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Response from Ettalize on 29 Jan 2019
Thank you for the great review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a nice and convenient neighbourhood.
Besides the absence of the wifi, I liked my stay at this hotel. It is actually my second stay there. It is centrally located, closer to the highway and eatery places.
Stayed 3 nights in Jun 2017

10/10 Excellent

Ntando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Its was good and everything was good
Response from Ettalize on 29 Jan 2019
I am very happy you enjoyed your stay

10/10 Excellent

Seth Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ettalize on 29 Jan 2019
Thank you for the great 10/10 rating

10/10 Excellent

Rajaram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to Stay in The Premier hotel, Pinetown
The hotel was very neat and tidy with good Hospitality. Great clean rooms. Clean sheets, comfortable bed. The maid service was great. Quiet, Convenient location next to many different places to go to dinner or just get something fast. Overall it was a great stay with in my price...
Response from Ettalize on 29 Jan 2019
Thank you for this affirmation that we are indeed meeting the high expectations of our most valued guests.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ettalize on 29 Jan 2019
Please accept my deepest regrets for the challenges you experienced. I would appreciate it if you could please give me some suggestions on how we can improve.

10/10 Excellent

Mandla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Additional pillows would have come handy. All else is fine

4/10 Poor

Yushan

Disliked: Cleanliness
Wet carpets that created a stench. Moved to another room, and the tv could not be fixed. Definitely not enough parking.

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely well and comforting environment
Its good for relaxation, quiet and value for money

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Dec 2016
Thank you for this affirmation that we are indeed meeting the high expectations of our most valued guests.