Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hastings

Beautiful building with an abundance of features

Posted 27-Aug-2015
Pros: The beautiful original features
Location: Epping, Bishops Stortford and Stansted airport
This is possibly one of the most beautiful hotels I have ever stayed in. From the sweeping drive to the magnificent building that greets you, it is impossible not to feel like a Lord or Lady returning home. We received a warm welcome in the quiet, discreet reception and given the happy news, that due to refurbishment we would be given a double upgrade for our one night stay. Walking to our room we were stunned by the amazing original features, paintings and statues. Arriving at our room we were stunned by the size, the beautiful furnishings and cleanliness. Despite being very tired we had to go and explore this lovely hotel and found the Cocktail Bar where we were served by a very helpful bar girl who made us feel very welcome. Reluctantly we checked out the next day but with every intention of returning when possible.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Fabulous hotel - perfect get away

Posted 03-Jul-2015
Pros: Everything was spot on, from staff through to cleanliness and food.
Cons: A valet service would be the only thing I would of said could improve the hotel as the car park is a little far when you have suitcases.
Location: Location wise - Perfect - Surrounded by countryside - I drove to Welwyn Garden City and St Albans while there too (approx 30-50 minutes but worth it)
After a hectic 6 months of work I just needed a quiet getaway - I booked the Executive Suite at this hotel and from the minute I drove up the drive to getting into my room I was surrounded by perfection. The hotel itself is gorgeous, the grounds are perfect to take a nice walk and unwind. The room was second to none, Huge bed, spacious room - views overlooking the garden, the bathroom was the size of most normal hotel room so great for a nice relaxing soak. The staff were all very attentive and polite. I would DEFINITELY recommend this hotel to anyone and I will be returning soon I hope!
4 out of 5
Recommended
for Everyone
by A verified traveller from Cambs

Weekend anniversary stay

Posted 08-Jun-2015
Pros: Everything about the building and grounds. The staff. Room and facilities
Cons: Greater recognition of dining customers and service times
On arriving the grounds were spectacular, a stunning building and welcoming staff. Our room was away from the 2 wedding events (as requested) which was appreciated. It would almost be impossible to fault, unfortunately, our evening meal was marred by a near 90min wait for our food to be served with only a brief explanation and apology at the very end - nothing to compensate our wait during or after. And while the food was very nice I would strongly question the £8 supplement for the steak as I felt what was served didn't come close to justifying the extra cost (but maybe I was already on edge after a 90min wait). On the same note, nearly £8 for a Pims and lemonade is extortionate - but I guess you expect a premium charge at certain establishments so quibbling costs seems futile. Had it not been for the evening meal I would struggle not to give a glowing review though so I hope restaurant management consider managing customer satisfaction, whether it be a couple or a party of 10, more seriously as I could easily have been appeased. One final note, on leaving we noticed our bed sheets weren't all that clean. There were a few stains on them which we hadn't noticed (as we didn't check) the previous evening. These things happen I'm sure, and had I noticed I don't doubt they would have been changed on request. The room itself was fantastic, however, clean and comfortable with a pleasant view of the woods behind the Hotel, so I'll end on that positive
2 out of 5
by A verified traveller from London

VERY tired room

Posted 01-Jun-2015
Pros: The staff at the bar were nice
Cons: The receptionist's response to being told our room was in a poor condition- she just said "Ok". Plus obviously the room's condition.
Location: There's a nice parade nearby which has a lovely tearoom & a pub. Both staffed by nice people with nice food.
We stayed here as we were guests at a wedding. The function facilities were nice enough, the cocktail bar is nice enough, but the condition of the room was very disappointing. We stayed in room 130, which has the following problems: 1). Damp below the window, causing the wallpaper to have peeled away 2). Damp in the corner of the room, which again seemed to have caused the wallpaper to come away from the wall, but this time entirely, so the wall appeared to have been filled in places & left 3). The corner below this damaged area had a pile of dust, which I guess was the result of the filler being sanded 4). There was a handle missing from the TV cupboard & the door was cracked
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely elegant hotel set in nice countryside

Posted 01-Jun-2015
We had a very lovely stay. It was one of the most elegant we have been to, like a grand stately house. The food was excellent and the staff very courteous and efficient. We would definitely go there again.
5 out of 5
Recommended
for Couples
by Rhianon from Buntingford

Perfect!

Posted 23-May-2015 on Hotels
Amazing, was perfect for our anniversary!
3 out of 5
Recommended
for Business Travellers
by Paul from Southampton

Lovely location but short of 4*

Posted 20-May-2015 on Hotels
Spa broken and they had a group in the restaurant that was having a party but no provision for the other guests taking dinner. I asked to be moved from the restaurant but only alternative was to eat my dinner at a coffee table, not ideal for a £60 per head dinner ! The staff were nice but no offer of compensation of any form.
4 out of 5
Recommended
for Families
by Gorm from Sarpsborg

Stilig hotell i nærheten av Stansted flyplass

Posted 18-May-2015 on Hotels
Stilig hotell som ligger godt ut på landet. Veldig god mat i restauranten men ganske høye priser. Ca 25 minutter å kjøre fra Stansted.
5 out of 5
Recommended
for Couples
by A verified traveller

Excellent Gotel

Posted 14-May-2015 on Hotels
Wonderful stay . Room, service, food and staff very good
4 out of 5
Recommended
for Couples
by Hazel

This traveller left a rating score only Posted 12-May-2015 on Hotels