Ratings based on 1,721 verified reviews

4.6 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from Taipei

Posted 18 Oct 2019
The hotel building is classical and the coffee shop/restaurant is fantastic. The breakfast if also very nice! We love the courtyard and took many pictures there and in the restaurant. The spa is very good and unique, too!
5 out of 5
by a verified traveller

Posted 17 Oct 2019
Perfect stay in a beautiful hotel. Very friendly staff, nothing was too much trouble.
5 out of 5
by a verified traveller from Dublin

Posted 15 Oct 2019
Lovely old atmosphere with courtious and professional service. Sense of histiry. Breakfast excellent. Food menue could be more varied for dinner service
3 out of 5
by a verified traveller from London

Posted 14 Oct 2019
The property location was good and the property itself was ornately beautiful.
4 out of 5
by a verified traveller

Posted 6 Oct 2019
Beautiful hotel, staff very grand helpful. On,y egative is as they were so busy at breakfast sometimes they could not keep up and the service dropped a bit.
3 out of 5
by a verified traveller from Denver Colorado USA

Posted 6 Oct 2019
Beautiful historic bldg. dining area amazing. Room level 3 star hotel. Walls get lot of big dirty spots no USB connectors. Switch for lights let you on or off lights in all room same time. You can’t on just one single room what you need. Just toilet get separate switch. Window can’t open because locks on one side of the window is get mechanical problem. Bath tub get very deep and need to be very careful to not to fell. Old people not recommended at all. Mattress old and uncomfortable. When I’m check in front desk tell me what they upgraded my room. Can’t imagine how’s looks room not upgraded. When I’m talk about this issue with staff they explain what hotel needs remodeling. I’m not recommended to stay there for people who’s looking 5 star hotel. West of money.
5 out of 5
by a verified traveller

Posted 29 Sep 2019
Beautiful building and atrium. Stunning decor in New York Cafe!
4 out of 5
by a verified traveller

Posted 25 Sep 2019
Hotel us really nice... Had dinner at the new York cafe and was disappointed with our waiter. He lacked wine knowledge and wasn't very friendly. But overall.my stay was really good
5 out of 5
by a verified traveller from Menlo Park, CA

Posted 23 Sep 2019
It is a beautiful property and magnificent lobby and cafe! The room is very large with high ceiling and windows. The location is great but takes a bit of walking to the main bridge and waterfront. The breakfast was great as well. Staff is friendly.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 20 Sep 2019