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Reviews of Stoke by Nayland Hotel, Golf and Spa

4 out of 5
Stoke by Nayland Hotel, Golf and Spa
Keepers Lane, Leavenheath, Colchester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 130 out of 290 reviews" "
Rating 8 - Good. 106 out of 290 reviews" "
Rating 6 - Okay. 40 out of 290 reviews" "
Rating 4 - Poor. 10 out of 290 reviews" "
Rating 2 - Terrible. 4 out of 290 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sandra, Guest Experience Manager on 31 Mar 2024
Thank you for your 5* rating. We hope to see you again in the future. Kind regards SbN

6/10 Okay

Muhammed

Business traveller
Average. Could do with better food options
Stayed 1 night in Jan 2024
Response from Sandra, Guest Experience Manager on 31 Jan 2024
Muhammed, thank you for your comments. We have the Lakes restaurant, Lounge area as well as the Sports Bar available so we have plenty of options to dine in at our resort. We hope to see you again in the future. Kind regards SbN

10/10 Excellent

Ryan, Reading

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandra, Guest Experience Manager on 17 Jan 2024
Ryan, thank you so much for leaving us a 5* rating, we are pleased you enjoyed your visit and look forward to seeing you again soon. Best Wishes SbN

8/10 Good

Didem

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the experinece was good. The reception staff was amazing and very friendly always smiling and polite.
Stayed 2 nights in Jan 2024
Response from Sandra, Guest Experience Manager on 17 Jan 2024
Didem, thank you for your review. We are pleased you had a good time and hope you will visit us again very soon. Best Wishes SbN

10/10 Excellent

Rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class value
Great accomadstion., great staff grest food
Stayed 2 nights in Jan 2024
Response from Sandra, Guest Experience Manager on 17 Jan 2024
Rod, thank you for leaving us a 5* review. We are delighted to hear that you enjoyed your stay. We hope to see you again very soon. Kind regards SbN

10/10 Excellent

Hana

Stayed 1 night in Dec 2023
Response from Sandra, Guest Experience Manager on 20 Dec 2023
Hana. Thank you for leaving us a 10/10 rating. We hope to see you again soon. Best Wishes SbN

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Weekend break
I have stayed at the Stoke by nayland hotel many times before the pandemic and was always impressed by the standard of hotel accommodation, facilities and the warm customer service that is provided by staff. This weekend I spent 1 night at the hotel with my husband. The staff were wonderful and really went above and beyond to look after us. The food in the bar was fantastic and really reasonable prices and the spa was great. Unfortunately the room we were in 319 was not great and really let down the experience. It was tired and dated, we booked a double bed and received 2 singles pushed together with no topper so you had a massive join in the middle. The mattress was old, stained and uncomfortable so I had to request a duvet from house keeping to lay over mattress to improve comfort. I would give this hotel 4 stars but room really let it down.
Stayed 1 night in Dec 2023
Response from Sandra, Guest Experience Manager on 6 Dec 2023
Victoria. Thank you for taking the time to leave us a review; your comments have been addressed with the respective Teams. We are pleased that you found our staff wonderful, enjoyed the food and the Spa. Best Wishes SbN

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round
Really nice hotel with very helpful staff and excellent facilities, must mention Tom at check in who was very helpful.
Stayed 2 nights in Nov 2023
Response from Sandra, Guest Experience Manager on 26 Nov 2023
David, thank you for leaving us a 10/10 review and we are delighted to hear you enjoyed your stay. Your kind comments have been passed onto Tom. Best Wishes SbN

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely enjoyable restful stay
Stayed 1 night in Nov 2023
Response from Sandra, Guest Experience Manager on 22 Nov 2023
Thank you for leaving us a 10/10 review. We are delighted to hear you had such a lovely stay and look forward to seeing you again very soon. Best Wishes SbN

8/10 Good

Dean

Stayed 1 night in Nov 2023
Response from Sandra, Guest Experience Manager on 15 Nov 2023
Dean, thank you for your 8/10 score. We hope to see you again soon. Best Wishes SbN

10/10 Excellent

Eden

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My boyfriend & I came here to celebrate our anniversary and we absolutely loved it! The staff were so lovely and welcoming, we thoroughly enjoyed our day/evening spent here. The spa facilities were amazing, we really enjoyed spending time in the relaxing environment. Our room was really lovely, modern, very spacious and clean! Breakfast was lovely and overall absolutely no faults at all. I would highly recommend this hotel to anybody & we will for sure be back :)
Response from Sandra, Guest Experience Manager on 11 Nov 2023
Eden Thank you for leaving us a 5* review. We are so pleased you had such a lovely visit to our resort. We look forward to welcoming you back again soon. SbN

10/10 Excellent

sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend & I came here for a spa break to relax, for peace & quiet in lovely surroundings - we got all of that, we will come again.
Stayed 2 nights in Oct 2023
Response from Guest Experience Manager on 5 Nov 2023
Sharon, we are delighted to hear that you had such a wonderful time and we look forward to welcoming you back very soon. Thank you for your 5* review. Best Wishes SbN Team

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing trip
We had a wonderful 5 days. The spa was wonderful. Very clean and relaxing. Food was good value and very tasty. Would definitely go back again
Stayed 4 nights in Oct 2023
Response from Guest Experience Manager on 29 Oct 2023
Melanie, thank you for leaving us a 5* review and we are so pleased to hear that you had such a lovely stay with us. We look forward to welcoming you back again soon. SbN

8/10 Good

Catherine

Stayed 1 night in Sep 2023
Response from SbN Resort on 11 Sept 2023
Hi Catherine, thank you for taking the time to leave us a review. We hope to welcome you back soon.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay, great service, food, and spa.
Fantastic in every respect but one. Wonderful attentive polite helpful staff. Great food and bar. Delightful spa. My only issue - and it is very minor - is the EV chargers require an app to use and as my google account is not UK based I could not download the app (it only works with UK accounts).
Dinner at the restaurant.
View from the outside bar area.
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 20 Aug 2023
Dear Guest,Thank you for the great review of our resort. We are glad that you enjoyed your stay. Thank you for your feedback regarding the EV chargers which we will look at in our next review meeting with the provider. Kind regards SbN Team

10/10 Excellent

Mrs Ginette-louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, great service, in a happy comfortable setting
Stayed 1 night in Jul 2023
Response from SbN Resort on 4 Aug 2023
Hi Ginette-Louise, Thank you for taking the time to share your 5-star feedback with us following your recent stay. We look forward to welcoming you back soon.

10/10 Excellent

Roland

Stayed 1 night in Aug 2023
Response from SbN Resort on 4 Aug 2023
Hi Roland, Thank you for sharing your 10/10 review with us following your recent stay. We do hope to see you again soon.

6/10 Okay

Samantha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were lovely and fabulous food through out our stay, however, our room and bathroom was very, very tired and let the accommodation down along with a broken air conditioner unit made the stay quite uncomfortable. Also the spa area could have done with a good clean and the water available on poolside was empty for our entire spa experience so not checked regularly.
Stayed 1 night in Jul 2023
Response from SbN Resort on 4 Aug 2023
Hi Samantha, Thank you for sharing your feedback with us. We are very pleased to hear that you enjoyed dining with us and received great service during your stay. However, we are sorry you were disappointed with your room and the spa facilities. I have passed your comments on to our heads of department for improvement. We do hope to see you again soon.

10/10 Excellent

Laura

Stayed 1 night in Jun 2023
Response from SbN Resort on 4 Aug 2023
Hi Laura, Thank you for taking the time to share your 10/10 review with us. We hope to welcome you back soon!

10/10 Excellent

K

Liked: Staff & service, property conditions & facilities, room comfort
24hr mini break recommended..2pm - 2pm
fab 10/10 just unfortunate l dusted dirty surfaces with wet toilet paper ..... bedside tables ,main top where kettle was etc... would take 2 min daily with spray & duster all staff ok , very professional in reception & dining area
Stayed 1 night in Apr 2023
Response from Stoke by Nayland Resort on 17 Apr 2023
Thank you for taking the time to leave us your kind feedback. We are sorry to hear that your room was not cleaned to our usual standards and I will pass your comments on to our Housekeeping team for improvement. We are glad that you enjoyed your stay and hope to see you again very soon. SbN

10/10 Excellent

Felicity

Stayed 1 night in Apr 2023
Response from Stoke by Nayland Resort on 12 Apr 2023
Hi Felicity, thank you for your 5-star review. We hope to welcome you back to the Resort soon! SbN

10/10 Excellent

Steve

Stayed 1 night in Apr 2023
Response from Stoke by Nayland Resort on 10 Apr 2023
Hi Steve,Thank you for leaving us a 5-star review. We hope to see you again soon. SbN

6/10 Okay

W

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Stoke by Nayland Resort on 10 Apr 2023
Hello. Thank you for your review. We hope to welcome you back soon. SbN

10/10 Excellent

Tracy

Stayed 1 night in Apr 2023
Response from Stoke by Nayland Resort on 4 Apr 2023
Hi Tracy,Thank you for your 5-star review. We look forward to welcoming you back to the resort soon.SbN

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Stoke by Nayland Resort on 3 Apr 2023
Hi Chris, Thank you for your 5-star review. We look forward to welcoming you back soon.SbN

8/10 Good

Anthony

Stayed 1 night in Mar 2023
Response from Stoke by Nayland Resort on 20 Mar 2023
Hi Anthony, Thank you for your review. We hope to welcome you back soon.SbN

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Stoke by Nayland Resort on 20 Mar 2023
Hi Gary, Thank you for your 5-star review. We hope to see you again soon! SbN

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Comfy bed and lovely shower and room was quiet. We went for a swim but it was split into lanes and all the beds were reserved for members, even though very few being used. So had to put my towel and things on the floor. No guidance from pool reception. Had food in the evening and staff were friendly. We loved the food, good options. Overall good stay. Beautiful grounds.
Stayed 1 night in Mar 2023
Response from Stoke by Nayland Resort on 13 Mar 2023
Hi Lydia, Thank you for your review and kind feedback. Before 10am and after 6pm, our poolside loungers are available on a first come, first served basis. Between those times, all of our guests receive a reserved lounger during their 2-hour poolside session. Our Spa team would have been happy to help find you an available lounger.We're pleased to hear that you enjoyed your stay and hope to welcome you back soon. SbN

6/10 Okay

mandy

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very pleasant environment
Stayed 1 night in Feb 2023
Response from Stoke by Nayland Resort on 2 Mar 2023
Hi Mandy,Thank you for your kind comments. We hope to welcome you back again soon. SbN

8/10 Good

Karensa

Stayed 1 night in Feb 2023
Response from Stoke by Nayland Resort on 27 Feb 2023
Hi Karensa, Thank you for your four-star review. We hope to see you again soon. SbN

2/10 Terrible

Margaret

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing
I shall only give a few as only have 1461 characters left. Staff were unhelpful, laxking in any customer service and sometimes plain rude. Rooms very extremely basic. Spa only available for one 2hr slot per day - so do not expect a spa weekend away - no robes in rooms to get to spa either. The restaurant is very lovely and the staff there were extremely helpful, menu was limiting, so staff gave the option to select a meal from the sports bar menu. Food was very good. We had mould in our shower (i was able.to wipe it away so it was mould stains). When we eventually worked out where our room was (as i say staff had no customer service at reception) it was reasonably clean - i picked up the artificial petals that had, i suspect, ordained the bed for valentines and placed them in the bin. Bed was comfortable and was remade for our second night, towels were also replenished for the second night. Rooms are very dated and the TV only offered a few channels (there is nothing else to do all day as you only get 2hrs in spa and we dont play golf!) Would be a good place to sleep if you play golf all day and dont mind lack of customer service. Also still waiting for manager to contact me as per suggestion of receptionist on departure. Very disappointed and quite frankly annoyed that ive just spent £500 on very unrelaxing 2 nights away
Stayed 2 nights in Feb 2023
Response from Stoke by Nayland Resort on 20 Feb 2023
Hi Margaret, We are very sorry to see that you did not have an enjoyable experience with us recently. Customer feedback is very important to us. Please could I ask you to email us at customercare@stokebynayland.com with more information? Our Customer Care team will investigate this further and respond to you directly. Thank you, SbN

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel had a relaxing stay here.
Stayed 1 night in Feb 2023
Response from Stoke by Nayland Resort on 20 Feb 2023
Thank you for your kind review. We're pleased to hear that you enjoyed a relaxing stay with us and we hope to see you again soon.SbN

8/10 Good

Elwyn

Stayed 1 night in Feb 2023
Response from Stoke by Nayland Resort on 14 Feb 2023
Hi Elwyn, Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. SbN

8/10 Good

Jacqui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable stay
A great stay in this hotel. Nice and quiet, comfortable and the food was excellent.
Stayed 1 night in Jan 2023
Response from Stoke by Nayland Resort on 26 Jan 2023
Hi Jacqui,Thank you for your kind feedback. We're pleased to hear that you enjoyed your stay with us and hope to welcome you back to the Resort soon.SbN

10/10 Excellent

Hayley

Stayed 1 night in Jan 2023
Response from Stoke by Nayland Resort on 26 Jan 2023
Hi Hayley,Thank you for taking the time to leave us your 10/10 review. We look forward to welcoming you back soon!SbN

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly helpful the room was very clean and tidy the food was good and the breakfast had very good choice to choose from.
Response from Stoke by Nayland Resort on 26 Jan 2023
Hi Robert,Thank you for your 5-star review and kind feedback following your stay. We hope to see you again soon!SbN

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Stay - highly recommended.
Great place for business travel. A little out of the way along some narrow roads but well worth it when you get there. Had an opportunity to play a little golf and the pro-shop were brilliantly helpful. The staff overall were excellent, and the restaurant food is very good. Thanks to Mr. Hugo in the restaurant for his attention to detail and he obviously takes the time to train his people to his very high standards.
Stayed 1 night in Nov 2022

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab first visit - won’t be out last!
Our first visit - we had a wonderful overnight stay. We attended a Fawlty Towers themed evening which was fun. The food was lovely. The hotel itself has a really relaxing, modern feel to it. Great views of the golf course. The spa area was fabulous. The staff were all happy, approachable and efficient. Special mention for Doug and AJ - really helpful :)
Stayed 1 night in Oct 2022

8/10 Good

Marcus

Liked: Room comfort
Disliked: Property conditions & facilities
Lovely setting service was at times very slow and because the staff semed very young and not very experienced you had to ask more than once and on occasion they brought the wrong glasses or cutlery.
Stayed 2 nights in Jul 2022
Response from SbN on 8 Aug 2022
Dear Marcus, Thank you for your four-star review following your recent visit. We are sorry to hear that you experienced slow service at times during your stay and have passed on your feedback to our Food and Beverage team. We do have some new members of our team who are currently training and your feedback is gratefully received. We hope to see you again soon. SbN

10/10 Excellent

Ione

Stayed 1 night in Mar 2022

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was lovely Staff were accommodating You pay for what you get
Stayed 1 night in Apr 2022

10/10 Excellent

Patrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic dinner at the Lakes Restaurant. The food was superb, compliments to the Chef!
Stayed 2 nights in Apr 2022

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Joel

Stayed 1 night in Mar 2022

10/10 Excellent

Michael

Stayed 1 night in Mar 2022

10/10 Excellent

Mark

Stayed 1 night in Mar 2022

10/10 Excellent

June

Stayed 1 night in Feb 2022

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

sundeep

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Ella

Stayed 1 night in Jan 2022