Ratings based on 54 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
64% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Nice hotel with brilliant staff!

Posted 08-Sep-2016
The hotel was very nice and also did a good breakfast to set us up for the day. The staff were fantastic though, they couldn't be more helpful and as my fiancé was under the weather for our visit this really helped which I was most grateful.
3out of 5
by Jenny from Bedfordshire

Nice hotel, dreadful bed!

Posted 01-Aug-2016 on Hotels
The hotel itself was quite nice and the staff were great. However the bed was probably the worst bed I have stayed in for about 15 years. I could feel the springs in the mattress. Sadly I won't be using this hotel again.
5out of 5
by Jack

This traveller left a rating score only Posted 30-Jul-2016 on Hotels
2out of 5
by gary

Not good

Posted 07-Jun-2016 on Hotels
Beds bad two singles pushed together for double
5out of 5
by A verified traveller

Posted 21-May-2016
Very nice staff, enjoyable stay - shame about all the golfers they all seem to have little man syndrome but that was no fault of the hotel.
5out of 5
by Andrew

This traveller left a rating score only Posted 22-Apr-2016 on Hotels
5out of 5
by Kelly

overall lovely stay

Posted 31-Mar-2016 on Hotels
hotel was nice, food was ok but not outstanding but then again I could've just picked the wrong thing on the menu. The spa was lovely and I would return
3out of 5
by A verified traveller from London

Great for golfers

Posted 15-Mar-2016
Pros: The staff, the spa and the bathrooms
Cons: Sound-proofing
Every member of staff we met, without exception, was utterly charming and went the extra mile for us. The swimming pool, steam room and sauna facilities were excellent. The restaurant and bar were very good. The only let-down was that the walls between rooms and corridors were paper-thin and conversations could be heard clearly, together with hair-dryers, footsteps, etc.
4out of 5
by Mark

This traveller left a rating score only Posted 01-Feb-2016 on Hotels
3out of 5
by A verified traveller from uk

Disappointing

Posted 29-Oct-2015
Location: I understand there is a good pub in Nayland but without a car getting around is tricky.
I spend a lot of time in hotels for work and was hoping for something special. What it has going for it is the setting which is beautiful however guests have limited access because it is a golf course. Only walk is on the road between the hotel and the lodges. I discovered the spa cafe which offered good food at reasonable prices. Service is variable with some outstanding. If you aren't expecting anything special and want to play golf or spend the day in the spa then I can see that it would be pleasing but my experience was disappointing.