Restaurant

Reviews of Holiday Inn Express Albert Dock, an IHG Hotel

3 out of 5
Holiday Inn Express Albert Dock, an IHG Hotel
Britannia Pavilion Albert Dock, Britannia Pavilion, Liverpool, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 608 out of 1006 reviews" "
Rating 8 - Good. 315 out of 1006 reviews" "
Rating 6 - Okay. 56 out of 1006 reviews" "
Rating 4 - Poor. 17 out of 1006 reviews" "
Rating 2 - Terrible. 10 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jan

Travelled with family
Liked: Staff & service
Gave 3 stars because the shower was just a trickle so hair washing was impossible. Soap studs left in my hair was not ideal. The breakfast was good and staff all very friendly.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on 18 Mar 2024
Hi Jan, Thank You for your feedback, we are so sorry to hear you had trouble with your shower. This is not ideal and we will see to the room as soon as we can. Even though you had a disappointing incident, we are glad to hear that you enjoyed the rest of your stay. and thank you for your lovely comments about our staff we will be sure to pass these on. we hope you will come to stay with us again so we can make sure your next experience with us is perfect. Kind regards

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very cold
Stayed 1 night in Mar 2024
Response from Tasha on 12 Mar 2024
Thank you for your review. I'm sorry to hear your room was cold, we do have additional heaters for the rooms available on request

10/10 Excellent

Ruth

Stayed 2 nights in Feb 2024

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A property with character [part of the Albert Dock] - easy access to tourist areas and shopping. A walk to bus stops. Location on the river is ideal.
Stayed 3 nights in Feb 2024
Response from Tasha on 3 Mar 2024
Thanks for the wonderful review Thelma , we appreciate your kind words.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean, friendly hotel. Great location. Plenty places to see & eat nearby. Only minor complaint was guests in room above were very noisy from @ 6am every morning.
Stayed 2 nights in Feb 2024
Response from Tasha on 24 Feb 2024
Thanks for the positive review Carol.I'm sorry you were disturbed by guests above your room, I hope this will not put you off staying with us again in the future.

10/10 Excellent

PAULA JAYNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, We normally stay at a Premier Inn but from now on its Holiday Express as the Staff couldn't do enough for you , Rooms where clean and had everything you needed for your stay. Breakfast was fab , highly recommend.
Stayed 2 nights in Feb 2024
Response from Tasha on 24 Feb 2024
Hi Paula,Thank you for your wonderful review. I'm so glad to hear you enjoyed your stay so much.

10/10 Excellent

Carol Antoniette

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
My 6 year old daughter love everything in the hotel .😊
Stayed 1 night in Feb 2024
Response from MP on 22 Feb 2024
Thank you for your lovely review, we're glad your daughter enjoyed it all

8/10 Good

Edwards

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the old building and how they've repurposed it and kept some of the original details. Room was basic but comfortable and clean. Breakfast was great. Reception staff were lovely.
Stayed 2 nights in Feb 2024
Response from Tasha on 20 Feb 2024
Thank for the lovely review, it's most appreciated.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the location, the helpfulness of the staff, and comfy bed!
Stayed 3 nights in Feb 2024
Response from Tasha on 11 Feb 2024
Thanks for your great review, we appreciate it

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was that the bed wasn't that comfortable. Only stayed two nights,. Breakfast was brilliant, with a large selection of hot and cold choices
Stayed 2 nights in Jan 2024
Response from Tasha on 11 Feb 2024
Thank you for your review, we're sorry your bed wasn't to your comfort. We welcome your feedback so we can improve our guest's experience

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veiw from my room
Stayed 1 night in Feb 2024
Response from Mark P on 5 Feb 2024
Thanks for your lovely 5 star review, we look forward to seeing you soon!

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Jan 2024
Response from Tasha on 29 Jan 2024
Thanks for your great 5/5 score, we hope to see you again soon

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tasha on 29 Jan 2024
Thanks for a lovely review Linda

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just fab!
Lovely location and service.
Stayed 1 night in Dec 2023
Response from Mark P on 11 Jan 2024
Thank you for leaving us a lovely review and we look forward to seeing you again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tasha on 15 Jan 2024
Thank you for your review

10/10 Excellent

Brian

Travelled with partner
A great holiday rooms and breakfast was very good no complaints
Stayed 2 nights in Dec 2023
Response from Tasha on 15 Jan 2024
Hi BrianThank you for such a lovely review, we appreciate it

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay for a concert
Stayed for a night while attending a concert as it is right next to the arena. Service from check in to checkout was all very good. Had drinks at the bar and breakfast and all was good, fresh and with good service. Room was comfortable overlooking the dock
View from room out on to dock(weather was appalling so apologies for picture quality)
Stayed 1 night in Dec 2023
Response from Tasha on 15 Jan 2024
Thanks for such a lovely review, we hope you come and see us again soon

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples break
Stayed 2 nights in Dec 2023
Response from Tasha on 15 Jan 2024
Thanks for your great review, we appreciate your score

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Tasha on 15 Jan 2024
Thanks for your feedback, hopefully next time we can make it a 10/10

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tasha on 15 Jan 2024
Thank you for such a great review

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tasha on 15 Jan 2024
Thank you for such a great score , we appreciate it

4/10 Poor

susanna

Stayed 3 nights in Nov 2023
Response from Tasha on 15 Jan 2024
Thank you for your review, we hope next time we can make it a 5/5

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Staff very friendly, couldn't do enough to make our stay very enjoyable. Breakfast was was hot and loads of options.only thing I thought the beds were small doubles .
Stayed 2 nights in Nov 2023
Response from Conor on 20 Nov 2023
Hello Susan,Thank you for taking the time to leave a review of us here at the Holiday Inn Express - Albert Dock, we appreciate any feedback you give us and I'll be sure to pass it along to the team!Thank you for the kind and lovely words, we hope to see you again in the near future!Kind regards,ConorReception

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
This is the second time I have stayed at this hotel and will definitely stay here again. It’s in a great position in the Albert Docks. The hotel is spotlessly clean, the rooms are spacious and the bed so comfy. All staff are welcoming, friendly and helpful. We arrived at midday fully expecting to have to leave our cases in storage and return later to check in but our room was ready and we were able to check in immediately. Breakfast was delicious with a great selection of hot and cold food. The bacon was cooked to perfection.
Stayed 2 nights in Nov 2023
Response from Conor on 18 Nov 2023
Hello Susan,Thank you for the kind words and taking the time to leave a review of us here at the Holiday Inn Express - Albert Dock Liverpool.ConorReception.

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jackie

Stayed 1 night in Nov 2023
Response from Tasha on 15 Jan 2024
Thanks for your great review

6/10 Okay

Lynsey

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No hot water in the shower but scalding water in the sink tap! Very squeaky floor in our room.
Stayed 1 night in Nov 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time couldn't fault hotel ot staff will recommend and return.
Stayed 2 nights in Oct 2023

10/10 Excellent

calvin, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The location and view from the room were amazing. It was nice being so close to everything including museums and tours. The staff was very accommodating and I will stay again if I am able to travel back Liverpool.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Brilliant stay i would definitely come again
Stayed 2 nights in Oct 2023
Response from Tasha on 25 Oct 2023
Hi Rebecca,Thanks for your lovely feedback, I'm so pleased to hear you enjoyed your stay with us and i hope you will return again soon.Tasha

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would be great if the windows in the room could open and also provide wash cloths. Staff were very accommodating.
Stayed 2 nights in Oct 2023
Response from Tasha on 25 Oct 2023
Hi Sharon,Thanks for your feedback, I will pass this on to the relative departments so we can further improve our service to our guests.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Oct 2023
Response from Tasha on 25 Oct 2023
Hi Elisabeth,Thank you, We're very lucky to be in such a great location and I'm glad you enjoyed your stay. I hope you will return again soon.

8/10 Good

michael

Liked: Amenities
Pillows need better quality
Stayed 2 nights in Oct 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at Holiday Inn Express Albert Dock. My first was almost 20 years ago, and I was so happy with it that I rebooked for this Liverpool stay. When I arrived, I asked for a room with a view of the dock, and Caprice asked her manager and I was given one. It was a beautiful view! All of the staff were friendly and helpful, including cleaning staff. This property is next to the Beatles' Story and the Magical Mystery Tour and within walking distance of everything we wanted to see and do in Liverpool. There are also numerous restaurants at the dock. I would definitely stay there on any future trips to Liverpool!
Stayed 3 nights in Oct 2023

8/10 Good

Dot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast very poor on first night. Sausages rock hard and waited ages for bacon
Stayed 1 night in Oct 2023
Response from Mark P on 31 Oct 2023
Hello Dot, Thank you for taking the time to leave a review of us here at the Holiday Inn Express - Albert Dock. We appreciate any feedback that you give us and I'll be sure to pass it on to our team. Apologies with any issues with breakfast as we're currently in a period of training new staff and trying to get everyone up to our usual standards for the Holiday Inn Express, so I am truly sorry for that. Kind regards, Mark Guest Services Manager Holiday Inn Express - Albert Dock

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay great value
Great stay at the Holiday Inn Express location was brilliant. The staff were very courteous and helpful. The room was spotless. Would highly recommend.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lynne E

Stayed 3 nights in Sep 2023

10/10 Excellent

Cesar

Beatles,n Football :)
Hotel is in a refurbished part of Liverpool, enjoyed Premier League experiences, people and street food. Pregame at Baltic Market, The Cavern Club is a MUST -- take buses anywhere you need to go :)
Stayed 2 nights in Sep 2023
Response from Tasha on 30 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express LIVERPOOL - ROYAL ALBERT DOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn ExpressSincerely,Tasha Lewis Trainee GSM

10/10 Excellent

Ian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this hotel
Great location. Good facilities. Cleanliness was excellent. Reception staff (Caprice) was extremely helpful.
Stayed 1 night in Sep 2023
Response from Tasha on 30 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express LIVERPOOL - ROYAL ALBERT DOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Sincerely,Tasha Lewis Trainee GSM

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Rooms were fine , was a bit hot the corridors but would imagine in really hit weather the rooms could get a bit hot without any air con. Overall the setting was excellent especially the proximity to the Arena which was the purpose of our visit
Stayed 2 nights in Sep 2023
Response from Tasha on 30 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express LIVERPOOL - ROYAL ALBERT DOCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn ExpressSincerely,Tasha Lewis Trainee GSM

4/10 Poor

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pros: FANTASTIC STAFF, especially Mark--who worked at the desk and bar the night we arrived as well as the breakfast and front desk the next morning and afternoon!! The location is fabulous. The building is old and has such charming character. The breakfast buffet is average but fine. Cons: NO AIR CONDITIONING. We had one small fan in our room. It was sweltering. The double mattress was an old spring mattress. And it rolled downhill from the middle, so I had to keep scooting over to avoid falling out of bed. The bathroom counter was odd; it must have been angled slightly because the water kept pooling in spots away from the faucet. We also had to go through four sets of doors to get to our room from the lobby, which meant touching a zillion door handles while on the property. However, they had multiple hand sanitizer dispensers that were well maintained all around the property, and I'm so thankful for that.
Stayed 1 night in Sep 2023
Response from Jon on 8 Sept 2023
Hi Jennifer,Thank you for your feedback, it is greatly appreciated and I will pass on your comments about the room to the relevant departments to make sure our service and facilities are kept as great as we know it can be.RegardsReception

10/10 Excellent

Marion

Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Stayed 1 night in Sep 2023

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 2 nights in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back after 4 Years
his is a Hotel with a difference. Built inside a Dock Side Warehouse which is despite the size of the building is difficult to find, as is the reception on the 2nd floor. The rooms are well appointed and the actual area Albert Dock is extremely interesting. The Breakfast is fine and the staff are most helpful. The Hotel itself is well kept and clean with vast areas of space on the various floors. We will no doubt be returning again next year.
Stayed 2 nights in Aug 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023