Ratings based on 52 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
64% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Nice hotel with brilliant staff!

Posted 08-Sep-2016
The hotel was very nice and also did a good breakfast to set us up for the day. The staff were fantastic though, they couldn't be more helpful and as my fiancé was under the weather for our visit this really helped which I was most grateful.
2out of 5
by gary

Not good

Posted 07-Jun-2016 on Hotels
Beds bad two singles pushed together for double
5out of 5
by A verified traveller

Posted 21-May-2016
Very nice staff, enjoyable stay - shame about all the golfers they all seem to have little man syndrome but that was no fault of the hotel.
5out of 5
by Andrew

This traveller left a rating score only Posted 22-Apr-2016 on Hotels
5out of 5
by Kelly

overall lovely stay

Posted 31-Mar-2016 on Hotels
hotel was nice, food was ok but not outstanding but then again I could've just picked the wrong thing on the menu. The spa was lovely and I would return
3out of 5
by A verified traveller from London

Great for golfers

Posted 15-Mar-2016
Pros: The staff, the spa and the bathrooms
Cons: Sound-proofing
Every member of staff we met, without exception, was utterly charming and went the extra mile for us. The swimming pool, steam room and sauna facilities were excellent. The restaurant and bar were very good. The only let-down was that the walls between rooms and corridors were paper-thin and conversations could be heard clearly, together with hair-dryers, footsteps, etc.
4out of 5
by Mark

This traveller left a rating score only Posted 01-Feb-2016 on Hotels
3out of 5
by A verified traveller from uk

Disappointing

Posted 29-Oct-2015
Location: I understand there is a good pub in Nayland but without a car getting around is tricky.
I spend a lot of time in hotels for work and was hoping for something special. What it has going for it is the setting which is beautiful however guests have limited access because it is a golf course. Only walk is on the road between the hotel and the lodges. I discovered the spa cafe which offered good food at reasonable prices. Service is variable with some outstanding. If you aren't expecting anything special and want to play golf or spend the day in the spa then I can see that it would be pleasing but my experience was disappointing.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 05-Sep-2015 on Hotels
3out of 5
by wendy from Essex

Room review

Posted 23-Aug-2015 on Hotels
Room was quite expensive compared to other local spa hotels and the room was quite basic but clean. The facilities and setting was lovely.