A friend and I recently spent two weeks at this hotel. The room was well equipped, clean and comfortable. All the food (in 3 venues in the hotel) was excellent and varied. Most notable was the politeness and helpfulness of the staff, particularly the waiters in the Bubble Cafe and Mark, the Sunset Cruise Manager. The general decor in the hotel is very elegant and well maintained. We appreciated the provision of plentiful bottles of drinking water in our room and that housekeeping staff responded quickly to request. Some constructive suggestions: the pool and poolside area is small and would benefit from a bar serving at least soft drinks and snacks as well as more sunbeds. Some of the travel desk staff did not appear proactive in promoting sightseeing trips and opportunities. The hotel experience would be enhanced by cultural events or entertainment on some nights.
Grand Hotel is right in the middle of Cochin city and is easily accessible to a lot of restaurants around this place. It is well maintained with ample parking and courteous staff. The rooms are big and spacious.
service was poor. customer care need to be improved.
requested for someone to come to check my computer and the guy at the reception said that they will send the guy quickly but no one came despite my second request.
Traveller from mauritius
Located near many attractive locations, the Best Western Avenue Regent is a heaven of comfort and hospitality that can be …More
Had a pleasant experience during my stay, staff were friendly and helpful, the restaurants had a good choice of menus in kerala style as well as continental. Rooms were clean and neat even though the overall decor of the hotel looks jaded due to the number of years it has been operational.
Ernakulam is the commercial center of the Indian state of Kerula, a tropical area in southwest India. White sand beaches along the Arabian Sea are within 4 miles (7 kilometers). Hill Palace archaeological museum is just outside of the city. A stroll along Marine Drive, set along the city’s famous estuarial backwaters, gives visitors a taste of local culture.
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