Ratings based on 388 Verified Reviews

3.4 out of 5
70% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Salt Lake City

Disappointing

Posted 19-Nov-2017
Pros: They did give a veteran discount. Friendly staff
Cons: Repairs needed in many areas. Regular maintenance needed, things are literally falling apart. The hot tub doesn't work. Appears short staffed
Location: Good location,better side of town. Shopping and restaurants nearby
The staff were friendly but didn't inform me that the hot tub didn't work even though I asked about it at check-in. After I told her it's not working, she said yeah, we've had a lot of complaints but can't get it fixed. I said, well, let people know then, especially if they ask. She seemed to think that was a good idea! The parking is primarily around back. I had to use the front though because I need the elevator which is in front. I needed a handicap accessible room which was half way down the hall so not too accessible. There was a mechanical humming sound for several hours in the late evening/early night. I called the front desk to inquire but she didn't know what it was though she did try to figure it out. The rooms were okay, but found mold on the bottom of the shower curtain the next morning. Gross! Overall experience was very disappointing. I will avoid this place in the future.
Comment from Hotel Management
04-Dec-2017 by Kylee Sorrells, Hotel Management
Jan, I apologize that your experience with us was below average. We will take these comments and address them with our staff. We would love an opportunity to make this up to you. If there is anything that we can do to make your next experience better please let us know.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nevada

Nice hotel close to everything you need.

Posted 23-Oct-2017
Staff was friendly and service was professional. Room was nice. Location couldn't have been better for what we needed!
Comment from Hotel Management
01-Dec-2017 by GM, Hotel Management
So glad you enjoyed your stay. Thanks for the great review!
2 out of 5
by Kerry

Posted 12-Oct-2017 on Hotels
When we arrived they didn't know where the luggage cart was. We had to haul our stuff in. The next day i found the cart outside in the back of property. They're computers were down for 2 days. I called 2 days prior to arrival to inquire about the room type we'd reserved with the kitchenette. I was told they were only on floors 2 &4. I asked if they could hold a 2nd floor. Upon arrival they only had 4th floor kitchenettes. I couldn't take dogs up in elevator. So we said give us a regular room. They wouldn't lower room rate. Upon checking out the same gal refused to lower room rate because we booked thru hotels.com and not hotel directly. Finally after 5 minutes of back and forth a mgr came to front and said we can change the rate after our computers are back up.
Comment from Hotel Management
04-Dec-2017
Kerry, I apologize that your experience with us was below average. We will take these comments and address them with our staff. We would love an opportunity to make this up to you. If there is anything that we can do to make your next experience better please let us know.
4 out of 5
by A verified traveller

Nice Place

Posted 09-Oct-2017 on Hotels
It is nice for quick weekend getaway.
Comment from Hotel Management
01-Dec-2017
Thanks for the review, please stay with us again soon!
4 out of 5
by Eulogio

This traveller left a rating score only Posted 28-Sep-2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveller

Just a bit of love goes along way

Posted 23-Sep-2017 on Orbitz
Pros: cheap
Cons: Exercise room
Location: Good
Put about $10000 in your exercise room and u have a good hotel. Take some pride up your price by $15.00
4 out of 5
by Adam

Posted 18-Sep-2017 on Hotels
Over night was great
4 out of 5
by Micheal

Great hometown hotel

Posted 17-Sep-2017 on Hotels
Nice clean hotel friendly night staff! Very helpful
4 out of 5
by Barbara

The Oak Tree Inn

Posted 07-Sep-2017 on Hotels
The Oak Tree Inn was very nice. The front desk personnel were very courteous and helpful. As far as the hotel itself is concerned, it was clean and comfortable - I would consider it a step up from Motel 6, but there are even nicer hotels in the same price range. On the plus side, it had terrific air conditioning, which even some very fancy hotels don't. Also, instead of one of those flimsy luggage holders, theirs was wooden which I appreciated.
4 out of 5
by A verified traveller

Posted 23-Aug-2017 on Hotels
Comment from Hotel Management
04-Sep-2017
Thank you you so much for your review, please come see us again.