Search Hotels Near El Puertito, Adeje

"Everything was amazing"

"Room was kept spotlessly clean by the cleaning team but the bathroom and bed were a bit tired and could be doing with being upgraded."

"The rooms were well designed and clean but we found the pillows really uncomfortable. Around the outside sun-bed area, the hotel staff decided to steam clean the beds for an hour which was noisy and annoying, I came on holiday to get away from the sound of a vacuum! The food selection was good but we found it luke warm, a microwave would be good so you could heat up the buffet food, lastly the orange juice was fake, I would of expected real orange juice in Spain also a coffee machine to offer a range of coffee would of been nice. The hotel has not much around it, but the local bus is reasonably priced and very reliable. The staff were very friendly and helpful. "

"My 6 year old loved the kids club. The heated pools were excellent temperature for swimming in April. Rooms were a good size for a family of 3. Would highly recommend this hotel "

"Mixed Experience – Good Staff, but Several Frustrations Our stay was a mix of positives and negatives. On arrival, Expedia had incorrectly listed our children as infants, so we were asked to pay ~£700 extra despite booking a 2-bedroom family room for two kids - very frustrating. We also had to carry our own luggage to the room. Food was tasty but repetitive; breakfast, lunch, and dinner were mostly the same and themed restaurants were just minor variations of the buffet. No iron in the room (rentable externally for £20/week) and WiFi is free for only 4 devices. Never came across this in a hotel before,especially a Riu Staff were mostly friendly, especially the entertainment team, but towel staff could be more welcoming. Drinks were good quality, but tables and sunbeds weren’t cleared, guests are expected to dispose of their own glasses and plates. Overall, the hotel has good staff and basic comforts, but repetitive food and minor service shortcomings made our stay less enjoyable than expected."

"This is an extraordinary place. The breakfast is as amazing as I ever had. 8 restaurants each with different menu and Kensei is world class. The staff is remarkable and the setting where the is both pools and a beach is perfect for kids. Lots of kids. Great vacation!"

"Absolutely fabulous stay, the whole place was beautifully clean, the food was lovely and the staff were fantastic, all so friendly and nothing was too much trouble. "

"Yes lovely place. Clean, nice views, many pools."

"We were really disappointed with this apartment, particularly as it was booked for a family stay over Christmas and New Year.Sadly, the property did not reflect the advert or photographs. It was much smaller than expected and very difficult to live in as a family of four. There was virtually no storage space, the apartment felt worn and tatty, and many items were chipped, marked, or broken. We even found boxes stored under the bed containing other people’s clothes, which was upsetting and made us feel uncomfortable.The layout was impractical, with bedroom doors that could not open fully, internal doors cut away at the bottom, shutters that would not close properly, and a general feeling that the apartment had not been properly prepared for guests. There was also no spare bedding available. The balcony is cluttered and the smell of weed from neighbours was so stong we had to go inside and close the doors.We raised our concerns politely during the stay, but unfortunately the issues were not resolved. In the end, we were forced to find alternative accommodation and ultimately leave early, which was not how we had hoped to spend our Christmas holiday. We stayed 1 night of 14!This was a very upsetting experience, and we would not recommend the apartment for families. The advert is very misleading and so are the reviews and should be ignored. The apartment is very rundown, the complex is ok at best. Location is not suitable either as there is nothing around. "