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Reviews of The Albert Arms

3.5 out of 5
The Albert Arms
82 High Street, Esher, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 48 reviews" "
Rating 8 - Good. 10 out of 48 reviews" "
Rating 6 - Okay. 8 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent night stop
Stayed overnight to attend a friend’s birthday in Esher. Great location, reasonably priced and really friendly & helpful staff. Nice clean room with tea and coffee facilities which was great in the morning. Easy access to room out of hours and easy key drop when we left.
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic value, and excellent staff. Will visit again - highly recommend.
Stayed 6 nights in Sep 2023

6/10 Okay

mark

Business traveller
Disliked: Property conditions & facilities, room comfort
Bed made more noise than a jumbo jet every time you moved. Patches of damp in the bathroom due to no or minimal extraction. No breakfast included.
Stayed 1 night in Jul 2023

10/10 Excellent

Rachael

Stayed 1 night in Apr 2023

10/10 Excellent

Ian

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2023

6/10 Okay

PETER

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Great location for the racecourse
Stayed here again as just down the road from the racecourse. Rooms are ok but the bed was dreadful! Metal headboard and it squeaked all night at the slightest bit of movement! (Room 6) Water, tea and coffee all provided. No breakfast facilities so you have to go out. Would recommend if you just need to get your head down
Stayed 1 night in Dec 2022

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2022

10/10 Excellent

Brendan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
work trip / exhibition good value and comfortable room very well serviced and handy for Sandown Park
Stayed 3 nights in Oct 2022

10/10 Excellent

l

Stayed 1 night in Oct 2022

2/10 Terrible

Abdullah

Stayed 1 night in Sep 2022

10/10 Excellent

Melanie

Stayed 1 night in Aug 2022

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Grazyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Properly has a great location. Rooms are clean and comfortable . I would stay again.
Stayed 1 night in Jul 2022

4/10 Poor

Debbi

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location is great with lots to do nearby. Was excited to stay as other reviews were decent. Sadly I really didn’t have a good experience; the bathroom was very dirty with lots of mold growing in the shower (the type that could be cleaned with a scrubbing brush and product), no extraction in the bathroom - therefore water stains down all the walls, broken magnifying mirror, tv worked but had a crack in it and although the bed was comfortable, if you moved a limb the whole think creaked (genuinely any movement resulted in creaking). I’d say the place is in some serious need of TLC, it’s a shame as it simply hasn’t been maintained well.
Stayed 2 nights in Jul 2022

8/10 Good

James M

Travelled with group
Liked: Cleanliness, staff & service, amenities
Was charged more than the quoted price of £214 was £238. Room was too warm for a good sleep. Apart from that was a good location and on a quiet street.
Stayed 2 nights in Jul 2022

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Good location for me visiting family. Very clean and warm and good tea coffee provided as well as small kitchen with use of fridge
Stayed 2 nights in Feb 2022

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pub accommodation
Friendly check in , lovely room and coffee freely available
Stayed 1 night in Oct 2021

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Pub
Rooms in separate Annex from Pub which is now owned by Fullers. Menu in Pub usual Fullers fare so very reasonable.
Stayed 1 night in Oct 2021

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasing stay
Everywhere was spotlessly clean and staff very friendly. thought that we would be getting breakfast in shared kitchen but probably affected by covid?
Stayed 2 nights in Jul 2021

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find for the races
Good rooms, comfortable and a nice team in the pub to support, there is a COTE round the corner that does a killer breakfast too
Stayed 1 night in Jul 2021

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well run, well placed hotel/ pub
Greeted by Elliot in the pub. Stayed in the hotel which is a mess house 20 m from the pub. Room was reasonable size and clean. Only comment would be there was no bin and not sure if there was WiFi? Pub was excellent and run in fully Covid compliant manner. The hotel was excellently situated on the high street.
Stayed 1 night in Oct 2020

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meeting the horses
Just lovely. Really helpful and informative. Quirky accommodation. Lovely series of jockey photos in our Checkers room. Great food reasonably priced.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albert Arms, recommended.
Overall excellent. There was no bread nor granola left for breakfast, minor issues I know but it affected my plans slightly. Thank you.
Stayed 1 night in Jan 2020

6/10 Okay

anthony

Business traveller
Liked: Cleanliness, property conditions & facilities
Not good for early start
Pub pleasant, food OKish but pub/restaurant not open till 8am so no cooked breakfast available earlier. Continental breakfast was supposed to include hams & yoghurts but didn’t & had to juggle carry it back to room upstairs to eat.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely delighted with our stay in this hotel. Very clean and the bed was so comfortable😁 Food very good as well. Definitely would stay again.
Stayed 1 night in Nov 2019

4/10 Poor

D

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with good facilities. Breakfast was excellent. Service couldn’t have been better from the welcome to check out.
Stayed 1 night in Sep 2019

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything, superb welcome, attentive staff, stylish bar-restaurant, lovely bedroom, good menu, excellent quality, good wine, fairly priced. Nothing at all is the answer to what I didn't like. a gem
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Lovely staff and comfortable room with everything we needed
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Themes around the racecourse, nice. Very small room, noisy & too hot
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and efficient staff ... the rooms were small but clean and had all the facilities needed..
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Very good but was unclear if breakfast was included in the rate ??!!!
Stayed 1 night in May 2019

6/10 Okay

Trymore

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A
No car parking for customers. Had to park my car on the street.
Stayed 4 nights in Mar 2019
Response from The Albert Arms on 28 Mar 2019
Hi there, Unfortunately no, we do not have our own car park but there are many parking options available in the area including a car park directly beside our hotel. Apologies for any inconvenience caused during your stay. Best wishes.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
flying visit
The Albert arms was a lovely place to stay. Unfortunately I wasn't able to make the most of it as I worked through most of the night. The time I had to rest though was aided by the pleasant ambience of the room and amenities.
Stayed 1 night in Mar 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019