Ratings based on 58 Verified Reviews

4.1 out of 5
67% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Very relaxing

Posted 30-Dec-2016
Relaxed and welcoming atmosphere. Very spacious and great food.
Comment from Hotel Management
02-Jan-2017 by Stoke by Nayland Hotel, Golf & Spa, Hotel Management
Hello, Thanks for taking the time to review your stay here at SbN. We pass on all feedback to relevant departments. We hope to welcome you back again soon. Kind regards, SbN
3out of 5
by A verified traveller

Nice hotel shame about the guests

Posted 08-Dec-2016 on Hotels
Nice hotel, especially if you like golf! My issue was not with the hotel, their service or facilities but with the idiot golfers staying there who seemed to have regressed to being 7 years old! Bad enough grown men knock a white ball around with a stick all day, but to continue their high jinks up and down a corridor from the moment I arrived was out of order. This was not the fault of the hotel this was a few idiots spoiling the place for other guests. The only minor point to raise is improved sound proofing would work well.
Comment from Hotel Management
15-Dec-2016 by General Manager, Hotel Management
Hello, Thank you for your review. We appreciate all comments about experiences here at Stoke by Nayland Hotel, Golf & Spa and pass on all feedback to relevant departments. We're sorry your stay here was interrupted by other guests, and hope this doesn't put you off returning. Kind regards, SbN
4out of 5
by A verified traveller

Good business hotel stay

Posted 23-Nov-2016 on Hotels
Really couldn't fault the customer service. All the staff were really welcoming and genuine. A nice experience.
Comment from Hotel Management
30-Nov-2016 by General Manager, Hotel Management
Hi, Thank you for taking the time to review us. We value all feedback and your responses will be passed on to the appropriate areas. We're so glad you had such a good experience here at Stoke by Nayland, we look forward to welcoming you back here again soon. Kind regards, SbN
5out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Oct-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with brilliant staff!

Posted 08-Sep-2016
The hotel was very nice and also did a good breakfast to set us up for the day. The staff were fantastic though, they couldn't be more helpful and as my fiancé was under the weather for our visit this really helped which I was most grateful.
3out of 5
by Jenny from Bedfordshire

Nice hotel, dreadful bed!

Posted 01-Aug-2016 on Hotels
The hotel itself was quite nice and the staff were great. However the bed was probably the worst bed I have stayed in for about 15 years. I could feel the springs in the mattress. Sadly I won't be using this hotel again.
5out of 5
by Jack

This traveller left a rating score only Posted 30-Jul-2016 on Hotels
2out of 5
by gary

Not good

Posted 07-Jun-2016 on Hotels
Beds bad two singles pushed together for double
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-May-2016
Very nice staff, enjoyable stay - shame about all the golfers they all seem to have little man syndrome but that was no fault of the hotel.
5out of 5
by Andrew

This traveller left a rating score only Posted 22-Apr-2016 on Hotels