Lunch and dinner served, British cuisine

Reviews of Best Western The Rose & Crown Hotel

3 out of 5
Best Western The Rose & Crown Hotel
East Street, Colchester, England

Reviews

8.2

Very good

Rating 10 - Excellent. 199 out of 544 reviews" "
Rating 8 - Good. 230 out of 544 reviews" "
Rating 6 - Okay. 67 out of 544 reviews" "
Rating 4 - Poor. 36 out of 544 reviews" "
Rating 2 - Terrible. 12 out of 544 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service
Lovely old place. Staff was lovely.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and the hotel was clean and well maintained. The beds were comfortable and the bathroom was spacious and newly fitted. The breakfast was really good too. An easy walk into Colchester town centre made it an ideal location.
Stayed 1 night in Mar 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Phillip

Stayed 1 night in Dec 2023

6/10 Okay

martin

Business traveller
Disliked: Staff & service, room comfort
Over all stay satisfactory
The room allocated was an end room with an opening door onto the street which was very noisy and the bed very uncomfortable and hard, the shower head needed attention as rusted and hard to manoeuvre which an elderly person could not do as it’s was a disabled room which made me laugh as you have to go up and down 3 lots of stairs to get to this room stuck as far back as I can be from the reception , staff on entering very cold and blunt but the DIY guy very pleasant and helpful , breakfast ok but not worth £11 and the girl serving needs to cheer up around guests as miserable as sin, loverly place overall hunted or not.
Stayed 1 night in Dec 2023
Response from Ricardo Santa Rita / Regional General Manager on 15 Dec 2023
Firstly, may I thank you for bringing the matters via the feedback platform. I am sorry to that you found the room not up to standard.I thank you for your comments provided. We are continuously improving our bedrooms décor and furnishings. Thank you for your kind words towards my maintenance team. We consider nothing to be trivial if it displeases our guests, and we take all complaints very seriously. Again, I thank you for bringing these matters to my attention as our success depends on customer’s recommendations.

6/10 Okay

Les

Business traveller
Disliked: Cleanliness, room comfort
Poor
Stayed at this hotel many times as it is easy within easy access to all local shops etc, however apart from the friendly staff and a quality breakfast there are no other positives to report!
Stayed 1 night in Dec 2023

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Claire

Stayed 1 night in Dec 2023

10/10 Excellent

graham

Stayed 1 night in Nov 2023

10/10 Excellent

colin

Travelled with partner
Liked: Amenities
Quite a nice stay. Room spacious and clean and looks modern. There was a wedding on down stairs which was very noisy but we were warned and given the option to cancel. Will stay again.
Stayed 1 night in Nov 2023

6/10 Okay

Liam

Stayed 1 night in Nov 2023

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for an old building!
Well I love the aesthetic of the hotel! Really cool! Everything was pretty good. Comfy bed. Could only hear the train outside from our room but it wasn’t often. The nit picky things were how loud the switch (light or plug) noise was from our neighbouring room. The other thing was that even though the shower was amazing, the water even with glass protector and huge puddles on the floor. Luckily we used the bath Mat to soak the water up and then put it on the bathroom dryer. The toilet was so close to the wall i didn’t have space or felt awkwardly positioned on it. The mirror light didn’t work either. Other than that everything good!! The coffee machine was clean and worked fine. Bedding was clean. The staff were friendly and kind. The breakfast staff; waitress’ were very friendly and helpful too.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mr Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
A very comfortable stay for a quick visit to family. Staff all very friendly and standard of service very good.
Stayed 2 nights in Nov 2023

8/10 Good

Les

Stayed 1 night in Nov 2023

8/10 Good

Tracey

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely comfortable stay
Stayed 1 night in Nov 2023

8/10 Good

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Lovely hotel. Warm welcome and nicely appointed room. Heating good, unlike some hotels. I ended up in a disabled room which was fine and would have been easy to use for someone disabled. Breakfast was excellent and great value for money. Only downside was my room was close to the road (for disabled access) so was quite noisy before 11.30pm and after 6am. Would stay again though.
Stayed 1 night in Nov 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quirky hotel
Friendly staff and clean rooms. Our room was a it noisy but reception provided ear plugs on request- handy door out on to the street. Noting too much and was convenient to be able to order food in with the choice of eating in the bar or in your room with plates etc provided. Breakfast was delicious. Really nice stay for a family mini break! Thank you!
Stayed 2 nights in Oct 2023

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant Closed
This hotel does not open its restaurant so you cannot get an evening meal there - although the Hotels.com listing states restaurant. So you do not know until you arrive. According to the GM it is not worth them having a chef in for the evenings. Otherwise OK - the breakfast was good.
Stayed 1 night in Oct 2023

6/10 Okay

Tracy

Stayed 1 night in Oct 2023

6/10 Okay

Paul

Stayed 1 night in Oct 2023

8/10 Good

paul

Stayed 1 night in Oct 2023

4/10 Poor

Jo

Disliked: Cleanliness, staff & service
Disappointing Visit
Car parking was a joke. Asked at reception what alternatives were available but nothing sensible was offered. No help no other option given apparently it was because we booked late for the room!! No mention of booking the car park space
Stayed 1 night in Oct 2023

10/10 Excellent

Andy

Stayed 1 night in Oct 2023

4/10 Poor

DEWAIN

Stayed 1 night in Sep 2023

6/10 Okay

Kelly

Business traveller
Food unavailable even though it says there’s a restaurant. On check out day I had my car vandalised. I reported this to the receptionist and asked them to check the ctv cameras. Due to data protection they wouldn’t check at that point but would get back to me . I’ve contacted them on a few occasions and told the managers not in . (will call me back ).. I’ve still had no response to the calls
Stayed 1 night in Sep 2023

10/10 Excellent

Annabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and Lovely Hotel
Highly recommended! Walking distance to the town centre. Very accessible to shops, restaurants, & transportation. Staff were helpful and friendly. Hotel is clean and spacious. Definitely will book again if visiting colchester again. Good value for money. Thank you to all the staff. We had a great time.
Stayed 2 nights in Sep 2023

10/10 Excellent

Dawn

Stayed 2 nights in Sep 2023

10/10 Excellent

Tracy

Stayed 1 night in Sep 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, room fantastic, service excellent. First night great, 2nd night very noisy as a wedding being held downstairs & in garden, unable to park in carpark all day 2nd day/night due to this Was notified by email of possible disturbance too late to change booking. Would stay again but would phone before booking to check for any functions being held.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historical building, great character, well worth a stay. Breakfast was excellent offering hot food and continental. Would I stay again? Most definitely, it fact tried to book for a business trip the following week but was unable to find it in the hotels.com website.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Only Dow side was the restaurant was closed in the evening, other than that really enjoyed the stay. Loved the oldness of it all, difficult to imagine how the place was and the different people that stayed there over the centuries .
Stayed 2 nights in Sep 2023

6/10 Okay

carl

Liked: Cleanliness
An outstanding period building with character 2nd to none really, if only you could know the stories the walls could tell you, but unfortunately waiting around for service (on several occasions) is frustrating. For the ladies the fixed head rainfall showers aren't always appreciated, nice to have the riser rail adjustable type. It would have been nice to have access to the period basement to see the old jail/ layout etc.
Stayed 1 night in Sep 2023

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely venue
Stayed 1 night in Sep 2023

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Sep 2023

10/10 Excellent

Linda and Bill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rose and Crown is an old pub but the rooms are clean and have everything you need and the breakfast is freshly cooked and very nice.
Stayed 2 nights in Sep 2023

8/10 Good

Anastasia

Stayed 3 nights in Sep 2023

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The bedroom and hotel was clean, welcoming and had a good feel to it, parking was easy on site and a convenient location for our visit, however the service at breakfast was appalling. Tables were not cleared, we were not welcomed to a table, no glasses available for some time, short staffed and we had to wait a long time to be served at our table, which then resulted in another long wait for food to be brought out, which was over cooked and dry. Disappointing as the hotel is beautiful with a unique charm to it.
Stayed 1 night in Aug 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, the staff friendly, the room was very spacious, there was a wedding going on whilst we were there but as we weren't going to be in the hotel during the day and evening it did not effect us, we were warned in advantaged that an event was on when we booked. Unfortunately we had some very inconsiderate neighbours that were very noisy from 2.30am until 6.30am, which meant we had a disturbed night. Overall the hotel suited us as we wanted parking and a hotel that was in walking distance of the hotel. The breakfast was very nice too.
Stayed 1 night in Aug 2023

6/10 Okay

Pauline

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Very noisy air conditioning unit outside our bedroom window. Bathroom blind didn’t work properly and was full of dust. Damp musty smell in room but this could have been the age of the building. Bed very uncomfortable. Breakfast was very nice and served freshly done.
Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini Staycation
We, as three brothers, have frequent visits to Colchester for our staycation whilst visiting our brother who lives there. We have stayed in the Dragonfly Hotel for several times this year. On the whole we are very happy with our stay and we have already booked to return on 28/29/30 October.
Stayed 2 nights in Aug 2023

6/10 Okay

Kevin

Stayed 1 night in Aug 2023

8/10 Good

Les

Stayed 1 night in Aug 2023

2/10 Terrible

Heidi

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Book a hostel instead. The room was dirty and stained all over. Paint was peeling off the bathroom wall and water was pooled on the floor below the toilet. I was eaten alive by what i can only assume to be bed bugs. It was the most unpleasant stay i have ever had. I hardly slept and couldnt wait to leave.
Stayed 1 night in Aug 2023

4/10 Poor

Dale

Business traveller
Disliked: Room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Lloyd

Stayed 1 night in Aug 2023

2/10 Terrible

Kevin

Disliked: Room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Clare

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its was a very pleasant stay at a lovely place with nice soft furnishings and surprisingly was quite a quiet and calm place. It was very good for a nice relaxing rest.
Stayed 2 nights in Jul 2023