Title: Poets House Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=6545999&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Poets House Poets House creates an urban oasis where creativity flourishes amid tranquility, while The Dining Room serves memorable dishes in charming surroundings ## Photo gallery for Poets House ![Courtyard - Poets House (Ely)](https://images.trvl-media.com/lodging/7000000/6550000/6546000/6545999/927b2597.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Double Room, 1 King Bed | Premium bedding, in-room safe, individually decorated - Poets House (Ely)](https://images.trvl-media.com/lodging/7000000/6550000/6546000/6545999/036eb940.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; local and international cuisine - Poets House (Ely)](https://images.trvl-media.com/lodging/7000000/6550000/6546000/6545999/58f648c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - Poets House (Ely)](https://images.trvl-media.com/lodging/7000000/6550000/6546000/6545999/bbc58fcf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Poets House (Ely)](https://images.trvl-media.com/lodging/7000000/6550000/6546000/6545999/611ba22c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Situated in the city center, Poets House offers a peaceful retreat with a garden sanctuary and library. Guests enjoy local and international flavors at The Dining Room and in-room WiFi. Attentive staff provides concierge assistance and luggage storage for a seamless stay. ## Reviews 9.4 Exceptional ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Business services £211 includes taxes & fees 13 Jan - 14 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 31 - Jan 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=6545999&PinnedHotelID=6545999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=6545999&PinnedHotelID=6545999&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 1 - Jan 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=6545999&PinnedHotelID=6545999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=6545999&PinnedHotelID=6545999&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=6545999&PinnedHotelID=6545999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=6545999&PinnedHotelID=6545999&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=6545999&PinnedHotelID=6545999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=6545999&PinnedHotelID=6545999&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Standard Double Room, 1 King Bed ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6550000/6546000/6545999/0472fda6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 King Bed 9.2 Wonderful 7 reviews ### Highlights Individually furnished Individually decorated Air conditioning Flat-screen TV Blackout curtains Premium bedding Private bathroom Hairdryer - 86 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Double Room, 1 King Bed ![Superior Double Room, 1 King Bed | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6550000/6546000/6545999/036eb940.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 1 King Bed 9.6 Exceptional 7 reviews ### Highlights Individually furnished Individually decorated Air conditioning Flat-screen TV Blackout curtains Premium bedding Private bathroom Hairdryer - 108 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6550000/6546000/6545999/0472fda6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 10.0 Exceptional 3 reviews ### Highlights Individually furnished Individually decorated Air conditioning Flat-screen TV Blackout curtains Premium bedding Private bathroom Hairdryer - 108 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Double or Twin Room ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6550000/6546000/6545999/ded18835.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double or Twin Room 9.4 Exceptional 3 reviews ### Highlights Individually furnished Individually decorated Air conditioning Flat-screen TV Blackout curtains Premium bedding Private bathroom Hairdryer - 226 sq ft - Sleeps 2 - 2 Single Beds OR 1 King Bed ### View all photos for Exclusive Double Room ![Exclusive Double Room | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/7000000/6550000/6546000/6545999/1ba1e29e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Double Room ### Highlights Individually furnished Individually decorated Air conditioning Flat-screen TV Blackout curtains Premium bedding Private bathroom Hairdryer - 108 sq ft - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FEly-Hotels-Poets-House.h6545999.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FEly-Hotels-Poets-House.h6545999.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C52.39920%2C0.25938&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HUfPMd37qdDH9kGjfP8h4vmypRk=) 40 - 44 St Marys Street, Ely, England, CB7 4EY #### What's nearby - Ely Museum \- 3 min walk \- 0.2 miles - Ely Cathedral \- 3 min walk \- 0.2 miles - Oliver Cromwell's House \- 4 min walk \- 0.3 miles - Wisbech \- 9 min walk \- 0.5 miles - Babylon Gallery \- 10 min walk \- 0.6 miles #### Getting around - Ely Station - 15 min walk - London (STN-Stansted) - 50 min drive #### Restaurants - ‪West End House - ‬4 min walk - ‪The High Flyer - ‬9 min walk - ‪The Yard - ‬8 min walk - ‪The Lamb - ‬3 min walk - ‪3 @ 3 Terrace - ‬7 min walk ## About this property ### Poets House Upscale boutique hotel in the city centre A terrace, a garden and a library are just a few of the amenities provided at Poets House. The on-site local and international cuisine restaurant, The Dining Room, offers breakfast, lunch and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - Free self-parking - Full breakfast (surcharge), a porter/bellboy and wedding services - Luggage storage, concierge services and tour/ticket information - Guest reviews say great things about the helpful staff Room features All guest rooms are individually furnished, and offer comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-friendly workspaces and air conditioning. Extra amenities include: - Bathrooms with rainfall showers and designer toiletries - Flat-screen TVs with premium channels - Electric kettles, daily housekeeping and desks ## Similar properties ![View from property](https://images.trvl-media.com/lodging/16000000/15480000/15474800/15474714/dbce8c74.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riverside Inn Ely - Parking included - Free Wi-Fi - Housekeeping 9.4 Exceptional 228 reviews £104 includes taxes & fees 9 Jan - 10 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=15474714&PinnedHotelID=15474714&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/14000000/13020000/13010100/13010035/32b04d93.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Old Hall Ely Ely - Parking included - Free Wi-Fi - Restaurant - Breakfast available 9.8 Exceptional 165 reviews £254 includes taxes & fees 2 Jan - 3 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=13010035&PinnedHotelID=13010035&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Double Room, Ensuite (Small)](https://images.trvl-media.com/lodging/24000000/23090000/23084800/23084722/aa9e6ceb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Royal Standard Ely - Parking included - Free Wi-Fi - Restaurant - Tennis court 9.4 Exceptional 290 reviews £90 includes taxes & fees 14 Jan - 15 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=23084722&PinnedHotelID=23084722&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1390000/1381400/1381364/bebaaa56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lamb Hotel by Greene King Inns Ely - Pet-friendly - Free Wi-Fi - Restaurant - Breakfast available 8.2 Very good 663 reviews £73 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=1381364&PinnedHotelID=1381364&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/94000000/93150000/93148300/93148260/76cce83d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Three Pickerels Ely - Parking included - Free Wi-Fi - Restaurant - Breakfast available 9.4 Exceptional 127 reviews £95 includes taxes & fees 13 Jan - 14 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=93148260&PinnedHotelID=93148260&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite, Ensuite (second floor)](https://images.trvl-media.com/lodging/12000000/11570000/11569700/11569638/df76b0ea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nyton Hotel Ely - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 7.8 Good 216 reviews £62 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=11569638&PinnedHotelID=11569638&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/116000000/115210000/115205600/115205565/f377b1c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Peacocks Tearoom and Fine B&B Ely - Breakfast included - Free Wi-Fi - Restaurant - Housekeeping 10 Exceptional 6 reviews £150 includes taxes & fees 6 Jan - 7 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=115205565&PinnedHotelID=115205565&HadPinnedHotel=true®ionId=-1&adults=2) ![Pub](https://images.trvl-media.com/lodging/89000000/88760000/88759900/88759896/8f6123de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Swan - A Colombo Edition Hotel Ely - Parking included - Free Wi-Fi - Restaurant - Bar 8.2 Very good 31 reviews £74 includes taxes & fees 29 Jan - 30 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=88759896&PinnedHotelID=88759896&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Double Room, Ensuite | 1 bedroom](https://images.trvl-media.com/lodging/11000000/10590000/10583000/10582909/6bc40813.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The High Flyer Ely - Pool - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 129 reviews £71 includes taxes & fees 7 Jan - 8 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=10582909&PinnedHotelID=10582909&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/8000000/7370000/7369500/7369438/33247263.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Woodlands Ely - Parking included - Breakfast available 9.2 Wonderful 273 reviews £76 includes taxes & fees 3 Jan - 4 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=7369438&PinnedHotelID=7369438&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Full breakfast available for a fee: GBP 10 to 17 for adults and GBP 10 to 17 for children - A bar/lounge - A restaurant ### Restaurants on site - The Dining Room - The Study ### Things to do - Library ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting rooms ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 3 floors - Banquet hall - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Towels provided ### Entertainment - Flat-screen TV with premium satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water ### More - Air conditioning - Desk - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Early check-in subject to availability Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 21 ### Check-out Check-out before 11 AM Contactless check-out Late check-out subject to availability Late check-out fee: GBP 50.00 ### Special check-in instructions The front desk is open Monday - Thursday (7:00 AM - 9:00 PM) Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 20.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: approximately GBP 10 to 17 for adults and GBP 10 to 17 for children - Late check-out fee: GBP 50.00 (subject to availability) - Rollaway bed fee: GBP 20.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation ### Property is also known as Poets House Hotel Ely Poets House Hotel Poets House Ely Poets House Poets House Ely Poets House Hotel Poets House Hotel Ely ## Frequently asked questions ### Is Poets House pet-friendly? ### How much does it cost to stay at Poets House? ### How much is parking at Poets House? ### What time is check-in at Poets House? ### What time is check-out at Poets House? ### Where is Poets House located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Poets House Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.4 Location ### 9.4 Staff & service ### 8.6 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 263 8 - Good 78 6 - Okay 21 4 - Poor 5 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Vincent 14 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities First class dining, comfort and service. ##### Vincent Stayed 1 night in Sep 2025 ### 10/10 Excellent #### James 28 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property in a lovely location. My third visit and it will not be the last. ##### James Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Richard 8 Mar 2025 Liked: Cleanliness, staff & service, amenities Opposite the cathedral, a lovely quiet space and very pleasant staff, good food too. ##### Richard Stayed 1 night in Mar 2025 ### 8/10 Good #### Joseph 22 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very nice A very nice stay. Bath Tub made it in my opinion. Room was very large and the breakfast in the morning was nice. ##### Joseph Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Michal 2 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property. The room was slightly smaller than the last one but still cosy. ##### Michal Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### William 1 Apr 2025 Liked: Amenities, property conditions & facilities I liked the historic nature of the property. ##### William Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Derek 25 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A lovely boutique hotel in the heart of Ely. Our room was large and luxurious, and the hotel staff were friendly and professional throughout our stay. ##### Derek Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Richard 13 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff and people were wonderful and friendly. The area was fun to explore with many points of interest. ##### Richard Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Nimo 8 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location close to the cathedral ##### Nimo Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Daniel 20 May 2025 Liked: Cleanliness, property conditions & facilities Very good ##### Daniel Stayed 1 night in May 2025 ### 10/10 Excellent #### Charlotte 29 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Lovely hotel in a great location. It was amazing to have such a good view of Ely Cathedral from our room. ##### Charlotte Stayed 1 night in May 2024 ### 10/10 Excellent #### Robert 17 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities I have stayed at the poets house a few times now. Always get what is expected. A first rate service and an excellent stay. ##### Robert Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Neeraj 16 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good property with vintage feel, the best hotel in Ely. And right across the road from the best restuarant (Old fire engine house). ##### Neeraj Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Michal 5 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and friendly staff. The only downside is the lack of onsite parking sport but there are plenty of parking options nearby which helps a lot. ##### Michal Stayed 3 nights in May 2024 ### 10/10 Excellent #### Peter 16 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect. Super hotel. Extremely helpful and friendly staff. Lovely meal in the restaurant. Great stay and highly recommend! ##### Peter Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Carmen 21 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Bathtub was outstanding! ##### Carmen Stayed 1 night in May 2024 ### 8/10 Good #### Mrs Theresa 27 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff always very friendly and helpful. Helped us a lot with room and parking ##### Mrs Theresa Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Verified traveller 16 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had a lovely stay at Poets House recently. Gorgeous room overlooking the front. Staff couldn't have been more friendly and helpful. Food delicious. ##### Verified traveller Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Nigel 7 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The air conditioning in our room worked perfectly and was a god-send in a hot week. ##### Nigel Stayed 5 nights in Jun 2024 ### 10/10 Excellent #### Jeff 3 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Customer Service Excellent customer service. Lola was especially professional, helpful with my request for additional provisions for our room, without hesitation and a pleasant manner. She is a credit to your team. ##### Jeff Stayed 1 night in Mar 2024 ### 8/10 Good #### Robert 24 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Almost a really good hotel A pleasant, clean, well-maintained hotel in an ideal position, with friendly, helpful staff and good breakfasts. But yet another hotel where the designer has had the last word. Hotel managers should spend a week in each room in their hotel, then there would be more drawer space, plenty of sockets at useful heights, hooks for coats (especially damp ones), brighter lighting and comfortable armchairs instead of baths in bedrooms, mirrors everywhere except near the hairdryer socket, and no shaver socket. Our 3 night stay was enjoyable, but with a bit more thought given to practical living, it could have been so much better. ##### Robert Stayed 3 nights in May 2024 ### 8/10 Good #### Rebecca 14 Jul 2024 Liked: Cleanliness, room comfort Disliked: Staff & service #### Lovely hotel but had a few issues On arriving, receptionist was on the phone, so we waited. Then when the call was ended she made another call saying to us I’ll be with you in a moment? Bit rude as we were standing there in the flesh? Went into the bar in the evening and ordered 2 drinks from the bar, we were told to take a seat and they would be brought over to us. We waiting over 20 minutes and had to leave as we were attending a concert so never had our drinks. Apart from those two things our room was lovely, although did look a bit worn in places. The bath was amazing and bed very comfortable. View was perfect. Also most staff were friendly. Would return but maybe needs either more staffing or training. ##### Rebecca Stayed 1 night in Jul 2024 ### 6/10 Okay #### Simon 21 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Bed was quite small for such a big room and not very comfortable Tried to get a drink in the bar but turned away. You would think they would try and accommodate residents. ##### Simon Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### nicholas 26 May 2025 Liked: Cleanliness, property conditions & facilities Great place ##### nicholas Stayed 1 night in May 2025 ### 8/10 Good #### John 15 Jul 2025 Liked: Staff & service, property conditions & facilities Friendly staff ##### John Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Carden Park](https://www.expedia.co.uk/Chester-Hotels-Carden-Park.h190780.Hotel-Information) > > [Hampton by Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hampton-By-Hilton-London-Gatwick-Airport.h7234788.Hotel-Information) > > [Hampton by Hilton London Stansted Airport](https://www.expedia.co.uk/Stansted-Hotels-Hampton-By-Hilton-London-Stansted-Airport.h18464320.Hotel-Information) > > [Stratford Manor Hotel](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Stratford-Manor.h27936.Hotel-Information) > > [Ashford International Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Ashford-International-Hotel.h527123.Hotel-Information) > > [Retallack Resort](https://www.expedia.co.uk/St-Columb-Major-Hotels-Retallack-Resort.h4537229.Hotel-Information) > > [Bloc Hotel London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Bloc-Hotel-London-Gatwick-Airport.h6594190.Hotel-Information) > > [Sand Bay Holiday Village](https://www.expedia.co.uk/Weston-Super-Mare-Hotels-Sand-Bay-Holiday-Village.h11443695.Hotel-Information) > > [St Michael's Resort](https://www.expedia.co.uk/Falmouth-Hotels-St-Michaels-Resort.h2951426.Hotel-Information) > > [Crowne Plaza Stratford Upon Avon by IHG](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Crowne-Plaza-Stratford-Upon-Avon.h11307.Hotel-Information) > > [Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hilton-London-Gatwick-Airport.h20753.Hotel-Information) > > [Norbreck Castle Hotel](https://www.expedia.co.uk/Blackpool-Hotels-Norbreck-Castle-Hotel.h6377.Hotel-Information) > > [Eastwell Manor, Champneys Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Eastwell-Manor.h905662.Hotel-Information) > > [Camelot Castle Hotel](https://www.expedia.co.uk/Tintagel-Hotels-Camelot-Castle-Hotel.h8083111.Hotel-Information) > > [Hollins Hall Hotel, Golf & Country Club](https://www.expedia.co.uk/Shipley-Hotels-Hollins-Hall-Hotel.h63744.Hotel-Information) > > [Chesford Grange Hotel](https://www.expedia.co.uk/Kenilworth-Hotels-Chesford-Grange.h920291.Hotel-Information) > > [Grand Burstin Hotel Folkestone](https://www.expedia.co.uk/Folkestone-Hotels-Grand-Burstin-Hotel-Folkestone.h1201483.Hotel-Information) > > [The Mill Hotel & Spa](https://www.expedia.co.uk/Chester-Hotels-The-Mill-Hotel-Spa.h1695656.Hotel-Information) > > [Village Hotel Manchester Ashton](https://www.expedia.co.uk/Ashton-Under-Lyne-Hotels-Village-Hotel-Manchester-Ashton.h1848975.Hotel-Information) > > [The Winchester Hotel & Spa](https://www.expedia.co.uk/Winchester-Hotels-The-Winchester-Hotel-Spa.h26080.Hotel-Information) > > [Hilton at St George's Park, Burton Upon Trent](https://www.expedia.co.uk/Burton-On-Trent-Hotels-Hilton-At-St-Georges-Park.h5094740.Hotel-Information) > > [Radisson Blu Hotel Manchester, Airport](https://www.expedia.co.uk/Manchester-Hotels-Radisson-Blu-Hotel-Manchester.h120016.Hotel-Information) > > [The Spa Hotel](https://www.expedia.co.uk/Royal-Tunbridge-Wells-Hotels-The-Spa-Hotel.h8849.Hotel-Information) > > [Hythe Imperial Hotel Spa & Golf](https://www.expedia.co.uk/Hythe-Hotels-Hythe-Imperial-Hotel-Spa-Golf.h9108.Hotel-Information) > > [The Rutland Arms Hotel, Bakewell, Derbyshire](https://www.expedia.co.uk/Bakewell-Hotels-The-Rutland-Arms-Hotel.h792056.Hotel-Information) > > [Harbour Beach Club & Hotel](https://www.expedia.co.uk/Salcombe-Hotels-Harbour-Beach-Club-Hotel-Spa.h2261933.Hotel-Information) > > [Fistral Beach Hotel and Spa - Adults Only](https://www.expedia.co.uk/Newquay-Hotels-Fistral-Beach-Hotel-And-Spa-Adults-Only.h1895493.Hotel-Information) > > [Worcester Whitehouse](https://www.expedia.co.uk/Worcester-Hotels-Worcester-Whitehouse.h18498.Hotel-Information) > > [Cotswolds Hotel & Spa](https://www.expedia.co.uk/Chipping-Norton-Hotels-Cotswolds-Hotel-Spa.h13106835.Hotel-Information) ---