Studio Suite, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Candlewood Suites Elkhart, an IHG Hotel

2.5 out of 5
Candlewood Suites Elkhart, an IHG Hotel
300 Northpointe Blvd, Elkhart, IN

Reviews

7.8

Good

Rating 10 - Excellent. 69 out of 188 reviews" "
Rating 8 - Good. 63 out of 188 reviews" "
Rating 6 - Okay. 29 out of 188 reviews" "
Rating 4 - Poor. 15 out of 188 reviews" "
Rating 2 - Terrible. 12 out of 188 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from GM on 7 Nov 2023
Dear Guest,Thank you for taking the time to tell us about your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Once again thank you for staying with us.Sincerely,GM

4/10 Poor

Cheryl

Travelled with family, Travelled with pets
Disliked: Amenities
The shower water temperature was lukewarm and the kitchenette sink water was cold. The outside garbage was overflowing. Breakfast is not offered. There are too many other options in the area to ever choose to stay here again.
Stayed 2 nights in Oct 2023
Response from Sam K on 30 Oct 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Samantha KFront Desk

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2023
Response from Sam K on 30 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Samantha KFront Desk

4/10 Poor

Mark, Saint Petersburg

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hot water never got hot and the AC did not function properly as it could not be set below 71, I would NOT recommend this hotel.
Stayed 2 nights in Sep 2023
Response from GM on 16 Oct 2023
Dear Guest,Thank you for taking the time to review online regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,GM

2/10 Terrible

Simon

Stayed 1 night in Jun 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, and welcoming.
Stayed 1 night in Feb 2023
Response from GM on 13 Feb 2023
Dear Guest,Thank you for taking the time to review online regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of us as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,GM

8/10 Good

Vickie, Travelers Rest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with kitchen are and large bathroom
Stayed 4 nights in Oct 2022
Response from gm on 19 Oct 2022
Dear Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Once again thank you for staying with us at Candlewood Suites – ElkhartSincerely,GM

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness
Stayed 4 nights in Sep 2022
Response from gm on 19 Oct 2022
Dear Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Once again thank you for staying with us at Candlewood Suites – ElkhartSincerely,GM

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet convenient
Stayed 6 nights in Aug 2022
Response from gm on 30 Aug 2022
Dear Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Once again thank you for staying with us at Candlewood Suites – ElkhartSincerely,GM

8/10 Good

Cheryl

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room set up with a mini kitchen, work out center, front desk service was nice and courteous. We did not like that there wasn't a continental breakfast and hot tub/pool area for adults.
Stayed 2 nights in Aug 2022
Response from gm on 30 Aug 2022
Dear Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Once again thank you for staying with us at Candlewood Suites – ElkhartSincerely,GM

6/10 Okay

Jay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The working staff is very nice. The kitchen has a full sized fridge, small sink, garbage disposal, toaster, colander, microwave oven and a 2 burner flat cooktop (that was difficult to operate). Otherwise, the facility itself disappointing. The lighting was poor. The water was tepid (uncomfortable showers), there was a small desk for eating and just one chair (a request for an additional chair was denied). One of us could only eat at the table at a time. The room thermostat would turn off when we were sleeping, so we would wake up sweaty. The 31" TV had only local channels and shopping networks, no news, weather or movie channels. See that picture of the washers and dryers - none of them worked and they weren't serviced for the 4 days we were there. The rooms were never cleaned and we had to restock toilet paper ourselves. Because our business concluded 2 days early, we checked out after 4 days. Expedia promised a $287 refund, which we have yet to receive. We've been using Expedia since it was owned by Microsoft. Expedia's support has been sub-optimal.
Stayed 6 nights in May 2022

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly
Stayed 1 night in Mar 2022
Response from Elkhart Sincerely, GM on 15 Apr 2022
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites –

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

James

Business traveller
Disliked: Room comfort
Used to be better…
Once upon a time this was a nice, clean and convenient place to stay. Those were the days. The bed was old and very uncomfortable. I needed to do laundry, however that and the weight room were unavailable for my entire stay due to some open-ended renovation that has obviously been going on for quite some time. I’ve stayed at this location before, and the decline in the overall facilities over the past few years is very evident.
Stayed 5 nights in Sep 2021
Response from gm on 15 Oct 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

6/10 Okay

Tianjun

Travelled with family
Liked: Property conditions & facilities
I had good experience with this hotel.
Stayed 2 nights in Aug 2021
Response from gm on 15 Oct 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with fully equipped mini kitchen.
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money
Worst hotel stay ever. The picture of the room online looked nothing like the room we were given. There was no hair dryer. They placed us in a room in the center of their renovations. Loud demolition noise started the morning after we arrived in the four rooms that surrounded us at 9 am and continued until 5pm each day. We had to excuse the noise as we tried to hear the Zoom calls we were on. It made working difficult and relaxing impossible. We checked out early and I’m glad we did! I packed up and walked through clouds of paint fumes in the rooms surrounding ours. The microwave only worked occasionally and the kitchen supplies were very meager. I asked a member of staff to come and look at the microwave. They found nothing wrong(since it worked briefly) but one staff member entered the room mask less even though we asked her not to. She simply said, “I’m vaccinated” and pushed past. (We wore masks) The ice machine worked but some of the ice has bits of plastic in it, so we turned it off. Construction workers made up the majority of the guests and security was lacking. The men often propped open the side door in the evening and the front desk was empty most of the time we were there. Signs on the front door said the entrances were locked after 10pm but we didn’t find this to be true. Definitely not worth the money we paid to stay.
Stayed 5 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not priced high at any stretch, but imo, it was far dumpier than the cost. On check in, we were given a credit card key. When it didn't work, we went back to front desk and they said ...yeah...that door doesn't work. She walked down and opened the door with her own key and told us if we get locked out, to see the front desk. Since the hotel was not full, i found that odd. TV in room was in poor shape.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I booked a double bed, was given a single. When I asked why I was told that they over booked and I got moved- the front desk woman showed zero concern, and made no offer to help. The remote control would not change channels on the tv
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

MARTHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DEFINTELY WILL STAY AGAIN..
FABULOUS.... GREAT CUSTOMER SERVICE, VERY CLEAN EVEN WITH THE REMOLDING... RELAXING NO LOUD NOISE
Stayed 1 night in Jun 2021

10/10 Excellent

MARTHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to with plenty of parking. Rooms were quiet with no outside noise Two employees decided to smoke at the front door, one on each side, so that guests had to walk through their smoke or wait until they were finished
Stayed 3 nights in May 2021

4/10 Poor

JOHN

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Pet fee not disclosed
Stayed 1 night in Mar 2021

2/10 Terrible

Robin

Travelled with family
Fair
The sink in the bathroom was leaking into the vanity. Had to turn off water valves so it didn’t leak out into bathroom. Told staff when checking out and they said “again”. Never got hot water in shower. Freezing.
Stayed 1 night in Feb 2021
Response from gm on 6 Feb 2021
Dear Guest, Thank you for taking the time to review online regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, GM

8/10 Good

Melissa

Stayed 1 night in Jan 2021
Response from gm on 6 Feb 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!!!
Stayed 2 nights in Jan 2021
Response from gm on 12 Jan 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a power outage and excellent online reponse. I accidentally booked 2 reservations and everyone involved resolved it quickly. Very happy.
Stayed 2 nights in Jan 2021

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Excellent everyhing
Stayed 2 nights in Oct 2020
Response from gm on 12 Jan 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No problem thank you for all your help with this wonderful time
Stayed 5 nights in Dec 2020
Response from gm on 17 Dec 2020
Dear Guest, Thank you for taking the time to review online regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of us as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, GM

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
There was someone stomping around above our room at night. I called to complain about the noise and they said they would take care of it. Rooms were not insulated at all
Stayed 2 nights in Nov 2020
Response from gm on 22 Nov 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 Good

Curtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from gm on 21 Oct 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front desk staff at check in.
Stayed 1 night in Sep 2020
Response from gm on 21 Oct 2020
Thank you for taking the time to review online regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of us as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, GM

6/10 Okay

Verified traveller

Stayed 8 nights in Sep 2020
Response from gm on 21 Oct 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020
Response from gm on 21 Oct 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room needs some repair. The wall with the air conditioner has cracks and a terrible patch job. The room wasn't very clean. Gravy on outlit in kitchen. The tv was terrible. The remote was filthy. I had to clean it my self.
Stayed 3 nights in Sep 2020
Response from gm on 21 Oct 2020
Dear Guest, Thank you for taking the time to review online regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet had a stain and roll in it, the chair I the room was stained, and the lobby coffee was out.
Stayed 3 nights in Aug 2020
Response from gm on 21 Oct 2020
Dear Guest, Thank you for taking the time to review online regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020
Response from gm on 21 Oct 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 7 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Ashlea

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not too bad not too bad at all
Is it comfortin front desk was very nice seem to have a lot of cool guest I didn't get to interact I was dealing with some things on the homefront I needed to step away from everything I was glad to use candlewood as my escape not sure if your room has forgotten about or if housekeepers were rushed muffler was a little dingy that was my only issue that and they need to upgrade their technologies
Stayed 1 night in Jul 2020

4/10 Poor

Erin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Price NOT honored
Booking this hotel through Hotels.com was a bad idea. The hotel, which is pet friendly, did not honor the rate listed AND PAID, and they charged me an extra $85 because the rooms we were assigned were not pet rooms even though we noted it in the reservation notes. On top of that, there was a group of people, including the person working maid service and front desk duties, drinking and partying in the parking lot until late in the night. Bottles were left in the parking lot.
Stayed 1 night in Jun 2020

8/10 Good

Tanesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in clerk was very friendly and helpful
Stayed 1 night in Jun 2020

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Piss poor
Less than favorable, room locks didn’t work, coffee creamer on back order (really)? More excuses than a criminal. Double charged my credit card and when I called didn’t even get a call back. Had to report fraud to credit card company. This hotel is one of the worst. Never again.
Stayed 1 night in Jan 2020
Response from Gm on 8 Jan 2020
Thank you for taking the time to review online regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Having the suite is nice. Overall nice place to stay.
Stayed 1 night in Nov 2019
Response from gm on 9 Nov 2019
Dear Guest, Thank you for taking the time to review online regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from gm on 9 Nov 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Please know that your feedback is extremely valuable to us. We use feedback, such as yours. We hope that you will give us the opportunity to serve you again in the future. Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not get TV or Hair Blower to work by overall stay was very nice.
Stayed 1 night in Oct 2019
Response from gm on 9 Nov 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Please know that your feedback is extremely valuable to us. We use feedback, such as yours. We hope that you will give us the opportunity to serve you again in the future. Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from gm on 1 Oct 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Please know that your feedback is extremely valuable to us. We use feedback, such as yours. We hope that you will give us the opportunity to serve you again in the future. Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

6/10 Okay

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019
Response from gm on 1 Oct 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Please know that your feedback is extremely valuable to us. We use feedback, such as yours. We hope that you will give us the opportunity to serve you again in the future. Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM