Indoor pool, outdoor pool, open 10:00 AM to 7:00 PM, free pool cabanas

Reviews of Chateau d'Urspelt

4.5 out of 5
Chateau d'Urspelt
Am Schlass, Urspelt, Clervaux

Reviews

9.0

Wonderful

Rating 10 - Excellent. 253 out of 449 reviews" "
Rating 8 - Good. 155 out of 449 reviews" "
Rating 6 - Okay. 34 out of 449 reviews" "
Rating 4 - Poor. 5 out of 449 reviews" "
Rating 2 - Terrible. 2 out of 449 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Prabhu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really calm and cozy property with very friendly people. Great value for money.
Stayed 1 night in Oct 2023

6/10 Okay

John

Liked: Cleanliness
Check your bill !! Reception young girl with glasses in morning added 50 Euro to the bill. Lucky we noticed, then she would not believe us so took us 40mins in the carpark on their weak wifi to prove to her that we had clearly already paid for 3 people - sad price gouging or bad training, no apology of course - either way it destroyed our confidence in this place. (Man in evening was delightful though). Pros: Breakfast good. Cons: lots of Ants in room, No aircon or fans. Lots of Flies in room - as window had to be a tiny bit open as way too hot with no fans to sleep. Rock hard beds.
Stayed 1 night in Jul 2023
Response from reception on 18 Oct 2023
Dear Mr Hosie,Thank you first for your stay & for your message with appreciation. We are sorry for the “Overcharge” by one of our colleague, the charge was due the "Kids" booked was a "teenager" and not a "Kid", in our conditions, kids are from 3 to 12y. but as agreed the extra fee was for offered as complementary due the misunderstanding.Regarding Air-Co, You have booked a “Standard room” equipped with Fan (all standard room are equipped with Fan) , but no air conditioning as the Expedia & Hotel.com portal described (the building with standard rooms is classified as a historical monument, and can’t be conditioned unfortunately.But for your next stay, we do advise you to book a superior room or executive suite with an air-conditioner.We will invest this year and revamping all beds matrass. Best regards Chateau d’Urspelt

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Nov 2022

10/10 Excellent

Dan

Stayed 4 nights in Aug 2022

6/10 Okay

Sally

Liked: Cleanliness, property conditions & facilities, room comfort
Good property but average service
We had a really mixed stay as some parts of the experience were great and others weren’t. The good: The spa is incredible. Amazing facilities, good treatments and the cave pool is something I’ve never experienced in a spa before. The château itself is very beautiful and the outdoor areas are really relaxing and romantic. The breakfast buffet was great. Good food, lots of choice and lovely to eat in the courtyard. The food and presentation at dinner was good. The bad: The service was just not good at times. The staff seemed a bit too busy and overworked, and whilst they were trying their best, things would get forgotten. At dinner our wine never came but then appeared on the bill. We had to go inside to ask about the bill as no one had come to our table for so long. They said they would bring an allergy friendly amuse bouche and then we had to ask multiple times and it took a while. The menu at dinner is a little limiting, especially if you have allergies. If you stayed a couple of nights, you might run out of choices. Also, they ran out of cheese at 8:45pm, so we couldn’t have the dining option we wanted which made it more limiting. The room was a little bit shabby in areas with paint peeling etc. It was also extremely hot, so difficult to get much sleep. The view wasn’t a courtyard/garden view as advertised, we could just see the car park. Our late checkout was forgotten so we had to go to the desk in our robes, locked out.
Stayed 2 nights in Aug 2022

6/10 Okay

Rolando

Travelled with family
Liked: Cleanliness, amenities
El hotel nos pareció un poco estrecho y con instalaciones no muy cómodas Los pasillos no están climatizados y nos toco un día cálido Existen varios desniveles entre pasillos La habitación ok , pero nos pareció caro para lo que ofrecen Tuvimos muy mala experiencia en el restaurante , nos tuvieron sentados durante una hora y solo nos pudieron servir la entrada Al final cancelamos varios de los platillos Y todavía tuvimos problemas con la cuenta Ellos pretendían que les firmáramos por el total alegando que tenían problemas con el sistema, y que al día siguiente aclaráramos en la recepción Nos negamos a firmarla
Stayed 1 night in Jul 2022

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The door to to the restaurant was left open, so there were dozens of flies that needed to be constantly swatted away from food and drink. The food was excellent, but they should have had a better cooling system to keep all the flies out. The room heating and cooling only worked with a room card inserted, so the room was stuffy when we checked in. We left a card in while at dinner and overnight, and it only got to a decent temperature by morning. When we went to breakfast, we took the card. When we came back, it was immediately stuff again, so we checked out. The pool was nice, but there are houses directly on the other side of the pool wall, so people could see in. The pictures make you think that the property is out in the countryside, but it doesn’t feel that way when you can see houses right next door. Was woken up at 7 in the morning to farm equipment being sprayed down, which was right next to the room and under the window. There are a few bits that of a château, but the majority of the finishes are faux attempts to look aged, so they could have done a better job in decorating because it comes off with the impression of an attempt to give a château feel but only on a cursory glance. The staff was very helpful and friendly. I was excited about this stay and really wanted to like it, but it was ultimately disappointing.
Stayed 1 night in Jul 2022

10/10 Excellent

Hein

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and classy hotel in a beautiful location. Service and food is top notch
Stayed 1 night in Jun 2022

10/10 Excellent

Constantin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay is an incredible, memorable experience. It’s a truly special place. Highly recommended.
Stayed 2 nights in Apr 2022

6/10 Okay

Willy

Stayed 1 night in Mar 2022

10/10 Excellent

Aime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quiet few days away. Excellent breakfast, beautiful chateau and rooms and setting. We used the local bus service and trains to get around to explore. Lovely morning spent in Nuxe spa. Some more selection on the dinner menu would have been nice as it’s the only restaurant within several kilometres. Will definitely be back to visit again. Thank you for a lovely stay
Stayed 3 nights in Mar 2022

10/10 Excellent

Jessie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing, the service is top class and i would recommend it to everyone i know. Really amazing place just like in a fairy talebook. Simply amazing 😍
Stayed 2 nights in Dec 2021

10/10 Excellent

Hadieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll definitely go back
Wonderful get away... great stay, very nice and welcoming staff, great in room service etc... will definitely go back
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
The property is quite lovely, very clean. Room is fairly spacious (by European standards). There's a nice little spa with various limited capacity amenities on the grounds, but day use fees are very steep and there's no discount for guests staying at the Chateau (vs those just visiting spa for the day). Of course, there's limitations right now, so all your food is delivered to your room and dining room isn't available. For dinner, it's the same set menu with 2 of the same options (veg/meat) every single day. Food is just okay - large portions but quite salty. They could be understaffed considering the current situation, but the service is not quite at 4.5* expectations - they keep forgetting and mixing up things that you ask for/specify. Also, in-room bath toiletries are inconsistent - they're branded with the Spa's name and first night shampoo and conditioner smelled like honey and were divine for my hair. Next time they refilled them, it was exact same packaging specifying same "Honey dream" products but it smelled like fake/chemical almond and did not have the same hair effect. It's listed as a "VIP access" property with perks but absolutely no perks/upgrades were provided at the property even after I enquired at the front desk - the associate said something about not being able to find things at the time and promised to send something to my room later, but, of course, nothing arrived.
Stayed 3 nights in Jan 2021

8/10 Good

Johanna, Luxembourg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Staff were friendly, very romantic location. Such a nice touch that they give free glu wine to their guests, which you can have around the fire pit. The only thing we would comment as a negative thing is that the food as part of the in room dining experience (because of covid) was not up to the standard of the food which they normally serve in their restaurant, i do not believe it was worth the cost! As basic repairs such a broken holder for the showers in the spa and bathroom could have easily been done, but instead fixed with tape.
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

Arjan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Elvire on 14 Oct 2020
Dear Arjan, Thank you for your note and for those lovely pictures of our establishment ! Hope to see you soon, Best regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Carol-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Weekend Escape
As soon as lock-down restrictions were eased in Luxembourg, we wanted to have a romantic weekend escape, without leaving the country. The Chateau d'Urspelt turned out to be the perfect location! Just 50 minutes drive North, through beautiful countryside, in a quiet setting, with plenty of facilities on-site to keep you pampered throughout your stay. Very helpful & friendly staff, especially when my poor husband had a nasty fall. Thank you to everyone!
Arriving at the Chateau :o)
Stayed 1 night in Jun 2020
Response from Ronny on 26 Jun 2020
Dear, It was our pleasure to welcome you at the castle. Your review is much appreciated. We would like to wish your husband a speedy recovery. With kind regards, Ronny

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Everything about this hotel is fabulous, would highly recommend staying here.
Stayed 1 night in Feb 2020
Response from Ronny on 11 Feb 2020
Thank you very much for sharing with us your experience at the Château d’Urspelt. We are glad to read that you enjoyed staying in our unique castle and we are looking forward to hosting you again very soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Ronny on 31 Jan 2020
Thank you very much for your feedback.

10/10 Excellent

Eddie, Canada

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the suite and enjoyed my stay. the suite is similar in style to the house at which I was raised in China. when it has sunshine the suite’s bedroom and living room are very beautiful under the rays of the sun, reminiscent of the rooms in my childhood house which was demolished in 1997 for urban development. even the smell of the air outdoors is as same as the smell of the air I breathed in Shanghai China when I was a kid Under 10 years of age. The architects of old houses made best use of natural sunlight, because back Then there was simply no electric lighting at all.
Stayed 4 nights in Jan 2020
Response from Ronny on 31 Jan 2020
Dear Eddie, We are glad to hear to enjoyed your stay. The story you are telling is an interesting one. History is always an important topic. We would be glad to welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Ronny on 20 Feb 2020
Dear, Thank you for sharing your feedback with us. Hope to see you soon for another stay at Château d'Urspelt. Kind regards.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect romantic Christmas getaway
We took the 2 night Christmas package and then extended it for a 3rd night. It is a beautiful hotel, with exceptional service. A lovely setting for Christmas and we had a wonderful 3 nights and 2 days of comfort and relaxation. We did not need to leave the hotel. Perfect for romantic breaks and in a beautiful area.
Stayed 1 night in Dec 2019
Response from Ronny on 20 Feb 2020
Dear M, These pictures are great. Thank you very much for sharing. Christmas is always a special period of the year indeed and we always aim to provide you with our best possible services in terms of decoration, gastronomy and lodging. We look forward to welcoming you this year. With warm regards.

8/10 Good

Swayzer, Stuttgart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This how wow factory when you pull up. Very beautiful and very well maintained. Once we pulled up though no one came to help us out with where to go for parking, even though three employees sat outside and saw us get out of our vehicle and look around. I was bothered that no one even tried to approach us to see if we were lost. Also, no bell hop to help us in with our luggage. The gentleman at the check-in counter ended up taking our bags after we checked in. Every five star hotel we’ve stayed at had this taken care of as soon as we stepped out of our vehicle. I have some medical issues that don’t go well with having to move heavy luggage. The room was okay, very plain, but it was clean. The shower door drove us crazy, it was a large sliding door and sounded like someone was scraping a chalkboard as you opened and shut it. I’m truly surprised the people in the surrounding rooms never complained of the noise. The restaurant was nice and had a good ambience, how ever the menu was very limited and getting something as simple as a bowl of good soup with some fresh bread was hard to find. What we did eat was very delicious, and seemed well prepared. Of course everything seemed a tad pricy, but we at least what we ate was good. Breakfast was basic, and had the essentials for getting you day started (fruit, breads, cold cereal, cheeses, meats, coffee from a machine and tea). Overall I liked our stay, but I would probably try a different place if we should go back.
Stayed 3 nights in Dec 2019

10/10 Excellent

MrF, Boynton Beach, FL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful and wonderful place. The staff is nice and helpful. The breakfast is delicious and everything was perfect. I visited it with my mom and she has the same opinion about this wonderful place. I hope to visit it again next year.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxe in LU
Beautiful hotel, great food, excellent room. 5 min drive to Clervaux with equally fabulous food.
Stayed 1 night in Nov 2019

10/10 Excellent

Marc A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous chateau hotel in the Luxembourg countryside. The receptionist was very friendly and helpful and the room is fantastic. Dinner was magnificent although a little pricey. I would definitely recommend this hotel.
Stayed 1 night in Nov 2019

10/10 Excellent

MARGARET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was amazing and the restaurant was delicious! We loved it.
Stayed 1 night in Oct 2019

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building in a small village. Great access.
Stayed 2 nights in Sep 2019

6/10 Okay

Derren

Liked: Cleanliness, staff & service, property conditions & facilities
OK but...
Where to start? Firstly it is a lovely building in a pretty, rural setting. Downside of a rural setting this time of year is flies. They were plentiful and pesky and annoying. The room was Hong Kong small and was in the roof void, so the small room was made even smaller by the angle of the roof. It had everything you would need however. Tip- avoid the room numbers that start with a 3. Has a subterranean bar. You press a buzzer and the barman is supposed to come. That prove not to be a particularly reliable process, but once we chased around & got organised the cocktails were very well made. It has a large restaurant. It is not at all cheap. The quality of the food does not live up to the tariff, with both our main courses subject to concerns both in terms of design and preparation. However we were introduced to wine from Luxembourg and very agreeable it was, and fairly priced. Would I stay here again? Yes, but in the winter, in rooms not in the roof and I'd eat out.
Stayed 1 night in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great location, very nice rooms, clean and comfortable. Welcoming staff - excellent breakfast. Very special atmosphere.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the castle! Great experience with my 2 children. Only disappointment was no Air conditioning in the room! It was very hot in July and couldn’t sleep well with just a fan in the room.
Stayed 1 night in Jul 2019

8/10 Good

Cathy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting, but not ideal for families.
The Chateau is beautifully restored and our family room was spacious and comfortable. Very limited privacy for bathing and showering etc (only a semi-see-through curtain between bather and the rest of the room) which may not suit all families. Pool was too small for such a luxurious hotel, and it was closed during our stay, which gravely disappointed our children (this was one of my main reasons for booking this hotel). Dinner was very pricey for a family of 4, and no 'casual' option on offer, so we went into local town to Bistro 1865, which was great. Feel like the Chateau is missing an opportunity there - we were very tired after a long journey and just wanted a relaxed, good value meal, but none was of offer. Limited transport options to the town meant we had to get back in the car after a 7 hour drive, to go out and eat!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic food and wine, maybe just bad luck but our ‘Executive Suite’ only had one small window and a very awkward ceiling design,
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beautiful outdoor pools, exceptionally clean and a joy to relax in.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience. Really enjoyed the quietness and the amenities. Definitely recommend a stay in this hotel. Nearby village has excellent food and scenery.
Stayed 1 night in Jul 2019

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and relaxing time
Really enjoyed our stay at Chateau d'Urspelt. Great location in a very picturesque part of Luxembourg. We stayed here to break up our journey and were really delighted with the room, food and breakfast. Staff are friendly, helpful and attentive. The hotel has a lovely courtyard and is very well lit and an attractive place to sit and have a relax. The restaurant provides excellent food and wine.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely countryside retreat. Very romantic and authentic.
Stayed 1 night in Apr 2019

10/10 Excellent

nitsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Paul

Liked: Staff & service, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay, wished could have stayed bit longer
Stayed 1 night in Jan 2019

10/10 Excellent

Aaron, Kent, england

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing experience such a beautiful hotel and amazing restuarant we checked in celebrating our engagement and the receptionist was so lovely securing us a late table at the restuarant and having complimentary champagne. Was amazing thank you
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When we arrived the pool and outdoor area were closed off for a wedding, but we were not informed of this in advance. It seems they had not informed anyone as there were a lot of upset people at check in. No alternative was offered. They checked us in to a room which was not made up when we got there, so all in all, check in took 1 hour until we were in a room (that was clean)! We made a dinner reservation at the restaurant, and when we arrived we still had to wait 20 minutes to be seated! The service was shocking - our drinks arrived after the first course, dessert took 45 minutes, etc. The waiters all looked like they had never worked in a restaurant before. Overall, the place is nice and the food itself was good, but the service was some of the worst ever.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018