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"The location in the old town is the best part of this hotel. The room was very small with no storage space (had to walk around our suitcases) to get around. The shower was miniature with curtain on two sides. The breakfast had very small selection of food. The lady serving the breakfast cafe was very nice, as were the front desk. Unfortunately, the neighboring business was reconstructing and there was lots of noise during the day. However, the evenings were quiet from the construction and the neighbors."

"Items are similar daily . Food quality is good . "

"Superb"

"We absolutely loved this place! The staff were all so friendly and kind. The rooms were nice!! The beds were so comfy! The location was PERFECT. We couldn’t recommend this place enough. One thing to be mindful of, the shower water would randomly change temperature (it would suddenly go ice cold or very hot) and then go back to the normal temperature you set. It was strange. We would stay here any and every time we were in Luzern without hesitation! Ps. Go to “Bakery Bakery” for coffee and amazing treats! "

"Very nice hotel, staff very friendly, I had the best experience."

"10/10! Stunning property, amazing staff, wonderful breakfast . Stellar location. Very happy with this hotel. We got here very early and were so jet lagged . Fell asleep in the second floor lounge area and the front desk staff came to find us and tell us our room was ready so we could go have a nap . Room was clean. Little treat on our bed and some nespresso coffee. Shower was lovely, room is soundproofed from the noise of downtown. Blackout shades as well for a nice sleep. Fan to cool off if needed but we ended up opening the window while we slept for some fresh breeze. Breakfast had a very good variety, better than the other hotels I’ve been staying at along my journey. The staff went out of their way to ensure whatever we needed we had and If we wanted something they offered ways to give it to us . You won’t be disapppinted staying here !"

"The staff were fantastic. Nothing was too much trouble. The location was stunning. Transport connections were great. The bed was comfortable."

"The main cafeteria room was not available to go eat in during restaurant operation, there was not really anywhere to eat or heat our lunch (maybe it is only because we took the "cell" room but nonetheless...). The room itself lacks a couple of things, first is shower and toilet privacy with semi translucide walls, the steps to get on top of bunk beds are so small that it hurts your feet, the window is too high for a normal person to be able to access it and open or close it... Good idea but implementation is to be revisited..."

"I can't say enough about the staff at this hotel. They were fantastic!"