Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from panama

Best thing is the bathroom and reception staff

Posted 11-Aug-2015
Pros: The bathroom
Cons: Housekeeping, food replacement at breakfast, bar
Location: Everything in London is available. Bus from outside goes to tube, also bus at top of hill goes to Watford.
Room is small and so is bed but not too bad décor, bathroom is great with wonderful rainfall shower, but let down by housekeeping who was rude, gave only one towel on arrival and put damp towels from shower floor back for us to use. Also stayed 6 nights and bed was only changed on 4th night. Bar is noisy and if football on its impossible to get served. Even when quiet they forgot our drinks order. Swimming pool isn't too bad but they let small child in during adult only time. The reception staff are great and very helpful and waiting staff in restaurant are also very good. The breakfast isn't much to write home about, selection is ok, but they tip fresh food into half empty trays so food is cold and if you get the bottom of a tray it might have been there all morning. All in all its mot a bad hotel, but not great either. It is convenient with various ways train/bus to get into London, Edgware, Watford etc so fairly convenient.
4 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle upon Tyne

Good standard

Posted 10-Aug-2015
Pros: Friendly staff
Cons: Wifi
Room of a good standard if a little small with everything you would need. Although they advertise free wifi don't expect it to work in the rooms but ok in the public areas. Also need to sort out TV reception as several channels have very poor reception. Staff were all great, very friendly and helpful. Food in both the Public House and Buca de Beppe was good, although Buca overpriced. Nothing in the neighbourhood although only a sort taxi ride to station or underground for access to centre of London
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Great hotel, great location

Posted 10-Aug-2015
Stayed there for two weeks with the family. Great location to access central London and also surrounding countryside. Clean, comfortable and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice accessible hotel

Posted 23-Jul-2015
Pros: Location décor and facilities particularly ease of parking without being charged.
Cons: Lighting as owing to dark colours which I loved this did not help my elderly mother see.
Location: Brilliant easy to access
Nice accessible hotel love the stripped carpet throughout and local amenities.
3 out of 5
by A verified traveller

Nice hotel - not very clean.

Posted 08-Jul-2015
Modern hotel with nice fixtures and fittings. A bit put off by crowds of drunk people outside when we arrived. Easy check in late at night. Disappointed with cleanliness of the room - crumbs on the carpet, found a used piece of dental floss in the bedroom and big grubby stains down the side of the bed. A real shame as a well furnished, good size room aside from this. Enjoyed use of the leisure facilities but found the staff in the Starbucks to be rude and unhelpful - served a half empty coffee and a porridge without enough water.
Comment from Hotel Management
11-Jul-2015 by Ivona J, Hotel Management
Dear Guest, I am sorry that your experience of our stay was not as it should have been. Please accept my sincere apologies for the shortfalls you describe. I will be sharing your feedback with our teams at the hotel but in the meantime, if you would like to contact me directly via our hotels switchboard I would like to discuss your feedback in more detail.
4 out of 5
Recommended
for Everyone
by A verified traveller from A

Lovely hotel, relaxing and very nice rooms

Posted 24-Jun-2015
Lovely and clean hotel, fantastic night... Staff were very welcoming & facilities such as the pool and jacuzzi were lovely... Would deffinately stay again 😊👍🏻
5 out of 5
Recommended
for Everyone
by A verified traveller

Good facility

Posted 31-May-2015
Good for free usage of gym, spa and pool. Very clean facilities.
Comment from Hotel Management
05-Jun-2015 by Ivona J, Hotel Management
Dear Guest, we really appreciate you taking the time to share your experience. I hope to see you again soon at the Village Urban Resort London Watford.
4 out of 5
Recommended
for Personal Event
by Geoff from Bournemouth

Excellent and terrific value

Posted 28-May-2015 on Hotels
Just one night. Very smart, comfortable and inexpensive. Couple of excellent restaurants. Would definitely recommend it and will undoubtedly stay again. The only negatives were: - Free wifi just usable but very slow - Could not get a mobile phone signal (even room service had to be paid cash as the card machine wouldn't connect) - Alarm call facility didn't work (suspect it wasn't adjusted for summer time) but fortunately I woke up but only just made my appointment.
Comment from Hotel Management
01-Aug-2015 by Ivona J, Hotel Management
Dear Geoff, Thank you for taking the time to leave us a review, we really appreciate your feedback and we hope this will make you return to the hotel in the near future. I will be passing your comments on to the staff, we appreciate your time in letting us know your experience in our hotel.
3 out of 5
Recommended
for Families
by Anthony from Solihull

Family Room not adequate

Posted 27-May-2015 on Hotels
1 adult & 2 children aged 11 & 13 in one room. Two extra beds were just 2 mattresses on the floor which took up all of the available floor space. Pool & Leisure facilities were good. Breakfast was hopeless. Nobody came to take an order for coffee (as I was told they would). When I finally found a member of staff to ask for the coffee, a pot arrived. No cup, no spoon, no milk. No serviettes. No glasses for juice. Poor selection of cereals. Bar half full of loud and swearing men playing pool. Drinks expensive. Bar Food was good but also expensive.
5 out of 5
Recommended
for Couples
by Mrs CE from Rochester

Lovely stay

Posted 26-May-2015 on Hotels
Our stay was for a family wedding. The staff were very helpful in getting rooms ready for check in earlier than 3pm. Some confusion over pricing at the hotel bars though! Our rooms were well appointed and comfortable.
Comment from Hotel Management
01-Aug-2015 by Ivona J, Hotel Management
Thank you for your feedback. I have passed on your comments to the relevant staff, thank you for letting us know, we are always trying to give 100% on customer hospitality and we hope to see you again at the Village Urban Resort London Watford.