Ratings based on 397 Verified Reviews

3.4 out of 5
69% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Elko Nevada

Less then desirable

Posted 18-May-2018
Hotel itself was ok. However mattress felt like a bean bag and there was no breakfast to go, none, and coffee was lukewarm at best
3 out of 5
by A verified traveller

Posted 12-May-2018
clean and basic
Comment from Hotel Management
15-May-2018 by Kylee Sorrells, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveller from Nebraska

Good clean rooms on a budget!

Posted 05-May-2018
Nothing fancy but comfortable bed in clean spacious room. Nothing and no frills but good for the price and close th frwy and shopping.
Comment from Hotel Management
07-May-2018 by BP, Hotel Management
Thank you for taking the time to give us your feedback. We are glad you enjoyed your stay and found value in the accommodations. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Apr-2018
Clean, friendly and away from traffic. An oasis in the desert.
Comment from Hotel Management
26-Apr-2018 by Kylee Sorrells, Hotel Management
We are pleased to hear that you enjoyed your stay with us in Elko. We look forward to seeing you again soon.
2 out of 5
by A verified traveller

Wouldn’t recommend

Posted 29-Mar-2018
My room had clearly been a smoking room at one point & I didn’t trust the shower
Comment from Hotel Management
03-Apr-2018 by Kylee Sorrells, Hotel Management
I apologize that your experience with us in Elko did not meet your expectations. We will address these issues.
4 out of 5
Recommended
for Everyone
by A verified traveller from Juneau Alaska

Nice hotel.

Posted 05-Feb-2018
Pros: Ckean, good sized room.
Cons: The temporary cover on the hotel name signs looks a little tacky. I realize ELko Nevada is a small town and I don't know when the ownership transfer w
Location: On a hill near the airport but not so close as to be noisy. Elko is a clean old time western town with very good restaurants and businesses.
Nice hotel near the airport. The exhaust fan in the bathroom was noisy until I was nearly done with a shower. The vibration then quit and the fan worked quietly. The same problem occurred on the second nite as well. I notified the front desk about the problem when I checked out. All the employees were very helpful and courteous.
Comment from Hotel Management
06-Feb-2018 by Kylee Sorrells, Hotel Management
Howard, we are pleased to hear that you enjoyed your stay with us in Elko. We look forward to seeing you again soon.
3 out of 5
by A verified traveller

Posted 03-Feb-2018 on Hotels
Comment from Hotel Management
05-Feb-2018 by Bonnie Parker, Hotel Management
Thank you for the review, we hope to see you again soon.
5 out of 5
by Mary

Posted 23-Dec-2017 on Hotels
Very good for an overnight. Wish they would serve breakfast.
Comment from Hotel Management
02-Jan-2018
Mary, we are pleased that you enjoyed your stay with us in Elko.
2 out of 5
by A verified traveller from Salt Lake City

Disappointing

Posted 19-Nov-2017
Pros: They did give a veteran discount. Friendly staff
Cons: Repairs needed in many areas. Regular maintenance needed, things are literally falling apart. The hot tub doesn't work. Appears short staffed
Location: Good location,better side of town. Shopping and restaurants nearby
The staff were friendly but didn't inform me that the hot tub didn't work even though I asked about it at check-in. After I told her it's not working, she said yeah, we've had a lot of complaints but can't get it fixed. I said, well, let people know then, especially if they ask. She seemed to think that was a good idea! The parking is primarily around back. I had to use the front though because I need the elevator which is in front. I needed a handicap accessible room which was half way down the hall so not too accessible. There was a mechanical humming sound for several hours in the late evening/early night. I called the front desk to inquire but she didn't know what it was though she did try to figure it out. The rooms were okay, but found mold on the bottom of the shower curtain the next morning. Gross! Overall experience was very disappointing. I will avoid this place in the future.
Comment from Hotel Management
04-Dec-2017 by Kylee Sorrells, Hotel Management
Jan, I apologize that your experience with us was below average. We will take these comments and address them with our staff. We would love an opportunity to make this up to you. If there is anything that we can do to make your next experience better please let us know.
4 out of 5
by Robert

Posted 08-Nov-2017 on Hotels
The staff were friendly and very helpful. We appreciated the clean room and remodeled bath and we slept well. The exercise room equipment needed some maintenance, but were usable. The stairway was the best exercise. We were just wishing for a breakfast but there was a Denny's close by.
Comment from Hotel Management
01-Dec-2017
Thank you so much for your kind review. We hope you will stay with us again soon.