Encanto Holidays from £695

The property is conveniently located in central IB. And while other rooms looked like they would be comfortable our room was located across from where the garbage is dumped and the washer and dryer. I messaged the property manager right away and sent photos of the overflowing garbage. I asked to be moved to another room. They said that was not possible. They did say they would give me a 10% refund on my stay. They never honored this. This level of garbage certainly attracts rats. Who wants this right outside their door? I gave them feedback that this particular room should not be rented out as a guest room because of the garbage and noise from the washer and dryer running.

For being an old building the property is sensational. The staff bent over backward and even upgraded our room just because. The rooms are beautiful, The beds are super comfortable. I will definitely stay there again.

Overall, it is 3 Star. Hotel is older so knew it wouldn't be great. Room was clean. Comfortable bed. Bathroom & shower comfortable & clean. An amenity is a free bottle of still water; my bottle was open and drank out of. So they brought us two. Asked for different room bc 1st was meh! Rey quickly chose a better room for us. When we asked where gym/pool facilities were, they said not on site. They have a relationship with Fit gym. It's basically 7 walking blocks away. Not so bad if you're going to gym to work out. But problem is they give you 1 pass, and say it's only 1 per day. And per Z, it isn't an all day access pass, it's 1 time, so go in & leave, you can't go back in. However, gym says you can go back in, but said you have to bring a new pass each time. I told the hotel that and the hotel said, well Fit doesn't dictate our policy. And if we issue a new pass more than once a day, we have to pay them more than once for a day pass. And if you don’t use a pass, you lose it. Asked for 3pm check out. One staff said $50 fee. Another said $75 per hr after 1pm