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Reviews of Hotel Britannia

4 out of 5
Hotel Britannia
Torvegade 24, Esbjerg

Reviews

8.8

Excellent

Rating 10 - Excellent. 468 out of 1000 reviews" "
Rating 8 - Good. 445 out of 1000 reviews" "
Rating 6 - Okay. 59 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, friendly staff, comfortable room
Stayed 4 nights in Feb 2024
Response from Mia Sørensen, receptionist on 16 Feb 2024
Dear Caroline, Thank you very much for your review. We are glad to hear you enjoyed your stay! We hope to welcome you again another time. Kind regards, The reception

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Heidi H. on 30 Jan 2024
Kære Christopher, Tak for din flotte anmeldelse. Hos Hotel Britannia sigter vi efter den bedst mulige service til alle vores gæster. Håber vi snart ses igen! Med venlig hilsenHotel Britannia

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from Heidi H. on 29 Dec 2023
Kære gæst, Tak for din anmeldelse. Vi er glade for at du i grove træk nød dit ophold, men vi vil rigtig gerne gøre det bedre. Du er velkommen til at kontakte os direkte, såfremt du har kommentarer eller forslag til hvordan vi forbedrer os. Du ønskes et rigtig godt nytår. Med venlig hilsenReceptionen

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were really nice and helpful. Took longer to get there than planned so didn’t see much. Not much of tourist town. Has white men and sea shore A museum got in to late to see.
Stayed 1 night in Sep 2023
Response from Receptionen on 3 Oct 2023
Thank you for your feedback, we look forward to reading it.We hope to be able to welcome you again.We wish you a nice day.

10/10 Excellent

john g, listowel

Stayed 1 night in Sep 2023
Response from Helene, the reception on 3 Oct 2023
Dear JohnThank you for your feedback, we look forward to reading it.We hope to be able to welcome you again.We wish you a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
The room was efficient and clean. The smell of smoke on the floor I stayed on was problematic due to my allergies. I notified staff of the issue and hopefully they took care of it.
Stayed 1 night in Jul 2023
Response from The reception on 16 Aug 2023
Dear guest,Thank you for your review.We are glad to hear that you have enjoyed your stay with us at Hotel Britannia.We are sorry to hear that you have had problems with the smell of smoke in your room, but rest assured this will be taken care of.Best regards,The receptionHotel Britannia

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Reception on 14 Aug 2023
Dear Anne,Thank you for your review.We are happy to hear that you enjoyed your stay with us. You are always welcome back at Hotel Britannia.Best regards,The reception

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Heidi H. on 9 Aug 2023
Dear Ian,Thank you very much for rating us 10/10! We are glad to hear that you enjoyed your stay as much as we enjoyed having you here. We hope to welcome you both again another time.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Liv on 6 Aug 2023
Tak Ian, fordi du har taget dig tiden til at bemærke en karakter på din overnatning på Hotel Britannia, Esbjerg.God sommer til dig.

6/10 Okay

Karen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very helpful and pleasant staff
Stayed 4 nights in Jul 2023
Response from Nikoline on 6 Aug 2023
Dear Karen. Thank you very much for your positive review. We hope to welcom you another time.

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Showering is a challenge
One night stay. Hadn’t stayed in these smaller rooms before but the area is still adequate. My issue is with the strange over bath shower whereby the bath is big enough for a 3 year old to lie down!! It also has a shower curtain which clings to you so you can’t get a decent shower for fight off the curtain as you’re literally against the wall!! Very poor design. Hotel is nice aparty from this flaw.
Stayed 1 night in Jul 2023
Response from Liv on 30 Jul 2023
Dear Alan.Thank you letting us know about the minor fight you had with the shower curtain. I will pass on the issues.Still glad for the very good rating you gave us at Hotel Britannia, Denmark.Hope to see you very soon again.

10/10 Excellent

Paul

Business traveller
Liked: Staff & service
One of the best if not the best in the centre of Esbjerg. Great location, restaurant and outside seating area.
Stayed 1 night in Jun 2023
Response from Pernille on 1 Jul 2023
Dear Paul, Thank you for your rating, your feedback is valuable to us. We are glad to know that you specifically liked the location, restaurant and outside seating area. We hope to greet you again in the future. Kind regardsThe reception Hotel Britannia

10/10 Excellent

Suma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, ambiance, cleanliness, and of course the fabulous breakfast.
Stayed 4 nights in May 2023
Response from Pernille Knudsen on 25 May 2023
Dear Suma, Thank you very much for your rating, your feedback is very valuable to us. We hope you will have a lovely day. Kind regards Hotel Britannia

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. The lady at reception was fantastic (curly hair, light frame glasses). The staff and food in the gourmet restaurant - yes! Only thing that slightly let the hotel down was no fridge in the room.
Stayed 2 nights in Apr 2023
Response from Mia Sørensen, receptionist on 27 Apr 2023
Dear Thomas, We are very happy that you had a great stay with us. Thank you for the feedback.

4/10 Poor

George

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Check in-check out- check- in
Short notice business trip during Easter so I brought my wife with me. Ordered 2 nights (little pricey), room was small, no place to put clothes, no desk or table, TV didn’t work, ventilator noisey, leftover potato chips under the bed. None of this was the problem - I had to extend my stay 1 more night. Went into Hotels.com and ordered new night (price had gone up by 15%, ok prices fluctuate) Went down to reception to tell them we staying one more night and won’t be checking out. They found the new booking, but had to pay an additional $15 to keep the room(?!?) or and to checkout at 11 and back in at 3PM. Unbelievable. Of principle, I refused to pay the additional fee. My wife had to checkout, find something to do for 4 hours and checking again at 3PM while I was at work at the customer!!
Stayed 2 nights in Apr 2023
Response from Heidi H. on 6 Apr 2023
Dear George, Thank you very much for your review. We are very sorry to hear that you had a bad experience at our hotel - non functional tv, noisy ventilalor and chips under the bed is of course not up to our standards, and for that we apologize. Regarding the extra night, what happened is that you booked two different room types, which is why we were not able to give you the same room, without the extra charge for the upgrade. If a guest has booked different room types, we do unfortunately need them to check out from the room (11:00), and cannot guarantee the new room to be ready before normal check in time (15:00). We hope you understand, and that you will visit us again some other time. Kind regards The reception Hotel Britannia

8/10 Good

Rajiv

Stayed 3 nights in Mar 2023
Response from Pernille Knudsen on 17 Mar 2023
Dear Rajiv, Thank you for your feedback. We are very glad to see that you enjoyed your stay at Hotel Britannia. We hope to see you again in the future. Have a good weekend. Kind regards Pernille KnudsenHotel Britannia

10/10 Excellent

Roger

Stayed 1 night in Mar 2023
Response from Mia, Receptionist, Hotel Britannia on 16 Mar 2023
Kære Roger, mange tak for din tilbagemelding og fine karakter. Vi er mægtig glade for at opholdet har været tilfredsstillende og håber at du kommer igen en anden gang.

10/10 Excellent

Roger

Stayed 5 nights in Mar 2023
Response from Pernille Knudsen on 13 Mar 2023
Kære Roger, Tusind tak for din fine anmeldelse. Vi sætter stor pris på din feedback, og ønsker dig en dejlig dag. Med venlig hilsen Pernille KnudsenHotel Britannia

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Tenna on 16 Oct 2022
Kære gæstMange tak for din feedback.Det glæder os meget, at se at du havde et godt ophold hos os.Vi håber at se dig igen en anden gang.Med venlig hilsenTennaReceptionistHotel Britannia

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely. The location was perfect just a few minutes walk from the railway station. Great breakfast with proper bacon.
Stayed 2 nights in Jun 2022
Response from Mia, Receptionist, Hotel Britannia on 12 Aug 2022
Dear Heather Thank you for your feedback. We hope to see you another time.

10/10 Excellent

Iurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Tenna Lauridsen on 24 Jul 2022
Kære Lurie Mange tak for din feedback, vi sætter stor pris på den. Du ønskes en rigtig god dag. Med venlig hilsen Tenna Lauridsen Receptionist Hotel Britannia

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2022
Response from Mia, Receptionist, Hotel Britannia on 19 Oct 2022
Kære Michael, Mange tak for din fine tilbagemelding- det er vi glade for.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
DISSAPOINTING TO SAY THE LEAST, WE PARKED IN WHAT WE THOUGHT WAS A PARKING SPACE FOR AN ELECTRIC CAR , IT TURNED OUT IT WASNT IT WAS TO CHARGE THE CAR, THE MANAGER SAID HE WOULD GET IT WAIVERED , HE DIDNT, THEY CHANGED THEIR MINDS NEXT DIAY. I ASKED FOR LATE CHECK OUT , WAS PREPARED TO PAY £30 FOR A FEW EXTRA HOURS AS MY HUSBAND WAS ILL. THEY FIRSTLY SAID OK , THEN NEXT DAY SAID WE HAVE TO CHARGE YOU £146 AN EXTRA NIGHT, SO WE COULDNT DO IT. THEY CANNOT MAKE A FIRM DECISION & STICK TO IT , NO MANAGER TILL MONDAY, THE BREAKFAST FAIRLY POOR , THIS MUST BE THE ONLY HOTEL IN THE WORLD THAT DOESNT HAVE A TOASTER FOR BREAD AT BREAKFAST TIME , I ASKED FOR MY BREAD TO BE TOASTED AND IT TOOK 20 MINUTES , WE TOOK ALOT OF PEOPLE TO THIS HOTEL THIS TIME WE WILL NOT BE STAYING THERE ANYMORE & AS IM THE BOOKER FOR THE REST I WILL BE TAKING US TO ANOTHER HOTEL THERE..
Stayed 2 nights in Apr 2022

10/10 Excellent

Malcolm, Doylestown

Stayed 6 nights in Apr 2022

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic hotel in a great location. Service was brilliant, very helpful and friendly staff, particularly Annemette (hope I spelt that right) in the bar.
Stayed 1 night in Mar 2022
Response from Heidi on 2 Apr 2022
Dear Donna, Thank you very much for your nice review. We are glad to hear you enjoyed everything, and will send your regards to Annemette! Kind regards The reception

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2022
Response from Heidi on 24 Mar 2022
Dear Ian, Thank you very much for your review, we really appreciate it. We look forward to welcoming you some other time. Kind regards, The reception

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Tenna Lauridsen on 24 Sept 2021
Dear James, Thank you for giving us feedback and what a feedback. We hope to see you again another time. Have a great weekend. Best regards Tenna Lauridsen Receptionist Hotel Britannia

10/10 Excellent

Christer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Long story short - we are definitely returning All boxes ticked off as top score Thank you so much to the great team
Stayed 1 night in Aug 2021
Response from Mia, receptionist, Hotel Britannia on 28 Aug 2021
Thank you for your replay. We are happy that you had a good stay with us.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Mia, receptionist, Hotel Britannia on 16 Jul 2021
Mange tak fordi du gav dig tid til at give os et feedback - det er vi glade for.

8/10 Good

Jan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Mia, receptionist, Hotel Britannia on 16 Jul 2021
Mange tak for dit svar. vi sætter pris på din tid til at svare på dette :)

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2021
Response from Receptionen on 11 Jun 2021
Hallo Mary Thank you for your reply. We are very happy to hear that you have enjoyed your stay here with us. We hope to get a visit from you again in the future. We wish you a good day. Best regards Anne-Sofie Jakobsen Receptionist

8/10 Good

Bodil

Stayed 2 nights in May 2021
Response from Receptionen on 9 Jun 2021
Hej Bodil Tak for din bedømmelse, det er vi glade for. Vi ønsker dig en dejlig aften. Med venlig hilsen Kristoffer Jensen Receptionist

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Receptionen on 5 Nov 2020
Tak, for din fine anmeldelse i forbindelse med din overnatning hos os. Vi sætter stor pris på din feedback!

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Receptionen on 26 Oct 2020
Tak, for din fine anmeldelse i forbindelse med din overnatning hos os. Vi sætter stor pris på din feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. No ironingboard in the room though...
All in all a nice hotel. The rooms do not have iron and ironisk board and this can not be ordered to the room. Ironing has to be done in a communal ironing room.
Stayed 1 night in Oct 2020
Response from Receptionen on 26 Oct 2020
Hallo. Thank you for your feedback. We hope to see you another time.

10/10 Excellent

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Receptionen on 19 Oct 2020
Tak for din mening, den betyder meget for os.

10/10 Excellent

Sergio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Oct 2020
Response from Receptionen on 15 Oct 2020
Tak for din mening, den betyder meget for os :)

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Receptionen on 21 Sept 2020
Tak for din mening, den betyder meget for os.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Receptionen on 17 Aug 2020
Tak for din mening, den betyder meget for os.

10/10 Excellent

Kasper

Stayed 2 nights in Jul 2020
Response from receptionen on 17 Aug 2020
Tak for din mening, den betyder meget for os.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing design elements! Such lovely rooms that provided us with a solid night’s sleep.
Stayed 1 night in Jul 2019
Response from receptionen on 26 Feb 2020
Thank you for your replay. We are happy that you had a good stay with us.

8/10 Good

Mathias strandhauge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Helle Tingberg on 16 Jan 2020
Kære Mathias. Tak for den positive feedback. Det sætter vi stor pris på. Med venlig hilsen Helle Tingberg

8/10 Good

John-Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from rec on 26 Nov 2019
Thank you for your review :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Nov 2019
Response from rec on 26 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Helle Tingberg on 22 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Helle Tingberg on 22 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
y lovely stay at the Britannia
Amazing place to stay in soooo clean and everyone made you feel welcomed would stay again with out a doubt thank you
Stayed 3 nights in Oct 2019
Response from receptionen on 15 Oct 2019
Thank you for your feedback.

10/10 Excellent

Kestina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from receptionen on 15 Oct 2019
Thank you for your feedback

10/10 Excellent

Jaymi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Helle Tingberg on 19 Sept 2019
Thank you for your feed back :) Best regards Helle Tingberg

10/10 Excellent

Lasse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Just nice and friendly staff
Stayed 2 nights in Aug 2019
Response from Helle Tingberg on 27 Aug 2019
Dear Lasse Thank you for taking the time to give us your feed back. It is great to hear that you where happy with our facilities and services. Hope to see you again at Hotel Britannia. Best regards Helle Tingberg