El Puerto Holidays from £213

Very clean, excellent airconditioning and tv in all rooms.

Lovely relaxing resort, nothing local so rent a car.

Really impressed by the location, friendly staff and quality of the room. When we had a problem with the TV it was promptly sorted out.

The property itself is in a fantastic location, especially if you’re looking to enjoy a peaceful, scenic area with access to great golf and nearby attractions. The rooms were spacious, clean, and relatively newly updated, which made for a comfortable stay overall. Unfortunately, my experience with the front desk left a sour impression. I called around 1 PM on the day of arrival to see if there was any possibility of checking in early, as many hotels are happy to accommodate guests if rooms are ready. Instead of a polite response, I was met with rudeness. The woman who answered the phone asked for my name and then sharply said, “I just told you check-in isn’t until 4,” without any courtesy or professionalism. When we arrived, we were initially greeted by a kind gentleman at the front desk, which quickly changed once the same woman I had spoken with earlier jumped into the interaction. She asked for all of our passports, which I provided—except for one of my friends who is a resident of Spain and only had her ID. As I tried to explain, the woman repeatedly talked over me and was unnecessarily rude, creating an uncomfortable and unwelcoming atmosphere after hours of travel (we flew in from Miami). Thankfully, the manager, eventually stepped in and helped us sort everything out smoothly. I truly appreciated her professionalism and willingness to resolve the issue. Overall, while the accommodations and location were great except for front desk encounter.

We enjoy our stay at Ona - thought I would do a pros and cons list Cons Not great food we did half board breaksfast was ok. We were placed in another complex so walk for food was a trek especially in the morning. A little dated apartment but ok I expected it due other reviews. Need a car to get to places ie Marbella etc Limited entertainment at the complex mainly for little ones etc Pros Good hotel for primary school aged Families Big Apartment Comfortably beds Well equipped kitchen Nice pool areas, we had choice of two Food that you pay for at the bar very good. Well stocked bar Close to supermarket Close to beach