Aerial view

Reviews of H10 Estepona Palace

4 out of 5
H10 Estepona Palace
Avda del Carmen, 99 Playa de Guadalobon, Estepona, Malaga

Reviews

8.2

Very good

Rating 10 - Excellent. 234 out of 640 reviews" "
Rating 8 - Good. 274 out of 640 reviews" "
Rating 6 - Okay. 74 out of 640 reviews" "
Rating 4 - Poor. 43 out of 640 reviews" "
Rating 2 - Terrible. 15 out of 640 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from RRPP on 21 Mar 2024
Dear Craig,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to see that you like our facilities and enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Excellent

Alberto, Aventura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time in the area, amazing infrastructure close to the highway. In summer probably is something close to the paradise.
Stayed 2 nights in Jan 2024
Response from RRPP on 28 Jan 2024
Dear Alberto,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you like the location of our hotel, with easy access to explore the area in all directions, and that you enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

4/10 Poor

ROBERTA, Bainsville

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Dated property. Rooms had no coffee machine, would have to rent for 18€a day if wanted. To use an iron or steamer you had to pay a deposit. At the restaurant they charge you for a glass of water. Dinner only option is a less than mediocre buffet. Lunch was sit down and fairly good. There is absolutely nothing around the hotel so to get any good food you need a car or to use taxi.
Stayed 4 nights in Oct 2023
Response from RRPP on 22 Oct 2023
Dear Roberta,Thank you for choosing to stay with us and for taking time to share your opinion and for rating us.We sincerely regret that your short break did not live up to your expectations, despite us making sure that your request for a double bed was met.A coffee machine is included in Privilege rooms, Junior Suites and Ocean Junior Suites. In all other room categories this is an optional extra, currently available for 10 per day with daily replenishment. We do not have irons. We offer either an ironing service or indeed a steamer, which can be collected at reception against a deposit, which is returned in full when the steamer is returned.Water is available in the restaurant only in bottles, it is not sold by the glass. You may also get water free of charge from the dispensers in Thalassa Restaurant (08:30-19:00) or in the lobby bar (0:00-24:00). Furthermore, our H10 members will find fruit and water in their room upon arrival. Our buffet restaurant Alborán is open every day for breakfast, lunch and dinner. Alternatively at lunch time there is also the a la carte restaurant Thalassa by the pool and twice a week we offer special dinners with table service in the Thalassa restaurant. These special dinners have to be reserved with our customer service. Our hotel is located on the beachfront, with direct access to the pebble beach as well as to a stretch of beach side promenade. We are about 1.5km from the port of Estepona with its bars and restaurants and 2.5km from the old town. There is a public bus that leaves 150m from the hotel every 40 minutes and stops at in the port as well as in the old town amongst other stops. Alternatively our guests may rent bikes at our reception, where we will also be happy to call you a taxi.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope that you will give us another opportunity in the future.With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Really enjoyed my stay at this hotel. Food good. Great facilities. Really friendly and helpful staff
Stayed 3 nights in Oct 2023
Response from RRPP on 13 Oct 2023
Dear Joanne,Thank you for choosing to stay with us and for taking time to share your experience and for rating us.We are thrilled to hear that you like our hotel and facilities, enjoyed the food as well as the service provided by our friendly and helpful staff, and overall had a lovely holiday.Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

4/10 Poor

JOHN

Not worth the money.
Hotel is old and tatty, no complimentary water in room. No iron, only steamers that you can use. Basically they want to force you to use the ironing service which is expensive. Certainly not a good four star hotel. More like 3 star plus. Paid over the odds for this hotel in October. Won’t be coming back.
Stayed 2 nights in Oct 2023
Response from RRPP on 8 Oct 2023
Dear John, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We very much regret that your stay did not meet your expectations and take this opportunity to clarify.Complimentary water in the room is a service delivered in Ocean Junior Suites, Junior Suite and Superior Privilege rooms. Members of the H10 Club will find fruit and water in their room upon arrival. Becoming a member is free of charge. You will find designated machines, which dispense cold water, room temperature water and sparkling water, free of charge. If you require a refillable water bottles, this may be purchased in our Lobby bar and Thalassa restaurant and then refilled as often as you like, as mentioned, free of charge.Professional laundry, including ironing, is an extra service that we offer to our customers at a charge. Alternatively a free steamer can be requested at the reception against deposit for a quick revision. Please know that it has been a pleasure to have you with us. We thank you for your visit and we hope that you will give us another opportunity in the future.With kind regards on behalf of the whole H10 Estepona Palace team.

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from RRPP on 8 Oct 2023
Dear Emily,Thank you for choosing to stay with us and for taking time to rate us.It has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

David

Stayed 6 nights in Sep 2023
Response from RRPP on 16 Oct 2023
Apreciado David,Gracias por elegirnos para su estancia y por tomarse el tiempo para evaluarnos.Nos alegra mucho saber que ha disfrutado de una agradable estancia en nuestro hotel.Sepa que ha sido un placer tenerle con nosotros y estaremos encantados de recibirle nuevamente pronto.Le saludamos todo el equipo H10 Estepona Palace.

8/10 Good

Patricia

Liked: Staff & service
The hotel is on the water and it has easy access also to AU7. Breakfast is excellent and I highly recommend taking this option as there is no coffee maker in the room. I was surprised that they charged me for using the safe box. This is a 4star hotel and you would expect that it be included in the price. Parking was €15 a day and there were some empty spots to park outside. However, the street is super narrow.
Stayed 11 nights in Sep 2023
Response from RRPP on 26 Sept 2023
Dear Patricia,Thank you for choosing to stay with us and for taking time to share your experience and to rate us.We are glad to know that you enjoyed the location of the hotel as well as the breakfast buffet, always included with the stay. We take this opportunity to inform you that in Privilege rooms, Ocean Suites and Junior Suites, the Nespresso machine is included, as is the safe, bathrobe, slippers, sunbed on the terrace and other amenities. Nevertheless, we thank you for your comments, as they help us improve.We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jul 2023
Response from RRPP on 5 Sept 2023
Dear Aleksandar,Thank you for choosing to stay with us and for taking time to rate us.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
A complete train wreck
Where to start? About $400/night in little Estepona, certainly not Marbella. We arrived in room, no coffee maker, no water…ok, can live with that. But theft-proof fifty cent hangers?!? Painted shrubs? Ca. 1975 scratched-up furniture? No. Also, in fifty years of world travel, I’ve never seen a daily charge for the use of the room safe! Wife went on terrace to relax and closed door behind her and was LOCKED OUT! If she had no phone, she would have had to scream for help. Just imagine. Hotel’s entry driveway choked with cars and we were trapped behind these selfish slobs for 20 minutes. Management response? “Family checking in - no problem, senor.” No bellman, no one controlling this parking disaster. Food was just ok, buffet style, corporate cafe ambience. Ugggh. When we tried to eat in the separate table-served dining room, we were very, very rudely told “NO TABLES!” Same surly attitude from most of the staff. Tried to get a bucket of ice at the bar to chill a bottle wine: “NO BUCKET!” Only a plastic glass of ice at a time! And though I love children, organized kids’ activities go on at all hours, even dinner, at ear-splitting volume. An absolutely hopeless hotel not worth $200/night. Entire staff and management should be summarily fired and the hotel sold to someone who knows what they’re doing. Please! Meantime, pay whatever you have to but DON’T stay at this disaster
Stayed 3 nights in Aug 2023
Response from RRPP on 31 Aug 2023
Dear Anonymous,Thank you for choosing to stay with us and for taking time to write your review.We sincerely regret that neither your refurbished room nor your recently painted balcony were to your liking and that your stay in general did not meet your expectations.It has been a pleasure to have you with us and we thank you for your visit. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
H10 Estepona Summer Holidays
This is a great hotel in a fantastic location. It is a 20 min walk to the Marina and a 40 min walk to the centre of Estepona & Taxis were easily got through reception and cost ~€7 to get into town. The all-inclusive drinks selection was top class- we loved that we there was a gluten free beer included in this selection. The room was lovely, bed was very comfortable and the water pressure in the shower was fantastic- it was an over bath shower but that was fine for us. Others have mentioned the sun lounger situation, Yes, people go down early and pick their spots, but there are always plenty of beds for everyone. The pool attendants bring more out as they are required. There is also the option of using the beds on the beach which was only a few meters away. Having a water dispenser and encouraging people to use re-fillable water bottles & also giving re-usable plastic beakers for poolside drinks rather than disposable cups/glasses were great example of the Hotels "Green" initiatives. Some areas for improvement- The pool bar was chaotic at times. While everyone was working very hard (shout out to Alejandro) you always had to wait an extremely long time to get served for food or drink. The buffet restaurant had a great selection but no allergens identified. They were more than happy to walk us through the Gluten free oevery meal (Thanks Mabel) & the options were plentiful once pointed out. For breakfast there really should be a selection of Gluten free items available to choose
Stayed 14 nights in Jul 2023
Response from RRPP on 13 Aug 2023
Dear Peter,Thank you for choosing to stay with us and for taking time to rate us. We are very happy to hear that you enjoyed a wonderful holiday with us, appreciating our “Stay Green” Initiatives and the also the all-inclusive drinks selection. We have also attentively read your constructive criticism, thank you for this and will keep working on improvement. Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service
The hotel was beautiful looking, like a sand castle. Our room was spacious, very large for a hotel room with a nice balcony. The breakfast buffet was very nice, however the food options the rest of the day were very limited and disappointing. The food in town however was amazing, definitely go into town, not the harbor restaurants. Parking was terrible, dirt lot across the street with not enough space to fit the cars. The worst part was the beach. The "sand" was more like gravel and could not be walked on. The first 5 week of the ocean was all rocks. One you got out in the water, there was sand, but get there requires good water shoes. Water was also colder than I expected. I was also shocked to see topless women at the hotel only beach. Not a good place for kids.
Stayed 3 nights in Jul 2023
Response from RRPP on 21 Jul 2023
Dear Kelly,Thank you for choosing to stay with us and for taking time to rate us. We are glad to hear that you like our hotel in general as well as your spacious room with the nice balcony and appreciated the breakfast buffet. Free parking spaces are available in front and in the vicinity of the hotel. Alternatively we offer parking spaces in our underground car park with video surveillance for a daily fee.The pebble beach is public and in its natural state, as are all beaches in Spain, and unfortunately we have no authority over this so we are not allowed to modify its natural morphology. If you are looking for a sandy beach, you will find it just 600m from our hotel in the so-called “Playa del Cristo”.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Lucy

Stayed 1 night in Jul 2023
Response from RRPP on 18 Jul 2023
Dear Lucy,Thank you for choosing to stay with us and for taking time to rate us. We are thrilled to see that you had such a positive stay. Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was was lovely. Our room was very clean and comfortable with a great view of the sea.
Stayed 6 nights in Jul 2023
Response from RRPP on 18 Jul 2023
Dear Guest,Thank you for choosing to stay with us again, for taking time to share your experience and for rating us. We are thrilled to know that you like our facilities and that you enjoyed a comfortable stay.Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

lynda

Disliked: Cleanliness, property conditions & facilities, room comfort
3 nights in estapona
No aircon as centrally controlled so it was very hot and stuffy overnight! To get to the restaurant you had to go down 3 flights of stairs no lift? Cleaning could be improved.
Stayed 3 nights in Apr 2023
Response from RRPP on 12 Apr 2023
Dear Guest,Thank you for choosing to stay with us and for taking time tp share your experience and to rate us.We regret that you did not contact our lovely reception or customer service staff where we could have explained that 3 out of the 5 elevators stop on level 1, the level of the restaurant and pools. Two of them are right next to reception. So no need to walk the stairs if you don’t want to. The day time temperatures have been unusually high for this time of year and we regret any discomfort, despite that at night they still dropped to 12 to 14ºC. Nevertheless we are pleased to say that, now that the temperatures seem to get more stable, the system is being switched over to cooling. We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some refurbishment works going on but they did their best to keep noise to a minimum and there was generally no mess. Staff were very friendly and helpful.
Response from RRPP on 14 Jan 2023
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you have enjoyed the stay with us and that you appreciate that the improvements we undertake at the hotel are planned with care and attention towards our guests. We are also glad that you have felt welcome by our staff.We thank you very much for your visit and would be delighted to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from RRPP on 24 Oct 2022
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are very happy to know that you had such a wonderful stay an that you thoroughly enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Brett

Stayed 6 nights in Oct 2022

10/10 Excellent

Coleen

Stayed 1 night in Oct 2022

2/10 Terrible

Abraam

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel facilities are very nice with a lovely pool open on the beach! Serving really nice cocktails. The staff on the other hand let the whole thing down from the get go, from the miserable reception staff, to the rude waiters and bartenders. Would AVOID at all costs as it made the holiday miserable. Not a 4* hotel don't even have a kettle in the room and you also have to pay for the safe. All inclusive and won't even give water after the bar closes.
Stayed 6 nights in Sep 2022
Response from RRPP on 1 Oct 2022
Dear guest,Given your unreasonable behaviour at our hotel, including a fight between yourselves causing the complaint of various other guests, the breakage of a TV, blood all over the place, the necessity of the emergency services, ambulance and police to be called, all of which our staff dealt with in a professional manner despite being threatened aggressively by members of your party, facts we can prove due to video surveillance, we are somewhat surprised about your description of our staff. It is not often we invite a guest to leave the hotel, but there are behaviours we will not tolerate. We wish you well. With kind regards from the staff and the management of the H10 Estepona Palace

8/10 Good

Mikael

Stayed 2 nights in Sep 2022
Response from Customer Service on 28 Sept 2022
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are glad to know that you thoroughly enjoyed your stay and would like you to know that it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain,with kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from Customer Service on 5 Sept 2022
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you thoroughly enjoyed your stay and would like you to know that it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain,with kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Moses David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A good hotel
The room was spacious and comfortable. The food in the restaurant was fresh and varied. My only gripe would be the pool area. There was very little place available for such a large hotel and the limited space was taken up by guests reserving sunbeds with towels from very early in the morning and then not appearing. Maybe a bit more control exercised by the staff would lead to a fairer system. Speaking of towels, you could only change wet pool towels for one hour in the morning and one hour in the afternoon and only once per day. A few more hours and more than one change would be good. The hotel in general was good and clean but the carpets in the corridor could to with a change or removed all together as they were showing signs of wear and badly stained on some places. The staff was good and attentive. I would like to single out one particular member of staff who was absolutely wonderful. If the hotel management reads this, I would like to commend Irene from the waiting staff. She is an absolute gem. She is professional, courteous, kind and extremely friendly and she really made our stay special. Well done Irene!!!
Stayed 3 nights in Aug 2022
Response from RRPP on 30 Aug 2022
Dear Guest,Thank you for choosing to stay with us, for taking time to share your experience and for rating us.We are very glad to hear that you liked your room and enjoyed the food, in particular with the service of Irene and her colleagues. The carpets were replaced not that long ago, but we hear what you are saying and will keep this in mind in order to maintain our property.Regarding the issue of sun loungers, we inform you that we have already tried many solutions, none of which have had any effect. The hotel's position in this regard is clear that reserving sun loungers is not allowed, and we let our guests know this, although their behaviour is beyond our control. If you cannot find a sun bed, all you have to do is contact our pool staff who will be happy to find a possible solution for you.We thank you very much for letting us know which points you feel need to be looked into and have taken note.Please know that for us it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 5 nights in Aug 2022
Response from RRPP on 16 Aug 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We regret if your stay did not quite meet with your expectations and would like you to know that for us it has been a pleasure to have you with us and we hope to be able to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely room, beautiful views from the hotel. The outdoor pool was great but I like a swim before breakfast and the pool did not open until 10am. The breakfast was fantastic. We enjoyed the live entertainment.
Stayed 2 nights in Jul 2022
Response from RRPP on 19 Jul 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are very happy that you appreciated your lovely room as well as the spectacular views of the Mediterranean and that you enjoyed the breakfast as well as the entertainment. The outdoor pool is currently open from 10:00 to 20:00. Nevertheless we thank you very much for your feedback which we greatly appreciate and which we will take into consideration. Please know that for us it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel, lots of fun and good food
Stayed 6 nights in Jun 2022
Response from RRPP on 8 Jul 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are absolutely thrilled to know that you had lots of fun and good food and that overall you enjoyed an amazing stay. Please know that for us it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from RRPP on 3 Jul 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are thrilled to know that you thoroughly enjoyed your stay and would like you to know that for us it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain, with kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Angela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from RRPP on 3 Jul 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are thrilled to know that you had such a wonderful stay and would like you to know that for us it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain, with kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, lovely views of the Mediterranean. Food was excellent with plenty of choices. Staff very friendly and helpful with requests. Two employees in charge of entertainment, Victor and Aurelio, did a fabulous job with both the kids and adults. Property is a little far from Malaga but worth the visit.
Stayed 7 nights in May 2022
Response from RRPP on 11 Jun 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are absolutely thrilled to know that you like our hotel and enjoyed the food as well as the lovely views of the Mediterranean. Our hotel is located on the edge of Estepona, about 85km from Malaga. In case you wish to stay closer to Malaga we inform you that this year H10 has opened the H10 Croma Málaga**** in the city of Malaga itself. It has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

6/10 Okay

Jasvir

Stayed 3 nights in May 2022

6/10 Okay

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed in H10 Hotels before and this one really lets the Hotel chain down. The hotel is very dated and isn't managed properly. General reception areas were dirty including the buffet room. Breakfast was chaotic and not at all organised. Food tasted horrible with cheap ingredients, coffee was undrinkable. Staff looked miserable probably because people complaining constantly. Asked for money for extras that you would expect to be included room safe, beach towels. Very poor! I wouldn't stay again and has put me off staying in any future H10 Hotels.
Stayed 4 nights in May 2022
Response from RRPP on 12 May 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We regret that your stay did not meet with your expectations. The safe is included in Privilege rooms, Junior Suites and Ocean Suites, along with another series of benefits. The money for the towels is a deposit, for which our guests get a receipt. Once they return the towels, the deposit is returned in full. In order to have the safe as well as bathrobe and slippers, coffee machine, courtesy minibar, etc. included, you might want to try one of our boutique hotels, where these are standard in all rooms, or book a Privilege room in any of our other hotels. Please know that for us it has been a pleasure to have you with us and would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

6/10 Okay

Pete

Liked: Cleanliness, staff & service
Some great aspects about the hotel, pool area, lobby, spa, staff
Stayed 4 nights in Apr 2022
Response from RRPP on 6 May 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are glad to know that you value our friendly staff so positively and that you appreciated the pool area, the lobby as well as the spa. Please know that for us it has been a pleasure to have you with us and would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Cynthia, Plover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pools and beachfront and the walking paths along the sea as well as everything already mentioned. I also enjoyed having a terrace.
Stayed 18 nights in Apr 2022
Response from RRPP on 4 May 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are thrilled to know that you had an excellent stay and enjoyed walking along the beach as well as the lovely views of the Mediterranean. Please know that for us it has been a pleasure to have you with us and would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice Hotel with beachfront location
Nice hotel - with great beachfront location. Was ideal for a golfing trip although hotel could benefit from minor updating. Would certainly stay again
Stayed 4 nights in Apr 2022
Response from RRPP on 26 Apr 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are delighted to hear that you like our hotel with its beachfront location, and found it practical as a base to reach the many golf courses of the area. Please know that for us it has been a pleasure to have you with us and would be very happy to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Good stay.
Hotel is fine but perhaps beginning to show its age in parts. Staff were on the whole friendly and efficient. Great position and pleasant pool area though beach would need some work to make it usable, strange for a hotel whose beach front location should be a key selling point.
Stayed 4 nights in Apr 2022
Response from RRPP on 26 Apr 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are very glad to hear that overall you had a good stay and that you found our staff to be friendly and efficient. We regret that the public beach does not meet your expectations, but it is a natural environment that the authorities do not allow us to modify. If you want a sandier beach, you will find it just 600m from our hotel in the so-called “Playa del Cristo”. Please know that for us it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

xiomara, miami

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent breakfast
Stayed 1 night in Apr 2022
Response from RRPP on 5 Apr 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are delighted that you enjoyed a wonderful stay, including an excellent breakfast. Please know that for us it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Martha, North Bergen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and big
Stayed 1 night in Apr 2022
Response from RRPP on 4 Apr 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are thrilled that you had such a fabulous stay. Please know that for us it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Would not stay again
Basic room with no double bed. We asked to change but any change was an extra 20euro per night. On day two construction started on the floir above our room and after complaining we were moved. I would not stay here again staff were not very nice and every request was an extra fee.
Stayed 5 nights in Mar 2022
Response from RRPP on 12 Mar 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience of your stay and for rating us. Our hotel has rooms with twin beds and others with double beds. We do aim to fulfil requests, but this largely depends on occupancy and is not always possible. Also, when various requests are involved, such as type of bed, shower or bathtub, lower, middle or upper floors, etc. sometimes one request has to give way in order to fulfil the other. The change available at the time, which was meeting with your request, was for a higher category room, which does come with a supplement. Your reservation was for a standard room and we regret that this did not meet up with your expectations. Our standard rooms are the basic rooms, which hence come with the basics. Higher category rooms such as Privilege rooms, Ocean Suites and Junior Suites all have such things as sea views, safe, bathrobe, slippers, coffee machines etc. included. Please know that it has been a pleasure to have you with us and, given the opportunity, we would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff friendly and helpful. Excellent spacious room with a lovely terrace. Excellent food buffet style Well kept grounds and pool area
Stayed 28 nights in Feb 2022
Response from RRPP on 7 Mar 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are very happy that you liked your spacious room, that you enjoyed the food in our buffet restaurant Alborán. And that overall you had an excellent stay. Please know that it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from RRPP on 19 Feb 2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We are very happy to know that you had a very enjoyable stay and would like you to know that for us it has been a pleasure to have you with us. In the hope to be able to welcome you again soon, we remain with kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Jane

Stayed 1 night in Jan 2022
Response from RRPP on 24 Jan 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to rate us. Please know that it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space and location of the hotel , perfect. All up together with restrictions on going in the world..
Stayed 4 nights in Jan 2022
Response from RRPP on 21 Jan 2022
Dear Guest, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We are very happy to know that you had a wonderful stay, despite the current restrictions and would like you to know that for us it has been a pleasure to have you with us. We hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

denise

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
we stayed overnight as were we were attending the Andalusian masters at Valdarrama. we chose the hotel for location. Only thing not perfect in the room was lack of electric sockets and the plug for the bidet was too big so the bidet could not fill up with water- also no bidet towel we enjoyed breakfast and we slept well
Stayed 1 night in Oct 2021
Response from RRPP on 18 Oct 2021
Dear Guest, Thank you for choosing us for your stay, for taking time to rate us. We are very happy to see that you slept well and enjoyed breakfast during your recent visit to the Andalusian masters at Valderrama. Please accept our apology for the missing bidet towels. It would have been great if you had told us about them as this would have been sorted very quickly. The same goes for the plug of the bidet. Regarding the sockets, we have taken note of your opinion and thank you for letting us know. We will keep this in mind during future renovations. We thank you very much for your visit and we hope to be able to welcome you again upon you next visit to this area. Until then, please stay safe! With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Rita

Stayed 2 nights in Sep 2021
Response from RRPP on 8 Oct 2021
Dear Guest, Thank you for choosing us for your stay, for taking time to rate us. We are very happy to see that you had such a positive experience and thank you for your recommendation. Please know that it has been a pleasure to have you with us and we hope to be able to welcome you again soon. Until then, please stay safe! With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from RRPP on 2 Sept 2021
Dear Guest, Thank you for choosing us for your stay, for taking time to rate us. We are very happy to see that you had such a positive experience and thank you for your recommendation. Please know that it has been a pleasure to have you with us and we hope to be able to welcome you again soon. Until then, please stay safe! With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from RRPP on 25 Jun 2021
Dear Guest, Thank you for choosing us for your stay, for taking time to rate us. We are happy to see that overall you enjoyed your stay and hope to be able to welcome you again soon. Until then, stay safe! With kind regards on behalf of the whole H10 Estepona Palace team.

6/10 Okay

Thomas

Business traveller
Disliked: Staff & service
Opersonligt
Bra läge. Opersonligt. Estepona är underbar stad.
Stayed 2 nights in May 2021
Response from RRPP on 28 May 2021
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are happy to hear that you like the location of our hotel, on the outskirts of the lovely town of Estepona, right by the Mediterranean Sea. On the other hand we are sorry to hear that you found our hotel not to be personal enough. The obligatory mask does not help much either. Hopefully we can all overcome these trying times and will soon be able to look, not just into each other eyes, but the entire face. Please know that it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Excellent

John, Spain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful especially the security staff at the door. The bed room was a little cluttered with furniture, the bench seat at the foot of the bed was totally unnecessary and reduced the space between the desk and it too much, the standard lamp was also too big and again not necessary and there were not enough electric sockets in the room. I would however book this hotel again without hesitation.
Stayed 2 nights in Oct 2020
Response from RRPP on 9 Dec 2020
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are very happy to know that you found our staff to be friendly and helpful and that in general you had a very pleasant stay. Regarding the furnishing of the room we have taken note of you opinion and thank you for your input of which we have taken note and will take it into consideration during future refurbishments. Please know that in those rooms that have recently refurbished there are already additional sockets in the room, adapting ourselves to the ever increasing amount of mobile devices. Nevertheless, if you do need help with anything during your stay, please do let us know. We are always happy to help. It has been a pleasure to have you with us. We thank you for your recommendation and would be delighted to welcome during your next visit to Estepona. With kind regards on behalf of the whole H10 Estepona Palace team.