I was greeted on reception by Louise, she was warm and friendly- I had accidentally booked two rooms by mistake but Louise was able to resolve the issue immediately, no hassle or fuss! She was absolutely fab. We were given a lake view upgrade, and also free parking which was a nice surprise too. The whole hotel was very accommodating, very clean and tidy. Our room was lovely and clean also. We arrived 2hours before check in however we were offered to have our access to our room for a small fee, this was really useful as we were attending a wedding and needed to get ready! Overall this hotel is in a great location, warm friendly staff with lovely customer service.
Everything was great and we will definitely stay again if ever in the area.
Thank you to Louise for making our short trip easy and stress free! She is a credit to your company with her welcoming friendly persona, nothing was too much trouble.