Like everything about the hotel. Great experience, very clean rooms and amenities and friendly staff.
I was upgraded to a suite ( I guess because I have already paid for an extra bed, which would have no space to be put on with out an upgrade. )
I booked 3 rooms for my family, every one had a good time. Only 2 complains
1. Breakfast was not included, which Expedia did not mention while booking the hotel.
2. Rooms were small.
But we received a complimentary sunset cruise, which was excellent. All the members of our group enjoyed it a lot.
Excellent service, rooms are in excellent conditions, restaurants offer a good variety of dishes. I will recommend this hotel to everybody that stays in cochin. Room service and overall staff are very professional
We stayed for 3 nights in August. Rooms were clean, comfortable and very safe place to be. Most of the staff did a good job except for a female staff @ room service. After I placed an order from the room service menu this woman rang back and told me that it's not available albeit it was on both room service and Periyar restaurant menu. When I insisted that I had the particular dish- kerala red boiled rice- in the previous night she rather sarcastically informed me that I must have dreamt the whole thing up; that too multiple times!! Later on she did realise she was at fault but I -for the first time after staying @ Gukulam for so many times - was taken back by such rude behaviour from one of their staff. In fact I found most of the catering staff were 'under the weather'.They took their time- even after requests - to serve coffee/tea etc for the breakfast buffet etc.
The food was mediocre but expensive for that reason I would suggest stay @ the hotel and eat out (Cochin has quite diverse eateries to cater for everyone's palate).Hence the moderate rating.
TL from UK
This hotel is located less than 14 km (7.5 miles) from Fort Cochin, Dutch palaces, and a Jewish synagogue.Minibars and …More
A good hotel. Clean and comfortably. Great customer service.
Good restaurant and breakfast. Plenty of room at breakfast to enjoy reading a newspaper over several cups of tea. Restaurant staff are great.
I cannot find any negatives at all. Very clean and organised hotel with excellent customer service. Staff were very helpful and attentive all the time. I used the hotel taxi to go to Alleppy than had trouble with another one i organised from another hotel...i called the travel desk at Le Meridian and they came to my rescue very promptly..although i wasn't staying there than . Couldn't have appreciated more. Excellent hotel with excellent service.
Excellent location on the river viewing the bridge . The deluxe 2 bed-rooms apartment was wide . Each room with a LCD TV and bathroom , shower and hot water . It has a living room with a TV and many encrypted sport and movie channels and also has dinning area . The. The reception ,room service and house keeping are all helpful . Easy and fast check in & out . Good and not expensive restaurant .
Very pleasant experience on the whole. Watch about some rooms having mildew (fungus). We got one room with it, but the staff were very helpful in shifting us out very quickly. Suggest you checking out the room if you have allergies - especially if you are traveling during the monsoon (actually this true for any Western Ghat hotel).
Ernakulam is the commercial center of the Indian state of Kerula, a tropical area in southwest India. White sand beaches along the Arabian Sea are within 4 miles (7 kilometers). Hill Palace archaeological museum is just outside of the city. A stroll along Marine Drive, set along the city’s famous estuarial backwaters, gives visitors a taste of local culture.
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