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Reviews of Royal Castle Design & SPA Hotel

5 out of 5
Royal Castle Design & SPA Hotel
Elenite Resort, Elenite, Sunny Beach

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 3 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

7.2/10

Cleanliness

5.6/10

Staff & service

2.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mihaela georgiana

Travelled with group
Liked: Cleanliness, staff & service
Great
Stayed 1 night in Jun 2023

8/10 Good

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok holiday
Clean room, wellness no so clean. Pool bar service not so good. Restaurant staff was very good and tried provides good service.
Stayed 3 nights in Aug 2020

6/10 Okay

K

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Don't expect any kind of good services
Resort is situated at one of the most beautiful place and very peaceful location. Room was cleaned when we arrived for our 4 days of stay and we haven't had any room service afterwards at all. You have to beg them for fresh towels, Toiletries, water bottles etc. We had nearly 8 towels and 20 water bottles (Many we bought it ourselves as we couldn't be bothered to wait for hours just to get water) in our room including coffee mugs etc which apparently they never replaced. I had some breakfast in a room and left the leftovers outside for the housekeeping to take and it was there for over 48 hours on a display. Thank god I left it outside else my whole room would smell horrible which apparently corridor was due to leftovers. Not only us but our friends in other rooms had same issues and once even they told them that they are running out of towels in entire resort
Stayed 4 nights in Jul 2019
Response from Guest Relations Manager on 6 Aug 2019
Dear Customers, Many thanks for choosing hotel Royal Castle Design & Spa for your holidays. We are sorry to hear that you left disappointed with our services. It would have helped us immensely if you had shared your comments with the hotel Management. We are always listening to our customers' feedback as well as we strive to improve your holiday experience. Please bear that in mind if you decide to be our guests again. We will do our best to ensure a flawless holiday for you. Kindest regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We paid for a number on the site which does not exist.
Stayed 4 nights in Jul 2019
Response from Guest Relations Manager on 6 Aug 2019
Dear Customers, Thank you for choosing Royal Castle Design & Spa hotel. We are sorry to hear you were not satisfied with your holiday. It is very helpful if you address your issues to the management on spot. It is not very clear what is the issue you described here, but it would have been our aim to resolve it. Kindest regards

4/10 Poor

Shlomi

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not good
Scary hotel
Stayed 3 nights in Jul 2019
Response from Guest Relations Manager on 6 Aug 2019
Dear Guest, Thank you for choosing Royal Castle Design & Spa hotel, we are worry to hear that you find our hotel scarey. We would like to hear the reason behind this. It would help us if you gave more detailed review or if you had shared your observations with our management. We wish you all the best in the future. Kindest regards

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
The room was beautiful and it was only a short walk to the beach, which you could get a free buggy to if you found the hill tricky.
Stayed 7 nights in Jun 2019
Response from Guest Relations Manager on 17 Jul 2019
Dear Madam, Many thanks for choosing hotel Royal Castle Design & Spa for your holiday. We are delighted that you spend a relaxing and nice time here and we are looking forward to welcoming you as our guest again. Your sincerely: Royal Castle Hotel Management

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel but had a check in nightmare
The Royal Castle is an amazing hotel with beautiful, eclectic modern interior decor. Swimming pool was beautiful with a water park next door for the kids. The beach area is also lovely, and the hotel grounds and garden landscaping were immaculately kept. Simply gorgeous. Our studio suite with pool view was amazingly spacious, so we were very pleased! The breakfasts and dinners (half board) were delicious. Plenty of options. We truly enjoyed our 2 nights there. Our only complaint was at check-in. Despite having our Hotels.com pre-paid reservation email in hand, the staff refused to check us in as they had no reservation for us. We waited in the lobby for 2-3 hours, and spoke with the manager. He shrugged his shoulders when I asked where is our room. He told us to call Hotels.com and find the reservation but we didnt have a local Bulgarian line. Blatant disregard and rudeness from the manager giving us the cold shoulder. Without them having my reservation they refused to check us in at all. We called the police about the situation as we pre paid our reservation and they wouldn't check us in. In fact we sat for hours in the lobby until they "found" our reservation nearly 3 hours later. Poor treatment and lack of customer service skills by management. The staff apologized but management needs further training on customer service.
Stayed 2 nights in Aug 2018

4/10 Poor

Saadettin

Disliked: Cleanliness, staff & service
Stayed 6 nights in Aug 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Super hôtel très beaux!!ménage a revoir
Hôtel super beau et agréable!! buffet sympas et variés parc aquatique super pour les enfants!! Seul bémol service de chambre et ménage à revoir!!sinon tout ok
Stayed 3 nights in Jul 2020

10/10 Excellent

meital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation
. It was the most beautiful hotel i saw ever The dinner was amazing The elevator most of the time is not working.
Stayed 3 nights in Aug 2019
Response from Guest Relations Manager on 6 Sept 2019
Dear Customer, We are glad that you were our guest in Hotel Royal Castle Design & Spa. Thank you for your great review and we are delighted that you spent your time well and created unforgettable memories. We are looking forward to welcoming you as our guest again. Kindest regards