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Reviews of Marks Tey Hotel Colchester

4 out of 5
Marks Tey Hotel Colchester
London Road, Colchester, England

Reviews

7.8

Good

Rating 10 - Excellent. 211 out of 825 reviews" "
Rating 8 - Good. 362 out of 825 reviews" "
Rating 6 - Okay. 159 out of 825 reviews" "
Rating 4 - Poor. 65 out of 825 reviews" "
Rating 2 - Terrible. 28 out of 825 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at the property on 30/3/24 at around 3am as I decided not to return to London with the persons I arrived with. I was stranded. Can’t remember the person in receptions name but he was very patient and helpful with me as I tried to payment in which I finally did. Thank you once again for being great at your job Tina
Stayed 1 night in Mar 2024

8/10 Good

Ben

Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel and staff were amazing but the gym and pool facilities have definitely seen better days
Stayed 1 night in Feb 2024

8/10 Good

Zainab

Stayed 1 night in Feb 2024

10/10 Excellent

Gaby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff were all friendly and accommodating. Would definitely recommend.
Stayed 1 night in Jan 2024

8/10 Good

nigel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very comfortable room bit noidy at night though
Stayed 2 nights in Dec 2023

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good,close to where we wanted to be.breakfast and dinner very good .could not fault this hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Frans H

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although we were told that there would be works going on and that there would be Afghan refugees, these issues were not interfering with our stay. Staff vey pleasant and helpful
Stayed 2 nights in Dec 2023
Response from Michelle Scott on 20 Dec 2023
Thank you so much for your positive review, we hope to welcome you again soon.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

MR STEPHEN J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Shaun

Business traveller
Liked: Cleanliness, staff & service
The rooms are being modernised on the whole good finish. The windows should be better as do not silence trains running most of the early hours. Also the pillow choice , hard hard or harder . Would have been better to close and modernise the whole hotel instead of doing a wing at a time .
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Shenal

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Matthew Coates

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Staff lack customer focus
I found the staff to be very elusive! I had to look for them for service. Once found they were very friendly however I found this frustrating.
Stayed 1 night in Nov 2023

10/10 Excellent

Gbeminiyi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good 👌👌👌
Stayed 1 night in Oct 2023

8/10 Good

Jitu

Travelled with partner
Liked: Cleanliness
I enjoyed my stay, the hotel is going through refurbishment currently and I’m sure it will be perfect once the refurbishment work is completed
Stayed 1 night in Oct 2023

6/10 Okay

Kenneth

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not so clean.
Pubic hair in the bath, towels were stained and cables were sticking out of the wall. You can tell this hotel used to be very nice but its days are gone.
Stayed 1 night in Sep 2022

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms, great restaurant menu - a real surprise.
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and peaceful
Stayed 5 nights in Sep 2022

8/10 Good

Dainius

Stayed 1 night in Sep 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service second to none...
Customer service was excellent, bar staff were excelle t.....their willingness to please was way above standard.....unfortunately the restaurant let them down on this stay as they messed up our meal feom staryer to main course, but overall was still a lovely stay...would definitely come again
Stayed 2 nights in Aug 2022

4/10 Poor

Craig

Stayed 1 night in Aug 2022

2/10 Terrible

Jonathon

Stayed 1 night in Aug 2022

8/10 Good

Barry

Liked: Cleanliness, staff & service
In need of modernisation
1st room (249) was too noisy due motorway traffic. We were able to swap to a quieter room. Both rooms were very warm with no air conditioning. Bathroom futures were in need of replacement but i noted some wirks were underway elsewhere in hotel. Breakfast was good. Location was perfect and hotel easy to find and with good parking. Staff were friendly, welcoming and helpful.
Stayed 1 night in Aug 2022

2/10 Terrible

Simon

Stayed 1 night in Jul 2022

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bit of a Crossroads Motel vibe, in a good way.
Easy to find, excellently located for our trip, really friendly and helpful staff. The room was great if quite tired-looking. Shower worked fine, bed was comfy, breakfast was OK but there was plenty of choice and the pool was a welcome bonus. The lobby looks a bit naff, but the 60s/70s building and features are quite cool really, if you like that sort of thing, which I do.
Stayed 1 night in Jul 2022

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good experience. We stayed for a wedding . Nice room but over priced for a basic room. Was woken up by the housekeeper at 9am as she wanted to clean the room.
Stayed 1 night in Jul 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

John

Travelled with group
Stayed 1 night in Jul 2022

6/10 Okay

Tim

Liked: Cleanliness, amenities, property conditions & facilities
At £199 for a room for a Saturday night the price didn’t match the quality
Stayed 1 night in Jul 2022

10/10 Excellent

John

Stayed 1 night in Jun 2022

6/10 Okay

chas

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2022

4/10 Poor

Verified traveller

Travelled with group
Liked: Room comfort
Very hot and noisy
The staff are polite and friendly but don’t actual provide a service. It was a very hot day and when we got to the room the heating was on and the towel rial. Our key did not work which we understand does happen sometimes and we did work out how to turn the heating down. We were going out for the day so on the way out we spoke to reception made them aware of the issue with the towel rail and asked for a fan. We was told someone would sort out the towel rail while we was out and there was a fan in the cupboard. When we arrived back very late and got to the room the towel rail was still on and there was no fan this meant we had to have the window open and you get a constant traffic noise in the room. We stayed Friday night so 7.30 Saturday morning the builders working on an extension to the hotel started work with drills and grinders. This was an pleasant stay for us.
Stayed 2 nights in Jun 2022

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was acceptable. Too warm but AC unit was available in room. Opened window but huge traffic noise coming off the A12. Nothing can be done about that as hotel situation. All in all in the stay was good. Breakfast excellent and we had dinner one night which was very good.
Stayed 2 nights in Jun 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog Friendly Staff
My Stay here was very pleasant, Gym, pool, sauna and steam room were all available to use over the bank holiday weekend which was a great surprise to me. Staff at the hotel were very welcoming to us and very pleasant. I stayed here with my Dog and the staff were very pleasant to him, however i was told it is quite a walk to any nearby fields, and i was aloud to walk the dog on the lead around the perimeter of the hotel onto the grass area at the back, however i also found a little lane to walk the dogs, if you carefully cross the main road in front of the hotel, and adjacent to the church you will find a walk way there, this goes along the way to the fields and can have a nice walk way around, there isnt any other lane i could find to take me back on to the main road so you have to walk back to the way you came. Also if your looking to eat local or do a takeaway, there is The Bungalow Diner which is short walk away.
Stayed 3 nights in Jun 2022

6/10 Okay

katie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dated, impolite staff, cold pool!
We stayed in this hotel 3 years ago, before Covid and it was ok. Connecting room and zoo/dinner deal. Great value for money. But this time was different. The rooms were very dated, no doors on the wardrobe, windows wouldn’t close which wasn’t great for security, carpets were really dirty, no stool for the dressing table and in our children's room, the TV didn’t work at all! The swimming pool was really cold and a swimming lesson was being taught for the hour we went in for so half the pool was closed off. It got too crowded. The dinner was ok, but service was slow. We booked for 6:45 and left at 9:15! The waitress was rude when we told her the glasses on the table were dirty, she got replacements, which were also dirty…lipstick on them! And basically told us off for taking a juice glass for breakfast off a nearby table. The waitress then swapped with another waiting staff member as hopefully she was embarrassed for being rude to us??? The breakfast was better, waiting staff much nicer. The beds were uncomfortable and the room was extremely stuffy. There was a big fan in one room but we had bought little fans ourselves. Overall, the hotel needs a lot of work. It has potential, but needs money spending on it. It also needs to train staff to be more polite with customers. A smile goes a long way!
Stayed 1 night in Jun 2022

10/10 Excellent

Patricia

Stayed 1 night in May 2022

8/10 Good

Robert

Stayed 1 night in May 2022

8/10 Good

Lee

Stayed 1 night in May 2022

10/10 Excellent

Anne

Stayed 1 night in May 2022

8/10 Good

Liam

Stayed 1 night in May 2022

10/10 Excellent

Joseph

Stayed 3 nights in Apr 2022
Response from Marks Tey Hotel Reception Team on 5 May 2022
Hi Joseph, thank you for the great feedback!

2/10 Terrible

Steven

Stayed 1 night in Apr 2022

6/10 Okay

Abbie

Stayed 1 night in Apr 2022

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Shower
Shower curtain was short and was sticking to me due to the pressure and was unable to use the shower. Every shower I have used, the curtain is always inside the bathtub. I had to open the curtain to stop this happening which made the floor wet and slippery. Used towels to mop up water. General condition of room needs some DIY.
Stayed 3 nights in Apr 2022