Arrived with my my girllfriend a bit early (around 1:30 pm) knowing that the room might not be ready yet. Room was not ready and we were offered something to drink and asked to wait until 3 pm. The lady from the front desk said she will call me when the room is ready. 3:05 pm noone called us so I walked up to the desk and asked whether the room is ready. The answer was 'not yet ..I am sorry...please wait..." I asked how long? They called the housekeeping and said about 30 min. I asked if we can change and go to the pool, they offered the spa to change (it was fine). They said they will call us when the room is ready. At 5:20 pm I had a call from the hotel which means that the room was not ready until then or they forgot to call earlier. We did not care too much as we were at the pool anyway but it was kind of a low point that the room was not ready until 5;20 pm even though the check in is at 3pm. We travlled from Malaga and would be much more comfortable to change in the room vs. the spa with our suitcases. Many people had a Trainee tag on their uniforms. At check-out we were asked about our experience, I shared the story...nice man from the front desk gave us a little wooden sculpture as a gift (apology) which was a nice touch but until check-out noone really cared /asked about our experience and no apologies for poor experience at arrival. They knew we were waiting from 1;30 pm so when the room was not ready at 3pm they should have come to us & apologize.
The hotel is extremely child friendly and staff were keen to help and polite, understanding the need not to intrude. On occasions there were not enough staff but the resort was busy.
Its location was wonderful for a family break. The buffet food was varied and of a good quality. All suitable for a family holiday.
An amazing hotel, had read reviews before we went and thought only good ones got published but after being there it's because everything was good. One bed apartments offer excellent accommodation choice
Traveller from london
Linked to airportFuerte Estepona Hotel Suites SPA its a luxury hotel located on first beach line, 10 minutes from the centre …More
My wife and I had 3 nights at this extremely pleasant hotel and will come back in a heart beat. Everyone, was very friendly from the time we walked in to check out, an extremely pleasant overall experience - thank you to your hotel and all the staff.
The hotel is very good for relaxing and golf playing if am going there again will book in same hotel the rooms are large and feels good like you in one bed flat nice large terrace too views are very good loved it so much
R. Mountassir from United Kingdom
Hotel situated on a hill. The hotel is located in the priviledged area of El Paraíso, an idylic place between Marbella y …More
The hotel is isolated so we had to keep getting taxi's to nearby restaurants. The hotel, pool area and bars are good and the staff are very friendly. I think the hotel is more of a family hotel because there's lots going on all day to entertain the children.
Estepona is often mentioned in the same breath as its glitzy neighbour, Marbella, but is much less developed—and less expensive. Alongside the new hotels and modern marina, it retains a characterful Old Town with steep, cobbled streets and tapas bars. Its beaches are among the best on this stretch of coast, including a (legal) nudist beach. There is a good golf course here and Selwo Safari Park is very close by. By night it is relatively quiet.
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