Interior entrance

Reviews of Avalon Hotel & Conference Center

3 out of 5
Avalon Hotel & Conference Center
16 W 10th Street, Erie, PA

Reviews

6.0
Rating 10 - Excellent. 136 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 248 out of 1004 reviews" "
Rating 4 - Poor. 203 out of 1004 reviews" "
Rating 2 - Terrible. 178 out of 1004 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a little dated but very well maintained and close to downtown. Very clean.
Stayed 1 night in Feb 2024

2/10 Terrible

Mrs. Shon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Avalon was very run down and there was absolutely nothing like a cafe or restaurant inside the hotel. We checked in went to our room and left due to not feeling safe. The room sat empty. We went back and checked out the next day. We never stayed.
Stayed 2 nights in Feb 2024

10/10 Excellent

Maureen

Travelled with partner
Front desk gentleman were awesome. The hotel is in need of updating
Stayed 1 night in Feb 2024
Response from RD on 17 Feb 2024
Hello Maureen,Thank you for your stay with us and glad you enjoyed the visit, Please come again.Thanks again,RD

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RD on 17 Feb 2024
Thank Chris for 5 star review, we are happy to know you enjoyed your stay. Looking forward to serve you again,Wish you all the best.RD

6/10 Okay

Heather

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from RD on 17 Feb 2024
Thank you for your review. Looking forward to serve you again.Thanks,

2/10 Terrible

gerri brown

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from RD on 8 Feb 2024
We always eager to help make guest's stay enjoyable.Hope you are doing well now. Thank You

6/10 Okay

Randy

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
To much cold air around the window,they did not have breakfast,the water did not drain out off shower,bathtub
Stayed 1 night in Dec 2023
Response from RD on 8 Feb 2024
Hello Randy , thank you for your stay, we stopped serving break long ago and our rates reflect the savings to guests.We have looked in to your suggestion and worked on the maintenance dept to correct the,.Thank you

6/10 Okay

Gail

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Internet and channels kept going out. Damaged ceiling in bathroom, tub dirty and caulking coming off.
Stayed 1 night in Dec 2023

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
RIKKI at the front desk was kind, helpful and welcoming. She gave us recommendations for food and drinks in the area.
Stayed 1 night in Nov 2023

8/10 Good

katherine

Travelled with family
Liked: Cleanliness, staff & service
Hotel is old but in good shape. Room was clean and had amenities stated (soap, shampoo, towels, coffee pot). Great location downtown so very easy to walk to some really nice restaurants/bars in area. We had kids w/ us and did not feel unsafe at any point, even in evening. I would suggest that the hotel take down the old pictures of the on property restaurants/bars that do not exist any more...seems misleading. Also, would be nice to at least offer a small continental breakfast. Front desk staff was very friendly and accommodating. Parking lot was also nice to have and easy to use. Overall a good economical hotel if you want to be in the heart of downtown erie.
Stayed 2 nights in Nov 2023

4/10 Poor

Jeffrey

Disliked: Staff & service, amenities, property conditions & facilities
Advertised night club and no night club. Homeless camped out right in front of doors and garage entrance
Stayed 1 night in Sep 2023

6/10 Okay

Susie

Business traveller
Disliked: Staff & service, amenities
I liked that it was close to Hamot Hospital. My room was clean and quiet. I did nit like that they only have 1 person working the front desk. The luggage carts are filthy. They had a car parked durectly in the path of the curb fir handicaos and you couldn't get the luggage diwn ti your cart. I told them about the cart because I am handicapped. Some of the rugs are loose and ciming up and dust is apparent on glass tops. I was woken by a wakeup call at 4.30am both mornings. I was told they would stop it after it happened once. To me this should not be the case fir what they charge.
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

Richard

Disliked: Cleanliness, amenities, property conditions & facilities
Hair on the floor in the bathroom upon arrival. Shower was gross and dirty. Shower head was install at about 5 feet so I had to bend over to use it. Air conditioner didn’t work. Told this to the checkout staff and she said sorry as if she’s heard this 1000 times. They know the place is trash. Do not recommend.
Stayed 1 night in Oct 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A Good Place to Stay
Not a lot of bells and whistles, but it is clean and has what you need. A good place to stay and the staff was very friendly.
Stayed 2 nights in Oct 2023
Response from CaitlinS on 25 Oct 2023
Hello Micheal, We are so glad that you found our Hotel to have a friendly staff and to have had everything that you needed here with in our hotel to make your stay pleasant for you! Hoping to see you in the future on your next trip into Erie and Thank You again for staying with us!Best,CaitlinSAvalon FD

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy and Dingy and WAY Overpriced.
I'm sure this hotel was beautiful back in its day, but now it's run down and uncomfortable. We were told by a local law enforcement officer that it's in the process of being turned into low-income housing. The location wasn't the greatest but were told, "don't worry, the police station is only four blocks away." The room was filthy, the lamps and tables were sticky and there were large muddy (I hope) hand prints on the inside of the window. There was no closet. Only one lamp worked. There was no blanket or comforter on the bed, just a thin bedspread. The bathtub/shower was moldy and discolored. When my husband tried to take a shower, the drain backed up immediately and filled the tub with brown water. It didn't smell too bad, surprisingly, especially if you don't mind the smell of marijuana.
Stayed 1 night in Oct 2023
Response from RD on 13 Oct 2023
Hello Guest,We are sorry to know that nothing was right with your stay, we are looking in to your comments and it will help us improve our customer service trainings and understandings.Management

6/10 Okay

Sara

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You pay for what you get
The room was dated but fine. Clean, nothing special. That was the most uncomfortable bed I've ever slept on with pillows that were so flat they might as well have been non-existent.
Stayed 2 nights in Oct 2023

6/10 Okay

AMY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms are older but very clean, but our aircondioner was not working so even though it was a cooler night, it got stuffy.
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Everything was great
Stayed 1 night in Sep 2023
Response from CaitlinS. on 3 Oct 2023
Hello Ryan, Glad to see you enjoyed your stay here with us at Avalon and gave us a 10 out of 10 rating!! Hope to see you back soon!!

8/10 Good

Diane

Travelled with family, Business traveller
Personal was great and extremely helpful
Stayed 2 nights in Sep 2023
Response from CaitlinS. on 3 Oct 2023
Hello Diane, We are happy to hear that you found our staff great and extremely Helpful. We hope to see you back in the future!Thank You,CaitlinS.

8/10 Good

Tom

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from CaitlinS. on 3 Oct 2023
Thank You for the 8 out of 10 Tom! Have a great day and hope to see you again in the future!

8/10 Good

Mylha C

Stayed 1 night in Sep 2023
Response from Rikki/Management on 15 Oct 2023
Mylha,thank you for taking the time to review your stay! We look forward to being your go to property next time you travel to Erie PA.

8/10 Good

Timothy

Stayed 1 night in Sep 2023
Response from RD on 21 Sept 2023
Hello Timothy,Thank you for your business. Please visit us again.Management

10/10 Excellent

Arnel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wont stay in that again
Stayed 1 night in Sep 2023
Response from CaitlinS on 3 Oct 2023
Hello Arnel,We are sorry to hear you will not stay here again. Is there anything we can do to approve things on our end that would make our guests happier with their stay in the future? We read over all reviews to try to improve anything that we can and value your opinion. We hope that you will give Avalon another chance in the future. We wont let you down.Thank You,CaitlinS

4/10 Poor

Kristin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from RD on 21 Sept 2023
Hello Kristin,We are sorry you did not like your stay with us. les us know if we can help you find a better place in the future. There are many hotels around here that me satisfy your needs. Thanks,Management

8/10 Good

Andrew

Travelled with family
Disliked: Amenities
Spacious hotel. Wonderful that the manager upgraded the room. Hotel seem like years ago it might’ve been a really great place. It’s past its prime. Certainly wouldn’t take much to bring it back.
Stayed 1 night in Sep 2023
Response from management on 21 Sept 2023
Andrew,We're pleased you enjoyed your stay at our property! We look forward to being your go to property in Erie.-rikki/management

6/10 Okay

Bruce

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Caitlin on 8 Aug 2023
Thank You for leaving a review! Avalon Thanks you for staying with us and hope to see you in the future!

10/10 Excellent

Jeffrey, East Orange

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice, serviceable hotel in downtown Erie for a fraction of the price to stay on the bayfront. Easy to use parking garage. I've stayed here twice on trips to Erie. If you need a good, clean place to stay The Avalon works well.
Stayed 3 nights in Jul 2023
Response from Rikki/Management on 23 Jul 2023
Jeffrey,thank you for taking the time to review your stay at our property! It was a pleasure being your home away from home while you were back in Erie. We truly appreciate you & your review! We hope to see you again in the future!

10/10 Excellent

Griffin

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel to stay at in the area… very walkable to the CBD.
Stayed 3 nights in Jun 2023
Response from Rikki/Management on 5 Jul 2023
Griffin,Thank you for taking the time to review your stay! It was a pleasure being your go to property in Erie! We hope to see you again!

2/10 Terrible

blanca

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a night mare everything was dirty . The hotel was old and it smell awful. The worst experience ever.
Stayed 1 night in Jul 2023
Response from Management on 4 Jul 2023
Hello Blanca,We respectfully disagree with your review. Hotel is built in 1978- 45 years ago, made of steel and concrete to last 100 years. it is solid building so being an old is subjective. What kind of smell? We keep it clean and tidy and take great pride.Wish you have a safe and pleasant travel home and hope you find a place to your liking in the future.Management

10/10 Excellent

Igor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night excellent stay
Everything was great. Comfortable bed, excellent location. Unbeatable price.
Stayed 1 night in Jun 2023
Response from RD Management on 30 Jun 2023
Dear Igor,We are thrilled to read your 10 out of 10 review, it means a lot to us and encourages our staff to do better.Glad to know you liked our location and price. We truly appreciate your business.

6/10 Okay

Thomas

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The manager was great. The rooms need to be updated. They are in fair condition along with the rest of the hotel.
Stayed 2 nights in Jun 2023
Response from RD management on 27 Jun 2023
Hello Thomas,Thank you for your stay with us. Please visit us again.

10/10 Excellent

Shelby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The place was amazing! And the manager that checked us in was awesome! I think her name was Ricki (: walking distance from alot of bars and food places. Will be booking again soon !!
Stayed 1 night in Jun 2023
Response from CaitlinS on 20 Jun 2023
We are so happy to hear you liked our hotel.As for Rikki, she truly is amazing! Please stay with us agaiin in the future!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very friendly, informative and professional. We were disappointed with the room. The toilet bowl would run periodically. The shower head leaked. The television channels, most were wavey and you could not watch and there were no local channels available. This was a conference center, but they did not offer breakfast, no bar or restaurant available. The staff gave very good recommendations about local establishments, however we were looking to stay in the building and relax. The decor was very nice in the lobby area as well.
Stayed 1 night in Jun 2023
Response from CaitlinS on 20 Jun 2023
We are happy to hear that you liked our staff! we take great pride in all of them! We are currently working with our television provider to fix any issues with the cable and will soon be fixed! Please stay with us again in the future!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Noise and cleanliness issues
I couldn't sleep all night because of the noise from outside and other rooms. The carpet and bathroom were not clean and the toilet and bathtub did not flush well. The staff was friendly.
Stayed 2 nights in Jun 2023
Response from CaitlinS on 20 Jun 2023
We are so happy that you enjoyed our staff here at Avalon! We do understand that there may be noise outside of the hotel, and we apologize. Its is downtown and out of our hands unfortunately. Please give us another chance when coming into Erie in the future!

10/10 Excellent

Gene B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
they were all friendly
Stayed 1 night in Jun 2023
Response from CaitlinS on 20 Jun 2023
We are pleased you found our staff so friendly and gave a perfect score! Please stay with us again the next time you are in Erie!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
nice--but frustrating
The location is perfect...the staff very welcoming...the room was clean and supplied...convenient parking...unfortunately the tv was very iffy--no print out of available stations...no print out of amentities of the hotel nor possibilities near by in erie....the coffee pot did not work properly...and though I could connect to the network, i could never connect to the internet.
Stayed 1 night in Jun 2023
Response from RD Management on 17 Jun 2023
Hello Guest,Thank you for the stay and review. We are happy to know you liked our location and welcoming staff. We are working with TV provider to improve our service. Please consider to stay with us again.

8/10 Good

Roni Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Erie!
This was a weekend trip for me and my husband. The hotel's location was terrific. Very walkable to the many breweries and restaurants in town, as well as the baseball stadium. The hotel was clean and staff were friendly. Free parking in the underground garage. Beds were comfortable and the rooms were nice sized. The hotel could use a refresh/updating. The shower head could be better and the towels could be bigger, but all in all the hotel was fine.
Stayed 2 nights in Jun 2023
Response from RD on 12 Jun 2023
Hello Roni Lynn,We greatly appreciate your review, glad to know you enjoyed our location and cleanness along with location. Please visit us again.Thank You,RD Management

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff!
Stayed 2 nights in Jun 2023
Response from RD on 12 Jun 2023
Thank You Lorne for the perfect review. We are happy to know you enjoyed your stay and front desk staff, Please visit us again when traveling to Erie.Regards,RD Management

6/10 Okay

Alison

Stayed 1 night in Jun 2023
Response from RD Management on 30 Jun 2023
Dear Alison,Thank you for your review. We appreciate your stay with us, Please visit us again.

10/10 Excellent

Latoyia

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Management on 7 Jun 2023
Latoyia,Thank you for an amazing review ! Please come stay next time you're in Erie :)-Rikki

8/10 Good

TALIAH, Boston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front staff was very nice.
Stayed 1 night in Jun 2023
Response from Management on 7 Jun 2023
Taliah,Thank you for staying at our property & reviewing your stay. Please come see us again next time you're in Erie!

6/10 Okay

Antonio

Stayed 2 nights in May 2023
Response from Management on 31 May 2023
Antonio,Thank you for taking the time to review your stayBestRikki

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Convenient location!
Stayed 3 nights in May 2023
Response from Management on 31 May 2023
Kevin,Thank you for reviewing your stay! We hope to see you again next time you travel to Erie! Best,Rikki

4/10 Poor

AILEEN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bedding very uncomfortable. Loud hvac. Wi-fi not working. TV was analog and blurry on every channel. Basement parking looked unsafe. However the staff was pleasant.
Stayed 3 nights in May 2023
Response from RD on 26 May 2023
Hello Aileen,We have looked in to your remarks and working diligently to address the concerns,parking is our own underground garage, we do not believe anyone can get better parking facility than what we are offering. we are glad that you liked our staff.Thanks,RD management.

6/10 Okay

Mindy

Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from RD on 21 May 2023
Hello Mindy,Thank you for staying with us.RD, Management

10/10 Excellent

James

Liked: Staff & service
Stayed 2 nights in Apr 2023
Response from Management on 7 Jun 2023
James,Thank you for an amazing review! It was a pleasure !

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service
It was great for what we needed.
Stayed 1 night in May 2023
Response from RD Management on 10 May 2023
Dear Dawn,We appreciate your review and your stay with us. Please visit us again when travel to Erie. PA.Thank you again.

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
I liked the hotel
Stayed 2 nights in Apr 2023
Response from Rikki on 5 May 2023
William,We're very pleased to hear you enjoyed your stay at the Avalon hotel! We look forward to being your go to property next time you travel to Erie. Best,Management

8/10 Good

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from RD on 23 Apr 2023
Dear Dan,Thank you for the review, we hope to serve you again soon.Management