Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews of La Villa Eugène

5 out of 5
La Villa Eugène
82-84 avenue de Champagne, Epernay, Marne

Reviews

9.2

Wonderful

Rating 10 - Excellent. 145 out of 209 reviews" "
Rating 8 - Good. 37 out of 209 reviews" "
Rating 6 - Okay. 22 out of 209 reviews" "
Rating 4 - Poor. 2 out of 209 reviews" "
Rating 2 - Terrible. 3 out of 209 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and comfortable. The room was large and all amenities had been provided
Stayed 2 nights in Nov 2023

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again.
Stayed 1 night in Oct 2023

6/10 Okay

Raissa, Westmount

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful staff and beautiful property, but space in rooms not quite functional. Had to move around sideways in certain spaces. Difficult to shower without door opening and soaking floor. At 5'6", I was fine, but my 6'2" husband kept bumping into everything 😂
Stayed 2 nights in Oct 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A premiere cru of a place to stay
A truly elegant and sophisticated place to stay. The welcome was very warm and efficient. Our room was beautifully appointed and the bed was extremely comfortable. The only downside was when we asked reception to book us into a restaurant that had been highly recommended to us the young man on duty was not helpful and booked us into another restaurant (which was okay) giving us the reason that the restaurant was fully booked, however when we went into our preferred restaurant after having eaten at the restaurant he had booked we found out that there would have been a table available to us at the time we wanted. The staff at breakfast time were an absolute delight and cheerfully accommodated our choices
Stayed 2 nights in Oct 2023

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool, but the traffic is quite loud so it’s hard to really relax by the pool. Walking distance to everything. We were charged for parking which wasnt ideal. I think we were charged for 2 days of parking although it was really 24 hours ( one day) as we had only booked one night. Staff were very friendly and eager to show us around the property.
Stayed 1 night in Sep 2023

10/10 Excellent

Stanley

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jutta, SAN FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!!!

8/10 Good

tim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No upgrade & recommended very average restaurant
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quaint hotel
lovely hotel in great location friendly staff. would recommend
Stayed 2 nights in Jun 2023

10/10 Excellent

Emily

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Raymond J

Stayed 2 nights in May 2023

10/10 Excellent

Emelie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff, good service, large room and a hotel with a lot of character!
Stayed 2 nights in May 2023

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, convenient, location, and the staff was very helpful. Épernay is a beautiful place to visit.
Stayed 2 nights in May 2023

10/10 Excellent

Nihat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic, beautiful villa with well-maintained decor, rooms, and common areas. The location was also amazing, within walking distance of many attractions and Epernay's downtown.We truly enjoyed our stay and would love to go back soon...we also have to mention the friendly and very professional staff, who assisted and served us throughout our stay...special thanks go to Magalie / Réceptionniste - she started her amazing support even before we arrived...Thank you for making our experience a special one...All the best...
Stayed 2 nights in Feb 2023

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great location
Stayed 3 nights in Aug 2022
Response from HOTEL LA VILLA EUGENE on 19 Oct 2022
Dear CarlosThank you for taking the time to write your feeling about your recent stay at the hotel La Villa Eugène *****.It is a pleasure to read your comment.All the staff will be delighted to welcome you during another escape in Champagne.

6/10 Okay

Jay, North Vancouver

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The lady at the check in was great, but unfortunately downhill from there. We had a standard room which was larger then expected for EU but the room and decor were very tired. A/C was broken in all the standard rooms we were told so we had a temporary portable one in the room. It was huge and super noisy. The location was not as good as we thought as well as on a busy road and far from town. (It was great for visiting Mercier winery though)
Stayed 1 night in Aug 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming property. The room we had was small but contained everything we really needed. Great location to walk to the attractions, so it is quietly and comfortably convenient.
Stayed 1 night in Jul 2022

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Meh
While Villa Eugene was picturesque from the outside, the property itself is not a five star property by any stretch of the imagination. The location is, at least, very nearby many of the famed champagne houses and only a short walk or drive from the little downtown of Epérnay. The hotel is very understaffed - often nobody was at the front desk or available to answer the phone or for a question by the pool. To that end, we often had to look around the property for someone and we were then chastised for simply wandering around the house or the grounds. The blonde woman (who is apparently the owner) is extremely unfriendly. We were constantly criticized or questioned for simple requests or questions. It’s as if we were inconveniencing her for paying to stay here. Overall, we did not feel welcome - if she was nearby, she watched us as if we were children or as if she expected us to steal something. The rest of the staff is very friendly, but it’s clear they do not enjoy working for/with this woman. We were also told we cannot drink anything from the outside in the hotel area and must purchase everything from the hotel bar, despite being in Champagne (where the point is to taste and buy at various wineries and champagne houses and then enjoy your purchases). An absurd policy - most hotels have a bar or a shop or room service and they do not ban you from drinking your own drinks. There decor is mismatched and often conflicting (it is not elegant “French provincial style” as photos
Stayed 4 nights in May 2022
Response from HOTEL LA VILLA EUGENE on 5 Jul 2022
Dear customers; Thank you for taking the time to write your comments. But this needs some clarification. It is not recommended for our guests to consume their own drinks in the common areas of the hotel (pool and bar) but is allowed in private rooms and terraces. It is also forbidden to serve yourself in the bar of the establishment. To satisfy our clientele, our establishment offers a wide selection of wines and champagnes at the pool or bar at any time of the day and evening. Cordially,

8/10 Good

shannaz

Stayed 1 night in Apr 2022

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from HOTEL LA VILLA EUGENE on 9 Jan 2022
Cher Client, nous vous remercions pour votre avis et de le partager avec la communauté de Hotels.com. Dans l'attente de vous accueillir dans un future proche, nous vous prions d'agréer nos meilleures salutations. Bien cordialement, la Réception Hôtel La Villa Eugene 51200 Epernay

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely room, breakfaat area, bar, and convenient location aere all part of la Villa Eugene's appeal. We had a wonderful stay.
Stayed 2 nights in Sep 2021
Response from HOTEL LA VILLA EUGENE on 1 Oct 2021
Chers Clients, Toute l'équipe de l'HOTEL LA VILLA EUGENE vous remercie pour votre commentaire et nous sommes ravis que vous ayez passé un excellent séjour dans notre établissement. Nous aurons toujours le plaisir de vous accueillir pour un prochain séjour en Champagne. Cordialement

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was amazing. I would highly recommend staying there. Nicola the concierge was super helpful. We had a small issue with our A/C the first night, and he took care of it at 11pm, which was supposed to be his time to leave. In general the whole staff care about their guest having an exceptional experience. We did not eat on site, so I can not comment on the food.
Stayed 2 nights in Sep 2021
Response from AGNES on 18 Sept 2021
Dear Sir, We thank you for your message and we will have the pleasure to welcome you in the future. Kind regards the reception

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The place is beautiful. Location and parking are great. Service, however, unfortunately was lacking. We were not greeted upon arrival or helped with our bags. One afternoon I was out by the pool and after about 30 minutes someone came out to ask if I wanted a drink. Breakfast was ok, but not great.
Stayed 2 nights in Sep 2020

6/10 Okay

CLARE

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The staff there were lovely, but the hotel looks very weary and is definitely not the most stylish place we have ever stayed. It’s quite surprising for such a level of bad taste in the Champagne region. The garden area (“parkland”) is definitely over sold and the interior design is frankly quite naff. We treated it as somewhere to sleep, although expensive, rather than a destination in itself. It certainly won’t be appearing on our Instagram!
Stayed 1 night in Aug 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
eco
Excellent location and secure on site parking
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish an beautifully kept. Rooms however were very hot and the air conditioning didn't seem to work. This however was our only criticism - everything else was perfect and I'm sure had we stayed longer they would have sorted out the temperature as the staff couldn't have been more helpful and charming.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The location of the hotel is excellent for exploring epernay and Avenue De Champagne. Car parking at the hotel is charged at 15 euros per night, and whilst secure (gated complex) we felt a little cheated by the car parking charge when the room charge was not cheap. The staff were fantastic, very polite and the hotel is a beautiful building but we found the beds to be really uncomfortable, the pillows very hard and the shower was only lukewarm. A 5 star hotel which didn't stand up to 5 star standards.
Stayed 1 night in Jan 2020
Response from LA DIRECTION on 5 Feb 2020
Dear customer, Thank you for taking the time to write your feeling about our Hotel. You have booked by an intermediary your room. We send all the information about our services to this one (breakfast, city tax, car park, …) When you booked directly to our reception you received the confirmation with the quotation of your booking and extras services. We also propose some package included car park and breakfast. Regarding pillows and beds, our reception is open 24/24 there is someone at your disposal. Regarding the shower, in the bathroom, we have done the necessary.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old home that has been nicely updated. We will stay there again.
Stayed 2 nights in Dec 2019
Response from LA DIRECTION on 5 Feb 2020
Dear Guest, We thank you for your comment regarding your stay at our Hotel. We hope to have the pleasure to welcome you to our Champagne region. All the Staff of la Villa Eugène *****

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

ANITA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were a little dissapointed to get a downstairs room next to the reception desk, but it was nicely equipped. The reception staff were very helpful. The hotel is noisy as it’s in the main road, but it is very well placed for the champagne houses and walking down Champagne Avenue. It would be best to be aware that there are very few restaurants open on a Monday and Tuesday night, so these need to be booked in advance as the hotel does not have a restaurant.
Stayed 2 nights in Sep 2019

10/10 Excellent

v, Australia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room. Wonderful and helpful staff. Perfect location. Our only issue was lack of gym!
Stayed 4 nights in Aug 2019

10/10 Excellent

Karolien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at the top end of the Avenue de Champagne. Mercier is right next store and a beautiful place we called home for tasting and snacks across the street calle Elodie. The pool area is quiet and beautiful. They have a charming bar right off of the parking lot. The hotel room is clean with a modern spacious bathroom equipped with Robes and sleepers. Breakfast is very good and you can dine inside their beautiful dinning room or around the pool. Staff is polite and professional. Would stay here again.
Stayed 2 nights in May 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location hotel
Nice staff good location would say more 4 star than 5
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know it seems that every hotel I’ve been giving top of the line but Sarah sleep we did not stay in a bad place the whole trip everyplace was stunning this was no different right on champagne roll easy parking beautiful sweet insanely gorgeous bathroom and as usual a great bed to sleep and restaurants are very close by within 1 km and a beautiful pull up top that wasn’t open when we were there because of the weather
Stayed 1 night in May 2019
Response from HOTEL LA VILLA EUGENE on 21 May 2019
We thank you for your comment regarding your stay at our Hotel. We hope to have the pleasure to welcome you to our Champagne region.

8/10 Good

Fran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from HOTEL LA VILLA EUGENE on 21 Apr 2019
Thank you for your comment and for choosing our hotel. We are glad that you enjoyed your stay and we hope to have the pleasure of having you and your relatives as guests at our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from HOTEL LA VILLA EUGENE on 30 Mar 2019
Thank you for taking time to write your feeling about your recent stay at the hotel La Villa Eugène

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from HOTEL LA VILLA EUGENE on 2 Apr 2019
Thank you for taking time to write your feeling about your recent stay at the hotel La Villa Eugène

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh fruit & bottled water replaced in our room daily. Good sized room, excellent shower and bathroom and parking immediately outside the hotel reception.
Stayed 3 nights in Mar 2019
Response from HOTEL LA VILLA EUGENE on 30 Mar 2019
We thank you for your comment regarding your stay in our Hotel. We hope to have the pleasure to welcome you in our Champagne region.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
We had room 21 which was beautiful. It’s a shame that the hotel doesn’t have a restaurant open in the evenings.
Stayed 2 nights in Feb 2019
Response from HOTEL LA VILLA EUGENE on 10 Mar 2019
We thank you for your comment regarding your stay in our Hotel. We hope to have the pleasure to welcome you in our Champagne region.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from HOTEL LA VILLA EUGENE on 10 Mar 2019
Thank you for your rating and for choosing our hotel. We are glad that you enjoyed your stay and

10/10 Excellent

Earle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i shall return
5 minutes walk from main champagne houses.8 euro taxi to city centre.Friendly and helpful reception team. Cosy if separate bar.The rooms are exquisite with those wonderful sink in and sleep mattresses.Oozes quality.
Stayed 1 night in Dec 2018
Response from Manager / HOTEL LA VILLA EUGENE on 11 Dec 2018
We thank you for your comment regarding your stay in our Hotel. We hope to have the pleasure to welcome you in our Champagne region.

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Disappointing
We were received by a very cool receptionist which put us off right away. The villa is beautiful but our room was uncomfortably small. We weren’t even able to dress at the same time. We both were disappointed in our accommodation.
Stayed 2 nights in Nov 2018
Response from RECEPTION MANAGER on 5 Dec 2018
Dear Guest, Thank you for taking time to express your feelings about your recent stay in our Hotel. We do not understand your remark about your welcome, we do not have for ethical to badly welcome our guest. The whole team is at the disposal of all our customer. Regarding the size of the room, you have booked online the last room available for the same arrival day and that one is one of our smallest room. We hope to have answered to your remark. Cordially.